Mercure Paris La Défense Grande Arche Hotel

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Mercure Paris La Défense Grande Arche Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 382 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Easy loft room in an urban industrial style, leafy and serene patio

  • Co-working Easy-work spaces, box for 2 to 8 people per hour or 1/2 day

  • Gym available for limited numbers

  • 11 Easy life seminar rooms, 500m ², daylight and modular

  • Next to U Arena Stadium-Paris La Défense, 10 min from downtown Paris, RER A

Hotel location

Mercure Paris La Défense Grande Arche Hotel

17/20 Esplanade Ch. de Gaulle, Rue des Trois Fontanot
92000 NANTERRE
France

Telephone +33 1 46 69 68 00

Fax +33 1 46 69 68 80

Contact email

  • BOISSY ST LEGER/ ST GERMAIN LAYE:  1 LA DEFENSE

  • NANTERRE PREFECTURE - RER A:  A NANTERRE PREFECT

  • By plane

    PARIS LE BOURGET At 25.4km / 15.78 miles

  • By plane

    PARIS ORLY At 27.3km / 16.96 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    A14 At 1km / 0.62 miles

  • By car

    A86 At 1km / 0.62 miles

  • By train

    PARIS ST LAZARE At 8km / 4 miles

GPS:48.895195, 2.223648

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LE BAR

The bar in the heart of our hotel, overlooking the patio, is the perfect place to enjoy a drink and benefit from our "La Boutique" catering offer.

Our accommodation(s)

Choose the type of room that suits you best: Privilege Rooms offer a wide range of services (Nespresso machine, iHome dock, 42" TV), while Standard Rooms are renovated in a modern and inviting style. We also have studios & apartments which offer independence, whether traveling alone or with others, with hotel services (room service, dry-cleaning service, fitness center, fully-equipped kitchen), according to your requirements & the length of your stay.

Our guest reviews

Our guest reviews for
Mercure Paris La Défense Grande Arche Hotel

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  382 reviews

TripAdvisor Rating  3.5/5  774 reviews

No Sleep. Very noisy.

Customer review rating 0.5/5

Joanne Families - Confirmed reviews ALL

Got woken by house keeping on first morning. Maid was banging on door, even though there was a Do Not Disturb sign on it!!! Second night, got woken at 2:38 by a very loud argument outside hotel door. The screaming and shouting wen ton for hours and security did nothing. Complained to hotel and all they offered was 2000 points. Not acceptable. I want a refund!

Very good accomodation very well located!

TripAdvisor rating 4.0/5

apepin12 Business - TripAdvisor review

I stayed in this hotel for the first time and it was really good value for money. It's very close to la Défense, 30 s from RER A Nanterre Prefecture so easy to access by public transport even late. I definitely recommend!

Well located

Customer review rating 3.5/5

Alexandra Business - Confirmed reviews ALL

Restaurant food could be better. The bedroom and breakfast were great.

Dear ALEXANDRA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Directeur d'Exploitation

Average

Customer review rating 3.5/5

Norbert Business - Confirmed reviews ALL

Average hotel, business setting. Very small shower.

Dear NORBERTUS V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Directeur d'Exploitation

well located

Customer review rating 4.0/5

Mm Business - Confirmed reviews ALL

as I was used to

Well located next to the RER and close to the office

Customer review rating 4.0/5

Annemiek Business - Confirmed reviews ALL

I was a bit annoyed by not having internet. This had a reason outside of the hotel but we were not notified. An old fashioned piece of paper would have been appreciated. Stay was fine and met all expectations.

Well located, nice stay

Customer review rating 3.5/5

Sarah Friends - Confirmed reviews ALL

Hotel is located right next to metro line which was very convenient. It’s clean and nice

Dear RADIA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Directeur d'Exploitation

Well placed

Customer review rating 4.0/5

René Business - Confirmed reviews ALL

Was going to meet friends fron Vinci, 8n the new headoffice. Very close, walking 5 minutes.

Dear RENE B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Welcomer.

good stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

pleasant as always

Dear MICHEL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel, excellent location for seeing Paris (next to metro)

Customer review rating 5.0/5

Diane Families - Confirmed reviews ALL

Excellent accommodation, friendly staff, most accommodating, will be visiting again next year. Hotel is located next to metro, easy access to all of Paris, would highly recommend.

Dear DIANE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

professional stay

Customer review rating 4.5/5

Gg O. T. M. Business - Confirmed reviews ALL

a perfect night

Well located

Customer review rating 3.0/5

Mahjoub E. J. Families - Confirmed reviews ALL

This time out I was not entirely satisfied with my stay for various reasons pertaining to supplies of toilet paper, coffee , soap , tissue... all hese have been used up and no refills were supplied... We had to call and call the reception at number 17 to send us ... The femmes de menage even when she came to do the studio on the 3 or 4th day didnt bother to remark that we needed those items. each time , either we beg whoever was on the floor cleaning to get some as they were not really cooperative on that ... We had brough with us some coffee but we completed it otherwise if we had to wait for the supplied coffee we would have been still waiting probably. The issue is not pertaining to the reception as often the reception is manned by one person and he cannot leave it to attend to us. Really a small thing but it is annoying....We were sort of saving on the soap, saving on the other items as if we were in the desert. It is a bit unusual, I have never had this experience anywhere. I guess the femmes de menage need better training and even if they dont do the rooms daily because of COVID, they should visit the studios to check on those items.

Dear MAHJOUB EL j., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris La Défense Grande Arche. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frédéric Directeur d'Exploitation

well located, good stay

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

pleasant

Dear MICHEL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris La Défense Grande Arche. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frédéric Directeur d'Exploitation

Bad night shift

Customer review rating 1.0/5

Anonymous Families - Confirmed reviews ALL

You have to go down to collect your iron!!.. the night staff don’t speak english not professional at all

Convenient place for stay in Paris

TripAdvisor rating 4.0/5

Ewa J Business - TripAdvisor review

Just next to RER station, pretty quiet surrounding, clean, simple, convenient room, nice service, I will not take a breakfast for next time (not much for vegie or dieting). The hotel restaurant is the best choice for dinner.

Dear EwaEve, Thank you so much for this beautiful feedback ! I won't forget to share your suggestions about the breakfast and the veggie options. See you soon in Mercure Paris La Défense Grande Arche ! Best regards. Charlotte, Guest experience leader.

Nice stay in La Defense

TripAdvisor rating 4.0/5

Zygmunt Ł Business - TripAdvisor review

What is really great is the staff- friendly, smiled, very helpful and gentle. I like that kind of service! Hotel is nice, in quite good condition. The room was ok, with great TV, unfortunatelly majority of channels are french. Location is fantastic, connected also with the underground.

Dear Zygmunt Thank you so much for your this fantastic comment ! See you soon in Mercure Paris La Defense Grande Arche. Best regards. Charlotte, leader experience client

Poor service at Welcome Desk

TripAdvisor rating 1.0/5

firminkouassi Couples - TripAdvisor review

I did book a room + 1 champagne bottle. But at arrival, I did not receive the champagne and the employee refused to give me a bottle of champagne because she did note receive work instructions for that. I reminded to the employee at the welcome desk that I am a Platinum member , so I count on her professionalism to manage this issue due maybe to an oversight. But she maintained her decision . I asked to buy a new bottle, she said that the stock is sold out.

Dear firminkouassi, It is with particular attention that we have taken note of your comments following your stay at Hôtel Mercure Paris La Défense Grande Arche. We apologize for the inconvenience and we thank you for taking the time to write to us, We are very concerned to provide quality services to our customers, to improve them your comments are very precious to us. If we have the chance to welcome you again, I suggest you write to me at h1546-sb2@accor.com so that your arrival can be attended to. Despite this incident, we hope to keep your trust and remain listening to you. Looking forward to welcoming you to a Mercure hotel soon, please accept our best wishes. Charlotte, Leader Experience Client

Excellent stay

TripAdvisor rating 5.0/5

bradylaw Families - TripAdvisor review

We love this hotel. It has everything you need, great location, wonderful breakfast, and kind and helpful staff. We would definitely stay there in the future and recommend it to anyone needing to stay in the nanterre area.

Dear Bradylaw, We love your comment and hope to see you soon in Mercure Paris La Défense Grande Arche ! We wait for you :) Best regards. Charlotte, Leader Experience Client.

Perfect Buseniss Stay

TripAdvisor rating 4.0/5

FarAway54355984045 Business - TripAdvisor review

Good Hotel for a buseniss stay. Short 20 min walk from La Defense center. Or 1 stop on the red line.Why I take this hotel sometimes is to alter from the others in La Defense. It has a easy nice walk and after work there are plenty bars )after work drink' or restaurants on your way

Dear guest, What a pleasure to read your feedback ! 😊 Your satisfaction is a priority and we 're really happy to constat that our hotel and the evnrionment responded to your expectations. We wish you a beautiful day, Théodore Guest relation

Incompetent Staff

TripAdvisor rating 1.0/5

IslanderPaul13 Couples - TripAdvisor review

Where else in the world do you need to knock on glass wall because the door to the reception is locked and the receptionist needs to walk there and press the exit button so you can enter to even start checking in?Scenario: 11PM after a hot summer day walking around Paris. We were given the keys, were assigned room 414, great! We were told to walk to the other building, yes the hotel has two buildings. Key would not work, but another guest pressed the exit button from the inside so we can enter. Went to 4th floor, there is no room 414. Went back to the other building to tell the staff (he is black and bald, I didn't get his name) that there is no room 414 there because rooms start at 421. He did not believe it, he went with us to the other building so we walked again. He went with us to the 4th floor of the other building, then we were able to show him that there is no room 414 there. Great again! When we returned to the main building, he found out that he could not get in, because, remember what I said ealier about the door? Yes, it is locked. He knocked at the glass walls like I did earlier, then his colleague pressed the exit button so we can all enter.We went up to the 4th floor of the main building and voila, room 414 was there! Then there's the other problem. He gave us "swipe" keys but the door only accepts contactless keys. I went down to reception again to ask for contactless keys. I pointed at the glass box containing used keys to emphasize that I need contactless keys. He told me that the swipe key should work and because he did not believe me, he went with me to room 414. Then he realised his fault and I told him I didn't want to go back down again. He went to get the correct keys. By this time, it is already 11:33pm and we were really tired. I'm a Gold LCAH member but no welcome drink was offered and seriously, I didn't really bother asking for it. WHAT A DISASTER!

Thank you for taking the time to tell us about your experience at the Mercure Paris La Defense Grande Arche. I am really sorry that your experience did not meet your expectations. Our Global operation manager will contact you today to discuss with you about your stay. This event is really unfortunate and your night auditor will benefit from a new formation to avoid theses situations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future! Roland WARDINI General Manager

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