Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,509 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 Paris, France

Description

Hotel extras

  • Hotel in the heart of Paris, a few steps from the Opéra Garnier

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,509 reviews

TripAdvisor Rating  4.0/5  1,609 reviews

Certificate of excellence 2023

Great location, nice compact rooms

Customer review rating 4.0/5

Anonymous Business - Confirmed reviews ALL

Great location 5min from st lazare station, close to opera. I did not get upgraded despite my status but I got a very quiet room and a shower no bathtub as I requested. Room no view except inner courtyard which is not particularly nice. Rooms are compact, don’t except to be able to use a large suitcase. The bed and pillows were great (foam pillows) and the Nuxe amenities are a really nice touch. While the room is very well maintained , the bathroom could clearly do with a make over. The shower leaked and soaked the floor. I was also surprised not to find any glasses in the rooms, no reusable cups only paper cups (also in the bathroom). For a 4 star hotel it looked and felt really cheap. Reception staff is friendly and helpful.

Dear Mrs. H., Thank you for sharing your detailed feedback with us. We are pleased to hear that you appreciated our great location near St Lazare station and the Opera, as well as the efforts of our friendly and helpful reception staff. We regret any inconvenience caused during your stay, especially regarding the room amenities and the leaking shower. Please accept our apologies for not meeting your expectations in these aspects. Your comments regarding the room view, compactness, and bathroom condition are duly noted, and we will address these issues with our team to ensure a better experience for our guests in the future. Your loyalty as a member is highly valued, and we apologize for the oversight regarding your points during check-in. We will strive to improve our communication to prevent such occurrences in the future. We hope to have the opportunity to welcome you back on your next visit to Paris and provide you with an even better stay at the Mercure Paris Opéra Garnier Hotel & Spa. Best regards, Mathilde - Reception

Well located and great reception staff

Customer review rating 3.5/5

Michelle Business - Confirmed reviews ALL

Stayed 3 nights and enjoyed the location, welcome and assistance from staff

Dear Mrs. S., Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed our excellent location and the warm welcome from our staff. We are pleased that Leni from the Reception met your expectations, and we will pass on your compliments to him. We apologize for the inconvenience caused by the cleaning of your room. We understand your frustration and have taken note of your feedback regarding the amenities available in the room. Rest assured that we are taking your comments into consideration to improve our services. We hope to have the pleasure of welcoming you back and providing you with a more enjoyable experience on your next stay at the Mercure Paris Opéra Garnier Hotel & Spa. Best regards, Mathilde - Reception

Well located, friendly staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Marathon trip for family

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. We are very happy to read that our location, and most of all our friendly and helpful staff made your trip enjoyable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chau - Front Desk

PARIS WEEKEND GETAWAY

Customer review rating 5.0/5

Alexandra Friends - Confirmed reviews ALL

The hotel was very well positioned, the breakfast delicious and the staff very considerate, helpful and kind. They put us at ease right away and helped us plan our weekend. Thank you Hotel Mercure!

Dear Mrs. E., Thank you so much for choosing Mercure Paris Opéra Garnier Hotel & Spa for your Paris weekend getaway, and for taking the time to share your wonderful experience. We are delighted to hear that you had an excellent stay with us. It's fantastic that you found our hotel's location convenient and enjoyed our delicious breakfast offerings. We are also thrilled that our staff left a positive impression on you with their considerate, helpful, and kind service. Providing exceptional guest experiences is always our top priority, and we are glad that we could assist you in planning your weekend in Paris. Once again, thank you for your kind words and recommendation. We look forward to welcoming you back to Mercure Paris Opéra Garnier Hotel & Spa for another memorable stay. Warm regards, Mathilde - Front Desk

Good location, nice staff

Customer review rating 4.0/5

Barry Families - Confirmed reviews ALL

3 nights. Small but very clean room. Nice staff

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. We are very happy to read that your stay was enhanced by our location, facilities and warm staff. This is a great encouragement for all of us and we would like to thank you for your kind support. We have also informed the breakfast manager of your comment regarding the omelette in order to continue improving our service. Thank you again for sharing your experience and we hope to welcome you next time in Paris. Sincerely, Chau - Front Desk

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Other web-users rate our hotel

  • 827 reviews 9.6/10 Location
  • 1,088 reviews 6.1/10 Room
  • 1,086 reviews 9.1/10 Service
  • 7 reviews 8.6/10 WiFi
  • 681 reviews 3.5/10 Comfort
  • 463 reviews 8.5/10 Breakfast
  • 338 reviews 8.5/10 Cleanliness
  • 180 reviews 9.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.