Novotel Rotorua Lakeside Hotel 4.5 stars

I had checked in online 2 days before, I am an Accor silver member, I arrived early at approx 1.35pm. Upon arrival, Olivia was at reception and did not even say Hello or Welcome, Our room was obviously not ready yet but she didn't explain this to me until I asked. She made a call and then said that our room was being maintained. She offered me 2 drinks vouchers and said she will bring the key over to me once ready. Everybody else checked in no problems. at approx. 2.05pm I went up to reception again and Olivia made another phone call. still not ready at 2pm, official check in time. More people are checking in no problems. At 2.30pm I go up again and speak to Hareta? who checked us in immediately from Room 512 to 310, she went to get the 2 water bottles and card from 512. when she delivered it, we told her we were very disappointed with Olivas and the arrival process. Why did she not change our rooms much earlier? Then we got a phoen call from reception offering us a private soak in the spa .

Really enjoyed the hotel rooms were clean and tidy

Very relaxing. Friendly staff. Lovely breakfast.

Our stay was very pleasant, the reception staff were very friendly and new there job well. The room was well presented clean and tidy . Overall our stay was extremely satisfying.

Enjoyed the facilities, food was also lovely and friendly and helpful service during my stay.

Beautiful place to stay with amazing and polite staff members, nice sized and clean rooms and great food.

Check in was in long queue with only one staff in charge . Staff could not recommend or provide anything about Rotorua.

Overall we enjoyed our stay, however was disappointed with the breakfast experience. It seems that you don't roster enough staff on to clear and setup tables. One day we even had to clean a table, and find cutlery and serviettes ourselves. Chef was never at their station, so unable to order omelettes. Also, theReceptionist when we checked out was distant, and appeared disinterested.

2-night stay in double queen city view suite. Room very comfortable and clean, free parking appreciated, evening buffet meal was enjoyable, staff helpful, HD TV in room great.

Reception was pleasant with welcoming efficient staff, the room was clean, bright and nicely presented. However the bar was cold and not at all a place one would wish to stay long in. We had booked a table in the Restaurant on arrival in early afternoon for that evening, but on arrival we were given no choice on where to sit and were placed at a table next to the open external doors and despite asking to move were given no opportunity to do so. The Restaurant was about 60% occupied mostly by families with numerous children, but the Restaurant appeared unwilling to at least provide an area where guests who wanted to enjoy a quiet meal could be catered for. The doors in the bar and restaurant were all open wide, we were told by a Management instruction, on what was a very cold windy evening, creating an uncomfortable cold and noisy environment. Interestingly, breakfast on the next morning was a little better as the doors were now closed and the numerous families were not there, giving an atmosphere a bit nearer to that one would expect for a hotel of this standard.

I was a little annoyed we were checking out at 11am on Saturday and room service knocked on our door at 10am asking if we would like our room cleaned. This was quite inconvenient especially when we were checking out in an hour.

We really enjoyed our stay at the Novatel. The staff were accommodating, our room was comfortable and the restaurant food was enjoyable.

Everything was excellent from location, food, the room and facilities plus the very competent and friendly staff.

It was very nice. The reception staff were friendly and very efficient.

Not a good start with a twenty minute wait to check in. Amazing only one on at peak period. Room key only activated for one night not three. Returning the following day greeted with a shrug and a comment "These things happen". Later on the second day asked another receptionist if it was possible to improve the wifi as it was only 1 mips in 441. Received another shrug with a short "no"