ibis Birmingham Centre Irving Street Hotel 2 stars

As always, very good

At arrival I was given a room where the TV wasn't working an there was no phone. I complained about this at reception and it was not dealt untill 10 hours later. Eventually I was given a new room where: the phone did not work, the door did not lock, and there was no temperature control in the shower. When I complained about this nothing was done about it. To top it off I was promised a refund which hasn't been processed.

Easy and quick queck in, clean room. Only thing I didn't like was that staff were not wearing masks anymore.

I found the staff very friendly and welcoming

A well sited little hotel - more motel style looking a little drab due to the communal areas being exposed to the weather - but well appointed once in the room. A little niggle is the keycard system is temperamental and I had to be shown a trick by the occupant of the room next door to get it to work.

Pleasant stay in good location room was clean n comfortable n the staff member was efficient n helpful

The staff were so friendly and helpful. The room was clean and had everything that we needed. The bed was so comfortable and the pillows were fab. Not your normal rubbish hotel feather pillows that disappear as soon as you put your head on them. Fab location for walking into the city centre. I would stick to the main road in the evening though so that you don’t have to walk under the subways which can be a bit scary with homeless people and drunks. Great price to stay there and we will definitely be staying again in the future.

Arrived early, parked car no problem. Staff very informative. Arrived back from cricket late no fuss when asked for a Pizza at nearly midnight. Rooms good well recommended, will stay again.

This hotel offers basic, clean accommodation for a reasonable price. At weekends it can be a little noisy from other guests - beyond the control of the hotel.

A noisy night with other guests arguing outside and making noise well after 11pm. Unable to provide a cooked breakfast unless pre ordered never made clear at time of booking. Staff seemingly unaware that this booking was originally made and paid for in Feb 2020 for june 2020 cancelled because of the pandemic and a credit issued and remade for june 2021 for a concert that was subsequently cancelled but we decided to continue with this trip. The room price paid was above the rack rate on each day. Overall a disappointing experience and as some one who travels away for work 3 or 4 times a week i will try and avoid the accor ibis brand hotels.

very comfortable

Great staff

Great location. Excellent rooms ..only downside is water pressure low for shower ..other than that all good ...

Great little hotel walking distance to city centre. Super comfortable rooms and a good breakfast offered which included a cooked option. Secure parking is available although you have to pay £8 for 24 hours which is cheap compared to other options nearby.

Conveniently located, clean, quiet and friendly hotel in Birmingham centre. Just a few minuts from the New Street train station and Chinatown. Great full English breakfast. Good value for the money you pay.