客户意见评级 4.6/5 5,838 评论
健康养生区：Sothys 水疗中心和室外温水泳池在 4 月至 10 月期间开放
酒店参加 Planet 21 计划，积极推动酒店业可持续发展。
从 15h00 办理登记入住手续
从 11h00 办理退房手续
装修的灵感来自时装商店，让空间充满现代感：优雅的深色木质，线条简洁，面料色调微妙。环境独特，可以欣赏到高尔夫球场或大海的景色。 设计体现了对可可·香奈儿 (Coco Chanel) 的山茶花和镜子的敬意，其独特的精神仍是酒店客房和套房的灵感源泉。
标准房，配备 1 张大床，位于地面层，面向城市
经典房，配备 1 张大床，面向城市
高级房，配备 1 张大床，可欣赏海景
高级房，配备 1 张大床，带位于一楼的私人露台，可欣赏部分海景
昂格莱普通套房，位于 3 楼
尊享海景套房，位于 3 楼
来自 100% 认证入住过我们酒店客人的评论发现更多
Hong 朋友住宿 - 03/09/2020 所有已确认评论
床品舒适，房间打扫及时，喜欢房间内的香水味道 Room Service的晚餐比在餐厅直接吃的略差
Excellent hotel in Biarritz
JLCC_12 26/06/2020 经 TripAdvisor 认证的评论
Two nights at the Hotel Regina in Biarritz: extremely pleasant, particulartly the rooms facing the ocean with a wonderfull view; personnel and services of high standard. a minor point: breakfast could be improved ( no scrambled eggs, !)
Mediocre Service and Terrible Customer Service
Explore36317815938 Couples - 07/07/2019 经 TripAdvisor 认证的评论
After travelling for a week through the delightful Spanish Basque country for our honeymoon, we arrived to Biarritz and checked into the Le Regina -- they told us in the front that they have given us an upgrade -- as soon as we entered the room we realized that the upgrade was to put us in a handicapped room with a view of the parking lot (instead of the city view we had booked). We then went out to explore the city and when we got back later that evening the room stank of cigarette smoke (we later realized this is a common complaint of guests in that room) and they made us feel like they were doing us a favor by switching our rooms (after an hour of investigations) and then letting us know that if we wanted, we could upgrade for a water view for an extra sum of money. This really made us feel quite insulted at this point -- all we wanted was a nice place to sleep without the stench of cigarette smoke in the air. All in all the customer service was terrible and I found the front desk to be extremely unhelpful in the ordeal. I'd suggest staying elsewhere -- the hotel is at most a 4 star in terms of accommodations and a 1 star in terms of customer experience. A true disappointment. NB kudos to the manager however, who was quite understanding and friendly, but alas only available the next morning.
Perfect for all families !
Freedom07751958533 Family - 13/02/2019 经 TripAdvisor 认证的评论
We stayed there for 1 night and had a really great time. Restaurant is perfect, we loved the food! Great location. Just walk for 10 mins to the `grand plage`. We also enjoyed the music performance at the bar. Highly recommend to everyone. Especially to the families.
Not a five-stars hotel
Eg0trip Family - 29/10/2018 经 TripAdvisor 认证的评论
The overall experience and mainly the quality of service was not what can be expected from a 5* hotel.The staff is young and unexperienced, sometimes not even polite. Rooms are small and marketing is somehow misleading.Classic Rooms "facing the city" (according to the website) are actually looking down on the omnipresent parking lots.Superior Rooms with "Ocean views" are facing the road with its flow of coaches bringing tourists to the nearby light house.The pool is surrounded by parking lots and a road. The spa is underground with no natural light nor view and is limited to 1 hammam and not rest area.Last but not least, the hotel management contemns the ACCOR loyalty program, treating members in a very rude manner.
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