Mercure Jakarta Kota 4 stars

Customer review rating (ALL Rating) 5.0/5 331 reviews

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Jl. Hayam Wuruk No. 123, 11160 JAKARTA, Indonesia

Description

Hotel extras

  • Outdoor Swimming Pool and Fitness Center

  • Complimentary WIFI Access

  • Chinese and Western Restaurant

  • At Close Proximity to Restaurants and Shopping area

  • Spacious Room

Our accommodation(s)

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Hotel location

Mercure Jakarta Kota

Jl. Hayam Wuruk No. 123
11160 JAKARTA
Indonesia

GPS:-6.149451, 106.817279

Telephone
Fax +62 21 6008441

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  5.0/5  331 reviews

TripAdvisor Rating  4.0/5  885 reviews

Certificate of excellence 2024

old hotel, but still worth it

TripAdvisor rating 4.0/5

Hokkim M Couples - TripAdvisor review

good location, but vehicle access may be a bit hard staffs: great and friendly staffs, although service can sometimes be slow. room: deluxe was spacious, but bathroom was small. small stains on the bottom side of the bed. clean bed sheets, dirty carpet, small sofa. PLEASE VACUUM THE CARPET MORE OFTEN. breakfast: low variation of dishes, 1 coffee machine, taste was average. not to my liking. pool: great and well maintained, but some nature particles (dirt, leaves, etc.) are present. only 3 lounge chairs. PLEASE ADD MORE LOUNGE CHAIRS. building: wear and tear were present, has shown its age, doesn’t age well, requires renovation and better maintenance. 4 elevators with Buttons that are not integrated and 1 service elevator. for the price, its worth it because of the location and well-being facilities.

Dear Hokkim M, Thank you for taking the time to tell us about your experience at the Mercure Jakarta kota. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Staff was friendly

Customer review rating 5.0/5

L. Families - Confirmed reviews ALL

All staff was friendly

Dear Wahid L., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Good

Customer review rating 5.0/5

A. Families - Confirmed reviews ALL

Everything was good

Dear Kuntati A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Good

Customer review rating 5.0/5

Komang Solo - Confirmed reviews ALL

Good

Dear Komang A., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

Heritage building

Customer review rating 5.0/5

Aji Business - Confirmed reviews ALL

Building need repainting,

Dear Agus S., We very much appreciate your comments regarding your stay at the Mercure Jakarta Kota. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercurely Yours, Teuku Rusiansyah - General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 350 reviews 8.7/10 Location
  • 652 reviews 7.7/10 Room
  • 722 reviews 8.7/10 Service
  • 46 reviews 8.2/10 WiFi
  • 356 reviews 8.1/10 Cleanliness
  • 256 reviews 4.7/10 Vibe
  • 172 reviews 9.3/10 Value
  • 171 reviews 7.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.