ibis Birmingham Centre Irving Street Hotel 2 stars

The accommodation is reminiscent of a holiday camp with rooms on 2 levels reached via external walkways. My room was spacious enough and the bathroom was a nice size too. The hot water pressure wasn't great but I did manage to get a shower. Room heating was by a modern electric convector heater on the bedroom wall. Security is enhanced by the perimeter fence which is locked at night, although it's not pleasant to look at. The hotel is situated in a post-industrial area, which although run-down did not feel dangerous and is an easy 10-15 minute walk to the city centre. All in all, I probably would stay here again if the price ws cheap enough, but it would not be my first choice.

I was locked out of my room for 1.5hours, faulty lock on room door, resulted in late for meeting and work. I have emailed Aleksandra Matijosiute with details of my experience.

staff very helpful ,very good service .

Nice rooms and wonderful breakfast for a very reasonable price!

Disappointed with the lack of customer service, expected a lot more. Upon arrival at check in I was made to wait roughly 15 minutes while three members of staff dealt with one customer. In addition to this I paid for parking after being asked by the receptionist if had drove, oblivious to the fact that I had to enter my reg number on the smart system. A few days later I had received a £60 parking fine, I accept the fact it was my responsibility to ensure I had used the smart system but regardless I feel I should been given the heads up or advised about this when I had checked in considering the fact I had been advised by staff to buy a parking ticket with the hotel in the first place. I had got in contact with the hotel about this situation, I was told the matter would be investigated and to expect a phone call back in a couple of hours, as I waited for the return call I was then in fact emailed saying they could not help me. Overall I was extremely disappointed and would not recommend this particular hotel to any friends or colleagues.

We were dissatisfied with the hotel and facilities however we found the staff friendly and helpful

The staff were lovely, the hotel relatively well situated (but there’s better places). The room did the job, clean and tidy but a little cold at night. The building works opposite woke me

I had a good stay here, but the heater kept turning itself off after a few minutes. The instructions in the room did not stop it from doing this so that was quite frustrating, but apart from that everything else was fine.

Easy location, good parking, only fault was no hot water at night

Well situated hotel for city centre. Good sized car park. Rooms have recently been refurbished but exterior of hotel still requires some tlc. Breakfast and other area just up to usual high IBIS standards.

Staff very friendly and welcoming, room spotless, bed very comfy

We stayed at the Ibis Irving Street last week. Was incredibly well located to the O2 - any closer our beds would have been inside it! Parking was very convenient and affordable. Would like to highlight the friendliness and helpness of the staff - this always goes a long and is to be appreciated. Thank you guys.

Clean, comfortable rooms. Helpful, friendly reception & bar staff. All essentials catered for. Only niggle was the housekeeping trolley rolling along outside our room at 7am in the morning & waking us up.

Good location but they charged me twice for the room !!

We arrived slightly later than planned, but check-in was fine and done quite quickly by friendly and welcoming Reception staff.