Mercure Paris Opéra Lafayette Hotel (closed) 4 stars

Basic hotel in a good, but not great, location. Really small Reception, no restaurant, a bar that is only tended by the guy at Reception. Tiny old-fashioned lift, small and creaky corridors and small room. However, the room was comfortable and clean. Bed was very nice and comfortable and shower was good. I was only in Paris for 1 night, so this was a decent option. Breakfast the next morning was also quite basic, but tasty too.

Good one

We made a reservation for a family room with 4 beds, but received a double bed and a 'couch-bed'. The later was a really bad bed to sleep on. It was thin and was bad to sleep on! Was a really disappointment. Also the breakfast was poor. If you started your breakfast after 9 o'clock, hardly any bread was available.

The room was fine but what I deplored is the way to get to the room the lift was really uncomfortable . No soundproof inside the room as I could hear people talking from other rooms

Poor welcoming, poor checkout room ok

I booked my room quite late therefore I got a tiny room as the hotel was fully book. I mentioned it straightaway to the front desk and I changed the room the next morning. The team is lovely and will do everything they can to help.

Good location, friendly staff in reception, clean room with nice view, cosy and well equipped.

I had a smooth and efficient check in and a pleasant stay.

Staff was friendly and helpful. Room was hot and there was no way to cool it down! Breakfast had lots of options. The room had plenty of light. The bathroom needed a new walk in shower. The tub was difficult to get in and out of. The location was good. We could walk to where we wanted to go.

It didn’t reflect the good services I normally get at a Mercure hotel

The room was not clean. I had hair from previous people on the 2 seats and that made me seek. Not to say that the room wan't renovated for a very long time...I payed 470 euros for it... I've booked the hotel because we always use Accor Hotels when we go in holidays (this time, I created my own account - usually my wife takes care of hotel reservation - this time was for business reasons and I was alone).

I've seen many mercury hotels, but never seen such poor quality of the room (and not sufficiently clean). Not to tell that I've payed 470 euro for the night. I'm not going to book again the same hotel.

The hotel was located centrally, and the staff were nice. I can't complain about that. But everything else was not even on par with a 3 star hotel. The breakfast that was paid for was just bacon, boiled and scrambled eggs. The price does not justify the facilities offered either. I stayed at a 5 star property in Zurich and Berlin for half the price and got more services. I understand Paris is expensive as well, and I don't mind paying extra. But give it a rating of 4 star hotel is a huge stretch. Overall, one of the mediocre hotels I've stayed at. The staff are nice and that's the only reason the experience wasn't totally bad.

I was in a room on the first floor across from the elevator and facing the street which was extremely noisy. I should have asked for another room immediately but thought that for only one night I could handle it. That was a mistake. It was impossible to sleep and I left for the airport extremely fatigued but happy to leave. I don't think I'd stay at this hotel again; certainly not in a similar room.

I overall liked the hotel, but on both mornings, I did not get my wake up calls. And, there was never an apology nor an explanation why they did not come. It is a bad way to start the day when you wake up already behind schedule.