Dear nigwife2022, THANK YOU for your kind comments and compliments – I am delighted that you and Suzy enjoyed your stay at ibis Birmingham Bordesley. One of the greatest rewards is receiving encouraging feedback such as yours. Atif and the rest of my colleagues take pride in creating a memorable and exceptional experience for our valued guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. Thank you again for your fantastic review and we look forward to having the pleasure of welcoming you all again very soon! Take care and stay well, Mihaela Dihonova Hotel manager

Dear Damian R., Thank you for choosing ibis Birmingham Bordesley for your recent stay in Birmingham. We have read your comments about the hotel and about my friendly colleague Atif. We greatly appreciate that you took the time to write them, as our guests' satisfaction is our main priority. We invite you, please, to share your opinion on the TripAdvisor website: https://www.tripadvisor.co.uk/OwnerResponse-g186402-d191992-Ibis_Birmingham_Bordesley-Birmingham_West_Midlands_England.html It is very important for us that our guests' experiences are shared. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a pleasure to have you as our guest, and we hope your next visit will be as pleasant as the previous one. Take care and stay well, Mihaela Dihonova Hotel manager

Dear Rob, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore as with any guest feedback, it is always hoped that a guest may bring any issues they may be experiencing to our attention at the time, as this gives us the opportunity to address them there and then to ensure a guest has a much more enjoyable stay with us. Please rest assured that we are taking the appropriate measures to address some of your concerns and prevent future occurrence. Thank you once again for your feedback, which is invaluable in our efforts to assess and continually improve upon the quality of our service. Sincerely, Mihaela Dihonova Hotel manager

Dear J K, Thank you so much for this amazing review- we very much appreciate it! It is great to read that my colleague made your day a little bit better with his warm welcome. Our team is taking so much pleasure and we are working hard to touch our guests with small intention. This is a great reward for all of us when it is notice and commented on. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mihaela Dihonova Hotel manager

Dear Louise W, On behalf of our team, THANK YOU for taking the time to post this fantastic review of your recent experience at ibis Birmingham Bordesley. I am delighted to read that you were pleased with the services we provide. One of the greatest rewards is receiving encouraging feedback such as yours. Our staff takes pride in creating a memorable, exceptional experience for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect. Thank you again for your kind words and we look forward to having the pleasure of welcoming you again soon! Take care and stay well, Mihaela Dihonova Hotel manager