Novotel Surabaya - Hotel & Suites bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 27 ulasan

Novotel Surabaya - Hotel & Suites - Image 1
Novotel Surabaya - Hotel & Suites - Image 2
Novotel Surabaya - Hotel & Suites - Image 3
Novotel Surabaya - Hotel & Suites - Image 4

Deskripsi

Hotel yang disetujui ALLSAFE

Keistimewaan hotel

  • Pilih antara kamar atau bungalo terpisah

  • Pusat kebugaran dan lapangan basket

  • Fasilitas ramah keluarga dan Klub Anak

  • Hidangan barat dan lokal di restoran Janggala

  • WiFi di kamar dan area publik

Akomodasi kami

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Lokasi hotel

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246 SURABAYA
Indonesia

GPS:-7.296002, 112.742909

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Antar-jemput
  • Restoran
  • Kesehatan
  • Air conditioner
  • Wi-Fi
  • Sarapan
  • Ruang rapat
Di dekat properti
  • Parkir

JANGGALA RESTAURANT

Foto non-kontrak

Dinning room

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  27 ulasan

Peringkat TripAdvisor  3.5/5  1.112 ulasan

Old Hotel but great experience for a family

Catatan Tripadvisor 5.0/5

Sightsee07853790984 Ulasan TripAdvisor tersertifikasi

Cozy room with bath tube and great pool view, affordable prize, great pool, love a staff and great breakfast on pool side.. Both of my daughter is very happy with a pool and always say to coming back here..

Dear Sightsee07853790984, Thank you so much for your great review, for sure we will share it with all the team here. We are very happy to hear that you and family were enjoy while staying in our hotel. Looking forward to welcoming you back at our hotel. Warm regards, General Manager

Horrible.

Catatan Tripadvisor 1.0/5

suchitrac1410 Ulasan TripAdvisor tersertifikasi

If I could give a minus star rating, I would. I am a Accor silver member and just the treatment meted out to us is shameful. The lady at the reception was a liar, ignored us and treated us like we were white paint on the wall. The place is run down, poop in the washroom that’s not flushed. Just to begin with. Please do not visit. No matter what.

E-Voucher Hotel not available

Catatan Tripadvisor 3.0/5

yuli a Ulasan TripAdvisor tersertifikasi

I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.

Family vacation

Catatan Tripadvisor 5.0/5

DPakpahans Keluarga - Ulasan TripAdvisor tersertifikasi

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Great place to stay with family

Catatan tamu Avis 4.5/5

Anonim Keluarga - Ulasan terverifikasi ALL

Saya senang bisa stay di Novotel Hotel&Suites Ngagel Surabaya. Meski hanya 1 malam namun pengalaman stay berkesan, anak-anak happy, tempatnya bagus cocok untuk getaway bersama keluarga. Meski terasa sekali bahwa sumber daya manusianya agak kurang mungkin efek pandemi namun saya berusaha mengerti karena tim Novotel begitu nice dan sopan terutama Bapak paruh baya(saya tidak tahu namanya) yang bertugas membersihkan piring dan meja di restoran saat sarapan- memakai kemeja putih (apakah ini sign Bapak ini masih probation atau pekerja part time, semoga dapat apresiasi), terlihat kewalahan namun tetap menuntaskan dengan baik dan berkata sopan dalam bahasa Jawa halus, appreciate it. Juga Mas dan Bapak bellboy yang bertugas di depan, begitu baik membantu kami dengan koper besar. Kolam renang jadi main attraction yang bikin anak-anak super happy,kolamnya bersih, tamannya bersih dan terawat, thumbs up. Input untuk kelengkapan kamar mandi, sabun dan shampoo hanya diisi sedikit, namun saya juga berusaha memahami bahwa mungkin bagian dari kampanye ramah lingkungan Novotel. Semuanya worthy, pasti akan kembali jika berlibur ke Surabaya. Terima kasih.

AGUSTINA AGNI T. yang terhormat, Terima kasih atas review dan beberapa masukan yang diberikan kepada Novotel Surabaya Hotel & Suites. Sesuai dengan saran tamu kami yang terhormat, penambahan tenaga kerja di front office dan restaurant telah kami lakukan terutama di saat tingkat hunian tinggi untuk pelayanan yang lebih baik. Sekali lagi kami berterima kasih dan kami berharap kunjungan Bapak/Ibu berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Benny Wijaya Hotel Manager

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 101 ulasan 9.2/10 Lokasi
  • 481 ulasan 7.2/10 Kamar
  • 600 ulasan 7.9/10 Pelayanan
  • 16 ulasan 5.4/10 Internet
  • 290 ulasan 6.5/10 Kebersihan
  • 134 ulasan 6.8/10 Sarapan
  • 7 ulasan 0/10 Minuman
  • 5 ulasan 2/10 Kebugaran/olah raga

Diberdayakan oleh Trustyou

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