Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 12,734 reviews

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Novotel Rotorua Lakeside
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Room 1

Number of guests
Children's age

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Hotel extras

  • Steps from "Eat Street" bars and restaurants

  • Indoor pool, fitness centre, hot tub

  • Complimentary geothermal mineral pool access

  • Light-filled restaurant, hot breakfast buffet

  • Clarke's Bar with lake-view terrace

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Thermal Spa
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • Golf course 18 holes (Nearby)
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
Information message

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010
rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00

  • TUTANEKAI ST. :  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST... :  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Junior Suite 1 King Bed Lake View

  • Max. number of persons: 4
  • Area: From 41 / 441 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Executive Suite

  • Max. number of persons: 4
  • Area: From 72 / 775 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)

Royal Suite - 3 Bedroom Apartment

  • Max. number of persons: 6
  • Area: From 245 / 2637 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • High speed internet
  • Microwave
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone(...)
Suites

Our restaurants and bars

ATLAS CAFE & RESTAURANT

Type of cuisine: International

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Menu (PDF)

Lunch

11:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

CLARKE'S BAR

Non contractual photo

Catch up with family or friends in a relaxed atmosphere and enjoy our fine range of wine and beer or relax with a cocktail. A good place for pre dinner drinks or just to unwind after a hard day's work.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

12,734 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,109 reviews

Customer review rating 4.2/5

Erich S. Q. Couples - 21/10/2020 Confirmed reviews ALL

We booked a Junior Suite 1 King Bed Lake View which was confirmed. On entering the Suite we found that we were allocated a rear Suite facing the back of the Hotel. On returning back to the foyer complaining we were then shifted in to the Royal Suite which has Lake View. This is now the second time this happened to us in one year at your hotel. We are in our eighties and go on holiday to relief our stress and not the opposite. The Royal Suite was OK but not ideal as to get to our bedroom had to go up two flights of steps. We are very disappointed as the same happened in May this year but to our luck the Suite across the passage was free and we had our lake view eventually allocated. We do like the Novatel Hotel but the stress is becoming too much with this type of incidents on arrival.

Great location and nice room

Customer review rating 4.2/5

Mark Couples - 20/10/2020 Confirmed reviews ALL

Nice staff and great service, enjoyed the breakfast with an excellent variety.

Top Notch

Customer review rating 4.2/5

Brian M. Business - 20/10/2020 Confirmed reviews ALL

We held our annual conference at the venue and the service and attitude from the whole team was top notch. As the event organiser, I can say it was the best all-round service we have received with our event in New Zealand. I would not hesitate to recommend this hotel to anyone looking at Rotorua for an event.

Customer review rating 4.2/5

Paula Couples - 20/10/2020 Confirmed reviews ALL

Everything was perfect.

Lovely place

Customer review rating 4.2/5

Maria J. Couples - 20/10/2020 Confirmed reviews ALL

We enjoyed the friendliness and the atmosphere at Novotel, the proximity to lake and city and the help and support received especially from the cook. Loved the spa also.

Comfortable

Customer review rating 4.2/5

Anne Couples - 20/10/2020 Confirmed reviews ALL

Friendly staff and clean and tidy room

Great location

Customer review rating 4.2/5

Anonymous Couples - 20/10/2020 Confirmed reviews ALL

After a weekend with all the grandchildren, it was so nice for me and my husband to unwind in the spa, have a drink in the bar watching the rugby and then on to diner. All in the one place. Love it.

Great service

Customer review rating 4.2/5

Bob A. Business - 19/10/2020 Confirmed reviews ALL

Freindly, helpful and great service

Enjoyable Conference

Customer review rating 4.2/5

Paul H. Business - 19/10/2020 Confirmed reviews ALL

Clean and tidy rooms and facilities, pleasant staff and great stting

Great staff, excellent location

Customer review rating 4.2/5

Anonymous Business - 19/10/2020 Confirmed reviews ALL

Staff were very good without exception and the hotel is in an excellent location. Rooms were clean and a decent size though in need of a makeover.

Great location close to city centre

Customer review rating 4.2/5

Sandy Business - 19/10/2020 Confirmed reviews ALL

Comfortable rooms Friendly service

Great location.

Customer review rating 4.2/5

Clint W. Business - 19/10/2020 Confirmed reviews ALL

Very good, I think you need towel hooks on the back of the bathroom door, and the fan didn’t work for the shower steam.

It Was ok

Customer review rating 4.2/5

Shaun H. Couples - 19/10/2020 Confirmed reviews ALL

The stay was average face cloths dirty. shower was poor room were not clean as will as they should.

Dear Shaun h., Thank you for taking the time to comment on your stay with us. I was disappointed to see your comments about your stay though. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. So sorry for the inconvenience! Please get in touch with me when you plan your next visit so that we can take good care of you. Sincerely, Edward Judd General Manager

Good stay

Customer review rating 4.2/5

Kaci R. Couples - 19/10/2020 Confirmed reviews ALL

Overall the stay was lovely, there was a conference on and the music was quite loud in our room, but besides that we were quite happy. Housekeeping staff were so lovely and willing to chat as well as food and beverage. Reception staff seemed like they had no time for us, including an assistant manager which was the biggest down fall as we don’t come to Rotorua very often so it wasn’t the warmest welcome. With that being said Dave and Keekee On reception were a delight to see and talk to.

Well looked after

Customer review rating 4.2/5

David P. Couples - 19/10/2020 Confirmed reviews ALL

The swan towels , bubbles and fruit platter for our anniversary was a lovely surprise and hand written card was awesome.

Good stay

Customer review rating 4.2/5

Chanho K. Couples - 19/10/2020 Confirmed reviews ALL

Room was tidy and good to stay. But I couldn't get hold of anyone at the reception by phone when I needed to enquire about something which was not on the information on the room TV. I also noticed that hot food for breakfast was not really hot good enough to eat.

A great venue awesome team

Customer review rating 4.2/5

Murray Business - 19/10/2020 Confirmed reviews ALL

Your team of staff were fantastic I especially thought the friendliness of the room service team was awesome everyone would say Hi made you feel welcome I loved that

Good facilities and lovely food

Customer review rating 4.2/5

Kelley Business - 19/10/2020 Confirmed reviews ALL

I enjoyed my three night stay in Rotorua. The food provided at the conference and in the restaurant was excellent. The bar area was wonderful, loved the fire pit. The hotel was warm, clean and my room was well serviced.

Great Stay

Customer review rating 4.2/5

Lynette Families - 19/10/2020 Confirmed reviews ALL

Had a lovely weekend in Rotorua. Lovely friendly staff. Lovely Room. Lovely buffet dinner & breakfast.

Disappointed and un-welcome at all

Customer review rating 4.2/5

Chinmay Couples - 18/10/2020 Confirmed reviews ALL

We are 2 Heartist that working for Ibis and Novotel WLG and were having our quick getaway with friends in Rotorua to celebrate our anniversary. As we only had 2 days off to enjoy so we had driven from WLG at 4am just so we can enjoy our time in Rotorua as much as we could. We aware that we were early on check in around 11 so we left to see friends and called back to check if the room was ready around 12. and Yes the room was ready for us. On check in, unsure what your procedures was but all info we given were room number with 2 keys and how to get to the room. No wifi, Rotorua attractions, parkings info, spa use, restaurant hours or even breakfast timings was told on check in. Despite me being stayed with you guys before that I knew those thing, my partner was not. So she was unhappy at first. However, we needed to head out. In the afternoon, we came back to take a break, we noticed there was fruit platter which delivered in a tray kept on the desk WITH NOTHING WRITTEN saying why that was there and whether it was for us or not. Being working under the same group, we happened to know that was what we did the same to our guest BUT we did it with note saying welcome and enjoy. Second thing to disappoint. We headed out for dinner and drinks with our friends and came back around 11am. We walked pass reception and asked for 1 dental kit on our way to the room. All we received was the 'dental kit'. No smile or at least a HELLO word was given from the receptionist. We were both hungry but it was late and we were unable to drive due to heavy drinking so we decided to order room service. We called and someone on the other side of the line said there was NO CHEF so no food was available at all for the whole night. We were stunt. Nothing else was given in return. We ended up risking ourselves head out to drive to McDonald for food or else he would sleep hungry. We did notice F&B staff were still in the restaurant on our way out. My partner works for Novotel WLG and even she was taught how to make basic food (at lease fries or wedges) if any guests called for food during night time. Third thing to disappoint. On check out, at least the man who gave my partner the receipt was nice enough to ask where we heading to and wished us a safe trip home. Big thank you to the lady in dress who served us at the bar with a lovely smile and attention even though bar is already closed by the time we got back at night. Being 2 Heartist working under the same group, we were guided to treat our guests equally with attention and welcome attitude. But we were wondering if Heartist is only available in our properties??? Novotel has its FEEL WELCOME slogan but we did not 'FEEL WELCOME' at all during our time there. We did not expect much as we was not spending much time in the hotel but at least a smile would brighten a small moment. Overall, we did not have any eager to use any of your service apart from the bar and room to sleep (obviously). We left with disappointment and un-welcome feeling to WLG..... so sad to say so!!

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