ibis Birmingham Centre Irving Street 2 stars

Stayed at this hotel for 2 nights, parked our car right outside reception in what we thought was a secure car park. On the second night at 01:40 am we were woken by security asking if we were okay saying that they had received a call from our room saying we needed help. This was not the case and we assumed they had a mix up or prank call, however when we came to checkout the following day around midday, to our horror we found our car had been stolen!!! We had to wait for a manager to come to site to check the CCTV, it transpired something very suspicious had gone on as the thieves must have known what room we were in as they made the call to send security to our room while they stole the car AT 01:44 am. Despite management saying they would release the footage to the police the following day the police later advised me that they were unable to get the footage as the manager was off that week! Even more suspicious! We had to find our own way home and despite use having booked 3 rooms for 2 nights between our group all the hotel offered us was a drink during 3-4 hours we waited before we could leave. NOT A SAFE HOTEL AND POOR MANAGEMENT AND CUSTOMER SERVICE.

Water marks/stains over the walls and carpets. Reception smelt of old stale curry. Bathroom mouldy

Welcome by reception was lovely and friendly. Parking was great and location was perfect for the O2 academy. More of a motel style than a hotel, doors being outside. Rooms need a refurb but were clean and spacious

It was really atmosphere and the reception helpful

I’ve stayed here on several occasions whilst working in B’ham. It’s well located for the ICC, good parking facilities and the room is always clean and tidy