Novotel Bali Benoa

This stay took place in the first leg of our 20 days journey (16 days in Bali). We arrived in Denpasar around 9:30 am after driving on the road for 13 hours straight : We immediately contacted the hotel to check the room availability and made our reservation right away. Within the next hour, we arrived in the hotel property and warmly greeted by Bu Maya who helped us confirming our reservation and arranged everything prior to our arrival. Check-in was prompt and efficient (done in less than 5 mins.). Bu Maya prepared our favorite room (#822; Oceanfront Beach Cabana), the same exact room we stayed during Christmas 2020. The room itself is only few steps away from the beach. She did an excellent job in taking care of us during our stay that time. Our room was clean, well maintained and we had no issue at all during our 1 night stay. We regretted to stay 1 night only since the kids really enjoyed their stay since the hotel offered many facilities (pool, paddle boat, canoe etc.). The hotel even has their own private beach which can be accessed during low tide. We didn't book the hotel for the first 2 nights this time since we're quite concern with our swab test and whether we could board on the ferry to Bali. We were really fortunate to be able to reach Bali on time since less than 15 hours after our arrival in the island, the government banned almost everyone (with some exceptions) from entering/leaving Bali using all transportation systems (land/air) during holiday festive. We were supposed to stay for 3 nights in Novotel Bali Benoa during this Christmas 2021 but surprisingly, they contacted us to notify that they would close down the hotel until further notice. To be frank, we were quite sad to hear the news since the property was really nice (although it was quite old) but the whole thing blends perfectly. We hope that the management will reopen the hotel shortly and employ back some wonderful employees whom we met (Bu. Maya is definitely one of them) during our stay.

In March 2020 our flights were cancelled due to COVID (when pandemic started) and hotel refused to pay back money. They took our money for nothing, we never stayed in this hotel. It was few days before check in, not on the same day, when flights were cancelled. In my opinion big company like Novotel, owning many resorts should adjust to situation and treat people fairly. That was not our fault and company could behave in good way but they never did. I am highly disapointed.

Calm, natural

Beautiful hotel located in Benoa Beach. I was the only guest during the PPKM. The team was friendly and always helpful. I am sure the experience would definitely be better once it is back to normal operations. Overall it was a pleasant stay.

Well located Beautiful beach Delicious food Nice staf Overall nice place to stay for vacation