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Novotel Surabaya - Hotel & Suites Hotel 4 stars

Customer review rating 4.0/5 3,809 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :  BUNGURASIH STN

  • BUNGURSIH BUS STATION. :  BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)
Rooms

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning room

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Non contractual photo

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Non contractual photo

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,809 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,068 reviews

Classic Hotel in the City

TripAdvisor rating 3.5/5

pengelanaj 07/01/2021 TripAdvisor review

Novotel Surabaya is well maintain hotel. If I am not wrong it has been operated since 1997. But the maintenance is considered very good. Room and lobby are convenience and clean, staff are kind and helpful.

Dear pengelanaj, I am happy to know that you like to stay at Novotel Surabaya Hotel and Suites! Its a compliment to get your great comment about our maintenance. We hope to have you again at the Hotel at your soonest time. Kind regards, Dona Yohana

Don't Stay in This Hotel

TripAdvisor rating 3.5/5

smgosyenanugerah 05/01/2021 TripAdvisor review

Not recommended, very bed service and very disappointing, because this hotel took unilateral action by blocking our room on the 3rd day so that we could not continue our remaining 2 nights stay at this hotel

Dear Bapak Sabar Marpaung, Thank for you for taking your time to share your disappointment during your stay in our Hotel recently. I found that you decided check out with unhappy feeling, I do apologize for the inconvenience occur. I understood your points via the letter which sent to me that I also had responded. We always try to extend our best service and make every guest feel welcome and having memorable experience with all flexibilities we can do. At the same time, we also commit to implement the government requirement which could not be adjustable. In this case we tried hard to get the Rapid / PCR test from you and family based on local government regulation during the year end festive holiday. Hope we could make your stay better in other time. Kind regards, Dona Yohana

Way below 4* par

TripAdvisor rating 3.5/5

YapDenny 28/12/2020 TripAdvisor review

Stayed with family for 1 night transit at Surabaya and surprised with room's dusty floor and garden/pool area with lots of malignant mosquitoes. My 2 little sons got huge bites on their faces and heads in an instant after a quick walk. In room complimentary water was using refill jug, and who knows whether it is cleaned properly. But the peak of all was the breakfast, all stations except main course (rice) are still self service, and being honest we felt very uncomfortable in the area looking at the standard given in pandemic era. Staffs looked lost and clumsy, although they seems experienced (judging by age). We ended up took the main course only, because of the protocol, but the fried rice clumped like lontong, only the traditional omelet tasted okay. We should have stayed here again on the return trip following week, but decided to cancel because of the terrible experience.

Dear YapDenny, Thank you for taking your time to share your experience at Novotel Surabaya Hotel. Please accept my sincere apologies that you were left the Hotel disappointed. I am very concerned to learn about your feedback regarding the cleanliness of the room's floor as well as some station at the buffet breakfast with unattended service. I will fix it accordingly to make sure all guests feel comfortable and safe. Regarding mosquitoes, we have increased the quantity of the Pest Control treatment such as fogging both inside and outside. However, due to the rainy seasons it could not help much. But for sure I will review again. I wish your recent stay would not dissuade you from staying with us again if you visit Surabaya in the near future. Kind regards, Dona Yohana

Low corona standars

TripAdvisor rating 3.5/5

andreasgid Family - 23/12/2020 TripAdvisor review

I'm not satiesfied with the service and corona standards. Reception work at check in and check out very slow. No service personal in the restaurant. Waiting time 15 min. We order pizza and tomato ketchup and get some what looks like tomato, but it was different kind of chillie sauce. I put in my and my sons pizza and realize it was wrong. We call the service, but the only comment was oh so sorry.No corona standards in the hotel. The entry shower made all your cloth completly wet, like rain outside.Peaple can enter the hotel without mask. At our arrival there was some meeting or party. No mask has been used in the lobby. The reception and bellboy just tell them, but not push that the getting conform to the safety standards. At check out date breakfast the was a married party ongoing. Photographers allmost sitting in our breakfast table and moving clisely around. Some of them without mask. We

Dear andreasgid, Thank you for considering to stay with us at Novotel Surabaya Hotel and sharing your feedback. I am sorry to learn that your stay was not meet your expectation. I had checked your feedback regarding the tomato sauce for your Pizza, and I confirmed that it was chilli sauce but indeed the color looks like tomato sauce, and we have now changed the brand of our Chilli Sauce into new one to avoid misunderstanding. Referring to your comment about "No Covid 19 protocol" implementation in the Hotel was a little bit strange, as we are certified and covid 19 protocol is a mandatory to be respected in out Hotel. We should not let anyone entering or walking around at our Hotel without mask. I believe you saw the family gathering who are taking pictures by taking out their mask during your arrival. We are all commit to avoid and anticipate the spread of the virus and it can not be tolerated. I will reassure that we have to be MORE bold on this rules. The rest of your comments about check in and check out process as well as the slow respond on service had been reviewed and fixed. Thank you for your understanding and hope to see you again. Kind regards, Dona Yohana

Good stay, refreshing moment, just lack of touch breakfast time

Customer review rating 4.0/5

David S. Families - 10/11/2020 Confirmed reviews ALL

Novotel Hotel & Suites is one of the best staycation and refreshing place in town. I love being there just spending time with my family. My only concern is just the breakfast, even in pandemic situation, but I believe Novotel can improve the experience, not just another room services.

Dear DAVID S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We wish the situation getting normal then we will served the breakfast as usually. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

Friendly Staffs

TripAdvisor rating 3.5/5

Yolinda R 09/11/2020 TripAdvisor review

I stayed many times in this hotel but this time a bit special because it's my nephew Birthday and he always loves to swim there. Unfortunately the swimming pool was closed. But thank you for Mr Efan in front office for the cake for my nephew and also the concierge who escort us to the room Nelly.Moriesta.Riwut in F&B for being so friendly I would love to come back next year. And always in the same room :)

Dear Yolinda R, Thank you for your comment shared in this Tripadvisor. I am glad to know that you had nice experience during your recent stay and thank you for compliment given to our heartist member. We are looking forward to welcoming you again soon. Kind regards, Dona Yohana

Unpleasant Stay

Customer review rating 4.0/5

V. K. Families - 06/10/2020 Confirmed reviews ALL

I had an unpleasant stay at Novotel Surabaya Hotel. This is my second visit since almost 4 years ago. I used to enjoy stayed at this hotel at that time. During this pandemic, i went to this hotel, they didn’t have Greeter, nobody check our body temperature, so terrible! Also the receptionist i thought he was too old, not being responsive, it took a long long time to get our room done. He seems didn’t know much about the hotel. I have silver member accor plus, and i wish i can get the benefit of being accor plus member. The Room Service was uncontactable when i want to ordet food. Reception and operator also. Nobody answer my call. Dissatified about my stay, yess.. I wish this hotel can improve their quality.

Dear V. VINNIE, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are say thanks with your comment that our staff service is under your expectation and surely we will investigate to fixs it soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian' Act Room Division Manager

Good value for money

Customer review rating 4.0/5

Yonto W. Families - 04/10/2020 Confirmed reviews ALL

Great stay, enjoyed the hospitality by the hotel team

Dear Mr. YONTO W., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian RDM Incharge

Good ambient

Customer review rating 4.0/5

Andri Business - 17/09/2020 Confirmed reviews ALL

This time during the pandemic period which forces people to stay away from traveling, staying in Novotel Surabaya Ngagel provided a really soothing ambient with very quiet yet fresh surroundings.

Dear A. ANDRIANTO, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Act Room Division Manager

Not bad

Customer review rating 4.0/5

Stephanie Friends - 15/09/2020 Confirmed reviews ALL

The reason we chose Novotel Surabaya was because we can open the window to the balcony for air circulation to lessen the high risk of Central Air Conditioning use in the room. The breakfast was great. Didn't realize the TV was really small till we gotb there, especially to be watched from the sofa. However, we think the room cleanliness is low, we can find dust on top of the fridge, on top of the tissue box, and feel it under our feet on the floor too when we don't use the hotel slippers. And less bellboy almost to none, at the welcoming door to help with suitcases & stuff to get to our room. So our overall stay is not bad.. Thank you Hope Novotel Surabaya can improve even with less manpower in this difficult time.

Dear PRISKA T., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Act Room Division Manager

good stay but poor restaurant service

Customer review rating 4.0/5

Lulu Business - 04/09/2020 Confirmed reviews ALL

late breakfast than ordered. ordered at 5 am, but breakfast came at 5:20 am. also took too long when i borrowed the cutlery set + bowl + plate

Dear Mrs.LULU S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team and surely we will learn from this case.We do apologize for the late service from our Restaurant team that was late to send your the breakfast request.We will find out the way to solve this problem. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Act Room Division Manager

Good hospitality

Customer review rating 4.0/5

Tommy Y. Couples - 05/04/2020 Confirmed reviews ALL

The staff very helpful in pandemic Covid 19 situation, they provide sanitation box & hand sanitizer in lobby. They also offer for late check out, as we know in this pandemic situation the hotel occupancy is very low. Well i little bit disapointed because pool and sauna were closed during this time due to safety issue, but i understand.

Dear TOMMY GUSTAVINO Y., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

Dytto Business - 03/04/2020 Confirmed reviews ALL

The view was good but the breakfast is below my expectation, only limited choice of menu, no salad, no omelette station. You should upscale your breakfast experience

Dear ARDYTTO I., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are kindly sorry during pandemic season we are just served for simple breakfast to protect quality and hygine the actually you still to request what you love to eat. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located,good sport facility,wide room and green concept

Customer review rating 4.0/5

Doma Business - 17/03/2020 Confirmed reviews ALL

Well located,good sport facility,wide room and green concept,but unfortunately the hotel doesnt have a bike for quest...because if they had bike,it will more exciting because we can have more experience in sport and enjoy the city

DearMr. DOMA FEBRIONO P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We will think about your comment related bike facilities to provide in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Average experience

Customer review rating 4.0/5

Raisha Couples - 16/03/2020 Confirmed reviews ALL

My stay started both in not good and good way. I came after 2 pm but my room wasn’t ready, so I need to wait to get my room ready. But then due to my own mistake I should have stayed in a twin bed room, but the team managed to get me a double bed room. When we got into the room and wanted to get shower the towel smells like cigarets so badly. We requested to get the new towel but it did not come. At the end we need to use a small hair towel and I need to share it with my husband. The clean towel came in the evening after we requested for the second time. Overall facilities are so so. The room was not crystal clean but still acceptable as the hotel itself is not very new. The crew was very friendly and helpful. So you get a good service as compensation. In general it is worth the price. Thank you for the hospitality dear Novotel Team!

Dear Ms Raisha, Thank you has chosen our hotel as your home during your visit at Surabaya City.We are very appreciate your comment that you stay has no meet your expectation.We do an apologize that you should waiting for the room ready at your arrival time and some inconvenience case happen during your stay such as no good smell towel and responses from our staff related your request come late We will pointing this case to our team that should taking responsible to improve for this service as soon. We are sure from your comment we will learn to improve our service and we are promises it will not be happen on the next future. We hope you will coming back to stay at our hotel. Best Regards Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Arief I. Families - 11/03/2020 Confirmed reviews ALL

Good location, room was good, breakfast choice are Ok and the best one are swimming pool satisfied for my family....good playground and ambience

Dear ARIEF DODY i. I., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good Stay

Customer review rating 4.0/5

Harry G. Solo - 09/03/2020 Confirmed reviews ALL

- Excellent Pool - Beautiful layout - No Mineral water in the room and no dispenser outside

Dear HARRY G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Just information to you we put a pitcher mineral water in the room as complimentary and we not using the bottle of plastic for mineral water as our commitment to save our environment and Planet 21. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Comfortable Place

Customer review rating 4.0/5

Syaifullah A. S. N. Families - 09/03/2020 Confirmed reviews ALL

My family very satisfied with Novotel Service's

Dear Mr.SYAIFULLAH AGUS SETYO N., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Very comfortable, relaxing n well located hotel

Customer review rating 4.0/5

Robert S. Business - 05/03/2020 Confirmed reviews ALL

Hotel is very well located in central surabaya. Close to almost everywhere including airport. Hotel is well designed. It is a relaxing laid back resort. U feel like having a holiday in Bali while doing business works in surabayam

Dear ROBERTUS s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well ambience

Customer review rating 4.0/5

Aido Y. R. Business - 29/02/2020 Confirmed reviews ALL

Great taste of breakfast and restaurant view

Dear AIDO YUNAN R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

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