Sofitel Biarritz le Miramar Thalassa sea & spa

Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,366 reviews

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Description

Hotel extras

  • Sea-water pool heated all year round, with panoramic view

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 BIARRITZ
France

  • BIARRITZ:  14 MIRAMAR

  • By plane

    BIARRITZ PARME At 3km / 1.88 miles

  • By plane

    BORDEAUX AEROPORT At 200km / 125 miles

  • By car

    BAYONNE At 5km / 3.13 miles

  • By car

    BIARRITZ LA NEGRESSE At 4km / 2.5 miles

  • By train

    BAYONNE At 5km / 3.13 miles

  • By train

    BIARRITZ At 3km / 1.88 miles

GPS:43.487878, -1.554608

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Restaurant

Our chef is inspired by local produce to create imaginative, balanced dishes. New menu every month for creative, seasonal dining. Check out the "Equilibre" menu for even more balanced options.

Our accommodation(s)

The 126 calm rooms, with MyBed comfortable bedding, are open on the long ocean beach or the city providing relaxation and an unforgettable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,366 reviews

TripAdvisor Rating  4.0/5  1,881 reviews

Parfait

Customer review rating 4.5/5

H. Families - Confirmed reviews ALL

Impeccable

Chère Madame, Nous vous remercions très sincèrement d’avoir pris le temps de partager votre expérience au Sofitel Biarritz le Miramar. Nous sommes très heureux de savoir que vous avez passé un merveilleux séjour parmi nous. Votre satisfaction est notre priorité, c’est donc un plaisir pour nous de découvrir votre commentaire ! Soyez assurée que je partagerai votre retour avec l’ensemble de nos équipes. Nous espérons vous accueillir de nouveau au sein de notre hôtel lors de vos prochains voyages à Biarritz. Sincèrement, Sarah Poulain Responsable Qualité et Expériences Clients

Just what we needed, minus a few hiccups

Customer review rating 3.5/5

Simone Couples - Confirmed reviews ALL

We were drving from UK to Spain, the choice to stop in Biarritz was quite random. We chose this hotel as a treat, given the long hours on the road. Overall, it was exactly waht we needed: elegant, quiet, fantastic views, heated outdoor pool, etc. Unfortunately there were some disappointing aspects. We were a 'walk-in' and when i asked if there was a room available, I was offered a Superior room. It was only when I pointed out that I had seen a cheaper room on the internet, that I was told there was such a room available. Being a walk-in, it was maybe not too surprising that we had to wait half an hour for the room to be ready. Elsewhere, we have been offered a complementary drink at the bar while we were waiting, especially as it was not made clear to us at the start that there was a delay. The room was lovely, spacious, very comfortable, and we had a much-needed restful night. On settling the bill next morning we were told that the parking for our car was at an additional cost. This was not mentioned at the time of booking the room. I received an apology for the lack of information, but I had to ask for the cost to be waived, rather than this being offered straight up. We then set off for our final, 8-hour leg to the south of Spain, only to find that the road leading out of the hotel was blocked by hundreds of marathon runners streaming by. The marshall told us there was at least a half-hour wait. Our plan had been to set off early and grab a coffee on the go, given our long trip ahead. We decided to go back to the hotel to ask if they had any solution - e.g. a back-door driveway. There was no alternative route out, but what was disappointing was the the reception staff seemed to have no idea that this event was taking place and certainly did not seem to have thought about the possibly serious consequences of being unable to leave (e.g. booked flight/train/etc). There was a less than convincing apology and, again, I would have expected the offer of a complementary coffee and croissant for the inconvenience. I am not one for grabbing or expecting freebies and complementary items, I find it quite uncouth. However, when a luxury hotel falls short of what is expected, I think it is part of the 5-star experience to receive an offer of redress.

Dear Guest, Thank you for sharing your experience following your stay at the Sofitel Biarritz Le Miramar. Please accept our sincerest apologies regarding the incidents encountered during your stay. The situations you described don't correspond to the quality of service we strive to offer to all our guests. Rest assured that I have shared your comments with our managers who will undertake the appropriate measures. Our hotel is willing to offer you the best experience, thus, your opinion is precious in order to keep improving our service quality. We hope we will have the opportunity to let you experience our professionalism and service quality equal to our reputation. Best Regards, Sarah POULAIN Quality Manager

Well located, good stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Courteous staff, good location

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Biarritz Le Miramar Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah POULAIN Quality Manager

good stay

Customer review rating 4.0/5

Vic Couples - Confirmed reviews ALL

Quite improved since September 21. The restaurant was quite improved, just think to enlargen a little bit the choice and offer a seafood plate. Service was very nice as well on breakfast as dinner. Quality of food was very nice. Idem for room service . Excellent taxi service for airport arrival and departure. Inside swimming pool very nice. Might be check some ladders a little bit shaky, and the possibility to have a small cabin for changing clothes. A pedicure/manicure service in Spa would be welcome. Information on the free bus in Biarritz, and how it operates , would be welcome, as well as other busses and train station. And tags to identify personnel for good service.

Dear Guest, Thank you for the time you took to answer our satisfaction survey at Sofitel Biarritz Le Miramar. It is our pleasure to read such a nice review. I'll make sure to share it with all the staff members, who take their roles very seriously and try, every day, to provide that quality customer service that our guests expect. We also really appreciate your severals suggestions, and I am happy to inform you taht we are already working on it. It would be a pleasure for us to welome you back at the occasion of a next visit in the Basque Coast. Best Regards, Sarah POULAIN Quality Manager

Well located hotel, but tired looking

Customer review rating 3.5/5

Hilary S. Solo - Confirmed reviews ALL

Great location and pool, but the whole place needs a refurbishment. Peeling exterior paintwork, dated decor in rooms.

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