Mercure Sydney

Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 418 reviews

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Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 flexible meeting rooms

  • Dine in, Platform 818 and Eve's Bar

  • Indoor pool, sauna and gym

  • 517 rooms and suites fully renovated in 2020

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

  • RAILWAY SQUARE:  RIGHT-DOORSTEP

  • GEORGE ST.:  ESTATE TRAINS CENTRAL STATION

  • CENTRAL STATION:  RANDWICK LIGHT R CENTRAL CHALMERS STREET

  • By plane

    AIRPORT SYDNEY INTERNATIONAL At 7km / 4 miles - Shuttle paying

  • By boat

    CIRCULAR QUAY At 2km / 1 miles

  • By car

    BRADFIELD HIGHWAY At 5km / 3 miles

  • By car

    WESTERN DISTRIBUTOR At 2km / 1 miles

  • By train

    CENTRAL At 0km / 0 miles

  • By train

    CENTRALSTATION At 0km / 0 miles

  • By train

    TOWN HALL At 1km / 0 miles

GPS:-33.883942, 151.20282

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Platform 818

Dining service is available at Eve's Bar and/or Room Service.

Our accommodation(s)

Featuring 517 beautifully appointed guest rooms and with a wide variety of room configurations including family rooms and suites, Mercure Sydney has something for every traveller. Each room is spacious and modern, providing the ideal setting for rest and relaxation. Guests staying at this impressive Sydney hotel can enjoy a range of in-room facilities, including Smart TV with streaming capabilities, WiFi and cable internet, work desk, air conditioning, bedside USB and updated ensuite with rain shower.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  418 reviews

TripAdvisor Rating  4.0/5  5,699 reviews

Wonderful hotel with friendly and helpful staff

Customer review rating 4.5/5

Martin Business - Confirmed reviews ALL

Arrived around midday and check-in experience was straight forward and friendly. Room was clean, bright and comfortable. Perhaps one of the best rooms I have stayed in at Mercure Sydney. The large glass desk provided plenty of space to work from and the windows allowed plenty of light. Had a small hiccup with housekeeping - The hotel has changed to a 3-day housekeeping interval, but still offers daily housekeeping upon request. I requested daily housekeeping at check-in but upon returning back to my room the following day (Day 2) I noticed but my room was not serviced. On Day 3 the room attendant did service my room, but forgot to supply the hand towels and bath mat. On my day of checkout, the room attendant offered to service my room but I declined as it was my due to checkout. Buffet Breakfast in Platform 818 each day was wonderful. Riley and Michelle's amazing friendly personality provides the perfect start to the morning each day. Dinner at Eve's Bar during the evenings was ok but the staff seemed a little distant with minimal interaction. The food was OK - but I was not a fan of the mash potatoes (very powdery and lacked butter) used in my Pork Belly dish. I ordered the cheeseburger the following day and it was delicious, but had the classic problem of the patty being too small while the bun was way oversized. My favourite facility at Mercure Sydney is still the indoor-heated pool, which is a hidden gem right in the heart of the CBD. Overall I had a good experience and will be happy to return.

Dear Martin, We very much appreciate your comments regarding your stay at the Mercure Sydney. I will follow up why there was a mix up with your request for daily housekeeping service. But I will also ensure the 4 team members you have identified receive the credit they deserve for having such a positive impact on your stay. Thank you again for sharing your experience, and we look forward to welcoming you back for your next stay. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Clean and convenient

Customer review rating 4.0/5

R.c Business - Confirmed reviews ALL

Staff were friendly and helpful. Room was clean and spacious. Breakfast was fantastic!

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback, especially when it identifies our friendly and helpful team, our levels of cleanliness and the buffet breakfast on offer in Platform 818. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Stay was OK

Customer review rating 3.0/5

Duncan Business - Confirmed reviews ALL

The carpet in the room was old, faded and worn where it met the wall. The phone in the room did not work. Room service took a very long time (1 hour wait) for drinks to be sent to the room. Was not impressed that you still charge for movies ($15) and did not have Netflix, STAN or BINGE. I may stay again, but only because of convenient location to Central Station. Not very impressive. I have stayed a Central Sydney Studio Hotel before and been much more impressed. Think I may go there next time.

Dear Duncan, Thank you for taking the time to tell us about your experience at the Mercure Sydney. I am sorry that your experience did not meet your expectations; please allow me to apologies for this. At Mercure Sydney, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem you faced with the delay in room service, with the aim to prevent future occurrence. We appreciate you sharing your concerns and it is our hope that you will give us the opportunity welcome you again one day. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Excellent check in, upgraded room, Accor plus privileges, great location, attentive staff. Only issue was the air-conditioning didn't work. Engineering couldn't fix it either. Was offered another room but decided to stay put.

Dear Daniel, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback and I was pleased to know you received so many of your Accor Plus privilege's. I hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

Very handy location.

Customer review rating 4.5/5

Terry K. Friends - Confirmed reviews ALL

I found allk these different tea varities in my room that I don't drink and one english breakfast tea bag.There could have been more English Breakfast tea bags instead of all the other fancy ones,not every one drinks them.

Dear Terry, We very much appreciate your comments regarding your stay at the Mercure Sydney. It is always a pleasure to receive positive feedback regarding our location and I will review the current tea bag offering in our rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Amanda Lloyd Guest Experience and Administrative Executive Mercure Sydney

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