Novotel Rotorua Lakeside Hotel 4.5 stars

Friendly staff and clean and tidy room

After a weekend with all the grandchildren, it was so nice for me and my husband to unwind in the spa, have a drink in the bar watching the rugby and then on to diner. All in the one place. Love it.

Freindly, helpful and great service

Clean and tidy rooms and facilities, pleasant staff and great stting

Staff were very good without exception and the hotel is in an excellent location. Rooms were clean and a decent size though in need of a makeover.

Comfortable rooms Friendly service

Very good, I think you need towel hooks on the back of the bathroom door, and the fan didn’t work for the shower steam.

The stay was average face cloths dirty. shower was poor room were not clean as will as they should.

Overall the stay was lovely, there was a conference on and the music was quite loud in our room, but besides that we were quite happy. Housekeeping staff were so lovely and willing to chat as well as food and beverage. Reception staff seemed like they had no time for us, including an assistant manager which was the biggest down fall as we don’t come to Rotorua very often so it wasn’t the warmest welcome. With that being said Dave and Keekee On reception were a delight to see and talk to.

The swan towels , bubbles and fruit platter for our anniversary was a lovely surprise and hand written card was awesome.

Room was tidy and good to stay. But I couldn't get hold of anyone at the reception by phone when I needed to enquire about something which was not on the information on the room TV. I also noticed that hot food for breakfast was not really hot good enough to eat.

Your team of staff were fantastic I especially thought the friendliness of the room service team was awesome everyone would say Hi made you feel welcome I loved that

I enjoyed my three night stay in Rotorua. The food provided at the conference and in the restaurant was excellent. The bar area was wonderful, loved the fire pit. The hotel was warm, clean and my room was well serviced.

Had a lovely weekend in Rotorua. Lovely friendly staff. Lovely Room. Lovely buffet dinner & breakfast.

We are 2 Heartist that working for Ibis and Novotel WLG and were having our quick getaway with friends in Rotorua to celebrate our anniversary. As we only had 2 days off to enjoy so we had driven from WLG at 4am just so we can enjoy our time in Rotorua as much as we could. We aware that we were early on check in around 11 so we left to see friends and called back to check if the room was ready around 12. and Yes the room was ready for us. On check in, unsure what your procedures was but all info we given were room number with 2 keys and how to get to the room. No wifi, Rotorua attractions, parkings info, spa use, restaurant hours or even breakfast timings was told on check in. Despite me being stayed with you guys before that I knew those thing, my partner was not. So she was unhappy at first. However, we needed to head out. In the afternoon, we came back to take a break, we noticed there was fruit platter which delivered in a tray kept on the desk WITH NOTHING WRITTEN saying why that was there and whether it was for us or not. Being working under the same group, we happened to know that was what we did the same to our guest BUT we did it with note saying welcome and enjoy. Second thing to disappoint. We headed out for dinner and drinks with our friends and came back around 11am. We walked pass reception and asked for 1 dental kit on our way to the room. All we received was the 'dental kit'. No smile or at least a HELLO word was given from the receptionist. We were both hungry but it was late and we were unable to drive due to heavy drinking so we decided to order room service. We called and someone on the other side of the line said there was NO CHEF so no food was available at all for the whole night. We were stunt. Nothing else was given in return. We ended up risking ourselves head out to drive to McDonald for food or else he would sleep hungry. We did notice F&B staff were still in the restaurant on our way out. My partner works for Novotel WLG and even she was taught how to make basic food (at lease fries or wedges) if any guests called for food during night time. Third thing to disappoint. On check out, at least the man who gave my partner the receipt was nice enough to ask where we heading to and wished us a safe trip home. Big thank you to the lady in dress who served us at the bar with a lovely smile and attention even though bar is already closed by the time we got back at night. Being 2 Heartist working under the same group, we were guided to treat our guests equally with attention and welcome attitude. But we were wondering if Heartist is only available in our properties??? Novotel has its FEEL WELCOME slogan but we did not 'FEEL WELCOME' at all during our time there. We did not expect much as we was not spending much time in the hotel but at least a smile would brighten a small moment. Overall, we did not have any eager to use any of your service apart from the bar and room to sleep (obviously). We left with disappointment and un-welcome feeling to WLG..... so sad to say so!!