Mercure Paris Gare de Lyon TGV hotel 4 stars

Customer review rating (ALL Rating) 4.5/5 4,341 reviews

Mercure Paris Gare de Lyon TGV hotel - Image 1
Mercure Paris Gare de Lyon TGV hotel - Image 2
Mercure Paris Gare de Lyon TGV hotel - Image 3
Mercure Paris Gare de Lyon TGV hotel - Image 4

Description

Hotel extras

  • In the heart of Paris. From June, direct link to Orly Airport via metro 14

  • Smart TV with Chromecast in the bedroom.

  • Co-working space with a gourmet break.

  • Drinks & delicacies from our Corner Station: on the terrace or take away.

  • Secure luggage storage 24 hours a day (for a fee).

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover

Hotel location

Mercure Paris Gare de Lyon TGV hotel

2 place Louis Armand
75012 Paris
France

GPS:48.844779, 2.372532

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,341 reviews

TripAdvisor Rating  3.5/5  2,947 reviews

Really bad experience.

TripAdvisor rating 2.0/5

michaelhA9219YS Business - TripAdvisor review

Really bad experience: Arrived late evening after a long day, have my booking confirmed and expected everything was ok. The hotel reception could not find my booking in the first view, but later the found out that the have cancelled by booking the same day - do to the fact they could get in contact with by travel agency. After ongoing discussion with the receptionist in more than 30 min, I asked for a room if possible - and they confirmed there were plenty of available rooms. Why should we then spent more than 30 min in discussing my booking.

Good location

Customer review rating 4.0/5

Carmen Families - Confirmed reviews ALL

Location is good but lots of noise from the trains; also work going on outside the building which we were not made aware of

Well located.

Customer review rating 3.5/5

J Business - Confirmed reviews ALL

Efficient at the reception, clean room, no waiting times. However the mini bar was very empty and I was not offered any services during check-in or check-out. I would have expected to be asked whether I wanted a breakfast. But all in all I am happy with my stay. It was very short though, so I did not really have time to appreciate the hotel.

Excellent hotel

Customer review rating 4.5/5

Alistair S. Friends - Confirmed reviews ALL

Short but happy visit. Excellent facilities

Humiliated!

TripAdvisor rating 1.0/5

Violeta B Families - TripAdvisor review

Humiliated! Arrived by mistake at the reception of this hotel at 11:00 pm, raining, along with my 80 year old mother and two heavy suitcases. The guy that served us noticed that we were not at the right hotel, ours was a sister branch - opera bastille 5 minutes walk distance. When we asked him to assist us to order a taxi for us, he laughed at me, insisting it was only a 5 minute walk! But not only that, after ordering the taxi for us, the driver assigned was incredibly rude to us, swearing at us for our suitcases and not assisting two ladies in need. Worse welcome to Paris ever. No empathy or any kind of compassion or generosity left. Utterly disgraceful and humiliating!

Dear Violeta B, We sincerely apologize for the situation you describe. Indeed, this behaviour is not normal. I have shared your review to our Direction and Reception Manager. We are investigating to understand what happened. Regarding the taxi driver however we have no power on it. Once again, we apologize for this situation. I wish you a lovely day, Léa, Community & Quality Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,600 reviews 9.4/10 Location
  • 2,049 reviews 6.4/10 Room
  • 2,010 reviews 8.8/10 Service
  • 17 reviews 8/10 WiFi
  • 1,216 reviews 4.6/10 Comfort
  • 875 reviews 8.8/10 Breakfast
  • 595 reviews 8.4/10 Cleanliness
  • 335 reviews 4.5/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Paris