Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 3.7/5 1,973 reviews

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Novotel Rotorua Lakeside - Image 1
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Novotel Rotorua Lakeside - Image 4
Lake End, Tutanekai Street, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - Buffet breakfast & Dinner

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

Our accommodation(s)

Room

City View King Room with Special Access Bathroom

  • 2 pers. max
  • 28 m² / 301 sq ft
  • Bedding 1 x King size bed(s)
  • Views: City View
  • Accessible room

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Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Telephone
Fax +64 7 347 1888

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ATLAS RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  1,973 reviews

TripAdvisor Rating  3.9/5  3,350 reviews

Worst Hotel Experience Ever – Do Better, Novotel Rotorua

TripAdvisor rating 1.0/5

Rich M TripAdvisor review

Worst Hotel Experience Ever – Do Better, Novotel Rotorua Our stay at Novotel Rotorua was appalling from start to finish — an absolute disaster that left us feeling disrespected, disgusted, and completely unwelcome. We booked three rooms for our group and spent a significant amount of money, only to be told our rooms weren’t ready hours after check-in time. No urgency, no apology — just a dismissive “you’ll have to wait.” Meanwhile, other guests walked straight through check-in with no delays. When we finally got to our rooms, they were filthy. The bathroom hadn’t even been cleaned — hair in the sink, grime in the shower, and worst of all, the used, damp towels we had left on the floor for housekeeping were picked up and PUT BACK on the bed and in the bathroom like they were fresh. It was not only lazy, it was disgusting and unhygienic. The sheets had visible stains, and to top it off, there was a dirty sock left under the bed — proof that the room hadn’t been properly cleaned or inspected. But the worst part? The treatment we received at reception. After all that, the manager gave us a 30% discount on dinner for our group of 8. Not ideal, but we appreciated the gesture — until we watched a white family of four right next to us receive FREE breakfast and dinner with smiles and warm treatment. No explanation. Just privilege on full display. We were made to feel like second-class citizens. Whether the hotel wants to admit it or not, it felt like blatant racial profiling — we were overlooked, disregarded, and treated like we didn’t belong there. This was supposed to be a celebratory getaway. Instead, we left feeling embarrassed, angry, and deeply disappointed. Novotel Rotorua needs to be held accountable — for their standards of cleanliness, customer service, and most of all, for how they treat people of color. Never again. Avoid this place at all cost

Customer review rating 2.5/5

Shiuwasni A. P. L. N. Couples - Confirmed reviews ALL

The hotel needs slight upgrade. The Bathroom wasn't very clean

Dear Guest, Thank you for sharing your feedback. While we’re pleased to hear you appreciated our convenient location, we're sorry to learn that aspects of your stay did not meet expectations. Cleanliness is a priority for us, a. your comments have been shared with the team for follow-up. We’re currently in the process of upgrading areas of the hotel a. hope to have the opportunity to welcome you back for a more enjoyable experience. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 5.0/5

Gurpreet (. S. Business - Confirmed reviews ALL

Enjoyed my stay

Dear Guest, Thank you for your lovely feedback! We’re so pleased to hear you enjoyed your stay and hope to welcome you back to Novotel Rotorua Lakeside again soon. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 4.0/5

Lana A. Families - Confirmed reviews ALL

The staff were super friendly. We loved the kid's playroom in the lobby. Such a nice touch and it proved super useful as multiple households traveling together. Our kids were occupied and happy while the adults waited for each other / worked out itineraries etc. The beds were very comfy. There was a bit of a faff with figuring out the parking situation. All in all, a solid 8.

Dear Guest, Thank you for taking the time to share your feedback. We're so pleased to hear you felt well looked after by our team and that the kids’ playroom was a helpful space for your group—it’s lovely to know it added to your experience. It’s also great to hear you found the beds comfortable and your stay enjoyable overall. We truly appreciate your comments and hope to welcome you back to Novotel Rotorua Lakeside in the near future. Warm regards, The Novotel Rotorua Lakeside Team

Customer review rating 3.5/5

Elizabeth H. Business - Confirmed reviews ALL

I give the stay 7/10 which is relatively high and certainly above average. However, bathroom needs serious refurbish - with no shower option (unable to access shower) and bath only not my preference. Other facilities in the room were as expected .

Dear Guest, Thank you for sharing your feedback with us. We’re pleased to hear you enjoyed our convenient location and appreciate your kind comments. Your observations regarding the room have been noted, and we’re currently undertaking refurbishment work across the hotel to enhance the overall guest experience. We hope to have the opportunity to welcome you back again in the future. Warm regards, The Novotel Rotorua Lakeside Team

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Other web-users rate our hotel

  • 1,285 reviews 8.9/10 Location
  • 2,113 reviews 4.7/10 Room
  • 1,496 reviews 6.4/10 Service
  • 22 reviews 6.7/10 WiFi
  • 938 reviews 2.4/10 Cleanliness
  • 746 reviews 5.8/10 Comfort
  • 584 reviews 4.2/10 Amenities
  • 576 reviews 3.2/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.