Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 5,738 reviews

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818-820 George Street, New South Wales, 2000 SYDNEY, Australia

Description

ALLSAFE approved hotel

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Telephone
Fax +61 2 9217 6888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Dining service is available at Eve's Bar and/or Room Service.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  5,738 reviews

TripAdvisor Rating  4.0/5  5,793 reviews

Great Stay

Customer review rating 4.5/5

S T. Families - Confirmed reviews ALL

Great customer service and support from the team. The rooms were great and serviced well also. Just a great place to stay a reasonable price also . My only negative would be the swimming pool the chlorine was very strong though the area very clean and the gym a bit dated . But overall I would highly recommend.

Dear S Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the service our Team provided. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Okay

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Well my exprience at Mercure Sydney wasn't good. I saw a big cockoach in the bathroom. I told reception about it when checkig out. I was given a voucher for a free drink which I provided to a staff member at Platform 818 restaurent. However, I was still charged for the drink. The next day, I went back and enquired about the issue. Later, I was given an option of a refund which I chose, and they took a photo of my credit card for the refund. But I still haven't received the refund...

Dear Tommy Thank you for taking the time to tell us about your stay at Mercure Sydney. I appreciate you sharing your feedback and I am sorry that your experience did not meet your expectations; please allow me to apologise for this. I have double checked your account and can confirm the refund for the drinks has been processed. Kind regards, Ben Murphy General Manager Mercure Sydney

Decent location bust just average overall

Customer review rating 3.5/5

Keith Business - Confirmed reviews ALL

Easy check in/out, room was decent size and clean, but carpet was lifting badly on one side. Self-access information could have been better (how do you access the guest laundry, e.g.?), maybe a couple of hot chocolate / milo sachets would have been nice, and TV was a non-starter with poor reception.

Dear Keith Thank you for taking the time to share your experience and provide feedback which I will review with our Maintenance Team. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

good stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

fun stay. good amenties and customer service which made the experience seamless

Dear Guest Thank you for taking the time to share your experience. We are glad that you enjoyed your stay and the service our Team provided. We hope to see you again very soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Not worth the money

Customer review rating 1.0/5

Simone Families - Confirmed reviews ALL

Very disappointing. Room was quite small and bathroom dirty, had not been dusted, hair on the walls and in shower. Could hear toilets flushing above us and people in the room next to us. Around 11.30pm the room had an overwhelming sound of running water coming through the vent in the roof. It was so loud we could not sleep. Showed staff a video the next morning they were shocked and very apologetic and gave us free parking for the discomfort. Location was good close to central station. Staff were friendly and helpful at all times. Overall just not worth the money.

Dear Simon Thank you for taking the time to tell us about your stay at Mercure Sydney. I appreciate you sharing your feedback and I am sorry that your experience did not meet your expectations; please allow me to apologise for this. Kind regards, Ben Murphy General Manager Mercure Sydney

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Other web-users rate our hotel

  • 2,847 reviews 9.6/10 Location
  • 3,931 reviews 6.8/10 Room
  • 3,503 reviews 7.8/10 Service
  • 59 reviews 6.6/10 WiFi
  • 1,748 reviews 5.9/10 Cleanliness
  • 1,571 reviews 5/10 Comfort
  • 1,172 reviews 8.3/10 Breakfast
  • 912 reviews 4.4/10 Amenities

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.