Customer review rating 4.0/5 3,815 reviews
ALLSAFE approved hotel
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Choose between rooms or independent bungalows
Fitness centre and basketball court
Family-friendly facilities and Kids Club
Western and local fare at Janggala restaurant
WiFi in rooms and communal areas
Check-in from 14h00
Check out up to 12h00
Paying
Jalan Ngagel 173-175
60246 surabaya
indonesia
Check-in from 14h00
Check out up to 12h00
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Number of meeting rooms: 5
Maximum size: 324 m²
Maximum capacity: 300 people
Maximum banquet capacity: 170 people
100% genuine reviews from our guests
Find out moreGreat stay!
Nao Couples - 09/02/2021 Confirmed reviews ALL
Was a bit worried because I know Novotel Ngagel has been around for quite a long time. But it turned out to be beyond my expectation! The room was bright and clean, it looked modern, I love the little patio too. Didn't try the pool which was quite a bummer though. Staffs were helpful and very nice!!
Very quiet, comfortable stay, great breakfast
Yudy T. Business - 03/02/2021 Confirmed reviews ALL
Eventhough this is an old hotel, i had a great experiences with the hotel property and the hotel staffs. The executive suite Room was very spacious, clean and well prepared. Breakfast was provided in-room. I could request many dishes, from fruit platter, main course, cereal, Joghurt, juice and many more. They fullfill everything according to my request. The staffs was very polite. Good job!
Classic Hotel in the City
pengelanaj 07/01/2021 TripAdvisor review
Novotel Surabaya is well maintain hotel. If I am not wrong it has been operated since 1997. But the maintenance is considered very good. Room and lobby are convenience and clean, staff are kind and helpful.
Don't Stay in This Hotel
smgosyenanugerah 05/01/2021 TripAdvisor review
Not recommended, very bed service and very disappointing, because this hotel took unilateral action by blocking our room on the 3rd day so that we could not continue our remaining 2 nights stay at this hotel
Way below 4* par
YapDenny 28/12/2020 TripAdvisor review
Stayed with family for 1 night transit at Surabaya and surprised with room's dusty floor and garden/pool area with lots of malignant mosquitoes. My 2 little sons got huge bites on their faces and heads in an instant after a quick walk. In room complimentary water was using refill jug, and who knows whether it is cleaned properly. But the peak of all was the breakfast, all stations except main course (rice) are still self service, and being honest we felt very uncomfortable in the area looking at the standard given in pandemic era. Staffs looked lost and clumsy, although they seems experienced (judging by age). We ended up took the main course only, because of the protocol, but the fried rice clumped like lontong, only the traditional omelet tasted okay. We should have stayed here again on the return trip following week, but decided to cancel because of the terrible experience.
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