ノボテルロトルアレイクサイド 4.5 星

This hotel enjoys a privileged location, facing Rotorua's spectacular lake. I was very well taken care of by Ms. Madison, and maintenance worker Mr. Kayden. The hotel is old and poorly maintained by management. It urgently needs a renovation, an updated with repairs in all areas. I did not sleep in my first night, the mattress had a depression in the middle, the next day I had severe back pain. The room had a beautiful view, but old with old furniture. The bathroom is small, low light, weak shower, water does not heat properly and amenities are poor. Breakfast is another disappointment, few quality options and poorly presented. The fitness room and pool are small, the mineral tubs are always filling up, and the water is never hot enough. Thanks to Mr. Kayden, Thanks to Mr. Kayden, who fixed the clock and TV in the room, put a wooden board on the bed in the other room they moved me to and thanks to the duty manager, who was sensitive. I do not recommend.

Internationally the Novotel brand enjoys a high reputation for comfort, modernity and medium to high quality services. This is not the case in the Rotorua hotel. It is tired looking, is in need of renovation. The bed was not comfortable, bedding and pillows need replacing, bathroom dates back to the 90's if not earlier. We ordered room service burger and toasted sandwich, both drowned in chips, burger patty had seen better days but the service was quick. Staff were very good however busy reception area with only one staff member is probably a reflection of the times, where staff are hard to find. Would recommend the chain owners should invest in renovating the hotel as it is located in a super spot, enjoys great views of the lake and near lots of wonderful restaurants. Too expensive for what is delivered.

At first the receptionist the check in advised me they do not provide free jars of lemon water because the lemons were short in the country and also do not provide any trim milk. This was later corrected by the staff who worked in the kitchen and gave me jars of lemon water during my stay. I thought this was a bit strange as this was the first I ever heard that a 5 star hotel would not be able to provide. The reason she gave was also strange the country was not in shortage of lemons. The room was a decent size and a comfortable bed, large TV screen with many channels. Oddly enough it is missing a microwave and a toaster. I have been in 4 star motels that provide these. It is a very convenient location with great view of the city. However it was so hot for me I could not sleep at night even during Autumn. Even with the aircon turned on to max. The windows cannot be opened but they bought up a fan for me. The blankets and pillows are made up of some kind of bird feather and a few of these would come into the carpets after 1 night. Not a big deal for me though but though I’d mention it. They clean your room out each day anyway. The buffet breakfast is great, very hearty with a lot of variety. Room service and customer service was still very good despite the misinformation at the start. The food on the menu was also beautifully cooked. It would have been good if I was told the private spa needed to be booked so I would not miss out. The gym is decent if you are not an advanced bodybuilder. Overall I’ll still give it 4 stars :)

This hotel was average. It felt dated, but the beds were comfortable and it is in an excellent location. The buffet for breakfast was OK. We stayed two nights and I would not wanted to have stayed longer.

This is definitely not up to the standard of a 4.5 star hotel. Currently in middle of my one-night stay with family and have a city view twin room. As soon as we walked into our room, I was overcome by the smell of a wet, dirty rag. Realized it was coming from the shower curtain in the bathroom. Not sure how it hadn't been properly cleaned or changed out. Smells so bad I can smell it each time I pass by the bathroom. There's no way anyone servicing the room wouldn't have noticed the horrible smell. Went for a swim and returned to the room to bathe the kids and realized it was missing a bath plug. Had to also clean the tub which had some yellow residue around some edges...Called the front desk to request a bath plug and was told it could be a while before they could get one to me. I asked if they could call back once they figure out how long it could take. Didn't receive any call back and after having my kids wait in wet swimsuits for 10 minutes decided to just give them a shower. Dont have a problem not being able to use the bath tub, but a 4-star hotel that doesnt have the courtesy to call a guest back? A call back literally takes 10 seconds. Tried calling the front desk again and there was no answer. Don't see the point in trying again... The room also does not have any hotel slippers (can't remember the last time I stayed at a 4-star hotel where this was missing). Lastly, most 4-star hotels include complimentary bottled water. None in the room and if it's not included, I thought it was standard for accor members? Feels more like a 3-star hotel in a nice location.