hotelF1 Marseille Aubagne Hotel
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This hotel is Planet 21 Bronze
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 12h00
Check out up to 12h00
Paying
Hotel location
hotelF1 Marseille Aubagne
CD2 Saint Menet
13011
marseille
france
Check-in from 12h00
Check out up to 12h00
- By plane
MARSEILLE MARIGNANE At 40km / 24 miles
- By train
SAINT CHARLES At 15km / 9 miles
GPS :43.287109, 5.510566
Our accommodations
Customer review rating 3.1/5
Rm E. Business - 14/10/2019 Confirmed reviews ALL
Excellent
Madame/Monsieur R., Nous vous remercions pour vos commentaires suite à votre séjour à hotelF1 Marseille Est Saint-Menet. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs
Nice night stay but pity about the corridor odour
Customer review rating 3.1/5
Anonymous Families - 14/08/2019 Confirmed reviews ALL
Bed comfort and cleaniness was great. Room requested was non smoking BUT previous occupant had been smoking in the room. Corridor odour was pretty bad. Reception staf was impeccable.
Dear ABDOUR A., We very much appreciate your comments regarding your stay at the hotelF1 Marseille Est Saint-Menet. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
super
Customer review rating 3.1/5
Nanou Families - 25/07/2019 Confirmed reviews ALL
correct agreable services limites
Madame, Monsieur, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt! Veuillez agréer, Madame, Monsieur, nos salutations distinguées.
The hotel is not clean, persons working there are not available, and not friendly, and I had to wait 45 minutes at reception before lady came (it was 19h00).
Customer review rating 3.1/5
Vitchi Solo - 16/05/2019 Confirmed reviews ALL
The hotel is not clean, persons working there are not available, and not friendly, and I had to wait 45 minutes at reception before lady came (it was 19h00). Lady at reception was not polite at all.
Dear SMIDA K., Thank you for taking the time to tell us about your experience at the hotelF1 Marseille Est Saint-Menet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
YOU GAVE OUR ROOMS TO SOMEONE ELSE
Customer review rating 3.1/5
Chris P. Families - 27/04/2019 Confirmed reviews ALL
Dear Sir/Madam, Last week my partner and I decide to visit Marseille with our children for a quick weekend break. Knowing that we wouldn’t arrive until very late we booked 2 rooms at the hotelF1 Marseille East Saint Menet Hotel under the name of my partner – ISABEL R.. After a 5 hour drive from Geneva and finding our way through Marseille we arrived, tired and very pleased to have found our hotel. The young man at the reception found our booking and gave us the codes to our rooms – 2 rooms one on each side to the corridor which is what we expected as we wanted to make sure the family was kept together. However when I went to open the first room I discovered it was already occupied. I spoke to the reception and he went with me to open the second room. This was also occupied. The person in the second room told us that the two rooms were occupied by his family – when he was told that the rooms had been booked under that name RAMOS – he told us his name was also RAMOS – Carlos RAMOS. After some investigation your receptionist discovered that the people occupying our rooms had been given the rooms by his colleague who worked the day shift and who had clearly simply seen the surname RAMOS and gave our rooms to the other family. After an extraordinary length of time on the phone your receptionist found 2 rooms for my family rooms number 123 and 105 – on the same floor but in different parts of the hotel. At 2am we finally were in our rooms – 2.5hours later than we originally planned. This was an appalling start to our weekend break and meant we spent the weekend exhausted. Please explain how this happen and more importantly why it took so long to decide to find us alternative rooms. We are plan another visit for a week to Marseille but this time I don’t think we will be stay at an F1hotel. Christopher P.
Dear ISABEL R., Thank you for taking the time to tell us about your experience at the hotelF1 Marseille Est Saint-Menet. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Hotel F1, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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