ibis budget Dunkerque Grande Synthe

ibis budget Dunkerque Grande Synthe 0 star

Customer review rating (ALL Rating) 3.6/5 283 reviews

See on a map

Description

Hotel extras

  • Free secure parking

  • Free WiFi on all of the hotel premises

  • Television in the room

  • Breakfast from 6:30 during the week

  • Three person rooms available

Hotel location

ibis budget Dunkerque Grande Synthe

Rue de la Porte de Lille, ZAC de Courghain
59760 GRANDE SYNTHE
France

  • DK BUS:  C1 sortie arrét galilée

  • By plane

    LILLE At 85km / 52.82 miles

  • By car

    N1 par A16 sortie 56 At 0km / 0 miles

GPS:51.007301, 2.310909

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast

Breakfast

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget Dunkerque Grande Synthe

100% genuine reviews from our guests

Find out more

ALL Rating  3.6/5  283 reviews

TripAdvisor Rating  3.0/5  414 reviews

Cheap, clean, limited secure parking, quite loud

Customer review rating 3.0/5

Tb Business - Confirmed reviews ALL

Hotel was cheap and clean what you would expect for the price. Parking was very limited partly due to the way 3 vehicles where allowed to park. Shower is very noisy and you can clearly here the adjoining rooms aswell as above and below having a shower. Check in computer slow and non reactive. Keypad system would benefit with a little instruction

It served its purpose

Customer review rating 3.5/5

Joanne B. Couples - Confirmed reviews ALL

The room was clean and had all that we needed for a stop over. The bed was very comfortable, the sheets were spotless and although slightly cramped, the bathroom was fine for one night (I was able to have a nice hot shower in the morning). I was however very disappointed with the breakfast; the croissants were not cooked, the bread was poor quality and there was just half of 1 baguette available to be fought over by those staying. Luckily the yoghurts were nice. This does need to be improved.

satisfactory

Customer review rating 3.5/5

Gdfrance Couples - Confirmed reviews ALL

staff pleasant and very helpful. The room itself was, I'm afraid, nothing to write home about. Satisfactory for the price. Perfunctory breakfast buffet. Toilet/bthroom facilities clean but highly reminiscent of those on board a ferry ! Toiletries (soap etc) almost non-existen, save for a soap dispenser on the shower wall - only just reachable from the sink. Compared to hotels in other chains (e.g. IHG), not good value-for-money overall.

Aweful

Customer review rating 0.5/5

C M. Couples - Confirmed reviews ALL

We have stayed before and it was fine. This time it was absolutely awful. The room was filthy, the floor sticky. The bed covers had gone yellow with age and were ripped and had stains on them. We could not use the becovers because of this so it was a cold night. Staff having a loud disagreement on reception so we did not feel we could complain. We did not stay for the second night and had to book in somewhere else.

Not too clean

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Often use this "hotel" but this time floor was dirty - accidentally spilled water on flor and wiped up with tissue - tissue. Came back dirty brown! Wiped more of floor and same! Shower was loose and some mould.

Dear JOHN R., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located

Customer review rating 3.5/5

Jennifer N. Families - Confirmed reviews ALL

Common areas need attention, as a little shabby but the rooms are comfortable and clean.

Customer review rating 2.0/5

Michael Friends - Confirmed reviews ALL

Pillows were very thin. Because of this it was an uncomfortable sleep

Dear MICHAEL H., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disapointed

Customer review rating 3.0/5

A T. Business - Confirmed reviews ALL

Location for my job - OK Accesibility - OK Cleannes - OK Bathroom- complet plastic bathroom, but you know this. Wrong dessign of the bath, the water instead to remain in shower " cabin" was spread everywhere on the floor The room is very small. This is not for 2 persons. Maybe for 1 person but to have in a single bed. There is not place and space to open the baggages. Breakfast- do you call this a breakfast? cofee, a very small croisant filledup with air, some bread, butter and chemical jam of fruits. Sure yogurt, milk and cereals. The parking is OK, but in the last day, when I ask if I can let the car in parking for few hours, because I intend to visit the city by walking, the lady from reception told me that I have to move the car out, till 11 a.m.☹ I thout to visit the city untill 12:30 p.m. and then to go to the airport but I have decided to leave the hotel at 9 a.m. At other hotels they kept the baggage into a special room after check out, not only the car in the parking place. Be flexible if you want that customers to came back at your hotel. I can understand the room, the bath room, the breakfast, because is a budget hotel. But to have a budget mind flexibility I cannot understand. Comparing with Ibis Budget Preston, for Preston 9, for this from Dankirk 5. If I will comeback at this? Sure not.

Well located...

Customer review rating 3.0/5

Rm Business - Confirmed reviews ALL

Beds are not that good ...

Dear RAYMOND M., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ideal room for short stay

Customer review rating 3.0/5

Matt Solo - Confirmed reviews ALL

Adequate. Having come from the Reims Ibis Budget hotel, I suggest the Grande Synthe management pay a visit and improve their game.

Dear MATTHEW S., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Disappointed

Customer review rating 2.5/5

Roger H. Couples - Confirmed reviews ALL

We use Accor regularly and chose this for its position but we’re bitterly disappointed on arrival. 1. My sat NAV took us round the houses using the exact information given for this hotel. 2 the “hotel” is more akin to a backpackers hostel. Dated, jaded and dirty. Unreliable hot water, no chair, ok bed. It may be budget but I would not stay again.

Dear ROGER H., Thank you for taking the time to tell us about your experience at the ibis budget Dunkerque Grande-Synthe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not up to usual standard

Customer review rating 3.0/5

Ann W. Couples - Confirmed reviews ALL

We arrived later than expected, after 23.00 hours. Accessed our room successfully. We had a clean comfortable bed. The room was very Spartan though. We were hungry and thirsty, having been on the road for over seven hours. We had no suitable coins for the vending machines because almost all our purchases had been card payments. There were not even plastic beakers in the room for us to have a drink of water. In these times of Covid, when extra attention is supposed to be paid to the cleaning of the rooms, it was extremely disappointing to find there was faecal matter on the underside rim of the toilet seat. We could not report the problem because it was so late and there were no staff on duty. The shower was good but it was difficult to access the shower gel. The dispensing nozzle was facing the wall. Breakfast was ok. Plenty of hot milk and coffee. The usual assortment of breads, croissants, cereals, yogurts etc. but not really catering for anyone on a diabetic, sugar free diet, as we are. No pate or meat to go on the bread. Only jams, Nutella and honey. There were some cheeses, so we settled for them. We have used this budget hotel several times previously and expect to do so again at some future date but we seriously hope the standard of cleaning will have improved by then.

Provides all you need

Customer review rating 4.0/5

Anonymous Solo - Confirmed reviews ALL

Good, straight forward immaculately clean accommodation to get your head down for a night. I liked being able access it very late but could have done with something like an illuminated sign to make the entrance more obvious in the dark. Also it would have helped in the email instructions if I had been told too go through the pedestrian gate key I my details at the ‘reception’ which would then give me the code to open the main gate. Once I had figured this out all went well thank you.

Dear DAVID H., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient Location

Customer review rating 4.5/5

Roger A. Solo - Confirmed reviews ALL

Quiet and relaxing. Friendly reception. Breakfast a bit disappointing, but that was due to covid restrictions,

Dear ROGER A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Near to ferry, satisfied

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Perfect

Dear DORIN D., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

WELL LOCATED

Customer review rating 3.5/5

Ja N. 2. Solo - Confirmed reviews ALL

good

Dear JEAN A., We very much appreciate your comments regarding your stay at the ibis budget Dunkerque Grande-Synthe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Probably One Of The Worst Ibis Hotels I've Ever Stayed In

TripAdvisor rating 2.0/5

paul6402 Couples - TripAdvisor review

This was Probably One Of The Worst Ibis Hotels I've Ever Stayed In and I've stayed in lots. This place was dark and dingy with narrow staircases, inadequate bathrooms, uncomfortable beds and ancient decor. I've stayed in many F1 hotels that are better than this.

Dear Customer, Thank you for your remarks, but we were at your disposal to discuss it. cordially

Ibis Budget Grande Synthe

TripAdvisor rating 3.0/5

NevillR1 Families - TripAdvisor review

Comfortable and convenient for ferry crossing back to Dover and to centre of Dunkerque for restaurants and supermarket.. Lack of a lift to the first floor made it difficult to bring luggage to room.for elderly guests.

Dear customer, indeed there is no assessor and it's a shame, but do not hesitate to ask us for a room on the ground floor at the next reservation. very cordially

Not as expected - Poor standard

TripAdvisor rating 2.0/5

Tracey J Couples - TripAdvisor review

Having stayed in a number of IBIS hotels including budget hotels. This hotel was very old fashioned room with very little airflow due to a very small window. Breakfast was also very poor and lacking choice no croissants which I would have expected been in France. This hotel was more like a F1 hotel whihc would have been half the price at least

What to say!!!!

TripAdvisor rating 3.0/5

wacletham Couples - TripAdvisor review

Budget, definitely. But it did what was promised. Have issue with reception closing just before 9pm when bus load of guests due to arrive (who we had to help given nobody there & place in darkness and they couldn’t get a code to work!!) Perhaps an 11pm finish even. It’s not like there is only one employee for reception.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other establishments nearby

All our hotels in GRANDE SYNTHE