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Mercure Bordeaux Château Chartrons Hotel 4 stars

Customer review rating 4.2/5 3,642 reviews

ALLSAFE approved hotel

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Mercure Bordeaux Château Chartrons Hotel
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+ 15 Services

Hotel extras

  • Meeting facilities with natural daylight

  • Private parking garage (charges apply) with a maximum height of 6 ft. 3 in (1.9 m)

  • Bus 4 for the city center stops in front of hotel - 10-min walk to tram stop for lines B and C

  • Bar open from 6:30am to midnight/Brasserie open daily from midday to 2pm and from 7pm to 10pm

  • Certified ALLSAFE

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Electric car recharging units
  • Dry cleaning / Ironing (nearby) Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
  • Other sports activities
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Bordeaux Château Chartrons Hotel

81 cours Saint-Louis
33300 bordeaux
france

Tel: +33556431500

Fax: (+33)5/56691521

Check-in from 14h00

Check out up to 12h00

  • PLACE GAMBETTA :  4 JOURNU-AUBER

  • GARE ST JEAN :  C GRAND PARC

  • PLACE DES QUINCONCES :  B COURS DU MEDOC

  • By plane

    BORDEAUX MERIGNAC At 19km / 11.81 miles

  • By car

    BORDEAUX CENTRE At 5km / 3.13 miles

  • By train

    BORDEAUX ST JEAN At 5km / 3.13 miles

GPS :44.859339, -0.569155

Our accommodation(s)

Immerse yourself in our bedrooms, renovated to take you on a journey through the landscapes of the world. Travel with all the necessary comforts, you will find Nuxe products in our Privilege rooms.

Our restaurants and bars

JARDIN D'HIVER

Type of cuisine: French

Our restaurant Chais Saint Louis is open daily from 7pm to 10pm.

BAR

Open daily from 6am to midnight.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 500

  • Maximum capacity: 450 people

  • Maximum banquet capacity: 350 people

Find out more

Our guest reviews for
Mercure Bordeaux Château Chartrons Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,642 reviews

TripAdvisor Rating 3.5/5

1,067 reviews

Disappointed

Customer review rating 1.5/5

Julie M. Couples - 16/09/2021 Confirmed reviews ALL

Decided to treat ourselves to a higher grade hotel as an anniversary treat as we often stay in cheaper Ibis hotels. We have always been happy with the Accor brand but not this time. It was not what I expected from a 4* hotel. The room was quite small although the king size bed was comfortable. I expected crockery rather than paper cups for the complimentary coffee/tea and bearing in mind it was a double room why was there only one sachet of coffee, 3 different flavoured teas but no black tea! The advertised mini bar consisted of a 500ml bottle of water. On our first night we found the shower gel dispenser was empty although the chambermaid did replace it immediately when brought to her attention the next morning. One redeeming feature was the parking which is always difficult in Bordeaux (10€ a night is good value). We didn't eat in the hotel restaurant preferring to explore the local area.

Dear JULIE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Sincerely, Sophie ROBERT Directrice
Customer review rating 4.0/5

D. Couples - 13/09/2021 Confirmed reviews ALL

One night to gain the opportunity to visit city The cité du vin , vieille ville, tram, …

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie ROBERT Directrice

Helpful staff

Customer review rating 4.5/5

Lewis C. Couples - 10/09/2021 Confirmed reviews ALL

Comfortable room, good food, helpful staff

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie ROBERT Directrice

Nice stay with spacious but noisy (room 161)

Customer review rating 3.5/5

Philippe Business - 09/09/2021 Confirmed reviews ALL

I had a nice experience in my stay for 2 days: the staff are welcoming and very kind, rooms are spacious with comfortable bed. But window noise insulation needs GREAT improvement especially when you are in the classic rooms - run away from room 161. I was really bothered by outside noise (noise from car garage, noise of the dump truck when it passes at 5am, etc.). Really bad experience from this side

Dear PHILIPPE J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie ROBERT Directrice

The stay was good, but not as well located to main Bordeaux as we thought.

Customer review rating 4.0/5

Mlou Couples - 05/09/2021 Confirmed reviews ALL

The room was good sized, but no mirror in room except in closet. Which means can not use outlets by bed for hot curlers, etc. and can’t use them in bathroom because there is no outlet which can be used. Would not be convenient for multiple night stay.

Dear MARI LOU F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Château Chartrons. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sophie ROBERT Directrice

Helpful staff

Customer review rating 5.0/5

Cyn Solo - 01/09/2021 Confirmed reviews ALL

From check in to check out the front desk staff were friendly, efficient and helpful. I was pleased with their command of English as I was exhausted after just arriving in France from the US. They genuinely welcomed me and assisted with my needs.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie ROBERT Hotel manager

Excellent Hotel

Customer review rating 3.5/5

Anthony N. D. S. Couples - 23/08/2021 Confirmed reviews ALL

We were very satisfied with our stay at Mercure Chateau de Chartrons

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie ROBERT Directrice

Top

Customer review rating 5.0/5

Sarah Y. Families - 22/08/2021 Confirmed reviews ALL

Top

Madame Y., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, nos salutations distinguées. Sophie ROBERT Directrice

Great Stay

Customer review rating 4.5/5

Wayne R. A. Couples - 21/08/2021 Confirmed reviews ALL

Thank you the staff and note were great.

Dear WAYNE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Good stay

Customer review rating 4.5/5

Anonymous Families - 03/08/2021 Confirmed reviews ALL

Nice hotel, kind staff, clean. Raccomended

Dear LUCIANO F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Château Chartrons. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sophie ROBERT Directrice

Chateaux de Chartrons

Customer review rating 3.5/5

Jean-paul D. M. T. Families - 26/07/2021 Confirmed reviews ALL

Mercure is really amazing, staffs who works there the way they treat customers are so amazing, me myself and my wife are so impressed to experience a wonderful customers service from reception and to see good staffs in welcoming customers in a breakfast area with very manners.

Proche commerces

Customer review rating 3.0/5

Anonymous Families - 08/07/2021 Confirmed reviews ALL

Diner foot dodo.

Impeccable

Customer review rating 5.0/5

D. Business - 23/03/2021 Confirmed reviews ALL

Superbe

Service and Facilities

TripAdvisor rating 1.0/5

vntnghk Couples - 02/11/2019 TripAdvisor review

Unexpected standards with Mecure with this hotel. Bed lights are not working, the front office just say, i have no staff now, it doesnt matter to you, my staff fix on tomorrow. In addition, no amenities is found in washroom, except one multi-purpose soap gel. I went to front office ad asking for tooth brush and shaving kit, the answer just say "NO, we do not have this". there s no intention to help me or solve my need. In my expereince of staying at Mecure, I just stayed at Mecure Madrid 2 days before, This is the poorest Mecure i found. All other mecure in my experience would offer me tooth brush, shaving kit and even slipper!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. We have at the front office tooth brush and shaving kit. It is not normal that you had this answer Sincerely Sophie ROBERT

This is not a four star hotel

TripAdvisor rating 3.0/5

Dream35249403810 Friends getaway - 13/02/2019 TripAdvisor review

We booked this hotel as part of a friends reunion weekend but I regret to say that we were disappointed by the overall result of our stay and the hotel has to be one of the poorest I have stayed in recently, it is most definitely not a four star. Despite being a fine old building which from the facade looks impresive the inside is suffering from lack of care some examples are the bathrooms, our shower head was so leaky that as much water was coming from the rear as the desired spray head. We were unable to have the shower head raised to prevent the whole room becoming even more soaked than was already happening, this was not an isolated example as our frinds reported the same issue in their room, surely housekeeping must observe this together with the soaked towels and floor yet nothing is being done to correct the situation. Another example was our room looked out over a large flat roof with a number of skylights above the large dinning room, three of which were covered in large sheets of polythene that blew in the wind and rain making it impossible to have a window open at night due to the noise level. Another indicator of either poor maintenance or lack of investment. The overall decor of the hotel was rather dull and in places highly marked giving an impression of being downtrodden though to be fair the areas were clean and tidy. We did not use the large restaurant area in the evening as previous reviewers had criticisms for the quality and sought out nearby local restaurants which were fine though the area surrounding the location was not too impressive and not one for the short stay city break. The buffet breakfast was acceptable but the hot food rather dry and over cooked. The hotel does have a large underground parking area at €10 per day which provided safe and secure parking together with free electric vehicle charging points. Overall I would not recommend this hotel for city break travellers there are more better placed and I am sure better quality to be found in Bordeaux, Accor not up to your usual standards, this one let you down!

Dear guest, Thank you for taking time to tell us about your experience at the Hotel Mercure Bordeaux Château Chartrons. We are sorry that your experience did not meet your expectations; please allow you to express our sincerest apologies. Please be assured that we are taking the appropriate measures and prevent future occurrence. Sincerely

Excellent option, reliable service, good breakfast

TripAdvisor rating 4.0/5

bergas2018 Business - 27/11/2018 TripAdvisor review

Good overall experience. Very nice receptionists, decent room. Wifi speed could have been better. Overall room/hotel design a little bit out dated, but all very clean. Excellent breakfast buffet and nice bar/restaurant.

Do you speak French? Ils ne parlent pas anglais couramment.

TripAdvisor rating 3.0/5

BackPacker810265 Business - 06/11/2018 TripAdvisor review

I stayed here for the conference. They didn't recognize my Accor status at all. Other people were also saying that the staffs at this hotel were not friendly and never smile except one lady.One morning, the breakfast buffet area was congested, and many people were sitting in the restaurant area also. A hotel guy told me that this area is not for breakfast but lunch. As he urged me to get out from there, I followed him. But He didn't stop other new people to have tables in the area after that. I soon realized that the particular kind of selected people could take tables in the area. Although I disappointed very much with this experience, I wish that this would be my misunderstanding. Be fluent in French before you stay at this hotel!

Air conditioning very bad, dining room complete mess

TripAdvisor rating 3.0/5

Mary P Couples - 18/05/2017 TripAdvisor review

The bedroom was very hot although only in May.A/C ineffective. The dining room for beakfast was very messy on the floor and counters. Spillages left for the duration of the half hour. Reception staff very kind and understood a/c problem very well. She Very helpfully booked us in a sister hotel which was brilliant..at the Lac area.

Buisness visit from Sweden

TripAdvisor rating 3.0/5

Wine-worker Business - 12/04/2015 TripAdvisor review

Nice Hotel, far from cosy, but very functional. Avoid the restaurant for dinner! Slow service, dull food without any ambitions. Breakfast was excellent. It is not very far from the city center, but since there is no tram outside the hotel you are better off with a car.

Dear Sir Thank you for taking the time to share us your mind on your stay in our hotel. Regards

Dreadful

TripAdvisor rating 1.0/5

Noscreep Couples - 21/05/2014 TripAdvisor review

One of the worst hotels I have ever stayed at. We checked in and were relaxing in our room, with the door locked from the inside when to our surprise the door opened and another customer arrived having been checked into our room! From that point on, the key to our room never worked. Each time we arrived back at our room tired, we had to go back to the reception to get the key redone. Very frustrating. However the worst part was the temperature in the room. It was stuffy and hot. The air conditioning did not work. When I called the reception I was told we were between seasons. They had turned off the heating but not yet turned on the cooling system. They could not do anything about it!!! They just advised me to open the window. As we were on the ground floor, that was ok in the daytime but impossible at night. We did not sleep at all either night due to the heat in the room. Just dreadful - whatever happened to making your guests comfortable?

Dear Madam, Dear Sir, I have read the comment you wrote in Tripadvisor after your last stay in our hotel. I have read all your remarks with the utmost attention. It is very difficult to have air conditioned during spring months because maximum degrees are between 11 and 24. The room key card can be also inactivated with a cellular phone near by. Regards

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