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Novotel Surabaya - Hotel & Suites Hotel 4 stars

Customer review rating 4.0/5 3,803 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :  BUNGURASIH STN

  • BUNGURSIH BUS STATION. :  BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning room

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Non contractual photo

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Non contractual photo

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,803 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,055 reviews

Unpleasant Stay

Customer review rating 4.0/5

V. K. Families - 06/10/2020 Confirmed reviews ALL

I had an unpleasant stay at Novotel Surabaya Hotel. This is my second visit since almost 4 years ago. I used to enjoy stayed at this hotel at that time. During this pandemic, i went to this hotel, they didn’t have Greeter, nobody check our body temperature, so terrible! Also the receptionist i thought he was too old, not being responsive, it took a long long time to get our room done. He seems didn’t know much about the hotel. I have silver member accor plus, and i wish i can get the benefit of being accor plus member. The Room Service was uncontactable when i want to ordet food. Reception and operator also. Nobody answer my call. Dissatified about my stay, yess.. I wish this hotel can improve their quality.

Dear V. VINNIE, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are say thanks with your comment that our staff service is under your expectation and surely we will investigate to fixs it soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian' Act Room Division Manager

Good value for money

Customer review rating 4.0/5

Yonto W. Families - 04/10/2020 Confirmed reviews ALL

Great stay, enjoyed the hospitality by the hotel team

Dear Mr. YONTO W., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian RDM Incharge

Good ambient

Customer review rating 4.0/5

Andri Business - 17/09/2020 Confirmed reviews ALL

This time during the pandemic period which forces people to stay away from traveling, staying in Novotel Surabaya Ngagel provided a really soothing ambient with very quiet yet fresh surroundings.

Dear A. ANDRIANTO, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Act Room Division Manager

Not bad

Customer review rating 4.0/5

Stephanie Friends - 15/09/2020 Confirmed reviews ALL

The reason we chose Novotel Surabaya was because we can open the window to the balcony for air circulation to lessen the high risk of Central Air Conditioning use in the room. The breakfast was great. Didn't realize the TV was really small till we gotb there, especially to be watched from the sofa. However, we think the room cleanliness is low, we can find dust on top of the fridge, on top of the tissue box, and feel it under our feet on the floor too when we don't use the hotel slippers. And less bellboy almost to none, at the welcoming door to help with suitcases & stuff to get to our room. So our overall stay is not bad.. Thank you Hope Novotel Surabaya can improve even with less manpower in this difficult time.

Dear PRISKA T., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Act Room Division Manager

good stay but poor restaurant service

Customer review rating 4.0/5

Lulu Business - 04/09/2020 Confirmed reviews ALL

late breakfast than ordered. ordered at 5 am, but breakfast came at 5:20 am. also took too long when i borrowed the cutlery set + bowl + plate

Dear Mrs.LULU S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team and surely we will learn from this case.We do apologize for the late service from our Restaurant team that was late to send your the breakfast request.We will find out the way to solve this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Act Room Division Manager

Good hospitality

Customer review rating 4.0/5

Tommy Y. Couples - 05/04/2020 Confirmed reviews ALL

The staff very helpful in pandemic Covid 19 situation, they provide sanitation box & hand sanitizer in lobby. They also offer for late check out, as we know in this pandemic situation the hotel occupancy is very low. Well i little bit disapointed because pool and sauna were closed during this time due to safety issue, but i understand.

Dear TOMMY GUSTAVINO Y., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

Dytto Business - 03/04/2020 Confirmed reviews ALL

The view was good but the breakfast is below my expectation, only limited choice of menu, no salad, no omelette station. You should upscale your breakfast experience

Dear ARDYTTO I., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are kindly sorry during pandemic season we are just served for simple breakfast to protect quality and hygine the actually you still to request what you love to eat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located,good sport facility,wide room and green concept

Customer review rating 4.0/5

Doma Business - 17/03/2020 Confirmed reviews ALL

Well located,good sport facility,wide room and green concept,but unfortunately the hotel doesnt have a bike for quest...because if they had bike,it will more exciting because we can have more experience in sport and enjoy the city

DearMr. DOMA FEBRIONO P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We will think about your comment related bike facilities to provide in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Average experience

Customer review rating 4.0/5

Raisha Couples - 16/03/2020 Confirmed reviews ALL

My stay started both in not good and good way. I came after 2 pm but my room wasn’t ready, so I need to wait to get my room ready. But then due to my own mistake I should have stayed in a twin bed room, but the team managed to get me a double bed room. When we got into the room and wanted to get shower the towel smells like cigarets so badly. We requested to get the new towel but it did not come. At the end we need to use a small hair towel and I need to share it with my husband. The clean towel came in the evening after we requested for the second time. Overall facilities are so so. The room was not crystal clean but still acceptable as the hotel itself is not very new. The crew was very friendly and helpful. So you get a good service as compensation. In general it is worth the price. Thank you for the hospitality dear Novotel Team!

Dear Ms Raisha, Thank you has chosen our hotel as your home during your visit at Surabaya City.We are very appreciate your comment that you stay has no meet your expectation.We do an apologize that you should waiting for the room ready at your arrival time and some inconvenience case happen during your stay such as no good smell towel and responses from our staff related your request come late We will pointing this case to our team that should taking responsible to improve for this service as soon. We are sure from your comment we will learn to improve our service and we are promises it will not be happen on the next future. We hope you will coming back to stay at our hotel. Best Regards Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Arief I. Families - 11/03/2020 Confirmed reviews ALL

Good location, room was good, breakfast choice are Ok and the best one are swimming pool satisfied for my family....good playground and ambience

Dear ARIEF DODY i. I., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Harry G. Solo - 09/03/2020 Confirmed reviews ALL

- Excellent Pool - Beautiful layout - No Mineral water in the room and no dispenser outside

Dear HARRY G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Just information to you we put a pitcher mineral water in the room as complimentary and we not using the bottle of plastic for mineral water as our commitment to save our environment and Planet 21. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Comfortable Place

Customer review rating 4.0/5

Syaifullah A. S. N. Families - 09/03/2020 Confirmed reviews ALL

My family very satisfied with Novotel Service's

Dear Mr.SYAIFULLAH AGUS SETYO N., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Very comfortable, relaxing n well located hotel

Customer review rating 4.0/5

Robert S. Business - 05/03/2020 Confirmed reviews ALL

Hotel is very well located in central surabaya. Close to almost everywhere including airport. Hotel is well designed. It is a relaxing laid back resort. U feel like having a holiday in Bali while doing business works in surabayam

Dear ROBERTUS s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well ambience

Customer review rating 4.0/5

Aido Y. R. Business - 29/02/2020 Confirmed reviews ALL

Great taste of breakfast and restaurant view

Dear AIDO YUNAN R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

Decent hotel, spacious room

Customer review rating 4.0/5

Jeroen Families - 29/02/2020 Confirmed reviews ALL

Decent hotel, nice resort feeling. Pool is nice. Hotel is a bit dated, but in good condition. Price wise definitely worth the money.

Dear JEROEN VAN E., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

convenient room and view arround garden pool

Customer review rating 4.0/5

Ida H. Business - 27/02/2020 Confirmed reviews ALL

feel relaxed and comfort

Dear IDA h., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good experience

Customer review rating 4.0/5

Erwin Business - 25/02/2020 Confirmed reviews ALL

All staff is humble, breakfast is good, clean room, etc. Overal my stays are good

Dear R ERWIN P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice pool/garden view.

Customer review rating 4.0/5

K. Solo - 20/02/2020 Confirmed reviews ALL

Nice pool/garden view. Great breakfast. Very poor and disappointing internet connection quality.

Dear Mr.ULYAN K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comment abou wifi connection is poor we will inform to our Technician to fixs it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

A. Business - 19/02/2020 Confirmed reviews ALL

The room are as expected, large and clean, the staff are friendly. But need to keep up the breakfast to be better taste and more variable

Dear Mr.SALEH A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located and Good Stay

Customer review rating 4.0/5

Nandang H. Business - 19/02/2020 Confirmed reviews ALL

Overall met my expectation. One thing need for improvement to have breakfast ready on time.

Dear NANDANG MUNANDAR H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. As information to you our breakfast time is start at 06.00 am until 10.00 am on weekdays,for weekends we are extended until 11.00 am. However your input still to be our concern for consistently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

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