Novotel Luxembourg Kirchberg 4 stars

Dear Guest, Thank you for sharing your experience with us. We're delighted to hear that our hotel's location was convenient for your needs, being close to your office and the tram stop for easy transportation. It's also gratifying to know that you found your room to be clean and the bed comfortable, ensuring a restful night's sleep. We look forward to the opportunity to welcome you again in the future. Sincerely, Bram Maes General Manager Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58

Dear Guest, Thank you for taking the time to share your feedback regarding your stay. It's wonderful to hear that you found your room spacious, clean, and well-equipped, reflecting our commitment to comfort and quality. We're also glad you enjoyed dining at our restaurant, where we strive to offer a delightful culinary experience. We're pleased that our team was able to resolve the issue with your room access card swiftly, ensuring your stay was smooth and enjoyable. Your kind words about our team member are greatly appreciated, and I will make sure to pass on your compliments to her. It would be a pleasure to welcome you back on another occasion. Sincerely,

Dear Christian, I would like to thank you for taking the time to share your feedback regarding your stay. It's wonderful to hear that you found our staff welcoming and professional, and that you enjoyed your stay in one of our recently renovated rooms. I'm also pleased that the water fountain feature was to your liking, offering a convenient option to refill your water bottle. Our team is committed to providing a comfortable and enjoyable experience for all our guests, and i'm glad that these aspects contributed positively to your visit. We hope that we can welcome you back in the future. Sincerely,

Dear Guest, Thank you for sharing your experience with us. I am delighted to hear that you found our hotel to be a great location for your first visit to Luxembourg and that the spaciousness of our rooms and the friendliness of our staff met your expectations. It's also wonderful to know that our breakfast options and proximity to the tram provided convenience during your stay. We look forward to the opportunity to welcome you back in the future, Sincerely,

Dear Guest, Thank you for taking the time to share your feedback. I’m truly sorry to hear about the issues you encountered with the room's smell and the challenges you faced with room allocation. It's also concerning to learn about the miscommunication regarding room availability and apologise fro the misunderstanding with the Tour Operator. I want to assure you that our General Manager is actively addressing the situation and has already contacted you to discuss and resolve the matter. I also acknowledge the importance of a comfortable and safe environment, especially when travelling with young children and seniors. Please rest assured that I am looking into the matter to ensure that our guest service and room assignment processes are as seamless and accommodating as possible. Your comfort and satisfaction are of the utmost importance to us. I hope you will return for an improved experience in the future. Kind regards, Marine Petitprez Customer Relationship Manager Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58