Mercure Chiang Mai 4 stars

Customer review rating (ALL Rating) 4.8/5 107 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Spacious and comfortable rooms with free WIFI

  • Enjoy outdoor swimming pool with panoramic views

  • Supermarket and banks services nearby, free private parking on site

  • 10 mins from Chiangmai International Airport

Our accommodation(s)

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Hotel location

Mercure Chiang Mai

183 Changpuak Road, SRI POOM, MAUNG DISTRICT
50200 CHIANG MAI
Thailand

GPS:18.802206, 98.985593

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

CITRUS

All-day dining venue featuring International buffets and all-day dining menu choices.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  107 reviews

TripAdvisor Rating  3.5/5  1,245 reviews

Hopefully next time the full 5 stars

TripAdvisor rating 4.0/5

Sammypla Solo travel - TripAdvisor review

Mercure Chiangmai, where to start.... okay with the reception staff, the room maids, the engineers, the bellboys, the van drivers.... they are ALL so nice, friendly and giving you the warmth to feel at home at Mercure Chiangmai! Not the full 5 stars because this Mercure hotel is a bit different from other Mercure hotels I have visited in Thailand and other countries. It's not that luxurious, read, a bit outdated from what Mercure guests are used too in other Mercure properties. But, I did enjoy my stay here a lot. Although I had some problems with my air-conditioning the first night, the chief engineer solved the problem with a big smile. During late afternoon it was quite noisy on my floor due to be on the "groups" floor. And some things like the sunbeds at swimming pool area, and towel hangers at bathroom could be improved. So after my stay I contacted the hotel and after a prompt reply they promised me to take my remarks into account. So, let's see, visiting there again at the end of May.... Just to remember,very comfy beds, clean rooms, refreshing swimming pool, lovely staff, free transfer to nightmarket.....

Dear Sammypla, It was with our great pleasure to have you with us, we sincerely appreciate you taking the time to write a review of your experience of your stay at our hotel. It was an honor to hear that our property and services are to your satisfaction, we thank you very much for your kind words and compliments, as these will encourage and motivate our team to always strive for better services to our value guests. Sincerely, The Hotel Management

Excellent hotel

Customer review rating 4.5/5

A N. Friends - Confirmed reviews ALL

This was our 4th stay here. We were on the 5th floor. The room was immaculate as usual. The staff were courteous and polite as always. We will go back again.

Dear Artit N., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Room neefs an upgrade with furniture finishing which can be seen to be worn out. Probably, an upgrade will result in resuming it's last brand name being called "Novotel" once again.

Customer review rating 3.5/5

T. K. H. P. Solo - Confirmed reviews ALL

Counter service & staff at lobby lounge is very good. Did not spend much time in hotel or the breakfast to comment much further.

Dear Kum Hwa P. T., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Lovely experience.

Customer review rating 4.5/5

Alan S. Couples - Confirmed reviews ALL

Wonderful stay. I asked for some flowers in the room and boy was I impressed. Flower petals all over the bed and a huge bunch of roses in a vase. 5 star. As usual the staff are the highlight.

Dear Alan S., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

Well located in the same compound of the Tops and Pharmacy. And also fine dining.

Customer review rating 5.0/5

Zin O. Couples - Confirmed reviews ALL

Very kind staffs with warm hospitality and pleasant smiles especially front desk and dining, kind service of airport shuttle with fair price, comfortable and enjoyable space for bedroom, delicious and fusion food with fair price and very beautiful decorations of Chinese Lunar New Year.

Dear Zin O., We very much appreciate your comments regarding your stay at the Mercure Chiang Mai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Management

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Other web-users rate our hotel

  • 220 reviews 9.3/10 Location
  • 295 reviews 8.2/10 Room
  • 317 reviews 9.8/10 Service
  • 149 reviews 8.2/10 Cleanliness
  • 123 reviews 7.6/10 Breakfast
  • 105 reviews 4.8/10 Vibe
  • 89 reviews 8.9/10 Value
  • 53 reviews 5/10 Amenities

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