Novotel Surabaya - Hotel & Suites

Novotel Surabaya - Hotel & Suites 4 stars

Customer review rating (ALL Rating) 4.4/5 85 reviews

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

ALLSAFE approved hotel

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246 SURABAYA
Indonesia

GPS:-7.296002, 112.742909

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

JANGGALA RESTAURANT Non contractual photo

Dinning room

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  85 reviews

TripAdvisor Rating  3.5/5  1,105 reviews

E-Voucher Hotel not available

TripAdvisor rating 3.0/5

yuli a TripAdvisor review

I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.

Family vacation

TripAdvisor rating 5.0/5

DPakpahans Families - TripAdvisor review

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Bad experience

TripAdvisor rating 1.0/5

AgarwalKavita Families - TripAdvisor review

We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.

Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager

Oasis in the Hot Surabaya City

TripAdvisor rating 4.0/5

pengelanaj Families - TripAdvisor review

This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.

Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.

Just bad experiences

TripAdvisor rating 2.0/5

Anastasia S Families - TripAdvisor review

Changing policies : 1. Deposit for additional access card - my previous visit requested no deposit 2. When restaurant very full - say goodbye to protocols. No distancing-crowd in the house. 3. When no distancing and very crowded, we decided to ask to have our meal in the room-they said not allowed. Different policy again Shortage of food during breakfast and the bread toaster is very small-just like in my house. While this is used at 4* hotel.

Dear Anastasia S., I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Following your comment about health protocol, we'll follow up internally and had taken measurable action for improvement as we are strictly implement Allsafe health protocol for guest safety and hygiene. Thank you. Kind regards, Benny W.

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Other web-users rate our hotel

  • 87 reviews 9.2/10 Location
  • 475 reviews 7.5/10 Room
  • 633 reviews 7.8/10 Service
  • 12 reviews 5/10 WiFi
  • 299 reviews 7/10 Cleanliness
  • 122 reviews 6.6/10 Breakfast

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