宜必思伯明翰好莱坞广场酒店 2 星

Stayed at this hotel for 2 nights, parked our car right outside reception in what we thought was a secure car park. On the second night at 01:40 am we were woken by security asking if we were okay saying that they had received a call from our room saying we needed help. This was not the case and we assumed they had a mix up or prank call, however when we came to checkout the following day around midday, to our horror we found our car had been stolen!!! We had to wait for a manager to come to site to check the CCTV, it transpired something very suspicious had gone on as the thieves must have known what room we were in as they made the call to send security to our room while they stole the car AT 01:44 am. Despite management saying they would release the footage to the police the following day the police later advised me that they were unable to get the footage as the manager was off that week! Even more suspicious! We had to find our own way home and despite use having booked 3 rooms for 2 nights between our group all the hotel offered us was a drink during 3-4 hours we waited before we could leave. NOT A SAFE HOTEL AND POOR MANAGEMENT AND CUSTOMER SERVICE.

The "Hotel" is a rundown Motel style of business. The rooms are set out in the Butlins style chalets of the 70's. 50% of the rooms face a busy street with more than enough noise from people and traffic. The room had mould on the bathroom ceiling. if you're after a quiet restful sleep look elsewhere. The full English breakfast was of low quality. Most of the food looked to have been stood out for a very long time and the texture reflected that. I appreciate that Ibis is not a premium hotel but we have used them elsewhere before and others are much better.

I’ve stayed here a few times before, but this is the first time I’ve stayed in one of the refurbished rooms and they are much nicer and brighter. The bed is very comfortable with a choice of pillows and everywhere is spotlessly clean. The shower temperature and pressure are great and the Wi-Fi works very well. There is a large desk to work at witty and coffee, making facilities I found a room too warm, but once I turn the heater off it cool down nicely. When I turned the heater on again, the following morning, the room warmed up very quickly. The area it is residential so very quiet and this is a safe area to walk through at night. There is on-site parking and breakfast is available, but I didn’t use either of these. The member of staff on reception arrival was very warm and friendly.

The staff were fabulously helpful and kind. The hotel was clean and good value for money. Very close to the centre of Birmingham and easily accessible. The rooms were chalet style and very warm and cosy on an icy night. They even had a plug socket next to a mirror which makes blow drying hair so much better! Would definitely stay here again!

Perfect location after a gig at the O2. Staff are really friendly and most obliging. They even gave us a small bottle of soya milk for our morning cup of tea. Comfy bed, slept very well. Will stay again when next come to a gig as has own parking with reasonable prices.