Novotel Surabaya - Hotel & Suites 4 stars

Customer review rating (ALL Rating) 4.4/5 38 reviews

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ALLSAFE approved hotel

Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

Our accommodation(s)

Take advantage of our Flight + Hotel offers


Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175

GPS:-7.296002, 112.742909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park


Non contractual photo

Dinning room

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  38 reviews

TripAdvisor Rating  3.5/5  1,112 reviews

Old Hotel but great experience for a family

TripAdvisor rating 5.0/5

Sightsee07853790984 TripAdvisor review

Cozy room with bath tube and great pool view, affordable prize, great pool, love a staff and great breakfast on pool side.. Both of my daughter is very happy with a pool and always say to coming back here..

Dear Sightsee07853790984, Thank you so much for your great review, for sure we will share it with all the team here. We are very happy to hear that you and family were enjoy while staying in our hotel. Looking forward to welcoming you back at our hotel. Warm regards, General Manager


TripAdvisor rating 1.0/5

suchitrac1410 TripAdvisor review

If I could give a minus star rating, I would. I am a Accor silver member and just the treatment meted out to us is shameful. The lady at the reception was a liar, ignored us and treated us like we were white paint on the wall. The place is run down, poop in the washroom that’s not flushed. Just to begin with. Please do not visit. No matter what.

E-Voucher Hotel not available

TripAdvisor rating 3.0/5

yuli a TripAdvisor review

I booked 1 night from for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with, since the payment already deducted from my credit card the day before. I believe novotel have contact person with and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact myself for the refund process. Such a hassle.

Family vacation

TripAdvisor rating 5.0/5

DPakpahans Families - TripAdvisor review

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Bad experience

TripAdvisor rating 1.0/5

AgarwalKavita Families - TripAdvisor review

We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.

Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager

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Other web-users rate our hotel

  • 103 reviews 9.2/10 Location
  • 486 reviews 7.3/10 Room
  • 625 reviews 8/10 Service
  • 16 reviews 5.4/10 WiFi
  • 293 reviews 6.7/10 Cleanliness
  • 136 reviews 6.8/10 Breakfast
  • 7 reviews 0/10 Bar
  • 5 reviews 2/10 Wellness Area

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