Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,653 reviews

Mercure Queenstown Resort - Image 1
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Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,653 reviews

TripAdvisor Rating  4.0/5  1,919 reviews

Very tired hotel; but solid air conditioning

TripAdvisor rating 3.0/5

speedylee Couples - TripAdvisor review

The hotel felt overpriced for what it was; I realize this is a tough topic, since EVERYTHING costs more. However, this was the most expensive hotel we stayed at in New Zealand, and it was not worth it. The structure is extremely tired - everything is old. The views are nice, the air conditioning worked well, and the bed was comfortable. But that's it! Location: The location was ok, but a rather long walk to the town center. The hotel charges for parking on- site. $15/night as of February 2025. Breakfast: We paid extra for the breakfast, and that was a mistake. The food was ok, but nothing special. They may have had a big group just leave (that was the only explanation I could come up with, although I didn't see any large group), but they seemed stretched thin. I had to even ask for clean plates and napkins - the supplies all needed restocked. The breakfast personnel were great, but it felt silly to need to ask for a plate. If I had to do it again, I wouldn't bother staying near the town center (I'd stay in the Frankton/Five Mile vicinity), and I'd just pay to park in a parking garage if I wanted to hit up anything in town.

Not great

Customer review rating 3.0/5

Carter Families - Confirmed reviews ALL

Overall average stay. Had to pay $15 per daybfor parking seperate to accomodation. Access from carpark to room was quite a big walk as there was no other way in or out other than the main entry exit. Room was quite small, so was bathroom. Beds were only double, not queen. Average for price. No microwave and very minimal bench space. Very dated.

Everything was very good except

Customer review rating 5.0/5

Dorte T. Solo - Confirmed reviews ALL

The last evening at about 21.00 suddenly a Chinese couple opened my door. I quickly came out of bed and stopped them in the doorway, saying that it was my room. I send them to reception for an other key. I called the reception but they didn't seem to believe me. I didn't sleep very well the rest of the night. Afraid some more would come in....

Enjoyable stay

Customer review rating 4.5/5

Peter Solo - Confirmed reviews ALL

Lovely view of lake from my room. Friendly efficient staff.

Stunning Lake & Mountain views

Customer review rating 5.0/5

Cindy Families - Confirmed reviews ALL

Couldn’t fault anything. From checkin, until checkout all of the staff were so friendly and helpful. Food was lovely and healthy options for kids. The view from lakeside room was spectacular!

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Other web-users rate our hotel

  • 710 reviews 7.9/10 Location
  • 1,570 reviews 7.9/10 Room
  • 1,120 reviews 8.5/10 Service
  • 20 reviews 6.4/10 WiFi
  • 426 reviews 6.6/10 Food
  • 387 reviews 6.3/10 Cleanliness
  • 340 reviews 5.9/10 Breakfast
  • 265 reviews 6.3/10 Value

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