Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,191 reviews

ALLSAFE approved hotel

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Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
New Zealand



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,191 reviews

TripAdvisor Rating  4.0/5  3,168 reviews

Certificate of excellence 2022

Great location, fantastic restaurant

Customer review rating 4.0/5

Michael Couples - Confirmed reviews ALL

Great hotel, but we did have a few issues. Bed was old, and saggy, which meant sleep wasn't the best. Car park was constantly full, mostly with people who were not staying at the hotel. Security / boomgates on the carpark are needed to ensure parking is available. Also we completed online check-in before arriving, but then had to go through all the normal check in process when we arrived, making the time taken to check-in online a complete waste.

Great stay

Customer review rating 4.5/5

Meg Families - Confirmed reviews ALL

Wonderful location, helpful staff and comfortable beds.

Lovely welcoming staff.

Customer review rating 4.0/5

Irene D. Solo - Confirmed reviews ALL

Overall good experience but the coffee supplied from the machine in your restaurant has to be the worst I have ever tasted and should not be used.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Disappointing - the place looks drab and throughout the time I was there nobody cleaned the corridors - I noticed a piece of paper and other rubbish sitting in the middle of the floor for the 4 days I was there.

Great stay

Customer review rating 5.0/5

Jacqueline J. Families - Confirmed reviews ALL

We had a great stay. The hotel upgraded us to a lakeview room and allowed us an early checkin for which I was very grateful for as we were travelling with a baby. We had dinner in the buffet restaurant food was delicious so nice to enjoy fresh oysters and seafood in NZ. Loved the bar and the band that was playing it was a relaxed and welcoming vibe.


Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent service, very friendly staff

Well located

Customer review rating 3.0/5

Chris A. Couples - Confirmed reviews ALL

Checking in was delayed by 40 mins. Received drink vouchers. We listened to guests beside us greeting a warm greeting, we got "Hello, Name?" We had a business for 10 yrs, if we greeted people like that we would have had it for 10 months. It's an old place done up a bit. Photos on website deceiving.

Great location great stay

Customer review rating 5.0/5

Evan G. Friends - Confirmed reviews ALL

Stayed for 3 nights. Everything was perfect from friendly helpful staff great beds and food.

Great room good service

Customer review rating 4.5/5

Neville W. Couples - Confirmed reviews ALL

Very happy

Good stay

Customer review rating 4.5/5

Meng D. Couples - Confirmed reviews ALL

Nice staff, comfortable services, tasty food.

Truely kiwi hospitality

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The service was provided by truely kiwi staff, their “can do” attitude just made my day. The manager on duty was Nathan, he checked me in without hesitate even I arrived very early, also upgraded my room at check-in, he treated loyalty customer very well, I felt I made right choice to becoming a platinum member.

Customer review rating 5.0/5

Darryl K. Couples - Confirmed reviews ALL

Great staff excellent location very clean

Dear Darryl K., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great stay

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

Had a wonderful stay with my 2 children. Everyone was friendly and helpful Thank you

Dear McPhail L., Thank you for your great review it is pleasing to see you enjoyed your stay with us. Sincerely, Edward Judd General Manager

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Tv didn’t work ; shifted to another room

Dear Carol F., Thank you for your great review. We certainly appreciate your clear pros and cons of the hotel. We are pleased you enjoyed your stay and we look forward to welcoming you back again next time. Sincerely, Edward Judd General Manager

looked after

Customer review rating 5.0/5

Jenny Couples - Confirmed reviews ALL

lovely smiley obliging staff from front desk restaurant to room service

Dear Jennifer M., Thank you very much for taking the time to share your review with us following your recent stay. We`re thrilled to read that your stay was comfortable and that we have exceeded your expectations. We very much appreciate your positive comments about the rooms, cleanness and our friendly and helpful staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great Stay.

TripAdvisor rating 5.0/5

Howarth A TripAdvisor review

Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.

Kia ora Howarth, I am very pleased to read such a positive feedback and to know that you enjoyed all aspects of your stay is everything we want when our guests stay with us. I will make sure to pass on your feedback to the team members and we hope to welcome you again very soon.

Fantastic holiday stay.

TripAdvisor rating 5.0/5

kevinhilliam TripAdvisor review

Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.

Kia ora kevinhilliam, Thank you for taking the time to review our hotel, I am so pleased to see you enjoyed your time with us! We look forward to your next visit.

Central location but not the Ritz!

TripAdvisor rating 3.0/5

karenmoore2022 TripAdvisor review

The customer service was exceptional however the rooms are very dated and not overly clean. Unfortunately the walls are not sound proof and we were disturbed numerous times throughout the night with people running up and down the corridor and then knocking on our doors so not the most enjoyable stay we have had. :(

Kia ora Karen, Thank you for taking the time to review our hotel, I apologize that your stay was up to your standards. I am sure your next stay will be more enjoyable.

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

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