Novotel Rotorua Lakeside

Novotel Rotorua Lakeside 4.5 stars

Customer review rating (ALL Rating) 4.2/5 3,373 reviews

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Hotel extras

  • Close to bars & restaurants of Eat Streat, with its iconic heated footbath & vivid lighting

  • Complimentary access to geothermal mineral pools

  • Indoor pool, fitness centre, and hot tub

  • Light-filled restaurant with floor-to-ceiling windows - lunch, dinner and hot breakfast buffet

  • Clarke's Bar with a lake-view terrace - perfect for wine, beer or cocktails with friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Novotel Rotorua Lakeside

Lake End, Tutanekai Street
3010 ROTORUA
New Zealand

GPS:-38.132935, 176.25143

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

ATLAS CAFE & RESTAURANT

Atlas Restaurant brings the world to you with a tantalizing array of flavours. Our seasonal menus inspired by international dishes and local produce incorporate organic or gluten free combinations and healthy choice items to assist our diners wellbeing.

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,373 reviews

TripAdvisor Rating  4.0/5  3,190 reviews

bed a question

TripAdvisor rating 3.0/5

Anandsudera TripAdvisor review

the location was terrific, the spa pool was awesome, the customer service was brilliant, however the bed was really uncomfortable, i hardly slept on it, i just slept on the sofa instead of the bed, the bedding was so so so heavy that it was pretty much hard to turn over and be comfortable. i had to take extra sleep when i came home to cover it up

Great Stay

Customer review rating 3.5/5

Anonymous Friends - Confirmed reviews ALL

A bit of confusion with booking at the start but managed to get it all sorted.

Dear Paul L., We very much appreciate your comments regarding your stay at the Novotel Rotorua Lakeside. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Edward Judd General Manager

Beautiful Respite

Customer review rating 4.5/5

Rodney C. Couples - Confirmed reviews ALL

After several hours in the car it was a very pleasant surprise to be so warmly welcomed into the hotel. Polite staff and lovely surrounds, can't wait to return.

Dear Rodney C., We appreciate you taking the time to share your experiences and so pleased you enjoyed your stay with us at the Novotel Rotorua Lakeside. We certainly do have a great team of people working for us and it is great to receive comments such as yours. We do hope you will come and stay with us again. Sincerely, Edward Judd General Manager

Fabulous hotel

Customer review rating 5.0/5

Alice K. Solo - Confirmed reviews ALL

The location can’t be beat, right next to the lake, the room spacious and the in the bar and restaurant declicious. The reception staff are all friendly and extremely helpful. A totallly wonderful stay in a delightful town.

Dear Alice K., We appreciate you taking the time to share your experiences and so pleased you enjoyed your stay with us at the Novotel Rotorua Lakeside. We certainly do have a great team of people working for us and it is great to receive comments such as yours. We do hope you will come and stay with us again. Sincerely, Edward Judd General Manager

Not worth it

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

The staff was kind but its the inly thing which save the hotel Order 1 mud cake and 1 cheesecake in room dining its such shame to give this type of thing to eat to your customers something come from straight from the box of bidfood 18$ each you should be ashamed I have back problems the bed was too soft so i open the sofa bed no sheet for covering the matress , the « duvet » must be from the 60’s impossible to sleep with that was itching as ….. again no sheet for put in So many mark on the floor Better to go ibis or even puka park in coromandel As i said the only positive point is the staff

Dear jonathan b., Thank you for taking the time to tell us about your experience at the Novotel Rotorua Lakeside. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I was disappointed to read that your experience did not meet your expectations. Please accept my sincere apologies. I have taken your feedback on board and I have shared it with the team to look into all areas we could have done better. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Edward Judd General Manager

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Other web-users rate our hotel

  • 1,148 reviews 9.5/10 Location
  • 2,107 reviews 5.9/10 Room
  • 1,863 reviews 8.1/10 Service
  • 32 reviews 3.4/10 WiFi
  • 716 reviews 4.6/10 Cleanliness
  • 573 reviews 5.8/10 Amenities
  • 566 reviews 7.7/10 Breakfast
  • 454 reviews 4.4/10 Vibe

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