Novotel Rotorua Lakeside

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Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.3/5 3,178 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

  • TUTANEKAI ST.:  STATE HWY 5 TOURISM CTR BUS

  • TUTANEKAI ST...:  STATE HWY 33 TOURISM CTR BUS

  • By plane

    HAMILTON At 80km / 49.71 miles

  • By plane

    ROTORUA At 8km / 5 miles

GPS:-38.132935, 176.25143

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ATLAS CAFE & RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Rotorua Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,178 reviews

TripAdvisor Rating  4.0/5  3,167 reviews

Certificate of excellence 2022

Great room good service

Customer review rating 4.5/5

Neville W. Couples - Confirmed reviews ALL

Very happy

Good stay

Customer review rating 4.5/5

Meng D. Couples - Confirmed reviews ALL

Nice staff, comfortable services, tasty food.

Truely kiwi hospitality

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

The service was provided by truely kiwi staff, their “can do” attitude just made my day. The manager on duty was Nathan, he checked me in without hesitate even I arrived very early, also upgraded my room at check-in, he treated loyalty customer very well, I felt I made right choice to becoming a platinum member.

Customer review rating 5.0/5

Darryl K. Couples - Confirmed reviews ALL

Great staff excellent location very clean

Dear Darryl K., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great stay

Customer review rating 4.5/5

L. Families - Confirmed reviews ALL

Had a wonderful stay with my 2 children. Everyone was friendly and helpful Thank you

Dear McPhail L., Thank you for your great review it is pleasing to see you enjoyed your stay with us. Sincerely, Edward Judd General Manager

Customer review rating 2.5/5

Anonymous Couples - Confirmed reviews ALL

Tv didn’t work ; shifted to another room

Dear Carol F., Thank you for your great review. We certainly appreciate your clear pros and cons of the hotel. We are pleased you enjoyed your stay and we look forward to welcoming you back again next time. Sincerely, Edward Judd General Manager

looked after

Customer review rating 5.0/5

Jenny Couples - Confirmed reviews ALL

lovely smiley obliging staff from front desk restaurant to room service

Dear Jennifer M., Thank you very much for taking the time to share your review with us following your recent stay. We`re thrilled to read that your stay was comfortable and that we have exceeded your expectations. We very much appreciate your positive comments about the rooms, cleanness and our friendly and helpful staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Nice room. Great service

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

I was surprised to see a number of patched gang members leaving the hotel in the morning.

Dear Mark A., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Comfort

Customer review rating 4.5/5

Val J. Friends - Confirmed reviews ALL

Lovely accommodation which is very comfortable. Great staff.

Dear Valerie J., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Great location

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

When in Rotorua - on business - I stay at the Novotel as its location is great and the bar and restaurant are always welcoming.

Dear Bronwyn M., Thank you for your amazing review. It was a pleasure to welcome you to our hotel. We hope to see you again soon Sincerely, Edward Judd General Manager

Awesome stay

Customer review rating 4.5/5

Nancy A. D. Business - Confirmed reviews ALL

Staff was excellent, very friendly hospitable kitchen and front desk team. You guys made our short stay memorable. The wide selection of food was absolutely amazing. I kept going back to the sea food section. Yum

Dear D. & Nancy Y., We particularly appreciate positive feedback about our staff as this is a great way for the staff member and the Management team to realize that we are delivering on our service promise. It is very rewarding for the team when we share this feedback directly with them. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Amazing place to stay!! Staff absolutely amazing! So helpful and friendly.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Another great stay. Been going to Novotel for years and it’s only getting better! Staff are fantastic, very friendly and helpful. Reception crew do such a great job, also the bar/restaurant team are A+.Booked again for a few weeks time. Thank you Novotel Rotorua

Dear Kelvin H., Thank you for your fantastic review. I am so pleased to see your stay was an excellent one. We look forward to your next stay. Sincerely, Edward Judd General Manager

Reservation POOR Service

Customer review rating 1.5/5

Jayson A. V. Families - Confirmed reviews ALL

Reservation : POOR Service - I have phone 3 times and leave my details to book for my company trip. No call back. Reception not really keen to talk about the reservation. - Need to improve the Customer Service

Dear V. R., Thank you for taking the time to review your experience at Novotel Rotorua Lakeside. Although it is disappointing to hear about your experience, it is invaluable to hear from someone who is providing honest and genuine feedback. Please accept our apologies for the customer service you received and know that this feedback will be shared with the team to discuss and improve. I trust that you travelled safely and enjoyed your time in Rotorua. Sincerely, Edward Judd General Manager

Great accommodation and located so close to Eat Street and the waterfront

Customer review rating 4.5/5

Chris P. Business - Confirmed reviews ALL

Great to see the restaurant Buffet open again for all guests. Large selection of good quality food available and very friendly helpful waiting staff.

Dear Chris P., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Flying visit

Customer review rating 4.0/5

Toni M. Business - Confirmed reviews ALL

Stayed one night for business. Was given complementary drinks voucher and a room with view of the lake. Very helpful friendly staff. Great atmosphere in the bar. Love the center room gas fire

Dear Toni Ms M., Thank you for taking the time to review our hotel, it is pleasing to see you enjoyed you stay with us and you loved our Clarkes Bar fireplace it is a beautiful sight. We look forward to your next stay with us. Sincerely, Edward Judd General Manager

Great Stay.

TripAdvisor rating 5.0/5

Howarth A TripAdvisor review

Really enjoyed our stay.So easy to get around. Very family friendly city.Loved the new lakeside park.Everything you might want to do within a 5-30 minute drive. Some great walks/bike trails,the Redwoods a must. History of the Tarawera eruption/Buried village. So much to do,so little time.All the staff we met were very professional/friendly and made our stay a pleasure.

Kia ora Howarth, I am very pleased to read such a positive feedback and to know that you enjoyed all aspects of your stay is everything we want when our guests stay with us. I will make sure to pass on your feedback to the team members and we hope to welcome you again very soon.

Fantastic holiday stay.

TripAdvisor rating 5.0/5

kevinhilliam TripAdvisor review

Many thanks for a fantastic time at your great hotel. Our family loves your hotel with great views. We love the jym and natural hot water spas. Very relaxing The staff were all very helpful and did their best to make our stay very enjoyable. They were all most helpful and kind.

Kia ora kevinhilliam, Thank you for taking the time to review our hotel, I am so pleased to see you enjoyed your time with us! We look forward to your next visit.

Central location but not the Ritz!

TripAdvisor rating 3.0/5

karenmoore2022 TripAdvisor review

The customer service was exceptional however the rooms are very dated and not overly clean. Unfortunately the walls are not sound proof and we were disturbed numerous times throughout the night with people running up and down the corridor and then knocking on our doors so not the most enjoyable stay we have had. :(

Kia ora Karen, Thank you for taking the time to review our hotel, I apologize that your stay was up to your standards. I am sure your next stay will be more enjoyable.

Outstanding staff and ideal location

TripAdvisor rating 5.0/5

JanineRodge TripAdvisor review

The staff in both the restaurant and bar were extremely professional, polite and cheerful despite all the extra covid precautionary requirements for them to complete their roles. They looked after our every need and went above and beyond to assist us

Kia ora JanineRodge, It is refreshing to see how amazing our staff are through the eyes of a guest, we think they are fantastic also. Thank you for a 5 start review! See you next time.

End of Holiday

TripAdvisor rating 4.0/5

coraliesavill TripAdvisor review

Lovely & relaxing. Facilities were clean & tidy. It was very quiet. Staff were friendly and helpful. With COVID being close by, the Health & safety protocols the standards were high and strict. Great to see.

Kia ora coraliesavill, Thank you so much for your amazing review. Come back to visit us again soon!

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