Mercure Sydney 4 stars

Customer review rating (ALL Rating) 4.3/5 8,014 reviews

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Description

Hotel extras

  • Walk to Central Station, Darling Harbour, Chinatown, ICC

  • 9 light filled event rooms.

  • Dine at Platform 818, Terrace on Two & Eve's Bar

  • Indoor pool, sauna and gym

  • 517 modern & stylish rooms and suites.

Our accommodation(s)

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Hotel location

Mercure Sydney

818-820 George Street, New South Wales
2000 SYDNEY
Australia

GPS:-33.883942, 151.20282

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Platform 818

Our award-winning restaurant and has a relaxed, rustic, yet chic environment. It's ideal for people looking for great times and new adventures. Experience a modern take on classic Australian dishes made with local ingredients & innovative dishes.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  8,014 reviews

TripAdvisor Rating  4.0/5  5,823 reviews

Good for 1 night

Customer review rating 3.5/5

Tee Families - Confirmed reviews ALL

The room could use a clean as it was dusty. It seems like no one has stayed in that room for a while. Breakfast could use extra staff to replenish empty milk for the coffee, empty bain maries. Overall it was ok for 1 night would probably stay else where is longer.

Dear Tee Thank you for taking the time to share your experience and feedback. We hope to see you again soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Well located

Customer review rating 4.5/5

Deanne B. Families - Confirmed reviews ALL

It was a nice room to come n relax and the shower loved it 👌

Dear Deanne Thank you for taking the time to share your relaxing experience. We hope to see you again soon. Kind regards, Ben Murphy General Manager Mercure Sydney

Noisy neighbours/ Childs bunny taken with laundry.

Customer review rating 2.0/5

Donna M. Families - Confirmed reviews ALL

I must admit i have stayed here a few times . but this time stayed in a double room. Could here one lot of neighbours talking loudly , and one night the otherside a yelling match. Not very sound proof rooms. My granddaughters bunny was taken with the laundry , took 2 days to get it back and had 2 nights with a crying child. So dont leave special kids items in the bed. She wasnt the only one, there was another bunny and a koala returned. So happy we got it back.

Left item not located

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

I 100% left an iphone USB charge cord in the room, next to the bedside table. I called the receiption on 12th July (as i checked out on 11th July) for locating the cord and possibly post it to me in Melbourne. The receiption said she will check and get back to me. The lady did not get back to me and i called on 15th July again to confirm. The receiption says there is no record of the item from the housekeeping team and asked me if there is anything else they can help with. Very disappointing and very unprofessional!

Average

Customer review rating 1.5/5

Priscilla Families - Confirmed reviews ALL

The hotel was too packed over school holidays. The breakfast was very average and too many people in the one area, 30 min wait for breakfast. Lifts were often so packed you had to wait 10 mins for a lift. Rooms are way too small, very bland also not art on the walls

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Other web-users rate our hotel

  • 4,092 reviews 9.6/10 Location
  • 5,408 reviews 6.8/10 Room
  • 4,631 reviews 8/10 Service
  • 87 reviews 6/10 WiFi
  • 2,418 reviews 5.7/10 Cleanliness
  • 2,211 reviews 5.2/10 Comfort
  • 1,556 reviews 8.1/10 Breakfast
  • 1,203 reviews 4.6/10 Amenities

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