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Novotel Luxembourg Kirchberg Hotel 4 stars

Customer review rating 4.4/5 9,254 reviews

ALLSAFE approved hotel

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Novotel Luxembourg Kirchberg
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+ 21 Services

Hotel extras

  • Ideal for business meetings and close to the centre

  • Modern and spacious rooms with minibar, desk and sofa

  • ALLSAFE Bureau Veritas label

  • Meeting rooms and fitness centre on-site

  • 20 minutes walk and 10 minutes by tramway from Luxembourg City Center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM Paying
  • Electric car recharging units
  • Laundry
  • Boutique Gourmande
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Golf
  • Bicycles rental (nearby)
Business services
  • 9 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac

Hotel location

Novotel Luxembourg Kirchberg

6 rue Fort Niedergrünewald
Quartier Européen Nord
Plateau de Kirchberg
L-2226 luxembourg
luxembourg

Tel: +3524298481

Fax: (+352)438658

Check-in from 15h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :  Eurobus Mudam SDC

  • TRAMWAY LUXEMBOURG :  T1 PHILHARMONIE

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.35 miles

  • By car

    EXIT 8 - KIRCHBERG At 3km / 1.86 miles

  • By train

    LUXEMBOURG-VILLE At 5km / 3.11 miles

GPS :49.620998, 6.146072

Our accommodation(s)

Enjoy our spacious executive suite: King-size bed (180 x 210 cm), sofa bed for up to 2 people, Nespresso coffee machine, bathroom with tub & shower, bathrobe & slippers, and complimentary minibar.

Our restaurants and bars

N' BISTRO

Type of cuisine: Bistro

At N'Bistro, every season our chefs cook a homemade dishes served in a cosy atmosphere topped with a friendly service. During summer enjoy a lunch or a diner on our sunny terrace.

N'BISTRO

The N'Bistro team welcomes you into a modern and cosy atmosphere. You fancy a snack? Treat yourself from the homemade snack selection. When the summer begins enjoy a break on our terrace

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 276 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 210 people

Find out more

Our guest reviews for
Novotel Luxembourg Kirchberg

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

9,254 reviews

TripAdvisor Rating 4.0/5

1,232 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Favourite stay in Luxembourg

Customer review rating 5.0/5

Miryam Business - 19/09/2021 Confirmed reviews ALL

I love Novotel Kirchberg. Nice and really clean, the staff is very friendly and above all the restaurant is insanely good!! Only thing I would mention is that the gym room doesn’t open at 7:00 as mentioned but a few minutes later…

Good stay

Customer review rating 4.0/5

Carl Business - 15/09/2021 Confirmed reviews ALL

friendly staff, well located, good stay, clean room

Great hotel/great location

Customer review rating 5.0/5

Sefraser Business - 13/09/2021 Confirmed reviews ALL

Really nice hotel in a central location. Very friendly reception staff.

good location

Customer review rating 4.5/5

P Business - 13/09/2021 Confirmed reviews ALL

good service, friendly atmosphere, clean rooms

Overall very good

Customer review rating 5.0/5

Jochen Couples - 06/09/2021 Confirmed reviews ALL

Well located; super friendly reception; nice spacious rooms; good breakfast, great service

very good and clean hotel

Customer review rating 5.0/5

Quint Families - 03/09/2021 Confirmed reviews ALL

hotel is clean and the reception was helpful and very nice

Good location and an excellent stat

Customer review rating 5.0/5

Berald Q. Families - 01/09/2021 Confirmed reviews ALL

Very nice and a comfortable place to stay

Good Stay

Customer review rating 4.5/5

Arjan Families - 31/08/2021 Confirmed reviews ALL

The bed was not super comfort, We had a kingsize bed and the top matras was not fine. Overall the stay was perfect and the room also.

well located close to public transport and also a very good parking area

Customer review rating 4.5/5

Philip N. Couples - 31/08/2021 Confirmed reviews ALL

Very nice hotel ,good situated and very good breakfast

Customer review rating 3.5/5

Anonymous Families - 28/08/2021 Confirmed reviews ALL

Fine except for something in the room causing me to sneeze a lot. Staff was super helpful!

Good Stay at Excellent Location

Customer review rating 4.5/5

Anonymous Families - 25/08/2021 Confirmed reviews ALL

It's a good hotel, excellent location with access to public transports like Bus and Trams, access to good restaurants and malls. Also not too far from the City centre 5 to 10 mins drive. The only drawback was not enough parking for the guests always had to struggle with the parking spot.

Good stay

Customer review rating 4.0/5

M. Families - 23/08/2021 Confirmed reviews ALL

We had a good stay, staff was friendly and the hotel room was clean. Breakfast was not as good as other novotel we have visited though…

Dear M., Thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am glad to know that you appreciated your stay and above all the friendliness of our team. I have taken note of your comment and I would like to apologize regarding your experience. I have shared your feedback with our Front Office Manager so she can take the appropriate measure to prevent a future occurrence. Concerning breakfast, we would love to know how we could have made your experience even better. So if you have time and if you want, I invite you to contact me personally at the following email address: h1… We hope to welcome you again. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good stay

Customer review rating 5.0/5

Eleni S. Families - 23/08/2021 Confirmed reviews ALL

Beautiful hotel with very good breakfast and parking.

Dear Eleni, We are grateful to you for taking the time to answer our satisfaction survey regarding your recent stay at Novotel Luxembourg Kirchberg I am delighted with the excellent rating you have given our establishment and it was a pleasure to share your comments with our entire team. It is always a pleasure for us to acknowledge the satisfaction of our clients, so thank you again. We hope to see you again in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Customer review rating 3.5/5

Wayne T. Families - 21/08/2021 Confirmed reviews ALL

The outside bar service was terrible. Had to wait 30 minutes to be waited on. Short on staff I suppose.

Dear Wayne, First of all, I would like to thank you for taking the time to answer our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I have taken note of your rating and feedback and I would like to apologize, as your experience does not reflect our standard of quality. Rest assured, I have shared your feedback with our F&B Manager so he can take appropriate measures. We do really care about the feedback from our guests, as it gives us the opportunity to highlight areas for improvement. We hope to welcome you again for a much more enjoyable experience. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Nice and clean. Good meal

Customer review rating 5.0/5

Lionel P. Business - 19/08/2021 Confirmed reviews ALL

Very good staff. Pleasant stay.

Dear Lionel, First of all, I would like to thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am glad to read that you had a pleasant stay. Rest assured, I will share your compliments with our team. Your feedback is valuable to us and it helps us to congratulate our team. We look forward to welcoming you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good place for the weekend

Customer review rating 4.0/5

Gu Families - 17/08/2021 Confirmed reviews ALL

Hotel is overall good, the room was a bit oldish and the A/C did not work very well. The restautant has good food for dinner and breakfast is okay.

Dear GU, Many thanks for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I am glad to know that you had an enjoyable weekend and that you appreciated your N’Bistro Experience. Rest assured, I will share your feedback with all the team and in particular with our Maintenance Manager so he can take care of it. Please allow me to express my apologies regarding the AC. Concerning bedrooms, we are currently working on a renovation project. Your feedback is valuable to us and it helps us to constantly improve the quality of our services. We look forward to welcoming you back in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com
Customer review rating 5.0/5

Z. Friends - 16/08/2021 Confirmed reviews ALL

Super hotel Big Rooms peefect service

Dear Z., Thank you for taking the time to share your opinion regarding your recent stay at Novotel Luxembourg Kirchberg. I am delighted to note your positive rating and to be able to share it with all the Novotel Team. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We hope to welcome you again soon. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Noisy Neighbours

Customer review rating 2.0/5

Ian T. Families - 16/08/2021 Confirmed reviews ALL

The Hotel is extremely well placed and ticked all the boxes, apart from one. We had a 3 night stay and on the first night we were all awoken by the room next door, which sounded like the guests were playing rugby in their room. The noise was reported to the Hotel reception in person. I'm sure this would have been reported by several guests in nearby rooms, but the noise didn't subdue and made us very very tired the next day. I understand that you can neither choose your guests and that noise insulation between rooms can vary drastically. But, surely there is a better way of asking your noisy guests to lower their noise, then just simply calling them from reception. Sleepless guests should be compensated, and those who do not wish to comply by the rules fined! If you can't provide guests with a good night sleep, then you have failed to provide a service, which guests should be compensated.

Dear Ian, First of all, I would like to thank you for answering our satisfaction survey regarding your stay at Novotel Luxembourg Kirchberg. I’m pleased to know that our location was ideal for your requirement. I would like to apologize regarding your experience. I have shared your feedback with all our team and in particular with our Front Office Manager so she can take the appropriate measures to prevent the future occurrence. If you have the chance to come back to Luxembourg, I invite you to contact me directly at the following email address: h1… so I can personally take care of your stay. Once again, please accept my apologies. We truly value all feedback from our guests, as it gives us the opportunity to constantly improve the quality of our services We hope to welcome you again for a much more enjoyable stay in the future. Sincerely, Bram Maes Directeur Général Novotel Luxembourg Kirchberg Quartier Européen Nord Kirchberg B. P. 512 L-2015 Luxembourg Tel : +352 42 98 48 1 Fax : +352 43 86 58 www.novotel.com

Good ... but ...

TripAdvisor rating 2.0/5

Stefano M Family - 28/10/2020 TripAdvisor review

I was guest in this Hotel the 23, 24 and 25 October. The Hotel was OK but... What I really didn't like was that they allowed a casting event for models in the middle of the second wave of the virus. The hall was crowded with young boys and girls waiting for their audition. All the Hotel guests had to walk through the crowd in order to get out from the hotel.

Dear Guest, First of all, thank you for sharing your opinion regarding your stay at Novotel Luxembourg Kirchberg. We are disappointed that we didn't meet all your expectations. With all the Novotel Team, we do our best to make all our guests feel welcome and safe. Rest assured that in all our action we take into account the local regulations and the recommendations from the All Safe label and the Serve to Meet rules. This event is part of it. In fact, with the organizer we have followed the local regulations. Nevertheless, I do understand that we were not satisfied with your experience and I would like to apologize if you didn’t feel comfortable. We hope to have the pleasure to welcome you for a more enjoyable stay. Sincerely, Marine Petitpre

Luxembourg

TripAdvisor rating 3.0/5

stefanjohansson2020 18/08/2020 TripAdvisor review

Excellent staff. Problems with the shower. Uncomfortable sink and no water glasses. Far away from the city center. Probably very good as a conference hotel but not more than average for a tourist. No extra pillows.

Dear Stefan, First of all, I would like to thank you for taking the time to review your stay with us. I am glad to know that you qualified our team as “excellent’”. However, I am disappointed that we did not meet all your expectations. Concerning your feedback about the bedroom, we encourage our guests to notify us of any issues while on site so we may take appropriate action. I have shared your feedback with all our team and particularly with our Maintenance Manager so he can have a look on your bedroom. Your feedback is very important for us and helps us to maintain our high standards as well as giving me the opportunity to congratulate my team. We look forward to welcoming you back at Novotel Luxembourg Kirchberg. Sincerely, Marine Petitprez Customer Relationship Manager

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