Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,733 reviews

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Description

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

21 Sainsbury Road, Fernhill, PO Box 156
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,733 reviews

TripAdvisor Rating  4.0/5  1,915 reviews

Great location

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Beautiful view, little out of the hustle and bustle of town, lovely pool and hot tub.

Dear Beverley, Thank you for your lovely review of the Mercure Queenstown Resort. We’re delighted to hear that you enjoyed our location! The hotel's stunning views and peaceful environment up here in Fernhill are indeed something special, and we’re glad you had the opportunity to experience them. Your positive feedback means a lot to our team, and we’re thrilled that you had a pleasant stay. We hope to welcome you back for another memorable visit! Kind regards, Mercure Queenstown Resort Team

Good value for money. Fantastic view.

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

Nice room with great view. Bar and restaurant busy with big groups and closing too early. Friendly staff. Twice our room was skipped by house keeping - not acceptable. One day… well it can happen. But the next day again: not acceptable.

Beautiful lake views, but limited parking, a steep hill, and an older building made for a challenging stay.

Customer review rating 3.0/5

James Couples - Confirmed reviews ALL

The "resort" offers stunning lake views, but with some drawbacks. Parking is on a first-come, first-served basis, making it difficult to find a spot late at night due to limited availability on a residential street. Additionally, the hotel is on a steep hill, which can be tiring to navigate by foot. The building itself is quite old, and one surprising detail for a hotel of this caliber was the lack of complimentary drinking water — guests must purchase it or get it from the bar, if open. While the staff were friendly and helpful, for the price, I have stayed in much nicer hotels and Airbnbs with better amenities in the area.

Good stay

Customer review rating 4.5/5

Praveen Families - Confirmed reviews ALL

The view from the room was fabulous and the buffet breakfast was great. Any room service ordered were delivered promptly

Dear Praveen, Thank you for your glowing review! We're thrilled to hear that you enjoyed the stunning views and comfortable accommodations at Mercure Queenstown. Providing exceptional facilities and memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. We appreciate your kind words and look forward to welcoming you back for another unforgettable stay. Kind regards, The Mercure Queenstown Team

Customer review rating 4.0/5

B C. Couples - Confirmed reviews ALL

The views are astounding, the staff were pleasant, the hotel was comfortable, the restaurant was good

Dear Barry, Thank you for your wonderful review! We're delighted to hear that you enjoyed your stay at Mercure Queenstown and that our team made it special for you. Your kind words mean a lot to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back for another fantastic stay in the future. Best regards, The Mercure Queenstown Team

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Other web-users rate our hotel

  • 699 reviews 7.8/10 Location
  • 1,593 reviews 7.9/10 Room
  • 1,160 reviews 8.6/10 Service
  • 21 reviews 4.8/10 WiFi
  • 407 reviews 6.2/10 Cleanliness
  • 344 reviews 6.3/10 Breakfast
  • 270 reviews 6.2/10 Value

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