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ibis budget Mulhouse Dornach 2 stars

Customer review rating 4.1/5 2,501 reviews

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ibis budget Mulhouse Dornach
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+ 9 Services

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Mulhouse Dornach

1 rue Marc Seguin-Dornach
Parc de la Mer Rouge
68200 mulhouse
france

Tel: +33892683194

Fax: (+33)3/89321198

Check-in from 12h00

Check out up to 12h00

  • By plane

    BASEL MULHOUSE FREIBURG AIRPORT At 33.8km / 21 miles

  • By car

    A36 sortie 17 At 0.1km / 0.06 miles

GPS :47.745373, 7.298093

Our accommodation(s)

Our guest reviews for
ibis budget Mulhouse Dornach

100% genuine reviews from our guests

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ALL Rating 4.1/5

2,501 reviews

TripAdvisor Rating 3.5/5

618 reviews

well located

Customer review rating 3.0/5

Anonymous Families - 26/08/2021 Confirmed reviews ALL

Bed hard bottom, rather hot room

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Perfect location, safe parking, nice staff BUT the room was run down especiallly the toilet/shower room.

Customer review rating 1.5/5

Petra Couples - 06/08/2021 Confirmed reviews ALL

Everything ok with location, safe parking, pleasant staff, clean sheets, except that the rooms , especially the toilet/showerroom needs immediate attention! Needs refurbishing and proper repair on floor and walls!

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Lost reservation and smelly rooms

Customer review rating 1.0/5

Kristian Families - 26/07/2021 Confirmed reviews ALL

Had booked a room through the Accor app and had confirmation both in the app and on email. Still when we arrived the concierge could not find our reservation which led to a very tiresome process, especially because the concierge only spoke French, hardly two words in English. Finally got a room which smelled extremely bad, downright toxic. Changed rooms, but the new room was also smelly - not so toxic, just plain old and bad smell. The hotel has not been renovated and is far below normal Ibis Budget standard. Not going back.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Average

Customer review rating 3.0/5

Fiona Families - 18/10/2020 Confirmed reviews ALL

The bed and pillow have hair on it and the toilet is dirty ! The overhead bed is not even prepare and have to do self Organise by myself.

Dear FIONA W., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 2.5/5

Teu Business - 10/02/2020 Confirmed reviews ALL

Was not so clean in the room

Dear TRANDAFIR E., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
Customer review rating 5.0/5

Amirani C. Families - 23/12/2019 Confirmed reviews ALL

Everything was great

We very much appreciate your comments regarding your stay at the ibis budget Mulhouse Dornach. Sincerely,

Dated

Customer review rating 3.0/5

Anonymous Families - 08/12/2019 Confirmed reviews ALL

Seems built in the 80s and never refurbished. Have been in many other ibis budget before and seemed we were the first guest using the room. This one was just the opposite. I'm not saying that all hotels have to look like as newly opened, but I would expect a more or less similar standard in all of them.

Hello, our hotel will also have a renovation soon.

Outdated

Customer review rating 3.0/5

Laura Families - 05/12/2019 Confirmed reviews ALL

Toilet smell, unchanged bed linens for 5 nights, very poor breakfast, unclean

Dear LAURA V., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

old ibis budget

Customer review rating 2.5/5

Ina Couples - 17/11/2019 Confirmed reviews ALL

DISAPPOINTED WITH THE TOILETT IN THE ROOM

Dear INA O., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Hotel is tired looking. Internet booking absolutely deplorable. I have made a vow never to book Accor Hotels again with your website

Customer review rating 2.0/5

Paul Business - 08/10/2019 Confirmed reviews ALL

Hotel reasonable but tired, the rooms need revamping and the no smoking rule is not enforced and my room stank of cigarettes and could not be heated.

Dear PAUL M., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perhaps we’d reserved the other Ibis

Customer review rating 4.0/5

Manel M. I. M. Couples - 29/09/2019 Confirmed reviews ALL

We were really well, well slept, not noise by night, a good breakfast, but we seen the other Ibis in the center of city that it was better for us because we wished to visit Mulhouse and we were too far!!

Dear MANEL M., We very much appreciate your comments regarding your stay at the ibis budget Mulhouse Dornach. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pleasant but riddled with stink bugs.

Customer review rating 3.5/5

E.mike Business - 19/09/2019 Confirmed reviews ALL

Stink bug problem, maybe due to the nearby trees and bushes. The window trickle vent filter can be moved to the side, allowing bugs to enter the room. Once the filter placed correctly, choking the trickle vent, no more issue. Wallpapers, carpets, parquet floors and paints are old and worn out, without being degraded. Insufficient lighting (warm white and weak), whether for makeup, reading or work. Insufficient electrical outlet (1 bedside and 1 bathroom), no socket for the child's bed, for the 2nd adult or for the office. Light baseboard unexpected but welcome. No wall painting, at all. Amazing hostess. Continental breakfast correct, but pull slightly towards a french breakfast.

Dear MICKAEL E., We very much appreciate your comments regarding your stay at the ibis budget Mulhouse Dornach. The hotel is located in a plant area, innocuous insects sometimes enter the room. We work with a company that processes rooms 3 times a year. We wish to inform you that the hotel will soon be renovated with a larger space in the showers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

albergo economico

Customer review rating 3.5/5

Anonymous Families - 18/09/2019 Confirmed reviews ALL

Albergo economico

Dear AGOSTINO B., We very much appreciate your comments regarding your stay at the ibis budget Mulhouse Dornach. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good price for short stay

Customer review rating 3.0/5

Triin Families - 28/08/2019 Confirmed reviews ALL

Staff was nice and polite, but the place was stinking for smoke and room wasn't pure clean. Good for short stay for sleeping.

Dear TRIIN V., Thank you for taking the time to tell us about your experience at the ibis budget Mulhouse Dornach. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dirty room and toilet, early closing reception

TripAdvisor rating 3.0/5

melanievanderlecq Family - 21/08/2019 TripAdvisor review

We had 2 rooms (2 pers and 3 pers). The 3 pers room seemed not to be cleaned (toilet, shower and room itself). Bedding for the third bed wasn't found until the next morning... A bit too late. Reception is closed very early, check in desk works well but all makes it it y impersonal.

We love to stay here

TripAdvisor rating 5.0/5

מיכאל ג Couples - 08/06/2019 TripAdvisor review

The hotel is clean, quiet, serves a nice breakfast and the managers are very friendly and accommodating. We have often stayed here and have always been satisfied. We do recommend asking for a room in the back, because the front rooms are over an eating and smoking area, which is sometimes a bit noisy.

checkin was terrrible

TripAdvisor rating 1.0/5

Odyssey59983921543 Solo travel - 07/04/2019 TripAdvisor review

staff at info was having a conversation via telephone for 15min, whether we could mot access the room. thus this was annoying and not acceptable. I booked express check in and received late in check in.

Horrible

TripAdvisor rating 1.0/5

Fearless54436409749 Business - 01/04/2019 TripAdvisor review

I have not had such bad experiences so far in any Accor hotel. Staff unpleasant and not friendly to the customer. The self-service system does not provide for different options. This forces the client to use the help of the staff, which is an unpleasant experience. Because the staff had to print a confirmation of my stay for the punishment I got a room in the worst place, on the top floor (which was in this case embarrassing for me) and dirty. Breakfast avirulent, water for tea undercooked, sour coffee.

Friendly, clean, great value

TripAdvisor rating 5.0/5

מיכאל ג Couples - 08/01/2019 TripAdvisor review

We stay at this hotel several times every year. Not only because of its good location for us, but also because it is very reasonably priced, the managers are very friendly and forthcoming, the breakfast is great, the rooms are clean and the area is very quiet.

Convinient & easy to book

TripAdvisor rating 4.0/5

teresabristodama Family - 22/08/2018 TripAdvisor review

It is a convenient stop over while travelling towards final destination. Only shortcoming is very uncomfortable bed & luck of pillows .On the whole is comfortable & easy to book. Been using it for many years.

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