ノボテルロトルアレイクサイド 4.5 星

お客さまの声 (確認済みレビュー アコーホテルズ) 3.7/5 1,973 件のレビュー

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Lake End, Tutanekai Street, ニュージーランド, 3010 ロトルア, ニュージーランド

説明

ホテルのその他の情報

  • バーやレストランが並ぶ「イートストリート」から徒歩圏内

  • 屋内プール、フィットネスセンター、サウナ、バスタブ

  • 地熱によるミネラル温水プールの利用無料

  • 明るいレストラン、温かいメニューの朝食ビュッフェ

  • レイクビューテラスを備えたバー「クラークス」

当ホテルの客室

客室

シティビュー、キングサイズのベッド1台、バリアフリーのバスルーム

  • 2 人/最大
  • 28 m² / 301 sq ft
  • 寝具 1 x キングサイズベッド
  • ビュー: 街側
  • バリアフリールーム

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ホテル所在地

ノボテルロトルアレイクサイド

Lake End, Tutanekai Street, ニュージーランド
3010 ロトルア
ニュージーランド

GPS:-38.132935, 176.25143

電話番号
ファックス +64 7 347 1888

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • ペット不可
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  3.7/5  1,973 件のレビュー

トリップアドバイザーの評価  3.9/5  3,350 件のレビュー

Worst Hotel Experience Ever – Do Better, Novotel Rotorua

トリップアドバイザーの評価 1.0/5

Rich M トリップアドバイザー認証口コミ

Worst Hotel Experience Ever – Do Better, Novotel Rotorua Our stay at Novotel Rotorua was appalling from start to finish — an absolute disaster that left us feeling disrespected, disgusted, and completely unwelcome. We booked three rooms for our group and spent a significant amount of money, only to be told our rooms weren’t ready hours after check-in time. No urgency, no apology — just a dismissive “you’ll have to wait.” Meanwhile, other guests walked straight through check-in with no delays. When we finally got to our rooms, they were filthy. The bathroom hadn’t even been cleaned — hair in the sink, grime in the shower, and worst of all, the used, damp towels we had left on the floor for housekeeping were picked up and PUT BACK on the bed and in the bathroom like they were fresh. It was not only lazy, it was disgusting and unhygienic. The sheets had visible stains, and to top it off, there was a dirty sock left under the bed — proof that the room hadn’t been properly cleaned or inspected. But the worst part? The treatment we received at reception. After all that, the manager gave us a 30% discount on dinner for our group of 8. Not ideal, but we appreciated the gesture — until we watched a white family of four right next to us receive FREE breakfast and dinner with smiles and warm treatment. No explanation. Just privilege on full display. We were made to feel like second-class citizens. Whether the hotel wants to admit it or not, it felt like blatant racial profiling — we were overlooked, disregarded, and treated like we didn’t belong there. This was supposed to be a celebratory getaway. Instead, we left feeling embarrassed, angry, and deeply disappointed. Novotel Rotorua needs to be held accountable — for their standards of cleanliness, customer service, and most of all, for how they treat people of color. Never again. Avoid this place at all cost

Great location

トリップアドバイザーの評価 3.0/5

arlene_108 ファミリー - トリップアドバイザー認証口コミ

Location is great, near the lake and Rotorua's eat street. Room with lake view was ok, clean and comfortable beds. Buffet breakfast was disappointing though. If not included in your room, better to find another place. The reception staff during our check in was nice and helpful. Would still consider staying again because of the location.

Dear Arlene, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear you enjoyed our wonderful location and that our team made your check-in experience a positive one. Your comments are truly appreciated and have been shared with our team as we continually strive to provide the best possible experience for our guests. We look forward to welcoming you back to Novotel Rotorua Lakeside in the near future. Kind regards, The Novotel Rotorua Lakeside Team

Bad experience

トリップアドバイザーの評価 1.0/5

Sightsee745382 ファミリー - トリップアドバイザー認証口コミ

I booked three rooms at this hotel for one night through an online platform. We arrived at the hotel around 7 PM, after dark, and parked our car in the parking lot next to the hotel. We then checked in and left the next morning. To our surprise, about a week later, we received a $65 parking fine from the parking lot company. When we called the hotel to ask why a guest would receive a parking fine, the response was that the hotel does not offer free parking and that there is a sign outside indicating this. However, we arrived after dark, and the sign was not visible. Moreover, no hotel staff informed us of any parking fees during check-in. If the hotel charges guests for parking, there should be a clear system in place—such as a gated entry or obvious signage at the entrance—so that guests are made fully aware that this is a paid parking area. It is extremely disappointing to see that the hotel has separated its own parking lot and allowed another company to manage it in a way that targets the hotel’s own guests for profit. This practice feels deceptive and unethical, and we feel ashamed for having stayed at a hotel that engages in such questionable business conduct.

Dear Guest, Thank you for taking the time to share your feedback. We truly value hearing from our guests and appreciate your comments regarding parking. Please note that the parking lot adjacent to our hotel is managed by an independent third-party company, including all related policies and signage. To assist our guests, we provide QR codes at reception offering a 50% discounted rate for the external carpark, and our team is always happy to help with any parking-related questions during check-in. Your feedback has been shared with our team as we continually strive to ensure a smooth and comfortable experience for all our guests, and to clearly communicate important information. We sincerely thank you for sharing your experience and hope to welcome you back to Novotel Rotorua Lakeside in the future. Kind regards, The Novotel Rotorua Lakeside Team

Good location is about all they have going

トリップアドバイザーの評価 3.0/5

Lesilie G Friends getaway - トリップアドバイザー認証口コミ

This hotel is in a good location close to downtown and restaurant row. We had a great view of the lake. It's an older hotel and needs of some updates. The pool was very cloudy looking didn't look inviting the thermal pool had some black stuff floating in the water so we did not use them. No pool towels in sight if you needed one you would have to go to the front desk. The workout room was average and the front side of the gym was all glass so anyone could watch you work out (not a fan of that). They had a restaurant inside the hotel but very expensive to eat there so we didn't.

Dear Lesilie, Thank you once again for taking the time to share your thoughts with us. We noticed this feedback reflects the same experience you kindly shared earlier, and we truly appreciate you taking the time to express it again. We’re pleased you enjoyed our central location and lake views, and your comments regarding areas for improvement have been shared with the team. As mentioned, renovations are currently underway, and guest feedback like yours plays an important role in helping us continue to enhance the experience we offer. We hope to have the pleasure of welcoming you back to Novotel Rotorua Lakeside in the future. Kind regards, The Novotel Rotorua Lakeside Team

Good location is about all they have going

トリップアドバイザーの評価 3.0/5

lesilieg2022 トリップアドバイザー認証口コミ

This hotel is in a good location close to downtown & restaurant row, we had a great view of the lake. it's an older hotel and is in need of some updates. The pool was very cloudy looking didn't look inviting the thermal pools had black stuff floating in the water did not use them. No pool towels in site will need to go to the front desk if you need one. The work out room was average, and the front side of the gym was all glass so anyone could watch you work out (not a fan of that) They have a restaurant inside the hotel but very expensive to eat there so we didn't.

Dear Guest, Thank you for your review. We're pleased you enjoyed our location and the beautiful surroundings, though we're sorry to hear that some aspects of your stay fell short. Please know that renovations are currently underway, and we’re working to enhance the overall guest experience. Your feedback is truly appreciated and will help guide our ongoing improvements. We hope to have the chance to welcome you back in the future. Sincerely, The Novotel Rotorua Lakeside Team

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 2,113 件のレビュー 4.7/10 客室
  • 1,496 件のレビュー 6.4/10 サービス
  • 22 件のレビュー 6.7/10 インターネット
  • 938 件のレビュー 2.4/10 清潔さ
  • 746 件のレビュー 5.8/10 快適さ
  • 584 件のレビュー 4.2/10 設備
  • 576 件のレビュー 3.2/10 雰囲気

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ロトルアのすべてのホテル

料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。