ibis Jena City

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ibis Jena City 2.5 stars

Customer review rating (ALL Rating) 4.4/5 553 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 75 modern rooms

  • Ideal city center location

  • Public transport right next to the hotel

  • Restaurants and shops only 55 yards (50 m) away

  • Bus station and Paradies train station only 217 yards (200 m) away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis Jena City

Teichgraben 1
07743 JENA
Germany

  • BUS 15:  BUS 15 JENA WEST

  • By plane

    DRESDEN KLOTZSCHE At 200km / 125 miles

  • By plane

    ERFURT At 65km / 40 miles

  • By plane

    LEIPZIG At 100km / 62 miles

  • By train

    JENA PARADIES At 0km / 0 miles

  • By train

    Jena West At 1km / 0 miles

GPS:50.927101, 11.585331

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

BAR

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Our accommodation(s)

Comfort down to the very last detail: All 75 rooms are air conditioned and soundproofed, with Sweet Bed by Ibis beds for the ultimate in sleeping comfort. WIFI and TV with a range of Sky channels are free of charge.

Our guest reviews

Our guest reviews for
ibis Jena City

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  553 reviews

TripAdvisor Rating  4.0/5  290 reviews

Well located

Customer review rating 4.0/5

Angela Families - Confirmed reviews ALL

The hotel is in the center of Jena . Shops,restaurants places to visit are within walking distance. Bus and tram stops are just opposite the hotel . Train stations are 10-15 walking.

Well located, friendly staff, good breakfast

Customer review rating 4.5/5

Doina Business - Confirmed reviews ALL

We spent the night after a long train trip. Everything was ready when we arrived and Alex, at the reception, could not have been more friendly and helpful. The room was comfortable; we had a good night sleep and enjoyed the breakfast before starting the day.

Well located

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

The hotel is directly in the city centre and close to the train station. The room was very quiet and the breakfast buffet had a lot of options, even at this time (during the Covid pandemic).

Dear (first name ) (last name), Thank you for taking the time and trouble to complete a survey following your recent stay at The Savoy. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Nell Lind

Well located.

Customer review rating 4.0/5

Pedro Business - Confirmed reviews ALL

It was good but can improve, I stayed for 2 weeks I would like to suggest more breakfast choices or should be variable each day.

Dear PEDRO C., We very much appreciate your comments regarding your recent stay at The Savoy. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to The Savoy in the near future. Yours sincerely, Debra Patterson Executive Office

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Hotel was nicely located and the room was well arranged. Small drawback was that the first two key cards which I received did not work properly. Otherwise it was a pleasant stay.

Nice and very well-localized place

Customer review rating 4.5/5

Kleber Business - Confirmed reviews ALL

It is a nice place, located in Jena's downtown. Close to trains and bus stations, it is very convenient. Rooms are comfortable and the breakfast is perfect. The staff is absolutely kind and receptive.

Dear KLEBER N., We very much appreciate your comments regarding your stay at the ibis Jena City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nell Lind

Everything clean and tidy

Customer review rating 3.5/5

Phillip Business - Confirmed reviews ALL

Friendly and helpful staff :-) Clean room Good breakfast Internet/ WLAN okay but slow....

Typical Ibis-hotel.

TripAdvisor rating 3.0/5

HannahTulling TripAdvisor review

The location is perfect in the middle of the center. Restaurants all around. There is a parking-garage below the hotel. The rooms are as you can expect in an Ibis-hotel. The personnel is friendly. There was no special attention for being a platinum-member, besides getting the welcome-drink.

Dear Hannah, thank you a lot for your nice words. Sorry for that, we are not realized your Platinum member status. best greatings , the ibis Team

Well located But bad hotel

Customer review rating 1.5/5

Cihan S. Business - Confirmed reviews ALL

I've been in Jena first time so I couldn't have any experience about your hotel before. Honestly I was disappointed about your room service, no allowed for cleaning room for any time whenever I want. Though other hotels contuniued to serve everytime but your hotel didn't... My rate is only for breakfast and stuff.. I will no longer stay at your hotel.. Thanks.. Cihan.

Dear CIHAN S., Thank you for taking the time to tell us about your experience at the ibis Jena City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Plese note that the protection of all, we do not carry out an intermediate cleaning of your room. Hygiene articles or fresh towels are avaible at the reception any time. All rooms are throroughly disinfected and vetilated after departure. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Jena N. Ludwig

Well located and comfortable

Customer review rating 4.0/5

Pm Business - Confirmed reviews ALL

Everything went OK, I would stay again.

Dear Pedro M., We very much appreciate your comments regarding your stay at the ibis Jena City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nadine Ludwig Ibis Jena

Perfect Location, great staff

Customer review rating 4.0/5

Saleh Solo - Confirmed reviews ALL

The staff are very professional and friendly, even communicating in english was a great advantage, Very well located in the heart of Jena with direct access to bus stop and several markets. Covid-19 Cleaning policy could be adjusted especially for longer stays

the centre of town

Customer review rating 5.0/5

Andi O. A. B. Solo - Confirmed reviews ALL

My second stay ai Ibis Jena. The welcome was great and my stay relaxed, everything worked well and the staff extremely helpful. The hotel is ban in the middle of the restaurants so you don't have launder far to find excellent food.

Good stay

Customer review rating 4.0/5

Sanin Business - Confirmed reviews ALL

It looks like you have some new pillows. That really needed. Good job.

Well located

Customer review rating 4.5/5

Adelina Couples - Confirmed reviews ALL

Nice and clean, nice stuff and very good price, would go again for sure!

well located, good stay

Customer review rating 4.0/5

Carsten Solo - Confirmed reviews ALL

I could not pass the request for a quiet room (zum Innenhof) on your booking side, but had to call, landing in central reservations. When booking via booking.com I can request this with a comment during the booking. Bath room is twice the side of the one in our campervan, but has the same look and feel ;-) 1 Schamhaar vom letzten Gast am Boden der Dusche

Just fine

Customer review rating 5.0/5

Pepijn Business - Confirmed reviews ALL

Correct, fast and to the point service.

Dear Mr/Mrs PEPIJN C., We very much appreciate your comments regarding your stay at the ibis Jena City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcome Snort

Customer review rating 2.0/5

Diego Business - Confirmed reviews ALL

I've confirmed that your hotel chain is using the Covid-19 as an excuse to lower the level of service.

Dear DIEGO S., Thank you for taking the time to tell us about your experience at the ibis Jena City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02… if you wish to discuss this matter in further details. Sincerely, N. Ludwig

Check-in Snort

TripAdvisor rating 2.0/5

Diego S Business - TripAdvisor review

Good afternoon, thank you for being part of our loyalty program! Good evening, welcome to Jena, perhaps? Well, the lady that checked me in was clearly unhappy with the task of receiving me as guest and snorted quite loud as her first salutation.

Ibis is so incosistent

TripAdvisor rating 3.0/5

n37077 TripAdvisor review

The location of the Ibis Jena is fabulous, right in the city centre centre with easy access to shops, cafes and transport. Having spent the previous night in the Ibis Erfurt, arrived here with high expectations. LCAH drinks vouchers issued, but there's nowhere to spend them. All communal space and the bar were closed, but strange it was acceptable to open for breakfast. Rooms were very typical Ibis. As usual had to go to some effort to separate the twin beds. Some Ibis bedside tables collapse to allow this. Otherwise, unremarkable in brand consistency, but remarkable in inconsistent response to coronavirus within the brand and within the same hotel.

Dear guests, Thank you for your comment. We will use it to improve our services. We would like to apology for the inconvenience we have caused. Due to the Corona Situation we try to reduce the contact options between different guests and staff. So we decided to close our Lounge and Bar. Beverages you can get around the clock on the reception. We offer Breakfast not as buffet at the moment but as Tablets Ordering the evening before. As soon as possible we will get back to normal with all our services. We hope for your understanding. Thank you for your experiences and have i nice day Best regards The ibis Team

simply great!

TripAdvisor rating 5.0/5

998j_rgw Business - TripAdvisor review

It was my pleasure again to stay in this IBIS hotel. Easy registration, nice room, well organized breakfast, easy check-out, especially with the circumstances of Corona restrictions! Well done! I will be back.

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