Mercure Sydney Parramatta 4 stars

Customer review rating 4.3/5 7,872 reviews

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Mercure Sydney Parramatta
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Hotel extras

  • 2 flexible conference & event spaces, outdoor terrace area, breakout spaces.

  • Modern Australian dining at M Restaurant & Bar

  • WiIFi, LCD TV with Cable Channels and Work Space

  • Outdoor pool, Tennis Court & Outdoor Dining

  • 15 minutes from Sydney Olympic Park and 40 minutes to Sydney CBD, 1 km to Parramatta CBD

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (Nearby)
  • Babysitting on request
  • Outdoor tennis court
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Mercure Sydney Parramatta

106 Hassall Street
2142
sydney
australia

Tel: +61288361000

Fax: (+61)2/88361043

Check-in from 14h00

Check out up to 11h00

  • HASSALL ST :  BAXTERS ROUTE PARRAMATTA

  • PARRAMATTA :  WESTERN LINE PARRAMATTA

  • By plane

    KINGSFORD SMITH AIRPORT At 30km / 18.64 miles

  • By boat

    RIVERCAT FERRY At 2km / 1.24 miles

  • By car

    M4 At 1km / 0.63 miles

  • By train

    GRANVILLE At 2km / 1.25 miles

  • By train

    PARRAMATTA At 1km / 0.63 miles

GPS :-33.81897, 151.021591

Our accommodation(s)

The 4 star Mercure Sydney Parramatta offers 165 modern contemporary rooms with various room types, featuring flat screen LCD TV, broadband internet, Minibar, 24 hour room service and European pilliow menu as per your selection.

Standard Room 1 Queen Bed

Accessible room
  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Wireless internet in your room
  • Direct dial telephone

Privilege Room 1 Queen Bed

  • Max. number of persons: 3
  • Views: Garden View *

* Subject to availability

  • Wireless internet in your room
  • Direct dial telephone

Junior Suite 1 Queen Bed

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Wireless internet in your room
  • Bathroom products
  • Pillow Menu
  • Direct dial telephone
Rooms

Our restaurants and bars

M RESTAURANT

Type of cuisine: International

M restaurant serves a buffet breakfast and an a la carte dinner menu daily. The chef presents a modern Australian menu specialising in seafood and steak. Enjoy dining in our outdoor terrace area during the summer months.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

M BAR AND TERRACE

Non contractual photo

The M Bar provides a perfect setting for a relaxing drink or a coffee. The Terrace also provides an outdoor setting for a catch-up with friends or business collegues.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 140

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Mercure Sydney Parramatta

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

7,872 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,060 reviews

Great place to stay.

Customer review rating 4.3/5

Peter R. Business - 11/09/2020 Confirmed reviews ALL

Very enjoyable, close to all amenities, excellent room, relaxing view.

Dear Peter David, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Nice place with friendly staffs

Customer review rating 4.3/5

Tae K. Couples - 10/09/2020 Confirmed reviews ALL

I’m happy with most of things except for condition of cleaning at some points. Kettle, bed seat cover, carpet floor etc... some kettle is too dirty inside, I found hairs on top of bed cover, many carpet floor have stains and I stepped on small rocks when I just checked in. Should be better management on cleaners. Other than that everything is fine.

Dear Tae Whan, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the cleanliness issues you had at the hotel, Please know that your feedback has been very helpful for us and i have passed this onto our team so we can improve for the future. I am sincerely sorry for this and hope we get to see you back again soon so we can get you to experience a much better atmosphere. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Ian Business - 09/09/2020 Confirmed reviews ALL

Very good staff were great.

Dear Ian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Staff

Customer review rating 4.3/5

Anonymous Families - 09/09/2020 Confirmed reviews ALL

Stayed with our grandchildren and all staff from the cleaning staff to reveption staff were great and helpful

Dear Adam, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located,great bed

Customer review rating 4.3/5

Wayne T. Solo - 09/09/2020 Confirmed reviews ALL

I found staff very welcoming,bed room exerlent value

Dear Wayne, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Lovely receptionist

Customer review rating 4.3/5

Sallyj Couples - 09/09/2020 Confirmed reviews ALL

I phoned the hotel directly instead of using a booking chain. The receptionist seditha/sethida (sadly I had a couple of try’s at her name but could not get her name right. Still don’t think I have got her name right) was helpful and pleasant. And then very welcoming we hen we arrived.

Dear Sallly, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your lovely words, i can see you were talking about Santhiya and please know we are delighted to pass on this wonderful news on to her. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Well located and a good stay

Customer review rating 4.3/5

Anonymous Business - 06/09/2020 Confirmed reviews ALL

Great service and our room was upgraded. Great customer service.

Dear Sesilia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Erin O. Solo - 01/09/2020 Confirmed reviews ALL

I enjoyed my overnight stay. However, some items in room weren’t cleaned properly. Example, the back of the chair had spill marks all over it. Very unsightly do I cleaned it.

Dear Erin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear about the chair and other items Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Close to Rosehill Racetrack

Customer review rating 4.3/5

Sue Friends - 16/08/2020 Confirmed reviews ALL

Check in was long because of all the COVID information which I know is necessary but there was only one person at reception checking people in for quite a while. On our floor there was quite a bit of noise from people staying there. I could not change the air conditioning setting so I turned it off. The room was clean and the bed was comfortable.

Dear Sue, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. I am so sorry to hear of the issues you had whilst at the hotel most of all the air conditioning, I can imagine how uncomfortable this made you. If this is to happen again please do not hesitate to contact reception at the time, we can try to fix these problems or worst case move your room. Your comfort is very important to us and we hope this does no stop you from returning to us in the future. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

clean room and good location

Customer review rating 4.3/5

Yao Couples - 15/08/2020 Confirmed reviews ALL

all good except been charged $15 for parking. would suggest free parking for guest, and can make this parking fee from other sources, right? thanks

Dear Yao, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good location. Close to food outlets too.

Customer review rating 4.3/5

Richard Solo - 12/08/2020 Confirmed reviews ALL

First time stay at Mercure Parramatta. Nice comfy bed. I was a bit surprised that you only provided TWO teabags in the room though- one Jasmine and one Chamomile. Seems a bit mean. Usually hotels provide more than that! This is not a budget hotel after all.

Dear Richard, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Apologies about the tea bags I will definitely pass that feedback onto our housekeeping team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Very clean, easy to access, great staff

Customer review rating 4.3/5

Ben Business - 09/08/2020 Confirmed reviews ALL

Only issue was the necessity to order Room Service only as this is a limited menu compared to what is usually available.

Dear Benjamin, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your feedback on the menu also, i am so sorry it is not more extensive, however when things can return to normal you will see a fast improvement on our menu choices. Fingers crossed that will be soon. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Anonymous Business - 07/08/2020 Confirmed reviews ALL

The Room and service was exCelebrate.

Dear Sesilia, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good stay

Customer review rating 4.3/5

Rebecca Families - 02/08/2020 Confirmed reviews ALL

Excellent location, very relaxing atmosphere and very happy with the service and stay at Mercure Sydney Parramatta. The accommodation is very relaxed and comfortable and very clean especially during Covid times. Very helpful and friendly staff and housekeeping and are always willing to help. I would recommend staying here if looking for an weekend getaway as I did. I booked the King suite room and had an overview of the Rosehill racecourse also points to the direction of the city and looks great during sunset. Stayed in a room with an infant baby and there was plenty of space for him to play and crawl. I have always returned coming back to this hotel and will again in future. Highly recommend!

Dear Rebecca, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Good location

Customer review rating 4.3/5

Nice P. A. S. Couples - 01/08/2020 Confirmed reviews ALL

Nice place.

Dear Tae Whan, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great price, great room

Customer review rating 4.3/5

Daniel Business - 31/07/2020 Confirmed reviews ALL

The service was very good, room was in a good location, staff were helpful, prices were great. Overall fantastic experience

Dear Daniel, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Great Stay

Customer review rating 4.3/5

Lesley W. Business - 29/07/2020 Confirmed reviews ALL

The assistant Manager greets us every Monday with a beautiful warm smile, nothing is to much trouble

Dear Lesley, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your lovely feedback about Elise our Assistant Manager, she will be delighted to hear your kind words. Thank you for your loyalty Lesley, we look forward to seeing you every week. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Stephen Cossetto Operations Manager

Comfortable Weekend

Customer review rating 4.3/5

Anonymous Families - 29/07/2020 Confirmed reviews ALL

Short stay to spend time with family nearby.

Dear Paul, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

Comfortable and affordable!

Customer review rating 4.3/5

Damian Families - 25/07/2020 Confirmed reviews ALL

Sound family accommodation. Good lcoation. Friendly staff. Easy on site parking. Quiet room. The bottom door guard was removed which made it wasy for light to comeinto the room. I had to blcok up the bottom area of the door to stop bright light from coming in. It did make it a little difficult to sleep.

Dear Damian, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. thank you for passing on your feedback about rom 418's door guard, please know that i have passed on this detail to our maintenance team so it can be rectified. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager
Customer review rating 4.3/5

Ken S. Business - 22/07/2020 Confirmed reviews ALL

Quiet location and friendly staff.

Dear Kenneth, Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Thank you for your kind words and understanding through these uncertain times, we are looking forward to easier times ahead and hope you stay safe and well. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

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