Novotel Surabaya - Hotel & Suites 4 stars

Customer review rating (ALL Rating) 4.5/5 68 reviews

Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175

GPS:-7.296002, 112.742909

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Meeting rooms
Near the property
  • Car park


Non contractual photo

Dinning room

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  68 reviews

TripAdvisor Rating  3.5/5  1,106 reviews


TripAdvisor rating 1.0/5

suchitrac1410 TripAdvisor review

If I could give a minus star rating, I would. I am a Accor silver member and just the treatment meted out to us is shameful. The lady at the reception was a liar, ignored us and treated us like we were white paint on the wall. The place is run down, poop in the washroom that’s not flushed. Just to begin with. Please do not visit. No matter what.

E-Voucher Hotel not available

TripAdvisor rating 3.0/5

yuli a TripAdvisor review

I booked 1 night from for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with, since the payment already deducted from my credit card the day before. I believe novotel have contact person with and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact myself for the refund process. Such a hassle.

Family vacation

TripAdvisor rating 5.0/5

DPakpahans Families - TripAdvisor review

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Bad experience

TripAdvisor rating 1.0/5

AgarwalKavita Families - TripAdvisor review

We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.

Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager

Oasis in the Hot Surabaya City

TripAdvisor rating 4.0/5

pengelanaj Families - TripAdvisor review

This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.

Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.

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Other web-users rate our hotel

  • 96 reviews 9.1/10 Location
  • 473 reviews 7.1/10 Room
  • 629 reviews 8/10 Service
  • 13 reviews 5.8/10 WiFi
  • 289 reviews 6.6/10 Cleanliness
  • 126 reviews 7.2/10 Breakfast
  • 5 reviews 0/10 Bar

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