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Отель и спа Le Régina Биарриц — MGallery 5 звезды

Примечание: отзывы клиентов 4.6/5 Отзывов: 5 837

сертифицированный отель ALLSAFE

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Номер 1

Гарантия лучшей цены

Как это работает?
+ 15 Услуги

Особенности отеля

  • Haute couture and Art Dec

  • Where the golf greens meet the sea

  • Велнес-зоны: спа-салон Spa by Sothys и открытый бассейн с подогревом (с апреля по октябрь)

  • Бистро с видом на маяк Биаррица, где подают вкуснейшие блюда местной кухни

Этот отель участвует в программе «Планета 21» и работает в рамках концепции Positive Hospitality.

Услуги в отеле и поблизости

Заезд с 15h00

Выезд до 11h00

Платные услуги

Информация об услугах и полезная информация
  • Онлайн-регистрация заезда
  • WIFI/Интернет
  • Индивидуальная открытая автостоянка
  • Специальные возможности для гостей с ограниченными возможностями передвижения
  • Разрешено проживание с домашними животными Платные услуги
  • Няня по требованию Платные услуги
  • Отель с номерами только для некурящих
  • С кондиционером
  • Языки, на которых говорит персонал отеля
  • Круглосуточная стойка регистрации
  • Химчистка / глажка (рядом с)
  • Носильщик
Развлечения и отдых
  • Бассейн с подогревом на улице
  • Центр талассотерапии Платные услуги
  • Фитнес-центр
  • Оздоровительные процедуры
  • Няня по требованию Платные услуги
  • Гольф
  • Пляж и водные виды спорта
  • Корт для игры в сквош (рядом с)
Питание
  • Завтрак Платные услуги
  • Ресторан (-ы): 1
  • Бар (-ы): 1
  • Обслуживание в номере
Бизнес-услуги
  • Конференц-зал (-ы): 2

Расположение отеля

Отель и спа Le Régina Биарриц — MGallery

52 avenue de l' impératrice
64200 биарриц
франция

Телефон: +33559413300

Факс: (+33)559413399

Заезд с 15h00

Выезд до 11h00

  • На самолете

    BIARRITZ ANGLET BAYONNE На расстоянии 4 км / 2,5 миль

  • На самолете

    PAU UZEIN На расстоянии 90 км / 56,25 миль

  • На автомобиле

    BAYONNE NORD N°6 На расстоянии 16 км / 10 миль

  • На автомобиле

    BAYONNE SUD N°5 На расстоянии 8 км / 5 миль

  • На автомобиле

    BIARRITZ LA NEGRESSE N°4 На расстоянии 5 км / 3,11 миль

  • На поезде

    BAYONNE На расстоянии 8 км / 5 миль

  • На поезде

    BIARRITZ На расстоянии 4 км / 2,49 миль

GPS:43.490814, -1.551937

Наши номера

Интерьер выполнен в стиле модных домов и овеян современным флером благодаря элегантному темному дереву, чистым линиям и тканям утонченных оттенков. Отдыхайте в неповторимой обстановке с видом на поле для гольфа или океан. В интерьере номеров и люксов использованы камелии и зеркала, напоминающие об уникальном таланте Коко Шанель.

Наши бары и рестораны

IQORI

Недоговорная фотография

CAFE N

Обязательно посетите уютный внутренний дворик кафе Café N. Погрузитесь в стильную атмосферу, вдохновленную 1930-ми годами, за чашечкой чая или коктейлем.

Недоговорная фотография

Ваши конференции и мероприятия

Наши конференц-залы

  • Количество конференц-залов: 2

  • Максимальный размер: 60 м²

  • Максимальная вместимость: 60 человек

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Отзывы наших гостей о
Отель и спа Le Régina Биарриц — MGallery

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL 4.6/5

Отзывов: 5 837

tripadvisor

Рейтинг TripAdvisor 4.5/5

Отзывов: 1 157

2021 Сертификат качества TripAdvisor
Сертификат качества 2021

Excellent hotel in Biarritz

Примечание: Tripadvisor 5.0/5

JLCC_12 26/06/2020 Реальные отзывы TripAdvisor

Two nights at the Hotel Regina in Biarritz: extremely pleasant, particulartly the rooms facing the ocean with a wonderfull view; personnel and services of high standard. a minor point: breakfast could be improved ( no scrambled eggs, !)

Примечание: отзывы клиентов 5.0/5

О. Семьи - 09/08/2019 Проверенные отзывы - ALL

Было очень комфортно находиться в вашем замке. Спасибо персоналу за заботу о моих волосах)) так как у меня длинные волосы и я просила больше бутылей для мытья головы, с удовольствием... но не с первого раза мне их доставляли в номер. Спасибо. Считаю руководству отеля необходимо уделить особое внимание завтраку! А именно работе персонала, так как столы на завтраке не убирались.. скапливались горы посуды на столе, и всем было всё равно на это. Это неприемлемо для отеля с 5*. И вообще персонал там просто было не поймать. Я ходила на завтрак к 10:00

Отличный отель

Примечание: отзывы клиентов 4.5/5

Е. Семьи - 26/07/2019 Проверенные отзывы - ALL

В этот раз у нас был отличный номер с роскошным окном с видом на океан. Очень приятный персонал, все вопросы решались быстро, все очень понравилось. Единственное, что хотелось бы улучшить, это завтрак, а именно добавить побольше видов сыров и овощей (помидоры, огурцы).

Mediocre Service and Terrible Customer Service

Примечание: Tripadvisor 3.0/5

Explore36317815938 Couples - 07/07/2019 Реальные отзывы TripAdvisor

After travelling for a week through the delightful Spanish Basque country for our honeymoon, we arrived to Biarritz and checked into the Le Regina -- they told us in the front that they have given us an upgrade -- as soon as we entered the room we realized that the upgrade was to put us in a handicapped room with a view of the parking lot (instead of the city view we had booked). We then went out to explore the city and when we got back later that evening the room stank of cigarette smoke (we later realized this is a common complaint of guests in that room) and they made us feel like they were doing us a favor by switching our rooms (after an hour of investigations) and then letting us know that if we wanted, we could upgrade for a water view for an extra sum of money. This really made us feel quite insulted at this point -- all we wanted was a nice place to sleep without the stench of cigarette smoke in the air. All in all the customer service was terrible and I found the front desk to be extremely unhelpful in the ordeal. I'd suggest staying elsewhere -- the hotel is at most a 4 star in terms of accommodations and a 1 star in terms of customer experience. A true disappointment. NB kudos to the manager however, who was quite understanding and friendly, but alas only available the next morning.

Dear Explore36317815938, Thank you for taking the time to tell us about your experience at the Le Régina Biarritz Hôtel & Spa. I am sorry that your experience did not meet your expectations; our only wish was to please you upgrading your room to a room on a higher floor with a nice and larger bathroom. As well, I regret the fact that the view did not meet the idea you had of it when you made your reservation. Good note of your remark has been taken and we will change our room description to have a more precise one. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Великолепный отель в Биарриц

Примечание: отзывы клиентов 5.0/5

В. Семьи - 11/05/2019 Проверенные отзывы - ALL

Красивый, исторический отель! шикарные виды, уютные номера, приветливый и профессиональный персонал. В отеле работает русскоговорящий консьерж Сергей, поможет решить вам любой вопрос.

Уважаемый F., Мы Вам очень благодарны за оставленные комментарии. Нам всегда очень приятно получать позитивные отзывы. Я обязательно дам знать Ваше мнение всем сотрудникам. Я уверен, что такие отзывы послужат хорошей мотивацией для всего персонала, т.к. мы постоянно работаем над улучшением качества обслуживания. Спасибо еще раз за Ваш отзыв и мы надеемся что Ваш следующий визит будет столь же приятным, как и этот. Искренне Ваш, S.Digeon, Directrice.

Perfect for all families !

Примечание: Tripadvisor 5.0/5

Freedom07751958533 Family - 13/02/2019 Реальные отзывы TripAdvisor

We stayed there for 1 night and had a really great time. Restaurant is perfect, we loved the food! Great location. Just walk for 10 mins to the `grand plage`. We also enjoyed the music performance at the bar. Highly recommend to everyone. Especially to the families.

Dear Freedom07751958533, Thank you very much for your feedback, we are very glad you had a nice stay with us and enjoyed our restaurant, location and events. We look forward to welcoming you back on your next visit to Biarritz, Kind regards,

Not a five-stars hotel

Примечание: Tripadvisor 2.0/5

Eg0trip Family - 29/10/2018 Реальные отзывы TripAdvisor

The overall experience and mainly the quality of service was not what can be expected from a 5* hotel.The staff is young and unexperienced, sometimes not even polite. Rooms are small and marketing is somehow misleading.Classic Rooms "facing the city" (according to the website) are actually looking down on the omnipresent parking lots.Superior Rooms with "Ocean views" are facing the road with its flow of coaches bringing tourists to the nearby light house.The pool is surrounded by parking lots and a road. The spa is underground with no natural light nor view and is limited to 1 hammam and not rest area.Last but not least, the hotel management contemns the ACCOR loyalty program, treating members in a very rude manner.

Dear Eg0trip, Thank you for sharing your opinion following to your stay in Le Régina Biarritz Hôtel & Spa. We would have preferred your experience to be more enjoyable, your feedback and impressions are very important to us as they help us constantly improve our service. For this reason, I wished we met during your stay. Unfortunately we did not have the opportunity and no measure could be taken on site to improve the quality of services mentioned. Please be assured that our teams do not make unfounded decisions. They are eager to offer you the best quality of service and it is also a real pleasure for us to give our members the Accor benefits, if we have the possibility and according to availability. Best regards, S. Digeon, General Manager

Lovely boutique hotel

Примечание: Tripadvisor 5.0/5

SERGE K Family - 13/09/2018 Реальные отзывы TripAdvisor

The hotel is located in a very beautiful antique small palace, in classical style, beautifully decorated small but cozy rooms with comfortable beds, good breakfast.Pleasant staff and management of the hotel, special thanks to General Manager Madame Stéphanie DIGEON for attention, upgrade and kind assistance!

Dear Serge K, Thank you for your lovely review on TripAdvisor following your stay in Le Régina Biarritz Hôtel & Spa! We are very happy you enjoyed your stay with us and we look forward to the pleasure of welcoming you back soon. Kindest regards,
Примечание: отзывы клиентов 4.0/5

Е. Семьи - 27/07/2018 Проверенные отзывы - ALL

Отель очень понравился, прекрасные завтраки, хорошая косметика, удобные номера. Единственное, что не понравилось, это отказ поменять номер на более высокий этаж. Отказ мы получали каждый день, персонал на ресепшн каждый день говорил, что номеров на более высоком этаже нет. И так в течение 5 дней. Это кажется неправдоподобным, что в течение 5 дней ни один номер на более высоком этаже не освободился. И это испортило впечатление от персонала. Хотя в остальном весь персонал работал прекрасно.

Nice vacation in Biarritz

Примечание: Tripadvisor 4.0/5

fredandana Family - 10/07/2018 Реальные отзывы TripAdvisor

Nice hotel with easy access to the beaches and to downtown. Comfortable and clean room with sea-view. Breakfast is is fine and serves local products. Personal is very helpful and nice. Swimming pool could be larger but the beaches are not far away. I would recommend this hotel for relaxing holidays in Biarritz.

Dear fredandana, It was a pleasure for us to welcome you. We are delighted you liked Le Régina Biarritz Hôtel & Spa and we thank you for your kind recommendation. We look forward to seeing you again on your next trip to Biarritz! Best regards,

Wonderful hotel in Biarritz

Примечание: отзывы клиентов 5.0/5

Л. Пары - 29/06/2018 Проверенные отзывы - ALL

Просторные, комфортные номера. Прекрасная постель. Хорошие ванные принадлежности sothys.. красивая lounge зона.. доброжелательный персонал. Если брать номер с видом на море, окна не возможно открыть из за шума машин.

Another great stay

Примечание: Tripadvisor 5.0/5

peterwaring Couples - 18/06/2018 Реальные отзывы TripAdvisor

From reception to restaurant from cleaners to concierge the hotel excels. We have stayed here overnight 3 or 4 times travelling from Malaga to UK and it simply revives you and relaxes you. The rooms are excellent the food always good if a little expensive. We will be back.

Dear Peter W, Thank you very much for your kind words! We are really delighted that you appreciated Le Regina Biarritz! We are glad that you want to come back, and it will be a pleasure to welcome you again for a next stay! Kind regards,

Excellent Hotel

Примечание: Tripadvisor 5.0/5

sleepy350528 Couples - 05/06/2018 Реальные отзывы TripAdvisor

Excellent staff, excellent location, also dogs are very welcome. Outstanding service The hotel is quiet and has parking - a bonus in the City.....the food in the bar and restaurant is excellent a short walk to town

Dear sleepy350528, We are really glad you liked Le Régina Biarritz Hôtel & Spa and your stay in Biarritz. We thank you for your review and we hope to welcome you back soon, With best regards,

Организация проживания и питания для нашей группы была на очень высоком уровне

Примечание: отзывы клиентов 5.0/5

Elena M. Деловые путешественники - 11/03/2018 Проверенные отзывы - ALL

Все было прекрасно, уровень клиент сервиса в отеле на очень высоком уровне. Спасибо!

Overpriced and hard to see the Sofitel “touch”

Примечание: Tripadvisor 3.0/5

gillesd101 Solo travel - 27/12/2017 Реальные отзывы TripAdvisor

i have been using the Accor group hotels all around the world and i must confess that this Biarritz hotel barely falls on the category of a Sofitel category. Staff is great and helpful, rooms are good but not great and the worst is their breakfast....Mercure Paris has a better quality service than this one.

Dear gillesd101, Thank you for sharing your opinion following to your stay. We regret our breakfast service did not meet your expectation and we do hope you will give us the chance to welome you back and better serve you in the near future. Best regards,

We loved Le Regina!

Примечание: Tripadvisor 5.0/5

ccu167 Couples - 02/11/2017 Реальные отзывы TripAdvisor

We had a very nice time here. The room was a bit smaller than expected, but everything else was great. In particular the restaurant was very good. On the first night I had one of the set menu options and it was one of the nicest meals I've ever had. I had the other option on our second night and I didn't enjoy it as much, but that was a matter of personal preference - I thought I should have a change, but the other option suited my tastes better. Watching the sun set over the ocean was a special bonus! The hotel is a little out of the main centre; we didn't mind this, and I imagine it would be preferable in the busy height of the season (we stayed in early October). It might be a bit of a nuisance if you don't like walking, though it's only 10-15 minutes. We passed a couple of the other hotels we'd considered and are very pleased that we chose this one.

Dear ccu167, Many thanks for your kind review. We are delighted you liked the food in our restaurant as well as the hotel location. Our team looks forward to welcoming you back on a next trip to Biarritz, Best regards,

Quality stay at quality hotel

Примечание: Tripadvisor 5.0/5

peterwaring Couples - 16/10/2017 Реальные отзывы TripAdvisor

Excellent overnight stay in Biarritz. This is the second stay for us with pet and it was brilliant again. Beautiful room, warm welcome with concierge particularly helpful. We had dinner and again that was spot on my pigeon was cooked perfectly as was my wife’s fish. The breakfast next day was very good. But it is the staff that make any hotel and this is a real team effort from professionals!

Dear Peter, Our entire team is very thankful for your great review on TripAdvisor! It is a real joy to know that your stay went well at all points! We hope to welcome you back very soon to Le Régina Biarritz Hôtel & Spa, Best regards,

Lovely hotel

Примечание: Tripadvisor 4.0/5

Annette G Couples - 02/10/2017 Реальные отзывы TripAdvisor

Booked a sea view room. Great views over Biarritz and the sea. Lovely shower, Lovely welcome at reception provided local maps and information, and pleasant bar staff , enjoyed the outdoor heated pool. Sun terrace. Car parking facilities.

Dear Annette, We are delighted you had a pleasant stay with us! Thank you for your review on TripAdvisor. We look forward to welcoming you back on your next trip to Biarritz, Kind regards,

excellent

Примечание: Tripadvisor 5.0/5

nutgolf Couples - 24/05/2017 Реальные отзывы TripAdvisor

hotel about 15-20min walk down the hill to the centre, free parking. good location near lighthouse, nice views from lighthouse area. we had room golf view as the ocean rooms face the road in front of the hotel but rooms have aircon. stunning hotel in art deco. rooms good size with modern bathroom with Villeroy & Boch sanitary ware. Very very large shower with large overhead and also hand held shower. We had no bath but we prefer shower especially this kind. large tv , free still water and sparkling and kettle and nespresso machine but we don't like nespresso, sorry George ! no minibar stuff great as we never use it. ! Pool on the small size but nice with nice sunbeds. no grass. Ok for us as we don't spend all day in a pool. For us and what we like this hotel was one of the best and most impressive we stayed in. Did not eat breakfast or dinner but had several drinks in the beautifull lounge with glass roof.

Dear nutgolf, We are very pleased to read you felt good in our place and liked the location and the style. Thank you for sharing your experience on Trip Advisor, our team will be glad to welcome you back on a future trip to Biarritz! Best regards,
Примечание: отзывы клиентов 4.5/5

Анонимно Пары - 17/08/2016 Проверенные отзывы - ALL

Чисто и качественно.

Последние отзывы: 20

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