Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,737 reviews

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Mercure Queenstown Resort - Image 1
Mercure Queenstown Resort - Image 2
Mercure Queenstown Resort - Image 3
Mercure Queenstown Resort - Image 4
21 Sainsbury Road, Fernhill, PO Box 156, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Telephone
Fax +64 3 442 7354

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,737 reviews

TripAdvisor Rating  4.0/5  1,914 reviews

Check-out at 11am instead of 10am.

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Breakfast was good.

Dear Dennis, Thank you so much for taking the time to write your review, we appreciate your great ratings regarding your stay at the Mercure Queenstown Resort. We appreciate your high ratings for various aspects of your stay, including arrival, accommodation, WiFi, breakfast, our team, and the check out process. Our team works tirelessly to provide exceptional service and value to all our guests, and it's incredibly rewarding to receive such positive feedback. Thank you for choosing Mercure Queenstown Resort. Should your travels bring you back to Queenstown, we would be honoured to host you again! Kind regards, The Mercure Queenstown Team

Not so comfortable

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

carpet is outdated and stuffy, restaurant is not appealing as strong food smell early morning at one time

Beautiful view

Customer review rating 4.0/5

Goulburn Couples - Confirmed reviews ALL

We stayed in a Lakeview room

Dear Kelly-anne, Thank you so much for your glowing review of your stay at the Mercure Queenstown Resort! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations during your visit. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your recommendation and look forward to welcoming you back for another unforgettable stay. Kind regards, The Mercure Queenstown Team

The only thing going for this hotel is the view

Customer review rating 1.5/5

Sammy Families - Confirmed reviews ALL

This hotel is in an urgent need of renovation, and an urgent need of staff training. The room we were checked in was disgusting and kids toys from previous residents were scattered all over the floor, the carpet is so old, and stained, I was sick for the entire time we stayed there. This was not a pleasant experience

Good location , good stay

Customer review rating 4.0/5

Mel Solo - Confirmed reviews ALL

Easy check in .friendly greet Room was clean .bathroom seemed for disabled ? Dripping basin tap kept me awake most of first night . Reported and amended . Lovely dinner . Great dessert ! Bfast was also nice . Great checkout

Dear Melanie, Thank you for sharing your feedback and for staying with us at Mercure Queenstown Resort. We’re delighted to hear you enjoyed the location, your meals, and the friendly service during your stay. We apologise for the inconvenience caused by the dripping tap, but we're glad to hear it was resolved swiftly. Thank you for your additional comments about breakfast; we will review our replenishment process to ensure all guests enjoy a full selection throughout their meal. We hope to welcome you back for an even more enjoyable stay in the future! Kind regards, Amy McMahon, Assistant Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 682 reviews 7.8/10 Location
  • 1,589 reviews 8/10 Room
  • 1,163 reviews 8.5/10 Service
  • 22 reviews 4.7/10 WiFi
  • 406 reviews 6.3/10 Cleanliness
  • 347 reviews 6.5/10 Breakfast
  • 265 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.