Novotel Phuket Resort 4 stars

Customer review rating (ALL Rating) 4.5/5 1,049 reviews

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Description

Hotel extras

  • Gorgeous three-tier pool with sea view

  • Ideal location minutes from the beach – Green Key certified for sustainable hospitality

  • Free WiFi throughout the hotel

  • Convenient free shuttle bus to the centre

  • Pamper yourself and your kids with our unique food and beverage MyKids and MyGlass package.

Our accommodation(s)

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Hotel location

Novotel Phuket Resort

282 Phrabaramee Rd, PATONG, KATHU
83150 PHUKET
Thailand

GPS:7.907879, 98.297639

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,049 reviews

TripAdvisor Rating  4.5/5  5,724 reviews

Certificate of excellence 2025

Amazing

TripAdvisor rating 5.0/5

Trek21253071415 TripAdvisor review

What a fantastic resort! Staff are very welcoming and always willing to help with any question or request, or are even just up for a friendly genuine chat Frankie at the front desk is wonderful and was wonderful throughout our stay. He gifted My son a cute little elephant soft toy so that won him over immediately haha The resort has a great balance of family friendly vibes and adult friendly vibes also, offering breathtaking views of the shoreline of patong beach and up the shoreline of Kammala. Close to the excitement but at the same time tucked away from the hussle and bustle My son had a one on one Muay Thai lesson taught by Bank who was fantastic and very patient! They became good mates afterwards We stayed in a family suite, lots of room for the three of us to move around. Fresh linen and towels, clean and comfortable. About out to Lah who looked after us, absolute sweetheart. Would recommend to everyone!

Nice

TripAdvisor rating 5.0/5

Meenakshi365 TripAdvisor review

Very nice stay throughout!!! Good location and helpful staff, specially the lady named Garfew :) Would recommend if you are staying with a baby and family. The only setback is that the property is old and there are mosquitoes and ants.

Hospitable & Accommodating

TripAdvisor rating 5.0/5

Grace M TripAdvisor review

Very pretty property with convenient amenities. The staff is incredibly nice, very accommodating and hospitable. I enjoyed the spa and the pool. My housekeeper was fantastic!! Her name is Lah and she is wonderful 🙏🏼I highly recommend the resort.

Customer review rating 5.0/5

Peter J. S. Families - Confirmed reviews ALL

A very enjoyable but short stay in a great hotel. Wish we could have stayed longer

Dear Mr. S., Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed your stay with us, even if it was a short one. It means a lot to know that our location and hotel made your visit memorable. We truly wish you could have stayed longer as well, and we hope to welcome you back for an even more relaxing and extended stay next time. Best regards, Kath Guanco Guest Experience Manager

Customer review rating 1.0/5

Kenneth C. Families - Confirmed reviews ALL

We booked a room with pool access for 5 days, but we ended up checking out after 2 days booking a cheaper and much better hotel. The rooms with pool access are very old and have very low ceilings which felt like being in a cave. The pool access rooms also have the worse location at the hotel, because the view towards the pool is a metal fence with a little green in front. It is difficult to see from the pictures how the rooms and pool access area really is like, but I will definitely not recommend booking your stay at Novotel Phuket Resort. You can find much better and nicer hotels which are even cheaper on Phuket. The staff at the hotel were nice and service minded, and it wasn’t their fault that the hotel was such a bad experience

Dear Mr. Capersson, Thank you for sharing your feedback. We are sorry to hear that the Pool Access Room did not meet your expectations and that your stay fell short of what you had hoped for. We appreciate your comments regarding the room layout and ambiance. While the details and descriptions for each room category are clearly stated on our website, we understand that the experience may still differ from individual expectations. We will review your feedback as we continue working to improve our facilities. We’re pleased to hear that our staff provided friendly and attentive service, and we will be sure to share your kind words with them. Thank you again for your valuable input. We hope to have the opportunity to welcome you back for a more comfortable stay in the future. Best regards, Kath Guanco Guest Experience Manager

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Other web-users rate our hotel

  • 870 reviews 9.2/10 Location
  • 1,207 reviews 8/10 Room
  • 1,440 reviews 8.5/10 Service
  • 15 reviews 6.1/10 WiFi
  • 557 reviews 7.9/10 Breakfast
  • 401 reviews 6.8/10 Cleanliness
  • 62 reviews 8.4/10 Wellness Area

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