Novotel Surabaya - Hotel & Suites

Novotel Surabaya - Hotel & Suites bintang 4

Catatan tamu Avis (Peringkat ALL) 4.4/5 85 ulasan

Melihat pada peta

Keistimewaan hotel

  • Pilih antara kamar atau bungalo terpisah

  • Pusat kebugaran dan lapangan basket

  • Fasilitas ramah keluarga dan Klub Anak

  • Hidangan barat dan lokal di restoran Janggala

  • WiFi di kamar dan area publik

Hotel yang disetujui ALLSAFE

Lokasi hotel

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246 SURABAYA
Indonesia

GPS:-7.296002, 112.742909

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Singkatnya
Di properti
  • Swimming pool
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Di dekat properti
  • Car park

JANGGALA RESTAURANT Foto non-kontrak

Dinning room

Akomodasi kami

Dengan desain kontemporer yang lapang dan dapat disesuaikan, kamar Novotel benar-benar tempat untuk menikmati hidup. Sempurna untuk semua kebutuhan Anda.

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.4/5  85 ulasan

Peringkat TripAdvisor  3.5/5  1.105 ulasan

E-Voucher Hotel not available

Catatan Tripadvisor 3.0/5

yuli a Ulasan TripAdvisor tersertifikasi

I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.

Family vacation

Catatan Tripadvisor 5.0/5

DPakpahans Keluarga - Ulasan TripAdvisor tersertifikasi

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Great place to stay with family

Catatan tamu Avis 4.5/5

Anonim Keluarga - Ulasan terverifikasi ALL

Saya senang bisa stay di Novotel Hotel&Suites Ngagel Surabaya. Meski hanya 1 malam namun pengalaman stay berkesan, anak-anak happy, tempatnya bagus cocok untuk getaway bersama keluarga. Meski terasa sekali bahwa sumber daya manusianya agak kurang mungkin efek pandemi namun saya berusaha mengerti karena tim Novotel begitu nice dan sopan terutama Bapak paruh baya(saya tidak tahu namanya) yang bertugas membersihkan piring dan meja di restoran saat sarapan- memakai kemeja putih (apakah ini sign Bapak ini masih probation atau pekerja part time, semoga dapat apresiasi), terlihat kewalahan namun tetap menuntaskan dengan baik dan berkata sopan dalam bahasa Jawa halus, appreciate it. Juga Mas dan Bapak bellboy yang bertugas di depan, begitu baik membantu kami dengan koper besar. Kolam renang jadi main attraction yang bikin anak-anak super happy,kolamnya bersih, tamannya bersih dan terawat, thumbs up. Input untuk kelengkapan kamar mandi, sabun dan shampoo hanya diisi sedikit, namun saya juga berusaha memahami bahwa mungkin bagian dari kampanye ramah lingkungan Novotel. Semuanya worthy, pasti akan kembali jika berlibur ke Surabaya. Terima kasih.

AGUSTINA AGNI T. yang terhormat, Terima kasih atas review dan beberapa masukan yang diberikan kepada Novotel Surabaya Hotel & Suites. Sesuai dengan saran tamu kami yang terhormat, penambahan tenaga kerja di front office dan restaurant telah kami lakukan terutama di saat tingkat hunian tinggi untuk pelayanan yang lebih baik. Sekali lagi kami berterima kasih dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Benny Wijaya Hotel Manager

Bad experience

Catatan Tripadvisor 1.0/5

AgarwalKavita Keluarga - Ulasan TripAdvisor tersertifikasi

We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.

Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager

Oasis in the Hot Surabaya City

Catatan Tripadvisor 4.0/5

pengelanaj Keluarga - Ulasan TripAdvisor tersertifikasi

This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.

Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 86 ulasan 9.2/10 Lokasi
  • 472 ulasan 7.3/10 Kamar
  • 632 ulasan 7.8/10 Pelayanan
  • 12 ulasan 5/10 Internet
  • 298 ulasan 6.9/10 Kebersihan
  • 121 ulasan 6.5/10 Sarapan

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