Sofitel Biarritz le Miramar Thalassa sea & spa

Sofitel Biarritz le Miramar Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 2,353 reviews

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Hotel extras

  • Sea-water pool heated all year round, with panoramic view

  • State-of-the-art spa and thalasso

  • Direct access to Miramar beach, right in the heart of the seaside resort

  • Each room has its own terrace

  • Labeled ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Sofitel Biarritz le Miramar Thalassa sea & spa

13 rue Louison Bobet
64200 BIARRITZ
France

Telephone +33 5 59 41 30 00

Fax +33 5 59 24 77 20

  • BIARRITZ:  14 MIRAMAR

  • By plane

    BIARRITZ PARME At 3km / 1.88 miles

  • By plane

    BORDEAUX AEROPORT At 200km / 125 miles

  • By car

    BAYONNE At 5km / 3.13 miles

  • By car

    BIARRITZ LA NEGRESSE At 4km / 2.5 miles

  • By train

    BAYONNE At 5km / 3.13 miles

  • By train

    BIARRITZ At 3km / 1.88 miles

GPS:43.487878, -1.554608

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Le Restaurant

Our chef is inspired by local produce to create imaginative, balanced dishes. New menu every month for creative, seasonal dining. Check out the "Equilibre" menu for even more balanced options.

Our accommodation(s)

The 126 calm rooms, with MyBed comfortable bedding, are open on the long ocean beach or the city providing relaxation and an unforgettable stay.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,353 reviews

TripAdvisor Rating  4.0/5  1,897 reviews

Lovely location, good stay but the building needs update ASAP

Customer review rating 4.0/5

Am Families - Confirmed reviews ALL

My family and I had a beautiful time. The staff in general were good - but not always very friendly. However, the rooms really are not good value for money, and don’t reflect the standards and quality expected from Sofitel, especially that it is classified by AllAccor itself as one of its luxury brand. Furniture was old and in some places broken. The walls dirty. Bathrooms and corridors are smelly and flooring miserable. Showers of swimming pool are rusty. The facade is for abandoned property. In comparison, on the way to Biarritz and on the way back we stayed at Mercure Clermont-Ferrand, which is classified as midscale, and the place was and looked at least 3 stars ahead of Sofitel, and the staff were really excellent. Best regards.

To be avoided!

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

Officially a 5-star hotel but a 2** max in practice: - Street view when they commit to sea view - Endless admin issues with incompetent people - By the way they miss personnel big time to the point that the restaurant is not open!!! Unless they propose you 40 euro per night (and not 400 as it was my case), choose another hôtel!

Dear Guest, First of all, I would like to thank you for taking the time to share your concerns and comments about your stay at the Sofitel Biarritz le Miramar as it helps us identify potential issues and gives us the opportunity to improve. I am sorry to read that you did not enjoy your stay with us, and I sincerely apologize for not meeting your expectations. We took note of your remarks regarding your room, its view and the rates, and I assure you that your comments have been transmitted to our management. However, I would like to let you know that we have adopted a weekly closure on Tuesday and Wednesday evenings this summer, and I sincerely apologise for this inconvenience. We are grateful for your comments as they help us improve quality and service as it is a priority for us to provide only the best to our guests. I personally remain at your disposal should you want to discuss your stay in more details H2… / +33 5 59 41 30 00. We sincerely hope to welcome you again in our property, and hope that this time you will experience the unique and wonderful service delivered by the Sofitel Biarritz le Miramar. Best regards, Sarah Poulain Guests Experiences & Quality Manager

Tragic - what a tired and run down hotel and not worthy of a Sofitel brand

Customer review rating 0.5/5

Mark O. Couples - Confirmed reviews ALL

I was shocked by the decoration and tired state of hotel from the moment I arrived in the lobby. I was shown 5 different types of room each one of which was dark, dated furnishings and a balcony that would not be out of place in a tenement building. All of the staff agreed with me that the place is desperately in need of a refurbishment. I decided to cancel my 6 night stay and had a difficult discussion about your cancellation policy. It was agreed i would be charged for one night of the pre paid 6 night stay. It has been 5 days and I still see no credit in my account

Dear Guest, I would like to thank you for taking the time to share your concerns and comments about your stay at the Sofitel Biarritz le Miramar as it helps us identify potential issues and gives us the opportunity to improve. We feel very sorry that your first impressions at the Sofitel Biarritz le Miramar did not meet your expectations. I do regret that the room we allocated, or the other rooms we showed you, did not correspond to your expectations. It is a pity that you have decided to cancel your stay. Our hotel is willing to offer you the best experience, which is why I regret we did not have the opportunity to offer you a nice stay. I have checked with our accountings, and I can confirm you the refunded has been made. Rest assured that I personally remain at your disposal should you want to discuss your stay in more details H2… or +33 5 59 41 30 00 We sincerely hope to welcome you again in our property, and hope that this time you will experience the unique and wonderful service delivered by the Sofitel Biarritz le Miramar. Sarah Poulain Guests Experiences & Quality Manager

Well located, wonderful staff, incredible beds

Customer review rating 5.0/5

Enrique C. Families - Confirmed reviews ALL

We were happy to select you as our destination in Biarritz. Nothing better than having a friendly staff and beautiful views!

Dear Guest, First of all, thank you for choosing our hotel at the occasion of your stay in Biarrits, adn for taking the time to share in details your experience at the Sofitel Biarritz le Miramar. We are very pleased to read that you have appreciated our location as much as the kindness of our teams. I am sure that your feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services It would be our pleasure to welcome you back for your next trip, Best regards, Sarah Poulain Guests Experiences & Quality Manager

Great Service

Customer review rating 5.0/5

Rebecca Solo - Confirmed reviews ALL

I received excellent service during my stay. My room was not ready when I arrived but I was directed to somewhere to change and my luggage was tagged and stored for me. I received a call when my room was ready and all my luggage had been brought up to my room before I arrived back at the hotel, so it was in my room neatly waiting for me. The only drawbacks I had was the hotel as a whole felt a little outdated and there was a major heat wave during my time there and definitely would have liked the room to be a little cooler, but I was traveling alone and had no issues sleeping. The bed was extremely comfortable.

Dear Guest, First of all, thank you for taking the time to share in details your experience at the Sofitel Biarritz le Miramar. Your feedback is very much appreciated. It is my pleasure to read that you spent a most enjoyable stay and that the services of our staff meet with your expectations. Your compliments regarding the warm welcome from of our front desk, as well as the special attentions that our teams offered you, are very appreciated. Your satisfaction is essential to each and everyone of our Ambassadors, rest assured that your comment will be shared with all the staff members. We hope to welcome you again very soon at the occasion of your next visit to the Basque Coast. Sarah Poulain Guests Experiences & Quality Manager

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Other web-users rate our hotel

  • 456 reviews 9.2/10 Location
  • 775 reviews 6.9/10 Room
  • 1,168 reviews 8.9/10 Service
  • 398 reviews 4.1/10 Vibe
  • 311 reviews 7.6/10 Comfort
  • 303 reviews 3.6/10 Amenities
  • 219 reviews 7.8/10 Breakfast
  • 143 reviews 2.5/10 Value

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