Novotel Surabaya - Hotel & Suites Hotel 4 stars

Customer review rating 4.0/5 3,748 reviews
Novotel Surabaya - Hotel & Suites
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+ 26 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Services for children
  • Air conditioned
  • SURABAYA JUANDAPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Outdoor tennis court
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246
surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :   BUNGURASIH STN

  • BUNGURSIH BUS STATION. :   BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with 1 kingsize bed Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Garden View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool view

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 kingsize bed Pool View

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 2 single beds, Pool Terrace

  • Max. number of persons: 4
  • Area: From 32
  • Views: Pool side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

JANGGALA RESTAURANT

Type of cuisine: Barbecue

Dinning

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

Photo non contractuelle / Strictly non binding

BAR

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

3,748 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,054 reviews

Nice pool/garden view.

Customer review rating 4.0/5

K. Solo - 20/02/2020 Confirmed reviews ALL

Nice pool/garden view. Great breakfast. Very poor and disappointing internet connection quality.

Dear Mr.ULYAN K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. Your comment abou wifi connection is poor we will inform to our Technician to fixs it soon. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

A. Business - 19/02/2020 Confirmed reviews ALL

The room are as expected, large and clean, the staff are friendly. But need to keep up the breakfast to be better taste and more variable

Dear Mr.SALEH A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located and Good Stay

Customer review rating 4.0/5

Nandang H. Business - 19/02/2020 Confirmed reviews ALL

Overall met my expectation. One thing need for improvement to have breakfast ready on time.

Dear NANDANG MUNANDAR H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. As information to you our breakfast time is start at 06.00 am until 10.00 am on weekdays,for weekends we are extended until 11.00 am. However your input still to be our concern for consistently. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Week located

Customer review rating 4.0/5

A. P. Business - 15/02/2020 Confirmed reviews ALL

It was nice stay in Novotel

Dear Mr. AGUS P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Need more improvement

Customer review rating 4.0/5

Anthony A. Business - 14/02/2020 Confirmed reviews ALL

Really need more improvement The room smell is not good All the part and furniture look old The bed look dirty The air conditioner can not change to middle

Dear Mr.W., Thank you has taking your time to gave some review about our Hotel service and Facilities. We do an apologize for unexpected condition during your stay at our Hotel.Your comment about room smell and Ac temperature is unstable in your previous room we will inform to our House Keeping Manager. We wish you will come back to stay with us in the next Future. Warm Regards Ruzi Okta Febrian Front Office Manager

Its okay

Customer review rating 4.0/5

Richard G. Business - 12/02/2020 Confirmed reviews ALL

Enjoying the room, and the hotel.. But maybe you guys can do something bout mosquito’s at the pool.. it really annoying.

Dear Mr. RICHARD G., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comment about mosquito at pool area surely we will do treatment in our hotel area to reduce mosquitos in our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good location, Age-ing Hotel

Customer review rating 4.0/5

Clement S. Business - 12/02/2020 Confirmed reviews ALL

Sufficient

Dear CLEMENT S., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front-Office Manager

All facilities good

Customer review rating 4.0/5

Eka Families - 11/02/2020 Confirmed reviews ALL

A view days before i checkin, i have a request some bday cake for my daughter's bday. Sameday before checkin, i double check with the front desk about this matter But unfortunately, the cake never coming...So sad Pool is great, very instagramable The last thing, the taste of the food when i ordered room service was delicious (nasi goreng buntut)

Dear Mrs Eka, Thank you has taking your time to share with us your Experience Stay during your stay at hotel Novotel Surabaya Hotel & Suite. Surely,We share your comment to our restaurant manager that you were unhappy with our service to gust at Restaurant. We wish you will comeback to stay at our hotel at The next day. Best Regard Ruzi Okta Febrian Front Office Manager

price reasonable

Customer review rating 4.0/5

Armansyah H. Business - 11/02/2020 Confirmed reviews ALL

room is OK , breakfast ok but internet not satisfied

Dear Mr. ARMANSYAH H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located, but the property was old and dirty

Customer review rating 4.0/5

Rizkia P. Families - 10/02/2020 Confirmed reviews ALL

The hotel has strategic location but the overall property was old and dirty. At the first time we arrived, there was nobody who welcomed us. We should go inside and looked for someone to help us bring our luggages in. The room's floor was a little bit sticky. We did not get complete toiletries as there were no comb, no shower cap, no cutton buds provided , so we should phone and ask the housekeeping to send them to our room. We really had bad experiences at the swimming pool. The pool was full of leaves and our daughter's skin got itchy after 30 minutes swam. We asked for towels at fitness centre, but the staff said that they all were washed. It was sunday afternoon (usually more children swim on weekend), a four-star hotel should prepare more towels on weekend. At checked out time, we called and asked for a bell boy to bring our luggages to lobby area but after 15 minutes waiting, there were no bell boy came. So we brought them by ourselves. The food and beverages provided at the hotel's resto were not good. And once again, the resto was dirty, the restroom was old as well. We asked the resto staff (a trainee waitress) to clean our table and she only used a piece of tissue. She did not change the placemats, though they were dirty. She just reversed them (we thought we could do them without asking her help). We don't recommend this hotel at all.

Dear Mrs Rizkia P., Thank you has taking your time to share with us your experience during your stay at our Hotel.We do apologize for unexpected condition that was happen during your stay with us. We respect about your comment that not meet your expectation stay with us such as staff no available during your enter our main entrance to bring your luggage.Nobody can assist you with properly how to get towel at our swimming pool arae.This case we will follow up soon and make sure no bad comment experience coming from our our guest. We will learn from all comment and we are promise to improve our service and hope to see you coming back to stay with us on the next future Best Regards, Ruzi Okta Febrian Front Office Manager

Very good stay with various events

Customer review rating 4.0/5

Elfrits N. Families - 09/02/2020 Confirmed reviews ALL

The events make my family ejoy the vacation

Dear Mr.ELFRITS n., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Recomended

Customer review rating 4.0/5

Dony Families - 09/02/2020 Confirmed reviews ALL

Strategic location,humble staff

Dear Mr.DONY F., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice hotel

Customer review rating 4.0/5

Raymond Business - 08/02/2020 Confirmed reviews ALL

This a resort in the middle of surabaya city.

Dear Mr. RAYMOND l. luntungan, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay

Customer review rating 4.0/5

Wk Business - 07/02/2020 Confirmed reviews ALL

Nice resort feel to hotel

Dear Mr. WAI KONG c., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

not really good stay

Customer review rating 4.0/5

Intan K. Families - 07/02/2020 Confirmed reviews ALL

My first time stayed this hotel. I am member of Accorclub. Novotel Surabaya was not the standard of the Accor Group - I would say. The hotel is lack of maintenance such as the clean - at that time the bed, the towels were not clean at all. Also the shower did not work well.

Dear Ms.Intan Kumala Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Your comment about room maintenance such shower and cleanliness we will share to our House Keeping to follow up soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Front Office Manager
Customer review rating 4.0/5

Alex M. Families - 06/02/2020 Confirmed reviews ALL

Very helpful reception staff who efficiently handled my arrival and departure.

Dear Mr.ALEXANDER M., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good stay overall

Customer review rating 4.0/5

Kt Business - 06/02/2020 Confirmed reviews ALL

Only had the pleasure of very short stay in your facility due to business trip. Check-in process was smooth & excellent. Room was a bit dated, noticed some peeled out wallpaper & markings on the shelves. Very spacious. Need more water pressure for shower. Bed was comfy. I understand that it's trendy to go-green & use re-usable water jug, but why do you charge extra if we needed more water (per the signage on the water jug)? Alternatively, hotel could refill the water for free (ie. Hilton) or put water dispenser in the hallway (ie. Aston). Breakfast was ok. Croissant & cheese were excellent Didn't have the chance to try out the pool & gym.

Dear THIO KIAN s., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. We are glad to see your positive comment during your check in/ou process is smoothly.Your comment about water shower pressure we will inform to our Technician to check it and fixs it soon and thank you to give us about feedback for mineral water refill regulation and it will be our concern to thing about this service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Good located, nice activities at hotel, but may be need to be cleaned often especially at corridors in between room

Customer review rating 4.0/5

Dina Families - 04/02/2020 Confirmed reviews ALL

Overall very gud.. i got birthday surprise from hotel

Dear DINA A., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Nice hotel

Customer review rating 4.0/5

Franky Families - 04/02/2020 Confirmed reviews ALL

Nice hotel at city center. Easy to go every where. Spacious and clean room. I've been stayed here several times and always have good experience. Suitable for family.

Dear Mr. FRANKY K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager

Well located and well designed

Customer review rating 4.0/5

Soeharto H. Families - 04/02/2020 Confirmed reviews ALL

First of all, I cheked out on 3rd, not 2nd of February. All ws ok, and quite satisfied

Dear Mr. SOEHARTO H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. We wish you has enjoy to stay at our hotel and our Service has meet your expectation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Front Office Manager
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