Novotel Surabaya - Hotel & Suites Hotel 4 stars

Hotel is very well located in central surabaya. Close to almost everywhere including airport. Hotel is well designed. It is a relaxing laid back resort. U feel like having a holiday in Bali while doing business works in surabayam

Great taste of breakfast and restaurant view

Decent hotel, nice resort feeling. Pool is nice. Hotel is a bit dated, but in good condition. Price wise definitely worth the money.

feel relaxed and comfort

All staff is humble, breakfast is good, clean room, etc. Overal my stays are good

Nice pool/garden view. Great breakfast. Very poor and disappointing internet connection quality.

The room are as expected, large and clean, the staff are friendly. But need to keep up the breakfast to be better taste and more variable

Overall met my expectation. One thing need for improvement to have breakfast ready on time.

It was nice stay in Novotel

Really need more improvement The room smell is not good All the part and furniture look old The bed look dirty The air conditioner can not change to middle

Enjoying the room, and the hotel.. But maybe you guys can do something bout mosquito’s at the pool.. it really annoying.

Sufficient

A view days before i checkin, i have a request some bday cake for my daughter's bday. Sameday before checkin, i double check with the front desk about this matter But unfortunately, the cake never coming...So sad Pool is great, very instagramable The last thing, the taste of the food when i ordered room service was delicious (nasi goreng buntut)

room is OK , breakfast ok but internet not satisfied

The hotel has strategic location but the overall property was old and dirty. At the first time we arrived, there was nobody who welcomed us. We should go inside and looked for someone to help us bring our luggages in. The room's floor was a little bit sticky. We did not get complete toiletries as there were no comb, no shower cap, no cutton buds provided , so we should phone and ask the housekeeping to send them to our room. We really had bad experiences at the swimming pool. The pool was full of leaves and our daughter's skin got itchy after 30 minutes swam. We asked for towels at fitness centre, but the staff said that they all were washed. It was sunday afternoon (usually more children swim on weekend), a four-star hotel should prepare more towels on weekend. At checked out time, we called and asked for a bell boy to bring our luggages to lobby area but after 15 minutes waiting, there were no bell boy came. So we brought them by ourselves. The food and beverages provided at the hotel's resto were not good. And once again, the resto was dirty, the restroom was old as well. We asked the resto staff (a trainee waitress) to clean our table and she only used a piece of tissue. She did not change the placemats, though they were dirty. She just reversed them (we thought we could do them without asking her help). We don't recommend this hotel at all.