Mercure Sydney Parramatta 4 stars

Name: Mercure Sydney Parramatta
Address: SYDNEY, 2142, AUSTRALIA
Telephone: (+61)2/88361000
Rating: 4.3

Customer review rating 4.3/5 7,872 reviews

ALLSAFE approved hotel

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Mercure Sydney Parramatta

Hotel for travellers looking for local and authentic experiences

We look forward to welcoming you to Mercure Sydney Parramatta, h2123-gm1@accor.com or +61 2 8836 1000

Ross Buchanan, Hotel Manager

Mercure Sydney Parramatta renowned for personalised and friendly service. Located at the crossroads of major arterial roads, M4, M2, James Ruse Drive and adjacent to Rosehill Racecourse, 1 km from Parramatta CBD and a 15 minute drive to Sydney Olympic Park, Sydney's Sporting and Event Hub. 165 spacious guest rooms with king, queen or two bed configuration, Bathrooms with shower or bath, WiFi, Restaurant, Bar, Outdoor dining, Swimming Pool , tennis court and paid parking.

Parramatta is a vibrant city rich in history, a place of elegant parks, a shoppers paradise and a perfect destination for sport. within easy reach of Sydney CBD via train or Rivercat and easy access to the Blue Mountains.

Hotel extras

2 flexible conference & event spaces, outdoor terrace area, breakout spaces.
Modern Australian dining at M Restaurant & Bar
WiIFi, LCD TV with Cable Channels and Work Space
Outdoor pool, Tennis Court & Outdoor Dining
15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Online check-in
- Online check-in: Your arrival will be carefully prepared by our team
- Fast check-out: Simply return your key
WIFI/Internet AccessPaying
- WIFI at the hotel (Paying)$14 / Hour
- WIFI in your room (Paying)$14 / Hour
- WIFI access (Paying)$14 / Hour
Parking
- Private indoor parking (Paying)
- Private outdoor parking (Paying)
- Private enclosed outdoor parking (Paying)
- Public outdoor parking
- Well-lit parking
Accessibility for people with reduced mobility
- Reduced mobility rooms
- Wheelchair accessThe hotel is wheel chair friendly
- Reduced mobility facilities
Babysitting on request
100% non-smoking hotel
Air conditioned
- Air conditioning
- Manual temperature controlAll rooms have individual air conditioning units with individual controls
- Air Conditioning
Languages spoken at the hotel
- Chinese Mandarin
- English
- Italian
- Japanese
- Portuguese
Reception open 24 hours a day
Early check-in/Late check-outPaying
- EARLY CHECK IN FROM 8AM (Paying)Need access to your room from 8am on the day of arrival? Book this exclusive benefit now and make the most of your business or leisure stays in our Mercure hotels.
- LATE CHECK-OUT UP TO 6PM (Paying)Want to keep your room until 6pm on the day of departure? Book this exclusive advantage now and make the most of your business or leisure stays in our Mercure hotels.
Laundry
- Dry cleaning / Ironing
- LaundromatCoin operated laundromat located in the hotel
Currency exchange
Porter

Outdoor unheated pool
Fitness centre (Nearby)
Babysitting on request
Outdoor tennis court

BreakfastPaying
1 restaurant(s)
1 bar(s)
Room service
- Hot meals
- Cold snacks
- Opening hours : Week 24 Hours
- Opening hours : Week-end 24 Hours

4 meeting room(s)
Conventions hotel
Business center with support staff
Copy/print service available

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142
sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Contact email :

Check-in from 14h00

Check out up to 11h00

HASSALL ST : BAXTERS ROUTE PARRAMATTA
PARRAMATTA : WESTERN LINE PARRAMATTA

By plane
KINGSFORD SMITH AIRPORT At 30km / 18.64 miles
By boat
RIVERCAT FERRY At 2km / 1.24 miles
By car
M4 At 1km / 0.63 miles
By train
GRANVILLE At 2km / 1.25 miles
By train
PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Standard Room 1 Queen Bed

Accessible room

Max. number of persons: 3
Views: Garden View *

* Subject to availability

Wireless internet in your room
Direct dial telephone

Standard Room 2 Double Beds

Max. number of persons: 4

Wireless internet in your room
Direct dial telephone

Privilege Room 1 Queen Bed

Max. number of persons: 3
Views: Garden View *

* Subject to availability

Wireless internet in your room
Direct dial telephone

Junior Suite 1 Queen Bed

Max. number of persons: 4
Area: From 32 m² / 344 sq ft

Wireless internet in your room
Bathroom products
Pillow Menu
Direct dial telephone

Rooms

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

18:00 - 22:30

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

M BAR AND TERRACE

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Dinner

Mon
Tue
Wed
Thurs
Fri
Sat
Sun

Your meetings and events

Our meeting rooms

Number of meeting rooms: 4
Maximum size: 140 m²
Maximum capacity: 160 people
Maximum banquet capacity: 130 people

Find out more

Great place to stay.

Peter R. Business - 11/09/2020 Confirmed reviews ALL

Very enjoyable, close to all amenities, excellent room, relaxing view.

Dear Peter David, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Nice place with friendly staffs

Tae K. Couples - 10/09/2020 Confirmed reviews ALL

I’m happy with most of things except for condition of cleaning at some points. Kettle, bed seat cover, carpet floor etc... some kettle is too dirty inside, I found hairs on top of bed cover, many carpet floor have stains and I stepped on small rocks when I just checked in. Should be better management on cleaners. Other than that everything is fine.

Dear Tae Whan, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the cleanliness issues you had at the hotel, Please know that your feedback has been very helpful for us and i have passed this onto our team so we can improve for the future. I am sincerely sorry for this and hope we get to see you back again soon so we can get you to experience a much better atmosphere. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Ian Business - 09/09/2020 Confirmed reviews ALL

Very good staff were great.

Dear Ian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Staff

Anonymous Families - 09/09/2020 Confirmed reviews ALL

Stayed with our grandchildren and all staff from the cleaning staff to reveption staff were great and helpful

Dear Adam, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located,great bed

Wayne T. Solo - 09/09/2020 Confirmed reviews ALL

I found staff very welcoming,bed room exerlent value

Dear Wayne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Lovely receptionist

Sallyj Couples - 09/09/2020 Confirmed reviews ALL

I phoned the hotel directly instead of using a booking chain. The receptionist seditha/sethida (sadly I had a couple of try’s at her name but could not get her name right. Still don’t think I have got her name right) was helpful and pleasant. And then very welcoming we hen we arrived.

Dear Sallly, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your lovely words, i can see you were talking about Santhiya and please know we are delighted to pass on this wonderful news on to her. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located and a good stay

Anonymous Business - 06/09/2020 Confirmed reviews ALL

Great service and our room was upgraded. Great customer service.

Dear Sesilia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Erin O. Solo - 01/09/2020 Confirmed reviews ALL

I enjoyed my overnight stay. However, some items in room weren’t cleaned properly. Example, the back of the chair had spill marks all over it. Very unsightly do I cleaned it.

Dear Erin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the chair and other items Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Close to Rosehill Racetrack

Sue Friends - 16/08/2020 Confirmed reviews ALL

Check in was long because of all the COVID information which I know is necessary but there was only one person at reception checking people in for quite a while. On our floor there was quite a bit of noise from people staying there. I could not change the air conditioning setting so I turned it off. The room was clean and the bed was comfortable.

Dear Sue, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear of the issues you had whilst at the hotel most of all the air conditioning, I can imagine how uncomfortable this made you. If this is to happen again please do not hesitate to contact reception at the time, we can try to fix these problems or worst case move your room. Your comfort is very important to us and we hope this does no stop you from returning to us in the future. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

clean room and good location

Yao Couples - 15/08/2020 Confirmed reviews ALL

all good except been charged $15 for parking. would suggest free parking for guest, and can make this parking fee from other sources, right? thanks

Dear Yao, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good location. Close to food outlets too.

Richard Solo - 12/08/2020 Confirmed reviews ALL

First time stay at Mercure Parramatta. Nice comfy bed. I was a bit surprised that you only provided TWO teabags in the room though- one Jasmine and one Chamomile. Seems a bit mean. Usually hotels provide more than that! This is not a budget hotel after all.

Dear Richard, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Apologies about the tea bags I will definitely pass that feedback onto our housekeeping team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Very clean, easy to access, great staff

Ben Business - 09/08/2020 Confirmed reviews ALL

Only issue was the necessity to order Room Service only as this is a limited menu compared to what is usually available.

Dear Benjamin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your feedback on the menu also, i am so sorry it is not more extensive, however when things can return to normal you will see a fast improvement on our menu choices. Fingers crossed that will be soon. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Anonymous Business - 07/08/2020 Confirmed reviews ALL

The Room and service was exCelebrate.

Good stay

Rebecca Families - 02/08/2020 Confirmed reviews ALL

Excellent location, very relaxing atmosphere and very happy with the service and stay at Mercure Sydney Parramatta. The accommodation is very relaxed and comfortable and very clean especially during Covid times. Very helpful and friendly staff and housekeeping and are always willing to help. I would recommend staying here if looking for an weekend getaway as I did. I booked the King suite room and had an overview of the Rosehill racecourse also points to the direction of the city and looks great during sunset. Stayed in a room with an infant baby and there was plenty of space for him to play and crawl. I have always returned coming back to this hotel and will again in future. Highly recommend!

Dear Rebecca, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good location

Nice P. A. S. Couples - 01/08/2020 Confirmed reviews ALL

Nice place.

Great price, great room

Daniel Business - 31/07/2020 Confirmed reviews ALL

The service was very good, room was in a good location, staff were helpful, prices were great. Overall fantastic experience

Dear Daniel, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Stay

Lesley W. Business - 29/07/2020 Confirmed reviews ALL

The assistant Manager greets us every Monday with a beautiful warm smile, nothing is to much trouble

Dear Lesley, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your lovely feedback about Elise our Assistant Manager, she will be delighted to hear your kind words. Thank you for your loyalty Lesley, we look forward to seeing you every week. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Stephen Cossetto Operations Manager

Comfortable Weekend

Anonymous Families - 29/07/2020 Confirmed reviews ALL

Short stay to spend time with family nearby.

Dear Paul, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Comfortable and affordable!

Damian Families - 25/07/2020 Confirmed reviews ALL

Sound family accommodation. Good lcoation. Friendly staff. Easy on site parking. Quiet room. The bottom door guard was removed which made it wasy for light to comeinto the room. I had to blcok up the bottom area of the door to stop bright light from coming in. It did make it a little difficult to sleep.

Dear Damian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. thank you for passing on your feedback about rom 418's door guard, please know that i have passed on this detail to our maintenance team so it can be rectified. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Ken S. Business - 22/07/2020 Confirmed reviews ALL

Quiet location and friendly staff.

Dear Kenneth, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your kind words and understanding through these uncertain times, we are looking forward to easier times ahead and hope you stay safe and well. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

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