Customer review rating 3.6/5 2,908 reviews
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A friendly team on hand to help
Ideal location 10 minutes from the train station via Tram B
Closed secure car park - 24-hour reception
Spacious and bright breakfast room
Family Rooms (subject to availability)
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 11h00
100% genuine reviews from our guestsFind out more
Good Location and clean room as always
Nmk Families - 13/03/2020 Confirmed reviews ALL
I like this hotel as it is a step away from the center of Strasbourg. Access tram just in front of the hotel. Great place to stay always.
Location good i.e. close to Tram Stop. Well its worth the budget, you get what you pay for - still I dont appreciate hair and dirt in the bathroom
L. G. Families - 17/02/2020 Confirmed reviews ALL
If you want to stay for a cheap price then of course you can expect much. But a clean and hairfree bathroom is the minimum I require. I booked two rooms online. At Check In the staff only found one room. It took quite a while to solve that problem. Sleep was good, location not too bad. Tramstop nearby.
The only reason I come back here because the location is practical
G3261ZTamandas Business - 19/01/2020 TripAdvisor review
Let's see - this time I had no bathmat on the first night but many towels, second night I had a bathmat and even more towels, third night my rooms was not even cleaned. Heating doesn't work and yet the prices are forever rising!!
A. H. Friends - 01/01/2020 Confirmed reviews ALL
First time we are so disappointed in a Ibis product we contemplated looking elsewhere.
Rita Y. Couples - 26/12/2019 Confirmed reviews ALL
Had a hard time finding the front entrance as the gate was locked. Walked around through gated parking lot to enter. The entrance was dark and low ceiled and there was no one at the desk. There were signs/notes telling us about checkin and so I called out and because we were early we just wanted them to hold our luggage. The person seemed to be a staff member but, not front office. Upon return to check in the same member was washing the breakfast room floor and finished before coming over to check us in. We went up to our room and I tried to get into the room using the keypad entry numbers at least 3X but it finally worked. We know what to expect with all Ibis Products because we have stayed in many hotels from Accor chain over the years. The room was totally lacking in appeal. The major observation is the Accor template for this Budget Hôtel is a reflection on the entire chain. We don’t think this property was to the Accor standards of what we have experienced. The responsibility is both the franchise owner and Accor to support each other to maintain the standards expected. The serious problem that we experienced was when we returned on our last night we couldn’t get into the room . I went to find the front staff and the Y. came up and tried inserting a master key which in turn got stuck. He tried everything to get the key out but called a supervisor and indicated it would take an hour to get fixed. He put us in a room across the hall while we waited to get into our room. He finally dismantled the lock and we moved our things into the new room. The next we were checking and because of that keypad issue with the other room we took or things with us to breakfast as we had a train to catch. After breakfast we took turns to go back to the room to refreshen up before leaving. Again keypad didn’t work on this room and we had to leave. All in all this experience would be rated 1 or 2. It’s like this property is being managed with staffing - like a self serve hotel. Very disappointed Rita Y.
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