Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 8,277 reviews

Best price
guarantee
Mercure Sydney - Image 1
Mercure Sydney - Image 2
Mercure Sydney - Image 3
Mercure Sydney - Image 4
818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,277 reviews

TripAdvisor Rating  4.0/5  5,828 reviews

Well located but noisy

Customer review rating 3.5/5

Dini R. Business - Confirmed reviews ALL

I had a clean, functional room and have stayed here several times. It is well located to food and Central Station. The buffet breakfast was delicious and had numerous options. However, I found the hotel quite noisy and the lifts were very slow. I did get charged $123 for drinks at the bar which I did not attend. The hotel was good in refunding it but perhaps the bar staff should check they have the correct person before charging it back to the room.

Dear Dini Thank you for taking the time to share your experience and feedback. We hope to see you again one day. Kind regards, Ben Murphy General Manager Mercure Sydney

5 night stay at Mercure Sydney.

Customer review rating 5.0/5

Geoff. Couples - Confirmed reviews ALL

We had a lovely 5 night stay at the Mercure Sydney. Love staying here as its location is fantastic being close to Central station & light rail. We were fortunate to get an upgrade to the 13th floor which was really appreciated. Took advantage of the indoor pool. Buffet breakfast has always got a good selection & dinner in platform 818 is always very good. Staff here are always very friendly. We just had one issue & that was with the tv. Were were unable to watch free to air channels for the 5 nights as after watching something for 15 minutes it would suddenly go of & a google screen would appear & say a change to your account requires that you sign in again. We had to turn the tv off & start it again only for the same thing to happen again. This was very frustrating so we ended up not watching the tv. We reported this problem twice & actually was at reception the 2nd time when reception rang maintenance & told them of our problem. It still didn’t get fixed for the 5 nights we were there. We still enjoyed our stay here & issues happen with hotels. We will definitely return.

Dear Geoff Thank you for taking the time to share your experience. We are pleased to earn that you enjoyed your overall but apologise for the issue with your TV which we will ensure our Maintenance Team have rectified. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Well located next to central station

Customer review rating 4.0/5

Helen S. Families - Confirmed reviews ALL

Easy check in, on arrival in entered the entrance with stairs so the staff came to help us with our luggage to the check in desk. Staff was friendly at the reception and at the buffet breakfast

Dear Helen Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our location and the service our Team provided. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Basic

Customer review rating 3.5/5

Karen P. Friends - Confirmed reviews ALL

The room and facilities were a little tired. Pool was barely warm with a steep three flight climb to get to it. Sauna had no ladel in the empty water bucket. I asked for one but 40min later no response...could be burnt/ splashed easily. Cafe is just a basic bar. Kettle didn't turn off automatically. No toilet brush. Convenient spot. Pleasant staff.

Dear Karen Thank you for taking the time to share your experience and feedback. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Enjoyable stay close to Central Station

Customer review rating 4.5/5

Greg T. Solo - Confirmed reviews ALL

So easy arriving by train from Canberra then only 5 min walk to the hotel. Pleasant and warming welcome from reception, was delighted with my premium city view room on a high floor with wide circular windows. Buffet breakfast was bountiful and delicious. Will certainly like to return!

Dear Greg Thank you for taking the time to share your experience. We are glad that you enjoyed your stay, our convenient location and the buffet breakfast in Platform 818. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

In partnership with TripAdvisor

Other web-users rate our hotel

  • 4,331 reviews 9.6/10 Location
  • 5,591 reviews 6.8/10 Room
  • 4,742 reviews 8.1/10 Service
  • 93 reviews 6.9/10 WiFi
  • 2,466 reviews 5.9/10 Cleanliness
  • 2,285 reviews 5/10 Comfort
  • 1,602 reviews 8.3/10 Breakfast

Powered by Trustyou

Our other establishments nearby

All our hotels in Sydney

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.