Novotel Luxembourg Kirchberg 4 sterren

Dear David, Regrettably, I am not able to reply in Dutch but would like to respond to you and am therefore answering your review in English. Please accept my apologies for any inconvenience. I am delighted to hear you had such an enjoyable stay and that our privileged location was perfect for your visit. Feedback from our guests is really important to us as it gives us the opportunity to continue with our efforts to maintain the quality of our services and to congratulate our team. I hope we will have the opportunity to welcome you back soon. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Hanane, Thank you for taking the time to review your stay. Unfortunately, I am not able to respond in Dutch, and I apologize for any inconvenience in responding to you in English. While I am glad that our location was convenient for your needs, I am very sorry to hear that you were disturbed. Please allow me to express my apologies. Rest assured, I will have our maintenance team look into the air conditioning unit in your room. Furthermore, I would like to offer you 1500 points on your ALL Card for the inconvenience. I kindly ask you to confirm this with me directly, at the following email address: h1… I do hope to have the opportunity to welcome you back in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Paula, Although I cannot communicate in Dutch, I would like to thank you for your review, so I will be answering in English and apologise for any inconvenience. It is a pleasure to hear that you had an enjoyable stay with us and found our location ideal for your needs. I am sorry, however, to hear you were disturbed but am very grateful for you notifying us at the time so that a change of room could be arranged. I do hope this ensured you got a restful night's sleep. Furthermore, I appreciate your mention of the quality service you received from our reception team; I will certainly share your comments with them. We do hope to have the opportunity to welcome you back in the future to Novotel Luxembourg Kirchberg. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, I am really sorry I am unable to reply to you in your language and therefore am answering in English, please accept my apologies for any inconvenience. Our team works hard to ensure the total comfort of our guests so will appreciate your feedback. It is said breakfast is the most important meal of the day, so we are always eager to help our guests get a good start with a quality meal. We look forward to welcoming you back on a future visit. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Gerard, Regrettably, I am not able to reply in Dutch but would like to respond to you and am therefore answering your review in English. Please accept my apologies for any inconvenience. I am glad that you had a pleasant experience during your stay with us and appreciated our high standards. However, I am sorry that your dining experience did not entirely meet your satisfaction. Rest assured I have noted your comment for consideration. I look forward to welcoming you back on a future occasion to Novotel Luxembourg Kirchberg. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58