I stayed at Hotel Santa Clara 01/07/21-01/13/21 on the 7th day of my stay I noticed a significant amount of water on the entry floor upon awakening. I notified staff and maintenance was sent to clean up and evaluated the problem. Three days later I came in after the maid had cleaned my room and noticed a small towel on the entry floor in a large pool of water. I tried to step around the water to reach the phone to call staff when I slipped and fell landing on my left hip. Staff was called and sent a doctor to my room who gave me a cortisone injection and pain pills as I was experiencing severe pain in my hip and lower back. I was given a new room and a free massage. Now that I am home and the medication has worn off I am again experiencing considerable pain in my left hip and lower back. No reduction in my bill was offered and no offer to pay for my medical expenses now that I am home.

This hotel is one of the most beautiful accomodations ever stayed. The building, its gardens, pools and wells, the ambience in general are all amazing. We also appreciated the warm hospitality and kindess of all hotel employees. This hotel is highly recommended!

The entire staff made our trip extremely memorable! You can find many beautiful hotels, but almost impossible to find this type of service! The concierge took care of all of our dinner reservations (Andres, Marcos, Rafael & team), but our favorite part was spending the day at one of the most beautiful pools in Cartagena, especially being pampered by Alex and the entire pool staff! We can't wait to go back!

This is my 3rd time at this hotel and still my favorite in Cartagena. Very nice rooms and excellent Customer Service. I had an incident with a lost item from my room but the hotel staff took the right steps and did the right thing by us. I highly recommend this hotel and definitely will stay here again.

located in the walled city attention to detail in service the pool beds can fill up early but the staff will try to bring in extra beds rooms are comfortable great showers buffet breakfast has a wonderful fruit selection

I've stayed twice now at this location. This time I stayed three nights from December 23 to 26, 2019. It was a magical experience to spend the Christmas holiday at this hotel. The courtyard was beautifully lit at night, and holiday music played on the sound system int the evening. And all the staff are very kind, gracious and welcoming. A fine six course meal was served to guests on Christmas Eve. If you can reserve a space for the holidays next year, I would highly recommend it.

I have heard this was the best hotel in Cartagena and there is no doubt it is. A fantastic building full of history and charm, with the warmest welcome possible from the incredible team. Everything has been de delight in this hotel, the service is excellent and the environment breathtaking. I highly recommend this property to any traveller looking to discover Cartagena in the best conditions possible.

The property is more beautiful in person than in photos. The staff is incredibly friendly and helpful, the food was amazing, and the pool is a gem. We would absolutely stay here again and highly recommend the property to others.

Excellent property, professional service, very good location and the staff was superb.if you need anything they will provided right away and always with a smile in their face. I really recommend tis hotel 100%.

A very beautiful hotel in the heart of the historic center. The old part of the hotel has beautifully designed suites that keep the old charm but with modern conveniences. Great pool area which is well maintained

From the front desk, to the Butler Service, and the breakfast and 1621 restaurant, and also the beach bar, everything is perfect. A true legendary level of joy staying here. Special thanks and congratulations to Mr. Luis, our Butler on service, who was so perfect on everything detail and attention. Also appreciation to Mr. Giovanni for your friendly welcome.

Excellent service at Front Desk, Concierge and El Coro Bar. Very helpful staff. Room, bed, toiletries were first class, location is very central within the walled city with plenty of restaurants, bars and music venues nearby.

The Hotel was everything I expected and more. Grounds are beautiful.Service was tops. Employees were always friendly and eager to help. Restaurant El Claustro was excellent, and Luis Mesino made it better, ready to serve, with the attitude of what can we do to help you. Thank you Luis.

My husband and I recently spent of a week at Santa Clara in Cartagena, and it was absolutely heavenly. The public areas of the hotel are breathtaking and our room was great. The staff is so friendly and helpful--actually all the Columbian people we encountered were delightful. The pool and its environs cannot be beat in the walled city and we spent a lot of time there during the afternoon heat. All the restaurants are excellent and we ate many breakfasts and lunches there, as well as a wonderful dinner at the very elegant 1621 restaurant. Literally, the only complaint I had was that the hair dryers in the room were so weak that I could not dry my hair. I switched them out 3 times, but it was no use. Not a problem, though, next time I'll just bring my own!

The hotel is amazing, the pool, the rooms, the service, the restaurant, the view, the cleanliness , everything!! We had wonderful days in this paradise. The historic center is near and it is possible walk everywhere