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Novotel Hamilton Tainui Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 15,478 reviews

ALLSAFE approved hotel

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Novotel Hamilton Tainui
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+ 23 Services

Hotel extras

  • River-side and city-side rooms highlight the beauty of the region

  • Stylish restaurant and bar on site make getting a drink or a bite to eat easy.

  • Wi-Fi, work area, and cable TV included in each room.

  • Range of versatile conference rooms for effective events.

  • Close to attractions including SkyCity Hamilton Casino and Waikato Stadium.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Hamilton Tainui

7 Alma Street
3204 hamilton
new zealand

Tel: +6478381366

Fax: (+64)7/8381367

Check-in from 14h00

Check out up to 11h00

  • ANGELSEA ST :  STATE HIGHWAY 1 HAMILTON CENTRAL

  • By plane

    AUCKLAND MANGERE INTL At 130km / 80.79 miles

  • By plane

    HAMILTON At 15km / 9.38 miles - Shuttle paying

  • By plane

    PALMERSTON At 700km / 437.5 miles

  • By train

    FRANKTON RAILWAY STATION At 2km / 1.25 miles

GPS :-37.785992, 175.282622

Hotel services

RESTAURANT ON ALMA

Restaurant on Alma combines the contemporary fusion of Pacific Rim & European cuisine. With an ambient riverside location, the restaurant is the perfect spot for breakfast, lunch or dinner.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Room service Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 6 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 217 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 12 connecting rooms
    • 217 non-smoking rooms
    • 4 floors
  • Languages spoken at the hotel
    • English
  • Lounge
    • Waiting area or lounge
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
    • Laundry / Valet Services
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
Access to property
  • Shuttle
    • HLZ Additional charge
    • HAMILTON Additional charge
  • Limited Paid Parking Additional charge
    • On site
    • Private
Well-being
  • In Balance Gym
    • On site
    • Sauna room
Family
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 242 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Novotel Hamilton Tainui

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,478 reviews

TripAdvisor Rating 4.0/5

1,498 reviews

Good stay

Customer review rating 4.0/5

Mike W. Business - 24/11/2021 Confirmed reviews ALL

Enjoyable stay friendly staff

Enjoyed the service, room and restaurant

Customer review rating 4.5/5

Cherylea H. Couples - 24/11/2021 Confirmed reviews ALL

Good service all round. Enjoyed the room and scenery over the river. The staff at reception and especially in the restaurant were very pleasant helpful and efficient.

Excellent customer service

Customer review rating 3.5/5

Kerry M. Business - 23/11/2021 Confirmed reviews ALL

After checking in I went to my room and found a used tissue and crackers on the floor behind the drapes I went to reception and told them what I had found The lady said that she would need to discuss with the duty manager. I went to the bar and had a drink. The duty manager came over and apologised profusely and said that I had been upgraded to another room and that my drink was on the house. They moved my luggage to the new room and also gave me a bottle of wine and some chocolates The duty manager and reception staff were excellent

Pleasent service and nice room

Customer review rating 4.0/5

Jp Couples - 23/11/2021 Confirmed reviews ALL

Was a nice stay friendly helpful staff. Clean room and nice and quiet

Wonderful Staff

Customer review rating 5.0/5

Anonymous Families - 23/11/2021 Confirmed reviews ALL

The ladies in the restaurant are brilliant, always so lovely and welcoming as well as great service.

Grateful that we were able to stay

Customer review rating 4.5/5

Andrew Couples - 21/11/2021 Confirmed reviews ALL

Great thanks much appreciated all staff we most helpful.

Kia Ora Andrew, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again, and we are glad you enjoyed your time. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we look forward to welcoming you back to Novotel Tainui next month! Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton
Customer review rating 4.5/5

Steve V. Couples - 19/11/2021 Confirmed reviews ALL

Relaxing

Kia Ora Stephen, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Well Located

Customer review rating 4.0/5

Allan Business - 17/11/2021 Confirmed reviews ALL

It was ok but not as good as it could have been but that was due to covid not the hotel. I was there two weeks in a row and it would have been nice if there was a change to the menu from one week to the next due to only being able to eat in your room with a limited menu. Breakfast order wasn't correct most mornings, minor issue. Rooms were very nice and staff extremely friendly which was a credit to them in difficult circumstances. No hesitation in staying there again.

Kia Ora Allan, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. I am sorry to hear about the minor issues you experienced with your breakfasts during your stay with us. We hope that when you stay with us next you will be able to experience our food and beverage services at their full capacity not on a reduced menu due to COVID. However, I am glad to hear the rest of your stay was nice. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Good location, average beds

Customer review rating 3.0/5

Anonymous Business - 13/11/2021 Confirmed reviews ALL

Stayed here during level 3 for work. Wasn’t really their fault that there was no housekeeping service. They did collect items left outside your room and supplied us plates and cutlery for use. The beds weren’t very comfortable and were made really poorly so the two rooms I stayed in both had to be remade before I could sleep in them. Got moved after the first night due to maintenance being done which was annoying. Free wifi and sky tv was good and consistent with no issues. We did have issues with our swipe cards stopping working at one point. The staff were all polite and friendly and had it been level 2 I’m sure it would have been a much nicer experience.

Dear Melissa A., Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I can certainly appreciate that nothing is more important than a good nights rest when travelling so I am so sorry for the issues you encountered with your bed whilst here at Novotel. I have removed this from from service and instructed our Executive Housekeeper to personally check this room and replace the mattresses if necessary. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Good stay

Customer review rating 4.5/5

David Business - 13/11/2021 Confirmed reviews ALL

Stayed during level 3. Easy check-in and room service for meals. Even managed a walk along the river

Kia Ora David Bruce, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It was a pleasure to have you staying with us once again, and we are glad you enjoyed your time. It is always a pleasure to receive positive feedback. I will share your comments with our team, particularly Michelle and Kaitlin who were our front desk team that assisted you. Thank you again for sharing your experience, and we look forward to welcoming you back to Novotel Tainui in the near future once again. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton
Customer review rating 3.5/5

Bruce A. Business - 12/11/2021 Confirmed reviews ALL

Very good given the COVID restrictions.

Kia Ora Bruce, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton
Customer review rating 4.5/5

Adrian Business - 11/11/2021 Confirmed reviews ALL

Nice & quite hotel, just a shame that due to covid the restaurant wasn't up and running. More than happy to stay there again though!

Kia Ora Adrian, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Great location,friendly staff, comfortable beds and room perfect

Customer review rating 4.5/5

Allan P. Business - 10/11/2021 Confirmed reviews ALL

Easy check in staff super efficient and professional

Kia Ora Allan, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

room was comfortable and quiet, staff friendly and helpful

Customer review rating 4.5/5

Anonymous Business - 09/11/2021 Confirmed reviews ALL

Good - people competent, friendly and helpful. Room/bed comfortable.

Kia Ora John, It is always a pleasure to receive positive feedback about your stay with us at Novotel Tainui Hamilton. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

I won't stay here again

Customer review rating 0.5/5

A N. M. Business - 07/11/2021 Confirmed reviews ALL

Your food options and what you served up were appalling!

Dear Michael H., Thank you for taking the time to tell us about your experience at the Novotel Hamilton Tainui. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. As I mentioned over the phone earlier we take feedback from our Loyal guests seriously and I have already gone ahead and escalated this feedback to the Executive chef. As I mentioned over the phone, here at Accor we all recognise that all eyes are on Hotels and Hospitality as an industry in general to see how we are reacting to Covid whilst still offering special experiences where our guests see true value for money. I am very sorry that on this occasion we failed to meet the mark. You did also mention you were unsure what you can spend your points on, you can spend your points on anything in our hotels. Some of our properties allow charge back from local tour operators so you can also use your points to pay for this and if you utilize Air Points with Air New Zealand you can even transfer your points to your Air points membership. Feel free to reach out if you would like more information on this. We appreciate your sharing your concerns, I do hope we will have the opportunity to welcome you back in the future and should we have the pleasure of doing so I would love for you to get in touch so I can personally take care of your reservation. Sincerely, Ngā mihi nui, Grayson Croasdale Conference & Guest Coordinator Novotel Tainui Hamilton

Great stay

Customer review rating 5.0/5

Tony O. Business - 07/11/2021 Confirmed reviews ALL

Great staff great place

Kia Ora Anthony, We very much appreciate your comments regarding your stay at the Novotel Hamilton Tainui. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you back on your next visit to Hamilton. Ngā mihi nui, Sarah Bloxham Conference & Guest Coordinator Novotel Tainui Hamilton

Overall friendly and considerate

TripAdvisor rating 5.0/5

steven20211 06/10/2021 TripAdvisor review

Nice clean rooms. Good location. Fresh food. But the thing that always makes it an enjoyable stay is the friendly and helpful staff. A bit sad that this stay was cut short by the move to Level 3 COVID.

Well done again 👏 👍

TripAdvisor rating 4.0/5

desbriggs2020 15/09/2021 TripAdvisor review

Well looked after the time we got There and service we received was Pretty pleasing at this particular time. We found that we couldn't access the door at the back door so we could go that way to access the Street. Thanks again.

Hamilton Tainui novotel

TripAdvisor rating 5.0/5

daljit8dd 11/08/2021 TripAdvisor review

Visited for my wife's birthday. Great service good food easy check-in conformable rooms for family. Location was extremely central and my request for Riverside room was sorted by complimentary upgrade to a riverview. Exceeded expectation.

Outstanding staff

TripAdvisor rating 4.0/5

JanineRodge Business - 24/07/2021 TripAdvisor review

Every staff member we encountered, from the front desk to the room attendants was friendly, welcoming, helpful and professional. Special mention must be made of Poppy who served us in the restaurant and bar area. Not only was she very pleasant and enjoyable to chat to as she served us, but from observing her interactions with not only other guests but also her fellow colleagues shows she is exceptional staff member on every level and such an asset to your team.

Our most recent 20 reviews

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