Novotel Surabaya - Hotel & Suites 호텔 4성

Jung Sang님께, Novotel Surabaya - Hotel & Suites 이용 내역 설문조사에 참여해 주셔서 대단히 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다. 고객님께서 제시해 주신 의견은 모든 팀원들과 공유될 것이며 이러한 의견은 지속적으로 높은 수준의 서비스를 제공하고자 노력하는 모든 임직원들의 사기를 북돋는 데 큰 버팀목이 될 것입니다. 고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다. 감사합니다. Bambang ERwin S.

Dear Mr. River, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other note, we put our utmost concerns on the issue that was mark quiet low. We understand that there are few issues that needs to be improved for a better experience. Please rest assure that we are taking an appropriate measure to resolve this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana

Dear Mr. ss…, We very much appreciate your comments regarding your stay at the Novotel Surabaya Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Related to your concerns over the welcome drink and F&B experience, we regrets that this happened during your time at the hotel. We have taken an appropriate measure to resolve this issue in order to reoccure in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ganjar Laksmana