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Novotel Surabaya - Hotel & Suites Hotel 4 stars

TripAdvisor rating 3.5/5 1,042 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32m²
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Photo non contractuelle / Strictly non binding

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,631 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,042 reviews

Excellent hotel to stay in Surabaya

Customer review rating 4.0/5

Frans Business - 02/12/2019 Confirmed reviews ALL

Novotel Surabaya has a very friendly staff, check in process was smooth Choices of breakfast are great & the resort feel are definetly suits those who are looking for short recharge & for familu with kids too

Dear Mr.FRANS LEONARDO S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
Customer review rating 4.0/5

Arsi W. Families - 29/11/2019 Confirmed reviews ALL

Nice room

Dear ANNISA D., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager
Customer review rating 4.0/5

Rully Business - 27/11/2019 Confirmed reviews ALL

I like the park & the pool. But the bed room air conditioner was not cold, made uncomfortable during the night. Fruit during breakfast need improvement, the fruit needs to be more ripe.

DearMr. rully u., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your comment about AC is not working as well surely we are invistigate and fixs it soon.Your input about our fruit at breakfast we will inform to our Restaurant team to improve it to be more nicely. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Great

Customer review rating 4.0/5

Pw Business - 27/11/2019 Confirmed reviews ALL

Nice

Dear Mr. purba p., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

comfortable

Customer review rating 4.0/5

Ao G. Business - 26/11/2019 Confirmed reviews ALL

The receptionist is suggested to be familiar with A. small amount of Chinese.It is suggested to add Chinese signs.

Dear Mr.G. A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is pleasure to receive your feedback that we should provide chines signs at Front Office Team.We will try to see this opportunity on the next future to complete our best service to our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Great hospitality, nice and clean room, beautiful pool view and delics meals

Customer review rating 4.0/5

Nana Friends - 26/11/2019 Confirmed reviews ALL

Things to improve : your body lotion has no scents at all, it'd be nice if it has scents like perfume. Others are great. Thank you

Dear Mrs.F. FEBTIANA, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

good

Customer review rating 4.0/5

Mili Couples - 23/11/2019 Confirmed reviews ALL

nice staycation

Dear MELIA S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Regretful

Customer review rating 4.0/5

Beryl L. Solo - 21/11/2019 Confirmed reviews ALL

1. When i came to the lobby there was no one at the lobby so i was picked up all my luggages to the receptionist desk through the stairs. 2. The room is very hot 3. The electricity was turned down twice and i asked the concierge to moved to another room.

Dear Mr.bery L., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are sure will learn from your comment and we will improved our service for the next future. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager

Mr

Customer review rating 4.0/5

B. Business - 20/11/2019 Confirmed reviews ALL

Excellent

Dear Mr.BENZ B., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good atmosphere

Customer review rating 4.0/5

Dimas K. Couples - 18/11/2019 Confirmed reviews ALL

A bit disappointed due to our room 127 have some issues. - the door can't locked properly - the hot shower can't be use - the Air Conditioning can't be controlled, the temp and the fan speed can't be changed.

Dear dimas K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. We appreciate your comment to improve our server more better for the next.We will inform to our technician about everything that not unexpected happen such ac,door not lock properly and hot water unstably. We will fix it soon and we are sure we learn from this for our best service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Excellent

Customer review rating 4.0/5

Ni Business - 16/11/2019 Confirmed reviews ALL

I love the circumstances

Dear niketut s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Kids friendly hotel at surabaya

Customer review rating 4.0/5

Ika Families - 16/11/2019 Confirmed reviews ALL

We're just enjoy spend time at Novotel. Especially for my daughter. For room and swimming pool.

Dear Mrs. ikafitri m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Beautiful place supported with decent mannered staffs

Customer review rating 4.0/5

Gillian T. Business - 16/11/2019 Confirmed reviews ALL

The receptionists were very cooperative and thoughtful. The staffs were also nice and quick to respond to the guest's requests.

Dear gilian T., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services and also our foods. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Good service

Customer review rating 4.0/5

Jan M. H. Business - 15/11/2019 Confirmed reviews ALL

Fine rooms and good service

Dear Mr.JAN MOLLER H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Great experience

Customer review rating 4.0/5

Muhammad R. F. Families - 14/11/2019 Confirmed reviews ALL

Cozy places with very humble staff, Such a good hospitality and a recomended hotel, In short word, GREAT

Dear Mr. riza r., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Novotel Surabaya

TripAdvisor rating 3.5/5

brightw52019 Couples - 14/11/2019 TripAdvisor review

Not up to standard I am used to Accor accomodation. The hotel lacks maintenance and our room although clean had a foul smell. Hotel staff provided us with aerosol. Food was not very appealing, catered more for the large groups of conference people.

Dear brightw52019, Thank you for taking time to review Novotel Surabaya Hotel and Suites. We work hard to deliver an exceptional guest experience during their stay at our Hotel, however in this case we fail to make your satisfaction and please allow me to express my apologies for that. Your concerns about the foul smell inside the room and the food which not very appealing had been discussed with all department concern to do review and fix all the matters mentioned immediately. If you have another chance for us to earn your trust, then I can assure you that you will have a great hotel experience. If you would like to discuss further with me regarding this subject, you could reach me at my email om@novotelsurabaya.com, and I will be get in touch with you. Kind regards, Novendra Operation Manager

Very Interesting

Customer review rating 4.0/5

Agustinus J. G. Business - 11/11/2019 Confirmed reviews ALL

All the operator was extremely friendly, so I just feel like in my own home. Good luck Novotel Surabaya!

Dear j., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team specially to our operators. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Once more we thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Very Nice Hotel

Customer review rating 4.0/5

Graeme M. Friends - 11/11/2019 Confirmed reviews ALL

My Experience was very good, polite helpful staff, nice Comfortable bed, well appointed room, and very nice gardens

Dear Graeme M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our teams. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rian Front-Office Manager

Meeting accomodation

Customer review rating 4.0/5

Dea Business - 11/11/2019 Confirmed reviews ALL

Great location, spacious room.

Dear dea m., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcome you and serve you better on your next meeting. Sincerely, Rian Front-Office Manager

It was satisfying enough!

Customer review rating 4.0/5

Fabrianne S. Couples - 10/11/2019 Confirmed reviews ALL

I enjoyed my stay there. The only concern I had was just the room I had requested was unavailable, so I had to move to the room on the second floor. If only I had got the room I wanted, it would've been perfect for me.

Dear febrian s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
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