ibis Charleroi Centre Gare

Dear Robin, Thanks very much for your feedback. We are glad our comfy quality beds were to your satisfaction, perfect for a good night's sleep which we believe is high on the priority list of our guests. We can only apologise for the inconvenience and regret you did not inform us at the time so that we may have dealt with the situation immediately. Nevertheless, we thank you for bringing it to our attention We do hope that you will return on another occasion. Best regards, Ovidiu Chitas, Manager

Dear Tirza T., Thank you for such a positive review. We are pleased to know that your stay with us was a comfortable one. Your satisfaction is our greatest reward, and we would like to thank you for recognising our dedicated team members. We will be sure to pass along your compliments which will inspire everyone to keep up the good work. We hope that you will visit us again in the future. Kind regards, Ovidiu Chitas, Manager

Dear Julie, Thank you for taking the time to review your stay. We do try to ensure that our guests have the best experience possible with us and so it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. We are also happy to know that your room met your expectations. Rest assured that we have noted your comments in regards to the breakfast area however thank you for your kind words regarding how well our team dealt with the issues. We look forward to welcoming you back on a future occasion. Best wishes, Ovidiu Chitas, Manager

Dear Guest, Thank you for taking the time to share your review. We are happy that you found our location ideal for your needs and that you appreciated your room's air conditioning, especially during this hot weather. We are sorry to know that you felt our high standards were not upheld. We urge guests to share any concerns they have at the time so that we may deal with the matter immediately to ensure you have an enjoyable stay. Moreover, please accept our apologies for any misunderstanding with the billing. We believe the following explanation would help clarify the situation. Initially, we presented to you the best available rate for a double room including all supplements. However, since you book a triple room, which is 10€ more, we sent you a confirmation email with the rate applied to your booking pre-arrival and also changed your invoice soon after your request for a room change. Nonetheless, we apologise for any inconvenience caused. We hope that you will visit us again in the future. Best regards, Ovidiu Chitas, Manager

Dear Laurie, Thanks for taking the time to review your stay at our hotel. We would like to apologize for any inconvenience. Please don't hesitate to bring such concerns to the attention of our team, and we will do our best to find a prompt solution. We have taken note of your comments and will be reviewing this issue as the security and safety of our guests is of major importance to us. Thank you again for your feedback. We hope to see you again in the future. Best wishes, Ovidiu Chitas, Manager