Novotel Hamilton Tainui

Novotel Hamilton Tainui 4 stars

Customer review rating (ALL Rating) 4.5/5 4,895 reviews

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Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204 HAMILTON
New Zealand

GPS:-37.785992, 175.282622

Telephone +64 7 838 1366

Fax +64 7 838 1367

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  4,895 reviews

TripAdvisor Rating  4.0/5  1,528 reviews

Awesome, we shall return!!

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

We enjoyed our stay as the bed was comfy, the bath was warm and cozy, and the staff were professional and lovely!

Kia ora Melanie, Thanks so much for taking the time to respond to us with your feedback. We thank you for choosing to stay with us and are so happy that you were pleased with your stay, 100% is certainly a great score and very much appreciated! Glad to see you enjoyed your special birthday celebration - we look forward to welcoming you back again soon, Have a great day, Kind regards, Beverley Ball Guest and Conference Coordinator Novotel Tainui Hamilton

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great staff. room. food

Kia ora Garth, Thanks so much for taking the time to respond to us with your feedback. We thank you for choosing to stay with us and are so happy that you enjoyed your stay, 100% is certainly a great score and very much appreciated! We thank you for your loyalty to Accor and hope to welcome you back again soon, Have a great day, Kind regards, Beverley Ball Guest and Conference Coordinator Novotel Tainui Hamilton

Excellent service, especially in restaurants

Customer review rating 5.0/5

Solomon J. Solo - Confirmed reviews ALL

Hospitality AAA++++

Hamilton”s best hotel

TripAdvisor rating 5.0/5

Keithry Couples - TripAdvisor review

Couple of nights in the Novotel Tainui in Hamilton . Nice hotel. good service , decor in new rooms is particularly good. the only place to stay in Hamilton really. Restaurant was good but not as good as sone otter local offerings maybe eat out if you want something special.

Dissatisfied

Customer review rating 1.0/5

Caleb C. Couples - Confirmed reviews ALL

To Management: Location room and views of river were great. We have been Accor members for many years using Accor facilities in many countries including previous stays in Hamilton. Check in was ok. Free drink vouchers were used at the bar the service was good. Evening meal in restaurant: The entree and main meals were ordered at the same time. The entree was delivered and eaten plates were cleared. After waiting some 40 minutes for the main course I chased up the staff to find out that the order was not placed with the kitchen. Shambolic to say the least. Breakfast was similar shambles people were being accepted into the restaurant with no tables available. Tables that may have been used were not clean. Again Shambolic. At check out I rang and asked to have the car bought up for our departure this did not happen. Once in the lobby which was not busy I again had to ask twice to have the car bought up from the parking basement finally this happened. Lobby service was shambolic staff asleep at the helm. Generally the service was poor and the staff appeared to not really give a dam. Your business in Hamilton is not a patch on what it was like pre covid. Covid can no longer be used as an excuse for poor service in NZ. How say you in management are you happy when you piss customers off ? Note: We will not be back to this sleepy hollow. Pissed Off Caleb C. Ph 02…

Kia ora Caleb It has been a disappointing read of your feedback to start with at least and an embarrassing one for us to fall short on our service delivery. I must reassure you that this is not our usual standards. Please accept our sincerest of apologies. Sharing your feedback with the team, we could have done so much better to remedy most of your service experience, most importantly communicated better. It has been a greater learning for our team, particularly around the new team members that has joined us, as we continue to have resource availability challenges however there is no excuse for the wait time and general lack of attitude. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Have a great week ahead. Ngaa manaakitanga Niraj Kumar Hotel Manager

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Other web-users rate our hotel

  • 1,154 reviews 6.9/10 Location
  • 2,117 reviews 8.1/10 Room
  • 2,173 reviews 8.9/10 Service
  • 36 reviews 6/10 WiFi
  • 750 reviews 8.1/10 Cleanliness
  • 628 reviews 7/10 Food
  • 456 reviews 8/10 Breakfast
  • 296 reviews 5.4/10 Value

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ibis Hamilton Tainui

3 stars

At 42 m

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