Sofitel Saigon Plaza

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Sofitel Saigon Plaza 5 stars

Customer review rating (ALL Rating) 4.7/5 570 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • 5-star facilities, including a rooftop swimming pool & bar

  • 7 meeting rooms, business centre, and support staff

  • 2 restaurants, 2 bars, and 24-hour room service

  • Located in Saigon's business, shopping, entertainment area

  • 282 luxurious guest rooms and suites

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Saigon Plaza

17 Le Duan, District 1, Ho Chi Minh City, Vietnam
700000 HO CHI MINH
Vietnam

  • By plane

    TanSonNhat International Airpot At 0km / 0 miles

  • By boat

    THU THIEM At 4km / 2.5 miles

  • By train

    SAIGON RAILWAY STATION At 4.5km / 2.81 miles

  • By train

    SGN RAILWAY STATION At 6km / 3.73 miles

GPS:10.784133, 106.702577

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our modern rooms offer stunning views of the city. Facilities include free Internet access, IDD telephone, safe box, minibar, free coffee/tea making facilities, prime international TV channels and a hairdryer in the bathroom.

Our guest reviews

Our guest reviews for
Sofitel Saigon Plaza

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  570 reviews

TripAdvisor Rating  4.5/5  3,063 reviews

Certificate of excellence 2022

Perfect City Hotel

Customer review rating 5.0/5

Wang L. S. Families - Confirmed reviews ALL

The caring doormen (Tai, Phuc) warmly welcome and assisted our group to the most in the rainy days. FO staff members are just legendary. Eban, Ngoc, Kim Anh, Son, Tam, Nguyen, H.Can tackled our demands like Quicksilvers- we were so impressed and thankful. Mezz resumed its famous buffet breakfast additionally seasoned with the sinful Affogato by the lovely ladies (Trang, Quyen, My). Our most favorite restaurant in Vietnam is Le 17 Bistro where we robbed half of restaurant seats for cheap yummy Business lunch. The Le 17 Bistro simply delivered the most fantastic club lounge experience under Covid-19 and none of our gangs wants to return to the Pre-Covid canape lounge. The skillful 17 team (only Huynh, Tan, Nhi, Q., Thao) managed to take great care of our dining n booze even in their fully booked days. Rooms are clean thru AM and PM thanks for the silent hardworking team (Huong, Ngan, Hung, Man, Vien). We are ready for next parties here.

Dear Wang Luc S., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at our hotel. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Huyen Dang Acting Quality Control Manager

Good Service

Customer review rating 4.5/5

Fredrik Business - Confirmed reviews ALL

Very Happy about my stay at Sofitel Saigon.

Dear Fredrik, Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Excellent service

Customer review rating 5.0/5

Melvin L. Couples - Confirmed reviews ALL

Helpful and excellent service throughout my stay

Dear Melvin L., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Comme ci Comme ca

TripAdvisor rating 3.0/5

TotallyBKK TripAdvisor review

Great central location, but hotel quite dated, in need of decoration and upskilling of staff. Poor English and poor customer service, but this may be due to covid lockdown and the need to hire a new workforce. The breakfast buffet was good and the lovely French patisserie and selection of wines were well received.

Dear Ali, Bonjour and greetings from Sofitel Saigon Plaza. First of all, we would like to thank you for your valuable time spent sharing with us your feedback. With regret, we have taken note of your experience during your recent stay with us. Please accept our sincerest apologies for the inconveniences experienced and for the service provided which did not fulfill your expectations. Kindly rest assured that your valuable comments were brought up to the related management team to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Acting Quality Control Manager

Overall pleasant experience, some little details could be improved

Customer review rating 3.5/5

Victoria Business - Confirmed reviews ALL

Overall a pleasant stay for us. I was traveling for work but my sister also joined me. As a Gold status member, check-in was seamless (both online and in person) and we were accommodated into our room as early as 9am (I had advised this early arrival the day before). I realized however that I may not have been given the automatic room upgrade. Maybe this happens when you pre-check in online or otherwise, I understand when sometimes the next room is not available but should have at least been advised of such at check-in. Either way I hope all status benefits would be consistent (and acknowledged, whether available or not) given that this was Sofitel. All staff were otherwise very friendly and accommodating. Other minor details would be that there was only instant coffee and chamomile tea in the room (no caffeinated teas -- and I actually preferred tea over coffee for my caffeine fix). Breakfast buffet choices was also almost exactly the same everyday though this is not too much of a complaint as the spread was largely enjoyable.

Dear Victoria, Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at our hotel. Please rest assured that we will bring up your concern to our management team to rectify this issue. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Good service, comfortable bed, great breakfast.

Customer review rating 4.0/5

T. W. K. Business - Confirmed reviews ALL

The staffs are very nice and helpful. The room is a bit dated, but it is clean and bed is comfortable. The breakfast is good, but there is not much choice for dinner in the hotel.

Dear T. Wee K., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive and constructive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Great Place!

TripAdvisor rating 4.0/5

evanarden Business - TripAdvisor review

Its a great place but too old, the staff super helpful and the accommodation pretty decent. the location is great, i can walk to many locations. would definitely come back if im coming to ho chi minh!

Dear evanarden, Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Besides, please rest assured that we will bring up your concern to our management team to rectify this issue. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Good stay with some concerns

Customer review rating 4.0/5

D. Friends - Confirmed reviews ALL

I stayed in Sofitel Plaza Saigon several times. Overally it was always good. Good location, good service, However my recent stay did not really meet my expectations for Sofitel brand : - Welcome fruits/cake when check in : I checked in the room with no aircon turned on, which was really a suprised for me. And no welcome fruits or cakes in the room. It was brought to my room sometimes in the evening but another suprise for me : just a 3 tiny snack packs. I expected a more appropriate welcome pack from a brand like Sofitel. Last but not least, there was no welcome letter. Not at all - Concierge service : I asked them to call me a taxi and was asked to wait. I waited for more than 15m and then had to check again with them to note that no taxi available. They seemed forgot my request and did not really pay attention. - I got 2 room cards when check in and used one for the electricity (which was really rare in Accor hotels, not mention Sofitel). But then the housekeeping also took it away when they did the cleaning. I got to ask the receptionist for a new one.

Hotel Maintenance Needed

TripAdvisor rating 2.0/5

YS_in_VN TripAdvisor review

Room was clean, staff were friendly, however the room itself was not as good as before. Extremely loose sockets on the wall, can't even properly charge my mobile, you'll need to put something to hold it otherwise it will drop off, desperately need a proper maintenance in hotel. Aircon control panel doesn't work properly, you can't adjust the temperature. Children of other hotel guest were running and yelling on the hallway in the morning when I was still sleeping, it continued more than half hour until I called front desk to send someone to stop them. Overall it was not a pleasant stay.

Dear YS_in_VN, Bonjour and greetings from Sofitel Saigon Plaza. It's pity that your experience did not meet your expectation at our hotel. We would highly appreciate it if you could share with us more details about your stay as we always try to improve our services. We are looking forward to hearing from you and wish you have a good day! Sincerely, Huyen Dang Acting Quality Control Manager

Long term stay

Customer review rating 5.0/5

Rohun V. Solo - Confirmed reviews ALL

It is a pleasure to write this review of my one month stay at the Sofitel. It was truly a home away from home for me, and the comfort and warmth I had and received defined my personal experience. Staying in the Club suite (Room 1909 and then 1903 which are the corner suites) with the spacious working desk and rooms meant I was able to successfully manage a working holiday with ease. My first thanks has to go to Miss Thoa and the other cleaners, who took care of my room spotlessly every day, were careful with my work setup and always greeted me with a smile! Huge thanks to Miss Chloe from Guest Relations and Mr Eban from Front Office for looking after me and fulfilling all my requests with smiles, and going the extra mile especially with the lovely cake and thoughtful gift for my sons birthday. Breakfast on L2 was a treat with so many varied options, and was great to always have a chat with Mr Paul, Ms Trang and Miss Quyen. Suggest talk to Mr Tuanh Anh for all your speciality coffee requests! Club evenings also on L2 were extra special as rather than your usual finger food, a full two course meal and drinks is on offer! I enjoyed many a glass of red and having the kind and warm Ms Huynh always ready for a chat, and the friendliness and local advice of Miss Thao, Miss My and Mr Quanh. The Sofitel gym is fantastic with new and good quality equipment, and whilst i didnt get an opportunity to use it much, the manager James was awesome in helping put a program for me. The onsite bar Ministry of Men hidden away is also a must do experience for those into a 1930's esque style, great cocktails! Finally, my biggest thanks must go to the GM Mario Mendis. Mario made sure i truly was looked after as a VIP, treated me as a friend, and has a genuine desire to ensure his entire team are representing the Sofitel brand as best as possible. Without a doubt, I will be a return "resident" of Sofitel Saigon, and I look forward to meeting all the wonderful staff I have mentioned, who I now consider to be my friends. Rohun.

Dear Rohun V., Bonjour and greetings from Sofitel Saigon Plaza. We very much appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback from a GOLD member of the ALL – Accor Live Limitless loyalty program. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Good service

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Totally satisfy!

Dear Valued Guest, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Excellent Stay

Customer review rating 5.0/5

John A. D. A. Couples - Confirmed reviews ALL

I booked this Hotel directly from Sofitel Saigon Plaza via email. What a wonderful exchange that made a very welcoming first impression. Like talking business with family. Service was more than expected and yet, no awkward surprises, the final bill was exactly as stated, actually, even a credit I didn’t expect that was a pleasant surprise. From the first moment I arrived at the Saigon International Airport and was met by the Sofitel Hotel Transport, I felt welcome and at home. The Hotel was beautiful and the Prestige Suite a gem. Hotel Staff was incredible. Starting with the 24/7 Concierge opening the door, calling Taxi Service, Luggage, and opening Car Doors to the Front Desk impeccably trained to care for any reasonable needs an out of town, or out of country, guest may need. Beautiful View of the City, a Suite that was maintained by the absolute best maids, staff, and hotel services. The Bed, rooms, and furniture was great, but the Shower was to die for. Laundry Service and every little detail managed as a 5-Star. Then, there was Breakfast…What an absolute treat. I could not imagine more variety or care taken to make every morning an awakening of the senses. Once again a Staff well managed, polite, catering, and even individual servers making selections tailored to the guests needs. A beautiful mix of French and Vietnamese Style, breakfast was a symphony of tastes, sensory delights, and flavors. From the Shower to the Cà Phê Sửa Đá and in room Ẽpresso the mornings were perfect. Great location for sightseeing, even close to a High Speed Boat Ferry up and down the Saigon River to Vũng Tàu. Next was the evenings at Sofitel Saigon Plaza, and LE7 Bistro. Can’t say enough for this evening event. Incredible Staff, Wonderful 5-Star food, Drinks, Appetizers, and a calming candlelit atmosphere. From management to staff everything was seamless and choreographed to perfection. My stay lasted just a day over two weeks. This Hotel must be commended for making me feel welcome and at home the entire time. The hotel was complete with a roof top swimming pool, very well equipped exercise room, showers, sauna, etc. Although very busy during my stay, any visit to these amenities was like visiting a family member. I can’t say enough about this stay. I came all the way from Washington DC, 1st time visit to Vietnam, and it was the perfect welcome. Absolutely recommend this as your choice to stay. I rate this visit equal to a 5-Star Hotel. I will absolutely return to this Hotel.

Dear John and Dieu A., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

a comfortable and luxurious hotel

Customer review rating 5.0/5

Sb K. Business - Confirmed reviews ALL

I stayed more than ten days. I've never felt uncomfortable and all the staff I run into were friendly. I felt like I was treated with consideration until the last day I left. If I visit Ho Chi Minh again, I will definitely go to Sofitel again.

Dear sb k., Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Staff are lovely but let down by shoddy equipment and old building

Customer review rating 2.0/5

P. Solo - Confirmed reviews ALL

Staff are polite and helpful but the equipment is old and really needs replacing. Despite being put in the quiet room level 17 I could still hear traffic noise because windows aren’t glazed. The safe didn’t work when I arrived so the maintenance guy was called but then broke again then worked then broke again. It was temperamental. The reception line was generally busy. Minibar was actually warm, when I mentioned to staff they said a minibar wasn’t actually meant to be cool. Perhaps so but it was the warmest minibar I’ve actually stayed at any of the hotels (I’ve been travelling around Vietnam for a month and must be on my 10th hotel!) Construction next door so if you are planning a lie in, don’t. Swimming pool was nice and so was its location. Lots of potential but really does need modernisation to avoid letting down guests (come on. How many complaints about the safe are you going to need before buying new one? They not even expensive). I moved to another hotel after day one and was quite happy with that one.

Dear P., Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to tell us about your experience at the Sofitel Saigon Plaza. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Acting Quality Control Manager

Most Pleasant Hotel

Customer review rating 4.5/5

Maximillian Business - Confirmed reviews ALL

This Hotel ensured that Guests were accorded with a warm and professional approach from all Staff, and highly appreciated.

Dear Maximillian, Bonjour and greetings from Saigon. We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Huyen Dang Acting Quality Control Manager

Friendly Staff and well location

Customer review rating 5.0/5

Killy N. Friends - Confirmed reviews ALL

Stay with friends as a staycation holiday. Thanks Sofitel team for hosting us well as usual. Received a warm welcome from the FO team with a welcome drink and a nice upgrade for my family (Thank Eban, Kim Anh, Ngoc) for arranging Room and welcoming our family and friend. HK Team (Y Dieu, Thuong, Thanh, Khanh, Hung) were very efficient and hard working. The Le 17 Bistro is my favorite restaurant because of its services and food. Thanks, Mr Tân, Nhi, Thao, Quang, Huynh. The Breakfast is good and the team is working hard to serve a lot of customers with a nice attitude (Thanks Phat , Trang, Linh, Quyên). Friendly staff and well located. I would recommend Sofitel to all members to stay here for business or staycation purposes.

Dear Killy N., Bonjour! Xin chào! We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Huyen Dang Acting Quality Control Manager

Relatively good location, affordable

Customer review rating 3.5/5

Keith Friends - Confirmed reviews ALL

Relatively good location, very affordable.

Dear Keith, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Good location, room and price

TripAdvisor rating 5.0/5

TyLiew89 Business - TripAdvisor review

Had a good stay at Sofitel after 2 years of absent from HCM due to the pandemic. Room is well kept and nicely decorated, breakfast was also good so no complains. Only issue was the front desk where I gave a specific instruction for the billing and it was ignored even during check out.

Dear TyLiew89, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for your review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Huyen Dang Acting Quality Control Manager

Great stay

Customer review rating 5.0/5

Andreas J. Business - Confirmed reviews ALL

Very good. Great service and nice room. Special thanks to Ms Chloe at the Front Desk for her friendly and welcoming assistance.

Dear Andreas J., Bonjour! Xin chào! We very much appreciate your comments regarding your stay at the Sofitel Saigon Plaza. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Huyen Dang Acting Quality Control Manager

Upset

Customer review rating 3.0/5

Rebecca Business - Confirmed reviews ALL

Booked - room with Kingsize. On arrival told not available and given twin. Then later upon checking 4 other colleagues that checked in during the same time all had Kingbeds. Had to complain to 2 different staff at counter before allocated a Room with King bed. Question: why suddenly available and only after I complained twice? The next morning - no hot water in my shower. Upon return late that night after work , my used towels were in the bath with my wet floor mat - not removed after making up my room in the morning. Had to call for fresh towels. Then advised the staff re the hot water issue that morning. Hot water was ok when I showered that night. Next evening after I returned from work - I saw a letter left on my desk. Was good to say they tested and water all good BUT then saying I need to turn the tap directions for hot water! This was insulting ! I stayed in the same hotel for a week the week before (chk in 10th Apr) and was given a nice room 1612. This round room 702. Then later 720 after complaining. So that’s why I’m upset !

Dear Rebecca, Bonjour and greetings from Sofitel Saigon Plaza. Thank you for taking the time to tell us about your experience at the Sofitel Saigon Plaza. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Sofitel Saigon Plaza, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Huyen Dang Acting Quality Control Manager

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