Comfortable and Good Value, a few challenges
Tripadvisor 评级 3.0/5
christy0sullivan Business - 08/06/2019 经 TripAdvisor 认证的评论
Got to the hotel having checked in online and was required to check in again which was annoying, the excuse given by the check in lady was 'we are a small hotel'!. They only had small bottles of water for complimentary drink (usually they give large bottles). Other than that the room was grand, checkout was efficient and overall good value for money
Dear christy0sullivan, Thank you for taking the time to leave a review. I apologize for any inconvenience caused, however even with online check-in, there are still procedures that need to be followed upon arrival at the hotel. Our bar no longer offers large bottles of water. I hope that you enjoyed your stay and we are looking forward to welcoming you again in the future. Kind Regrads Kristian V Front Office Manager
Ruined our opinion of the brand
Tripadvisor 评级 2.0/5
Leanne F Couples - 31/03/2019 经 TripAdvisor 认证的评论
No running water between 9-5 due to works, not informed until arrival, managers message to guests was appalling - stay under these conditions or have a refund and stay somewhere else! Not what we expect from an Ibis!
Dear Resort53738498491, I am sorry about the issue during your stay. These were works that couldn't be delays. We sent messages and emails as soon as the works were scheduled. If the booking was non refundable we did offer cancellation with full refund. I hope that your experience does not deter you from staying with ibis in the future. Kind Regards Kristian V Front Office Manager
A motel in central Birmingham
Tripadvisor 评级 3.0/5
Richard B Business - 06/02/2019 经 TripAdvisor 认证的评论
I'd read other reviews before booking and knew that an office block is being built behind the hotel and hotel rooms are being refurbished. As it happens, neither bothered me and there was little noise. I don't drive so hadn't stayed in a motel before - the room was fine, though a bit basic but I find the heater a bit problematic and couldn't see any instructions. I got it to a reasonable temperature but on a cold night, a bit higher would have been good. Service at reception/bar/restaurant was all great and the breakfast was good. It's not far on foot from New St station and I'd recommend going via Smallbrook Queensway and crossing on the level (there are lights) at Holloway Circus. It's not a great walk - Bristol St is pretty run down - and a taxi is probably a good idea, especially after dark. Overall, it was fine at a very good price and I would stay there again if a smilar price was on offer.
Dear Richard B, Thank you for taking the time to leave a review. We are currently creating instructions for all the rooms, so that it's easier to set to the wanted program. We are looking forward to welcoming you again in the future. Kind Regards Kristian V Front Office Manager
Loyal Accor Member yet this hotel so poor!
Tripadvisor 评级 2.0/5
Voyage56055778893 Couples - 06/02/2019 经 TripAdvisor 认证的评论
The room was chalet type which is not an issue, yet there was a massive gap in the doorframe letting in cold and damp air. The heater was locked at 16c and we do not think the heat was meeting this level. Under the bed was a thick layer of dirt and dust. We spend over 45 nights globally in Ibis, Ibis Styles and Novotel hotels. This was by far the worst experienced.
Dear Voyage56055778893, Thank you for taking the time to leave review. I am sorry to hear that you did not enjoy your stay. Since the refurbishment is now completed, we will monitor for any issues that have risen since and rectify them. We have provided instructions is the rooms on how to adjust temperature. We hope that you will visit us again in the future. Kind Regards Kristian V Front Office Manager
Worst shower in the world
Tripadvisor 评级 3.0/5
lawrenceahmed Business - 28/01/2019 经 TripAdvisor 认证的评论
Everything was good. Welcome and check in, room was fine and the facilities were good. All except the shower was terrible and no one asked how my stay was on leaving. That includes the person I assume is the manager of the hotel
Dear lawrenceahmed, Thank you for taking the time to leave a review. We are aware that some of the rooms, on occasion, might experience water pressure issues and we are currently looking for the best solution. We hope that next time you visit us, you will be able to fully enjoy your stay. Kind Regards Kristian V Front Office Manager
Top location
Tripadvisor 评级 4.0/5
GloucesterPhil Couples - 26/01/2019 经 TripAdvisor 认证的评论
Perfect location for all attractions and venues in Birmingham city center. Rooms have been refurbished to a high standard & secure parking is a big bonus. Highly recommend for any activity your up to in the city center.
Dear GloucesterPhil, Thank you for taking the time to leave a review. We are glad that you enjoyed your stay and we hope to see you again in the future. Kind Regards Kristian V Front Office Manager
Convenient for parts of Birmingham
Tripadvisor 评级 4.0/5
James J Solo travel - 04/01/2019 经 TripAdvisor 认证的评论
This ibis is unusual in that the rooms are more like lodges in a separate building to the reception and restaurant/bar area.Inside the room it is the usual standard one expects from a red Ibis.The hotel is close to the O2 Academy.
Dear James J, Thank you for taking the time to leave a review. I hope that you enjoyed your stay and we are looking forward to welcoming you in the future. Kind Regards Kristian V Front Office Manager
Good
Tripadvisor 评级 5.0/5
Navigator68582289199 Couples - 27/12/2018 经 TripAdvisor 认证的评论
Nice bedroom, but the pressure of the shower was too low. The breakfast was nice and very good. Much of everything. Well we will definitely come back. One thing to consider is a payment of a parking space during our stay(5£ )
Dear Navigator68582289199, Thank you for taking the time to leave a review and we are glad that you enjoyed your stay. We are looking forward to welcoming you again. Kind Regards Kristian V Front Office Manager
Great hotel. Shame about the shower
Tripadvisor 评级 3.0/5
snoox12 Friends getaway - 21/08/2018 经 TripAdvisor 认证的评论
Whilst the room was of your usual excellent standard, the shower was a disappointment. Very poor quality and was not fit for purpose. Reported to reception and was offered a free coffee as compensation.
Dear snoox12, Thank you for taking the time to share your feedback. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As the issue was not reported to reception during your stay and only at the check out we had no chance to deal with your complaint or to move you into a different room. I believe I have personally offered you a complimentary breakfast but you had to rush to catch your bus and only grabbed a coffee. We do hope to welcome you back for a much improved stay. Kind Regards, Veronika Zaiceva Front Office Manager
Good, but could do better!
Tripadvisor 评级 3.0/5
lawrencenash2018 Business - 03/06/2018 经 TripAdvisor 认证的评论
This was my second stay at this hotel within a week, primarily based on cost, car parking and location. Breakfast needs to be sorted out, on morning one of my stay there was a printed note saying that any hot drinks would cost £1.50 payable to hotel staff - since when have hot drinks NOT been included as part of your breakfast (on morning two the sign had gone and hot drinks were then included again). On day two, I witnessed a member of hotel staff take a sausage from the hot food counter, which quite frankly I find unacceptable. The breakfast is there for guests not staff, and as the staff member did not use the tongs provided to take his sausage I was quite frankly a little put off my food!
Dear lawrencenash2018, Thank you for taking the time to tell us about your experience at the Ibis Irving Street. I am so sorry to see your stay was disappointing due to the breakfast service. All hot drinks are included in the breakfast price and the sign was left there accidentally. We are looking into this matter and action will be taken on board to improve our services. We do apologise for the issue this had caused and do hope to welcome you back for a much improved stay. Kind Regards, Veronika Zaiceva Front Office Manager
Nice Hotel, but ...
Tripadvisor 评级 3.0/5
Jan V Friends getaway - 11/05/2018 经 TripAdvisor 认证的评论
carpets on the floor are VERY dirty ! Time to change them ! Rest of our stay in the hotel was ok. Nice room outside the main-building where we could sit outside and enjoy the sun that weekend. Close to the centre, a big shame that there is nothing in the direct area from the hotel, just a fish 'n chips shop !
Dear Visscherjan, Thank you for taking the time to share your thoughts with us. I am so sorry to see your stay did not meet your expectations. Please note that your concerns have been passed on to the Housekeeping Manager and action will be taken on board. We do apologise for the issue this had caused and do hope to welcome you back for a much improved stay. Kindest Regards, Veronika Zaiceva
Not as bad as some reviews say
Tripadvisor 评级 4.0/5
Madscientist2006 Family - 18/04/2018 经 TripAdvisor 认证的评论
First off, this is a budget hotel and really cheap. The beds are ok and the bedding was clean. The bathroom was clean and the shower head looked new. No problems with water pressure in the shower. The heater worked well and you can change the on/off times and setting to suit yourself. The breakfast was quite limited in some ways but there are options they will cook to order, eg scrambled eggs or vegan sausages. The downsides: the walls are very thin, the car park is quite steep in places (although we managed on crutches and walking sticks), the carpet was quite stained and there are only 2 sockets to use (they are on the other side of the bedroom from the mirror).
Nice and convenient
Tripadvisor 评级 4.0/5
Bin_honey71 Friends getaway - 02/04/2018 经 TripAdvisor 认证的评论
Good clean hotel and well situated for walking into Birmingham. Tends to be noisy early in the mornings so light sleepers beware. Parking seems a little expensive for hotel residents. Very helpful and friendly staff.
Friendly staff... Good location
Tripadvisor 评级 4.0/5
barry976 Business - 26/03/2018 经 TripAdvisor 认证的评论
Friendly staff and efficient service Good location for the centre . Excellent rooms .break fast very good... Only down was not offered a free as I m a silver member ... But overall I have enjoyed my time ..
Always good
Tripadvisor 评级 5.0/5
sabbah26 Couples - 27/12/2017 经 TripAdvisor 认证的评论
Have stayed here many times and no fault at all, was able to come in early and drop of my bag as I wanted to do some shopping before checked it time so which was very convenient. Also the room had a heater which was even better as it was a bit cold at night.