Mercure Queenstown Resort 4 stars

Customer review rating (ALL Rating) 4.3/5 1,611 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Uninterrupted views from South Eatery Restaurant and Lake view rooms

  • Coffee, snacks, and beverages at the Lounge Bar

  • Three meeting rooms with natural light and views

  • 24-hour reception and free, on-site car park

  • ALLSAFE Certification

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Our accommodation(s)

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Hotel location

Mercure Queenstown Resort

Sainsbury Road, Fernhill, PO Box 156 50071
9300 QUEENSTOWN
New Zealand

GPS:-45.038529, 168.638685

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,611 reviews

TripAdvisor Rating  4.0/5  1,901 reviews

Certificate of excellence 2022

Good stay, good sized room with view

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

We had a good stay at the mercure with a great lake view room. Only downside would be the loud elevator, however not in use at night due to the loudness which was good.

Dear Rosie M., Thank you for taking the time to share your feedback about your recent stay at Mercure Queenstown Resort. We're delighted to hear that you had a good stay in one of our lake view rooms, and we hope that the view added to your overall experience. We understand that the elevator noise could be a minor inconvenience during the day, we have that one out of service from 9 pm to 9 am allowing all our guest to have a peaceful rest. It's wonderful to hear that you chose to celebrate your anniversary with us, and we're thrilled that we were able to make your special occasion memorable with a welcome anniversary platter. Your feedback is important to us, and we appreciate your comments. We look forward to the opportunity of welcoming you back to Mercure Queenstown Resort for more special occasions in the future. If you have any additional comments or if there's anything else you'd like to share, please feel free to reach out to us. Warm regards, Jamaica Gamero Corio Assistant Manager Mercure Queenstown Resort

Great location, friendly staff

Customer review rating 5.0/5

Jennie B. Families - Confirmed reviews ALL

Loved our lake view room, bit tired decor wise but we were only looking out the window anyway. Comfy bed, nice lotions and potions, never seen big containers but makes perfect sense.

직원들이 친절했음 - Momoko at the breakfast place was excellent with smile.

Customer review rating 5.0/5

Don K. Families - Confirmed reviews ALL

Hotel is located a little far from city centre with uphill road, but scenery is a super nice.

Dear Sangsoon N., Thank you for sharing your feedback about your recent stay at Mercure Queenstown Resort. We are pleased to hear that you had a positive experience at our breakfast place and that Momoko provided you with excellent service and a warm smile. Our team members take pride in creating a welcoming and friendly atmosphere for our guests, and it's great to know that her efforts made a difference in your dining experience. We understand that our hotel's location, while offering stunning views, may be a bit of a distance from the city center. Nonetheless, we're delighted to hear that you found the scenery to be super nice, and we hope that the beautiful surroundings contributed to a memorable stay. Your valuable feedback is appreciated, and we look forward to the opportunity of welcoming you back to Mercure Queenstown Resort in the future. If you have any additional comments or if there's anything else you'd like to share about your stay, please do not hesitate to contact us. Warm regards, Jamaica Gamero Corio Assistant Manager Mercure Queenstown Resort

Customer review rating 5.0/5

Frances Families - Confirmed reviews ALL

Great service when our plans changed at the last minute.

Dear Frances B., Thank you for taking a moment to share your feedback following your recent visit to Mercure Queenstown Resort. We're delighted to hear that you received great service during your stay, and we appreciate your kind words about our receptionist, who went above and beyond to assist you. Delivering exceptional service is at the core of our values, and it's wonderful to know that our team member made a positive impression. Your feedback is valuable to us, and it motivates us to continue providing outstanding experiences to all our guests. If you have any further comments or if there's anything specific that stood out to you during your stay, please don't hesitate to share. We're here to ensure your future visits are just as enjoyable. Thank you for choosing Mercure Queenstown Resort, and we look forward to welcoming you back in the future. Should you have any questions or require assistance with future reservations, please feel free to reach out at any time. Warm regards, Jamaica Gamero Corio Assistant Manager Mercure Queenstown Resort

great service and clean

Customer review rating 5.0/5

Stephan N. Families - Confirmed reviews ALL

staff very friendly, we had a problem with a bed and staff didnt hesitate to offer us a new room and to move everything for us. they were very helpful all the way Hotel room very clean, cant complain

Dear Stephanus Hermanus N., Thank you for taking the time to leave us such a positive review of your recent stay at Mercure Queenstown Resort. We are thrilled to hear that our staff provided you with great service and promptly addressed any issues you encountered during your stay. Our team's dedication to ensuring the comfort and satisfaction of our guests is of utmost importance, and we're delighted to know that their efforts left a positive impression on you. Maintaining a clean and welcoming environment for our guests is a top priority, and we're pleased to hear that your room met your expectations in terms of cleanliness. Your feedback is much appreciated, as it motivates us to continuously provide exceptional experiences to our guests. If you have any further comments or if there's anything else you'd like to share about your stay, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back to Mercure Queenstown Resort on your future visits to the area. Should you require any assistance with future reservations or have any questions, please feel free to contact us. Warm regards, Jamaica Gamero Corio Assistant Manager Mercure Queenstown Resort

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Other web-users rate our hotel

  • 512 reviews 7.9/10 Location
  • 1,378 reviews 7.9/10 Room
  • 1,138 reviews 8.5/10 Service
  • 14 reviews 3.3/10 WiFi
  • 412 reviews 5.3/10 Food
  • 381 reviews 6.1/10 Cleanliness
  • 317 reviews 6.6/10 Breakfast
  • 231 reviews 5.6/10 Value

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