Mercure Sydney Parramatta 4 stars

Customer review rating (ALL Rating) 4.1/5 1,222 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Flexible conference and event spaces-outdoor terrace area and breakout spaces.

  • Modern Australian dining at M Restaurant and Bar.

  • WiIFi, LCD TV with Work Space

  • Outdoor pool, Tennis Court

  • Close to Paramatta CBD and Sydney Olympic Park, and 40 minutes to Sydney CBD.

Our accommodation(s)

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Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142 SYDNEY
Australia

GPS:-33.81897, 151.021591

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

M RESTAURANT

M restaurant serves a buffet breakfast and an a la carte dinner menu monday to friday only. The chef presents a modern Australian menu specializing in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,222 reviews

TripAdvisor Rating  4.0/5  1,102 reviews

Customer review rating 5.0/5

Rennie J. B. Couples - Confirmed reviews ALL

We had a wonderful time, thank you. We will be back

Pretty good for the price, in desperate need of renovations

Customer review rating 3.5/5

Fred Business - Confirmed reviews ALL

No real issues & pretty good for the price point, only gripes being terrible AC & shower

Customer review rating 2.5/5

Anonymous Families - Confirmed reviews ALL

Average. Bad customer service in the restaurant. No milk in fridge and body wash in shower was empty. Usually have perfect stays with Accor. This was just a bit crap

Dear Marcus L., Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Asena Gock, Assistant Front Office Manager.

Underwhelming

Customer review rating 1.5/5

Sarah Families - Confirmed reviews ALL

We arrived at the mecure ready for a great weekend for a concert. We were told there was a shuttle but not told we had to put our names down when we checked in and missed out on the first two buses. Then we were told to sign up as accor members to receive a free drink and when we came downstairs to do this they had packed up and left. We were told to try upstairs at the bar and then told as it was 5.31 it was now closed. But there was no opening times listed anywhere and no staff around to ask. The beds were really uncomfortable and creaked so every movement could be heard and even though we'd booked and paid for 3 people there were only two towels provided, at breakfast the next morning there was a clear lack of staff again, pancake machine broken and nothing Gluten Free provided at all, overall not the stay we expected from a Mecure hotel.

Pink bus transport was a great idea for your guests

Customer review rating 4.0/5

Regina Friends - Confirmed reviews ALL

A few bottles of water n soft drinks in the fridge would have been nice

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Other web-users rate our hotel

  • 502 reviews 8.8/10 Location
  • 1,106 reviews 5.7/10 Room
  • 816 reviews 8/10 Service
  • 19 reviews 3.2/10 WiFi
  • 506 reviews 4.8/10 Cleanliness
  • 278 reviews 3.7/10 Amenities
  • 238 reviews 5.1/10 Breakfast
  • 233 reviews 3.6/10 Food

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