Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,317 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 Paris, France

Description

Hotel extras

  • Hotel in central Paris near Opéra Garnier. Certified Tourism & Handicap

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,317 reviews

TripAdvisor Rating  4.0/5  1,615 reviews

Certificate of excellence 2023

Well located and friendly staff

Customer review rating 4.0/5

Josh Couples - Confirmed reviews ALL

Staff were lovely. 3 issues overall with the suite we were in: - The windows were not very isolated sound-wise, the loud noise in the street kept my partner awake until really late (after midnight) when the street got less busy - The air-con would not go lower than 21 degrees and didn't seem great at maintaining that temperature, it was quite hot during the night. - Faulty light in the bathroom which flickered non-stop, we warned staff as we left in the morning. Other than these issues, the stay was enjoyable and as I said staff were lovely.

Dear Josh, We thank you for your time and feedback on your stay at our place. Thanks to clients like you we can have a true feedback on the stays in our hotel ! We took note on the isolation problem and we will forward it to our technicians. The air-con has a minimum temperature but if you ask the reception we can change this minimum temperature. It is a good information to know for your next stay at our place. We appriciate your lovely compliments on the staff. We always give our best to make the stay of our clients the most enjoyable. In the wait of your next trip in Paris, we wish you a beautiful day. Luis - Front Desk

Good location

Customer review rating 3.5/5

Cm Solo - Confirmed reviews ALL

I rebooked with this Mercure as I’d stayed the previous year with one of my daughters and had a good experience.

Dear Mrs. M., Thank you for sharing your feedback with us. We’re glad to hear that you appreciated our location and chose to return to Mercure Paris Opéra Garnier Hotel & Spa after a positive experience last year. We apologize that the room you stayed in this time did not meet the same standard as your previous visit. We understand that the layout was different and did not offer the space you were expecting. Please be assured that we have noted this on your Accor profile and will ensure not to allocate the same room for your future stays. We hope to have the opportunity to welcome you back and provide you with a more comfortable experience. Best regards, Mathilde - Reception

Great location -disappointing room

Customer review rating 3.5/5

James Couples - Confirmed reviews ALL

Stayed here as a silver allAccor member for the 4th or 5th time ( last was March 23) but was welcomed with a ‘1st timers ‘ gift of mallows . Had booked a superior room so did get all the amenities BUT the room was ok but with little shelving and NO space in the bathroom to keep toilet bags etc . The hairdryer wouldn’t stretch to the mirror. No converntional cereals only muesli nuts seeds etc . And it felt half finished /half empty at 9.30 when advertised till 10. The bed and its pillows were also rock hard - very uncomfortable Little things only but kinda niggling

Dear Mr. B., Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your loyalty as a Silver ALL Accor member and your continued trust in choosing the Mercure Paris Opéra Garnier Hotel & Spa for your visits to Paris. We regret to hear that certain aspects of your stay did not meet your expectations this time. We understand that during your previous visit, you stayed in a Suite Privilege, which offers more space compared to the Privilege room you had this time. This difference in room size may have impacted your experience, and we regret any discomfort it may have caused, particularly with the bathroom storage. Regarding the breakfast selection, we indeed focus on offering local, high-quality products that are both nutritionally and environmentally better, which is why we don’t provide conventional cereals. However, your feedback on availability is noted, and we will work with our team to ensure a more consistent offering throughout breakfast hours. We also understand that the check-in experience may have felt informal. Our setup is designed to enhance mobility and create a more dynamic experience, but we are sorry if this did not resonate positively with you. Your feedback is invaluable, and we hope to have the opportunity to provide you with a more comfortable and satisfying stay in the future. Best regards, Mathilde - Reception

Well located

Customer review rating 5.0/5

Roy Couples - Confirmed reviews ALL

Cannot fault the service and just as important how it was delivered- everyone was so friendly and warm

Dear Royston Paul C., We very much appreciate your comments regarding your stay at the Mercure Paris Opéra Garnier Hôtel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rotsy - Front Office

Good Stay, Well Located, Friendly and helpful staff, Rooms bigger than expected

Customer review rating 5.0/5

Patty Friends - Confirmed reviews ALL

Had a pleasant stay at Mercure Paris. The staff were very friendly throughout the stay, and even helped us with our additional requests. The room was roomy and clean, perfect for two people. They even gave us some free goodies (Olympics Merch) during our stay. The location is excellent, just a less than 5 minute walk from the Metro station, that station also has a Carre Four (grocery).

Dear Mrs T., We appreciate you taking the time to share your feedback of your recent experience with us. With guest satisfaction as our primary objective, we are glad to know that you had a great stay in our hotel as you enjoyed our nice room and comfortable bed, our breakfast selection and mostly our kind staff. We also have noted your kind comment about the goordies put in your room for the Olymipic games.We are pleased that you like them as a souivenir of this unique event. Looking forward to welcoming you for your next stay in Paris, we wish you to spend an excellent summer. KInd regards, Léni-Front Desk

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Other web-users rate our hotel

  • 714 reviews 9.5/10 Location
  • 935 reviews 6.2/10 Room
  • 971 reviews 9/10 Service
  • 6 reviews 8.7/10 WiFi
  • 576 reviews 3.5/10 Comfort
  • 379 reviews 8.5/10 Breakfast
  • 287 reviews 8.8/10 Cleanliness
  • 150 reviews 9/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.