ibis Birmingham Centre Irving Street Hotel 2 stars

Customer review rating 3.7/5 2,729 reviews
ibis Birmingham Centre Irving Street
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+ 14 Services
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Room 1

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Hotel extras

  • Hotel amenities include free Wi-Fi and access to a computer

  • Nearby landmarks include 02 Academy, the NEC and more

  • Enjoy a drink at the hotel bar, which is open 24/7

  • Central location, with plenty of nearby transport links

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Manual temperature control
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Birmingham Centre Irving Street

55 Irving Street
B1 1DH
birmingham
united kingdom

Tel: +441216224925

Fax: (+44)121/6224195

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    BIRMINGHAM INTL At 13.36km / 8.3 miles

  • By plane

    EAST MIDLANDS At 50km / 31.25 miles

  • By plane

    MANCHESTER At 80km / 50 miles

  • By car

    A34- A35 At 10km / 6.25 miles

  • By car

    M5 At 10km / 6.25 miles

  • By car

    M6 At 10km / 6.25 miles

  • By train

    NEW STREET STATION At 1km / 0.63 miles

GPS :52.472819, -1.901762

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Twin room with 2 beds

  • Max. number of persons: 2
  • Area: From 22
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Birmingham Centre Irving Street

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,729 reviews

tripadvisor

TripAdvisor Rating 3.0/5

904 reviews

Good location & comfortable stay

Customer review rating 3.7/5

Anonymous Business - 12/02/2020 Confirmed reviews ALL

Staff at reception were very friendly. Hotel had good security but high fence / gates a bit intimidating. breakfast was good.

Dear NICOLAS L., We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Satisfied

Customer review rating 3.7/5

J Business - 12/02/2020 Confirmed reviews ALL

Staff were polite and friendly, everything was clean and tidy. Bedroom had all good amenities and comfy bed but smelt of bleach which was very overpowering. It was fairly noisy due to being close to the road.

Dear Joella C., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksandra Matijosiute Front Office Supervisor

It’s a motel not a hotel in a wire compound

Customer review rating 3.7/5

Heather J. Solo - 08/02/2020 Confirmed reviews ALL

First impression when I entered through a high wired fence was that it was a prison compound. When I checked in I asked where the lift was? I was told to access the rooms I had to go outside in the car park behind the hotel.... outside?!!! I stopped in my tracks it was a two storey motel with all doors directly into the outside. Anyone could get in! I knew I couldn’t stay I would be too vulnerable and wouldn’t sleep. The manager would not refund or move me to another Ibis. Other hotels were expensive plus the loss of £69 for my room. I stayed. I barricaded the door. I didn’t sleep. Not helped by endless cars blaring loud rap music in the road and people shouting in the car park st 2.30am. I was travelling for business and had been walking 20 halls at the NEC and was exhausted on my second day. Food cooked in a microwave and no sign of healthy options on menu. Reception staff helpful and room comfortable were the only saving grace for this hotel. Hence two star rating. No indication when I booked that this city centre hotel was a motel in a gated compound!!

Dear HEATHER J., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please contact us on 01… if you wish to discuss this matter in further details. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Nice room and breakfast, poor dinner and service

Customer review rating 3.7/5

Bryan Business - 07/02/2020 Confirmed reviews ALL

Rooms was nice a little on the small side but good value. We booked a party of 7 on the first night and a party of around 20 on the second night. Breakfast was nice but the dinner was quite poor in terms of the quality of food and service. The staff were very nice but made a lot of mistakes. They forgot once of our main meals offered a complimentary drink to apologise them forgot about the drink. They also told us food was not available them it was and told us it was available and then it wasn't. Additionally, when we arrived to check in the rest of our party for the second night a number of the rooms were not ready. It took over an hour for some of our group to gain access to there rooms meaning they were late for the dinner and entertainment we organised in the town centre.

Dear Bryan P., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01… if you wish to discuss this matter in further details. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Average budget hotel

Customer review rating 3.7/5

Hannah F. Business - 07/02/2020 Confirmed reviews ALL

The hotel rooms were clean and facilities were good. The layout of the hotel with room doors opening to the outside meant rooms were noisy and draughty. The evening meal was very disappointing. My food didn't arrive and the service was very slow. The food was also of a poor quality. Breakfast was adequate, but the wait for gluten free bread was long.

Dear Hannah F., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Super service

Customer review rating 3.7/5

Debbie F. Couples - 06/02/2020 Confirmed reviews ALL

Enjoyed our stay from start to finish

Dear DEBBIE F., We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front office Supervisor

Great staff, poor sleeping experience

Customer review rating 3.7/5

Chante W. Couples - 04/02/2020 Confirmed reviews ALL

Staff were friendly and helpful. On first look, the bathroom was clean and the room was acceptable. However, we returned from a gig nearby very late (almost midnight), it was at this point we realised the entrance door - which opens straight onto the outside - did not shut properly. The door could be locked, but the top half of the door did not completely fit and was sticking out. Consequentially, the room was very cold and extremely noisy. Is is was very late by this point, we did not want to go through the rigmarole of trying to change rooms as by the time we had secured the door it was gone midnight. Disappointing, as the location is great.

Dear CHANTE W., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Great please but at the moment very noisy

Customer review rating 3.7/5

James H. Friends - 04/02/2020 Confirmed reviews ALL

Room nice and staff nice but did not sleep well as builders on site oppisite were to noisy ver early in the morning, we got moved rooms the next day but then the road was noisy so we ended up going home before stopping the second night, bit of a waste of money. Shame as this was meant to be a break to unwind and chill and we not feel like we did this. Also in the brochures in the rooms it says parking is free for guests, please check this as i was charged for parking.

Dear JAMES H., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01… if you wish to discuss this matter in further details. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Very pleasant surprise!

Customer review rating 3.7/5

Kate B. Couples - 03/02/2020 Confirmed reviews ALL

This hotel didn’t look the typical Ibis so I was a bit reserved at first in my expectations. However from checking to the accommodation everything was perfect! I had an amazing stay!

Dear EKATERINA B., We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front Office Supervisor

All fine. Very handy for the 02 Academy.

Customer review rating 3.7/5

Jon Solo - 03/02/2020 Confirmed reviews ALL

All fine. Very handy for the 02 Academy.

Dear JON M., We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Did not feel safe and did not feel clean

Customer review rating 3.7/5

Anonymous Business - 03/02/2020 Confirmed reviews ALL

The staff were excellent. I cannot complain but the hotel (if you can call it that) was awful. I did not like the layout, it did not feel safe, I was charged twice for the room, the room did not feel clean and I did not feel that I could use the shower because of this, and the breakfast was luke warm

Dear REBECCA MS C., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01… if you wish to discuss this matter in further details. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Good location

Customer review rating 3.7/5

Dee C. Friends - 02/02/2020 Confirmed reviews ALL

Lovely and clean hotel, lovely staff, rooms very clean and comfortable, shower wasn’t the best not very warm and the power was poor, the hotel alarm went off at around 7 in the morning which woke me, apparently the chef has opened the oven door and the smoke from the oven set the alarm off, I wasn’t happy with that!! And as when I asked what happened, front desk made it feel that it was no big deal!!

Dear MINAXIBEN C., We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Disrupted stay

Customer review rating 3.7/5

Amelia M. Couples - 02/02/2020 Confirmed reviews ALL

There was constant drilling in our bedroom and fire alarms went of constantly through the night. Very unsatisfied

Dear AMELIA M., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aleksandra Matijosiute Front Office Supervisor

£8 to park not advertised..

Customer review rating 3.7/5

William A. Business - 02/02/2020 Confirmed reviews ALL

Check in friendly..room ok..header didnt work but stuff brought portabe one in Only spoiled by surprise of paid parking.. I'm on a budget and extra cost not appreciated or planet for

Dear WILLIAM A., Thank you for taking the time to tell us about your experience at the ibis Birmingham Centre Irving Street. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 01… if you wish to discuss this matter in further details. Sincerely, Aleksandra Matijosiute Front Office Supervisor

Friendly staff and clean room

Customer review rating 3.7/5

Martin Couples - 30/01/2020 Confirmed reviews ALL

The room was clean and the staff were all friendly and helpful, only let down was the traffic noise.

Good location

Customer review rating 3.7/5

Matt Business - 30/01/2020 Confirmed reviews ALL

Good location, nice hotel, nice rooms, the area was a little dim & off the beaten track

Great location at a good price

Customer review rating 3.7/5

Kp Friends - 28/01/2020 Confirmed reviews ALL

Welcoming reception staff, good location, comfy facilities , good breakfast

Great place to stay

TripAdvisor rating 3.0/5

525Happy 28/01/2020 TripAdvisor review

Great little hotel walking distance to city centre. Super comfortable rooms and a good breakfast offered which included a cooked option. Secure parking is available although you have to pay £8 for 24 hours which is cheap compared to other options nearby.

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Birmingham Centre Irving Street. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aleksandra Matijosiute Front office Supervisor

Nice staff, quite noisy

Customer review rating 3.7/5

Fiona Solo - 27/01/2020 Confirmed reviews ALL

Stayed for two nights. Friday night was quieter, Saturday was quite noisy and the fire alarm went off in the early hours of the morning. Having the rooms step straight to outside meant I could hear everyone going by, including all the drunk people arriving back late at night. The breakfast was very tasty and the staff were very friendly. The room itself was comfy. The shower was warm but quite weak.

Nice little hotel close to City centre

Customer review rating 3.7/5

Martin Couples - 27/01/2020 Confirmed reviews ALL

A friendly welcome, clean comfortable room

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