Mercure Paris Opéra Garnier Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.5/5 2,184 reviews

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Mercure Paris Opéra Garnier Hotel & Spa - Image 1
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Mercure Paris Opéra Garnier Hotel & Spa - Image 4
4 rue de l 'Isly, 75008 Paris, France

Description

Hotel extras

  • Hotel in central Paris near Opéra Garnier. Certified Tourism & Handicap

  • Spa Hysope® Paris Opera: hammam, massage cabins, fitness room...

  • Room-service catering from 7am to 11pm

  • The Terrace: quiet indoor patio with a plant wall

  • 4 minutes' walk from partner parking lot

Our accommodation(s)

Hotel location

Mercure Paris Opéra Garnier Hotel & Spa

4 rue de l 'Isly
75008 Paris
France

GPS:48.874806, 2.326376

Telephone
Fax +33 1 43 87 32 22

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LA TERRASSE

The bar, around a central bench, by an architectural, poetic tree, is the ideal place to meet, exchange and share a selection of Great Mercury Wines. Pleasant indoor terrace with vegetable wall

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,184 reviews

TripAdvisor Rating  3.9/5  1,639 reviews

Certificate of excellence 2025

Only go if you want to pay double and be lied to!

TripAdvisor rating 1.0/5

Junaid S TripAdvisor review

This hotel lies. Do not use. They have charged me for my room twice. They have taken the money from my account twice and they refuse to admit it even though I have evidence of two payments being taken out my account. Avoid this hotel at all costs. It may be nice location but is it worth being charged double for? No! Very unhelpful staff. Very poor service. Stealing money for their own gain and then lying about it.

Dear Mr. Saleem, Thank you for taking the time to share your feedback, and we are sincerely sorry that your experience with us left you feeling disappointed. We fully understand your concern and sincerely regret the frustration caused by this situation. As previously explained on several occasions, the first amount taken was a pre-authorization, not an additional payment. This procedure is standard in hotels to secure funds at check-in and is automatically released after check-out once the final payment is confirmed. We have provided you the official payment receipt showing this deduction and have encouraged you to forward this documentation to your bank to help clarify the transaction. Unfortunately, we do not have control over the delay in releasing the pre-authorized amount, which depends entirely on your bank’s internal processing time. This can sometimes take up to 7 working days. While we’ve made every effort to explain this and assist you as clearly and promptly as possible, we regret that our explanations have not been accepted. We remain at your disposal should the situation persist beyond the standard processing delay and will gladly continue to assist you if needed. Thank you for your understanding, Soline - Assistant Front Desk Manager

Customer review rating 3.5/5

L. L. Solo - Confirmed reviews ALL

Like the hotel but rooms are so small

Dear Mr L., Thank you for taking the time to share your review following your stay at the Mercure Paris Opéra Garnier Hôtel&Spa. We are delighted that you enjoyed our location and the hotel as a whole. However, we are sorry to see that your room did not live up to your expectations. Our classic rooms have a minimum surface area of 12 m², as transparently indicated on our official website. For your next stay, we invite you to book one of our Privilege rooms or Privilege Suites, which are more spacious and comfortable, and also include a wide range of services (free minibar, Nespresso machine, cosmetics, bathrobe, etc.). We look forward to welcoming you again during your next stay in Paris. Best regards, Rotsy - Front Office

Customer review rating 3.0/5

Ciana C. Solo - Confirmed reviews ALL

There was only two issues that darkened my stay for 5 nights. The first issue was that the fridge did not cool anything. The hotel sent a lovely man up to my room and he changed the internal shell of the fridge but it remained room temperature for the next 4 days. The second issue was every night at 10 pm young children would run down hall screaming and wailing. Pack ear plugs because there is no sound proofing.

Dear guest, Thank you very much for taking the time to share your feedback following your recent stay at Mercure Paris Opéra Garnier Hôtel & Spa. We are pleased to read that you enjoyed our central location and the quality of our breakfast — your kind words will be shared with the team. We however sincerely apologize for the inconvenience caused by the mini-bar. Please note that this unit is designed to keep drinks cool, but it does not provide the same level of cooling as a real refrigerator intended for perishable food items. However, we fully understand that there was a real technical issue, given the intervention of our technician. We are truly sorry that the issue was not resolved despite their efforts. Had we been informed that the problem persisted after the intervention, we would have immediately replaced the mini-bar. We will be having the unit re-checked based on your feedback to ensure this doesn’t happen again. Additionally, we would like to inform you that we do have a real refrigerator available for our guests should you need to store perishable food items during your stay. Regarding the noise disturbance, we completely understand how this could affect your experience. In such situations, we encourage our guests to contact the reception directly by dialing 9 from the room phone to inform us of any disturbances. This will allow us to assess the situation and intervene if needed, ensuring a more comfortable stay. Your comments are extremely valuable to us, and we are committed to making improvements based on your feedback. We hope to have the opportunity to welcome you back in better conditions and provide you with a more enjoyable stay. Kind regards, Soline - Assistant Front Office Manager

Customer review rating 2.5/5

Johannis K. S. Families - Confirmed reviews ALL

The rooms, 4 pieces, were not the level promised. The breakfast was good but the breakfast room much too Bush and too small. As silver member I expected a better stay.

Dear Guest, First and foremost, we sincerely thank you for taking the time to share your feedback. We are delighted to read that you appreciated the quality of our breakfast, the cleanliness of the premises, the warm welcome from our team, as well as our sustainability initiatives. We are, however, sorry to learn that certain aspects of your stay did not meet your expectations, particularly regarding the allocation of your rooms. The 12 m² standard double rooms you occupied correspond exactly to the category you had booked. Two of them were provided as connecting rooms, as requested, and we took the initiative to assign all four rooms side by side on the same floor for your comfort, even though this was not specifically requested. Our top-floor rooms, located under the eaves, are often appreciated for their unique charm. That said, we fully understand that their particular layout may not suit everyone. As such, we have now updated your Accor guest profile to avoid assigning this room type during your future stays. We regret not having been informed of your dissatisfaction while you were with us. Had we known, we would have done our best to offer you an alternative, subject to availability. Finally, we thank you for your loyalty as a Silver member of the ALL – Accor Live Limitless programme. You did receive the benefits associated with this status: a 5% discount on your booking, a welcome drink, and points earned from your stay. Of course, we place great importance on the satisfaction of our loyal members. However, certain personal preferences—such as room location or specific features—cannot be anticipated unless shared with us in advance. Please don’t hesitate to let us know about them prior to your arrival; we will always be happy to accommodate your wishes whenever possible. We sincerely hope to have the opportunity to welcome you again and to provide a stay that fully meets your expectations. With our warmest regards, Soline – Assistant Front Office Manager

Customer review rating 4.5/5

Franck L. Families - Confirmed reviews ALL

Personnel extrêmement sympathique. Hotel très bien situé à proximité de plusieurs lignes de métro.

Cher Monsieur L., Au nom de toute l’équipe du Mercure Opéra Garnier, je tiens à vous remercier chaleureusement pour votre message. Nous avons été particulièrement touchés par votre commentaire, et notre équipe jeune, dynamique et dévouée vous exprime sa profonde gratitude pour votre soutien. Nous sommes ravis d\'avoir contribué à rendre votre séjour très satisfaisant. Notre hôtel bénéficie effectivement d\'une localisation idéale en plein cœur de Paris, à proximité de nombreux moyens de transport, ce qui permet de se déplacer aisément et d\'apprécier pleinement la beauté de la capitale. Nous espérons avoir le plaisir de vous accueillir à nouveau très prochainement et vous remercions pour la confiance que vous nous avez accordée. Laura - Réception

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Other web-users rate our hotel

  • 668 reviews 9.6/10 Location
  • 886 reviews 6.2/10 Room
  • 969 reviews 9.3/10 Service
  • 7 reviews 6.1/10 WiFi
  • 548 reviews 3.4/10 Comfort
  • 365 reviews 9/10 Breakfast
  • 269 reviews 9.3/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.