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Novotel Rotorua Lakeside Hotel 4.5 stars

Customer review rating 4.2/5 14,503 reviews

ALLSAFE approved hotel

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Novotel Rotorua Lakeside
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+ 22 Services

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End
Tutanekai Street
3010 rotorua
new zealand

Tel: +6473463888

Fax: (+64)7/3471888

Check-in from 14h00

Check out up to 11h00



  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS :-38.132935, 176.25143

Hotel services


Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • One Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
  • 11 Meeting rooms
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 199 rooms
    • 4 rooms for people with reduced mobility
    • 5 family rooms
    • 21 connecting rooms
    • 199 non-smoking rooms
    • 5 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • WiFi in the communal areas
    • High Speed WiFi
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Elevator to all floor
  • Check In & Check-out facilities
    • Late Checkout
    • Express check-out
    • Express check-in
  • Luggage storage
    • Luggage storage
  • Porter
    • Porter
  • Currency exchange
    • Currency exchange
Access to property
  • Onsite carparking
    • On site
    • 104 parking spaces
    • Private
    • Parking opened 24/7
    • Parking with security service
  • Geo-thermal pool
    • Covered
    • On site
  • In Balance Fitness Centre
    • On site
    • Thermal Spa
    • Sauna room
  • Services for children
    • Childrens TV Channels

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 320

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 300 people

Find out more

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

14,503 reviews

TripAdvisor Rating 4.0/5

3,154 reviews

Fabulous hotel.

Customer review rating 5.0/5

Maria Couples - 22/10/2021 Confirmed reviews ALL

We are looking forward to coming back. Last year the hot pools were closed because of the Covid situation. But this year I could enjoy the spa and the pools. Our room was fantastic, spacious and with lake view. Staff were very friendly and helpful. Our dinner and breakfast were beautiful. The bar environment is nice and cosy, perfect for our getaway. Thank you so much :)

Relaxing and care free for a few days

Customer review rating 5.0/5

Cherie Families - 21/10/2021 Confirmed reviews ALL

Everyone we encountered were lovely to talk to and made our stay feel very relaxing and care free. The receptionist at both check-in and check-out was lovely and we didn't feel rushed. The bar staff were great , excellent sense of humour - especially when we spotted how many bottles were displayed behind the bar! The restaurant staff were good but maybe a little bit more attention to detail as on the morning we were checking out we had our breakfast but no cutlery, the tea cups were what you would normally get an expresso or short black in. The food was excellent though. The room was well presented and clean and the bed was so comfortable it was hard to get up in the mornings. We loved the fact that we had to book for the pool area as this meant it wasn't overcrowded and made it feel more special to have it to ourselves. The location was great too as you have the lake at one end of the street and Eat Street on the other - perfect combination. It's going to be even better once the activity park is finished.

Great spot, great staff

Customer review rating 4.5/5

Anonymous Business - 20/10/2021 Confirmed reviews ALL

Excellent, will be back again

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge 20/10/2021 TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Great welcome

Customer review rating 5.0/5

Peter M. Business - 19/10/2021 Confirmed reviews ALL

Fast frenidy check in .Very clean room, with good covid care taken care of. Most enjoyable stay and felt most welcome. Thankyou. Very tasty meal at the resurant with outstsanding service .

Great location

Customer review rating 4.5/5

Sharon Families - 19/10/2021 Confirmed reviews ALL

Stayed 1 night with the kids. Great location for walking to "Eat Street" and to local activities

Very disappointing, especially given the price we paid.

Customer review rating 1.0/5

Susan Families - 19/10/2021 Confirmed reviews ALL

The room was not only shabby but dirty. There was what looked like vomit on the sink (I have a photo if you’d like) and snot on the wall. The fold- out couch was so uncomfortable. There were burns/stains on the carpet and the buffet breakfast (usually a highlight) was unavailable, which I understand due to Covid but no one told us when we booked. The price was expensive and the room was not worth it. I will not stay at another Accor hotel after this experience.

Excellent Hotel

Customer review rating 4.5/5

Andrea T. Families - 18/10/2021 Confirmed reviews ALL

Excellent hotel. Great staff, that responded to our queries and helped us get a very suitable room for our family.

Fantastic place to stay

Customer review rating 4.5/5

L P. Families - 18/10/2021 Confirmed reviews ALL

What an absolute pleasure it was to stay at this Novotel! The service, hotel facilities , cleanliness, comfort of the beds was wonderful. The breakfast menu great, food was beautiful and the service from Dean and his team was amazingly friendly and professional. We certainly felt very well looked after and just a bit spoilt.

Good Location

Customer review rating 3.0/5

Aimee Families - 17/10/2021 Confirmed reviews ALL

Great location and friendly staff but needs a deep clean, cups were dirty and thick dust.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill 17/10/2021 TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.


Customer review rating 3.0/5

M S. Couples - 16/10/2021 Confirmed reviews ALL

Nice view, food not the best

Great location, right beside Eat Street and all thosectestaurants

Customer review rating 5.0/5

Pippa B. Business - 16/10/2021 Confirmed reviews ALL

Beatiful clean room, friendly staff, delicious breakfast. Great place to stay.

Great experience

Customer review rating 5.0/5

Yvonne Couples - 16/10/2021 Confirmed reviews ALL

From the greeting at reception to the service at the bar and in the restaurant nothing could be faulted

Great nights stay

Customer review rating 5.0/5

Les F. Couples - 15/10/2021 Confirmed reviews ALL

Great night stay, it was our wedding anniversary, on our arrival there was a bottle on wine and a slice of cake waiting in our room.

Good location

Customer review rating 3.5/5

Craig Couples - 15/10/2021 Confirmed reviews ALL

Right next to the lake and eat street. Was a good location and staff are very friendly.

Excellent stay and perfect location

Customer review rating 5.0/5

Elizabeth Couples - 15/10/2021 Confirmed reviews ALL

I had an operation at the Rotorua hospital and we live out of town. As the hotel is nextdoor it was the perfect location for him to pop up and down to see me. He could also work remotely from the hotel and enjoy the central location. lakeviews and space that Lakeside provides. The meals were excellent and the rooms very clean and I enjoyed all the TV channels on my return.

Annual Stay

TripAdvisor rating 4.0/5

wendyj181 07/10/2021 TripAdvisor review

Another stay at the Novotel, our go to for our annual holiday in Rotorua. Disappointed that we couldn't use the pool area due to the 2 bubble COVID requirement but understand the need. Also disappointed no buffet breakfast but we'll just have to return once we're out of Level 2!!

Business Trip

TripAdvisor rating 4.0/5

bhaskars121 22/08/2021 TripAdvisor review

Well located hotel close to eating outlets, lake side and easy walk to town center. Hotel is Clean and tidy with good meeting and entrainment areas. Breakfast is excellent with many options. Front desk reception area needs attention - waited for around 10minutes at check in time while the only person was on the phone.

Kia Ora Thank you for positive review. I am pleased that you had a great stay overall and that we were able to accommodate. I will pass your feedback over to our team as this will encourage us to keep up the good work and areas that need improvement. I am sorry to hear about the wait at Reception. I will also pass over to our team as we strive to give excellent service. I hope we do see you back again with us in the future.


TripAdvisor rating 5.0/5

5accounts Business - 16/08/2021 TripAdvisor review

The window had happy birthday on it from previous person staying written in the condensation on the window and rubbish under the bed. Not cleaned fully also the shower head needs a descale or a new one water came out in all directions. Other than that all was great .

Kia Ora I would like to send our sincerest apologies regarding the cleanliness of the room. I have shared your feedback with our team to ensure we make the improvements needed as this is not the service we promise should this occur in the future. I am delighted to hear that the rest of your stay was comfortable and that overall you had a great experience. We hope to welcome you back again in the future. Kind regards.

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