Novotel Surabaya - Hotel & Suites Hotel 4 stars

thanks for the service

Property perlu di kontrol

Everything OK....

The staff is helpful... All is good except I should wear swimming pants to swim and I didn't even know it before my stay so I just bring my casual pants and I couldn't swim.

Strategis location, comfortable place, but not good at helping guest,need to improve service and manners

Thank you very to all Novotel staffs, great service and really friendly

easy to reach

I stayed with my wife for two nights, just for a staycation. the atmosphere of the room is very calm and the green view is a relief and makes my wife feel comfortable. We like and are satisfied with the service and atmosphere there

Little bit noise.. I can hear people talk in front of or near my room.. Overall nice.. My 7 years old son want to visit there again

Environment : very Good Service and People : very Good Facilities : need improvement Swimming pool : need maintenance

Novotel Surabaya is well maintain hotel. If I am not wrong it has been operated since 1997. But the maintenance is considered very good. Room and lobby are convenience and clean, staff are kind and helpful.

Not recommended, very bed service and very disappointing, because this hotel took unilateral action by blocking our room on the 3rd day so that we could not continue our remaining 2 nights stay at this hotel

Stayed with family for 1 night transit at Surabaya and surprised with room's dusty floor and garden/pool area with lots of malignant mosquitoes. My 2 little sons got huge bites on their faces and heads in an instant after a quick walk. In room complimentary water was using refill jug, and who knows whether it is cleaned properly. But the peak of all was the breakfast, all stations except main course (rice) are still self service, and being honest we felt very uncomfortable in the area looking at the standard given in pandemic era. Staffs looked lost and clumsy, although they seems experienced (judging by age). We ended up took the main course only, because of the protocol, but the fried rice clumped like lontong, only the traditional omelet tasted okay. We should have stayed here again on the return trip following week, but decided to cancel because of the terrible experience.

I'm not satiesfied with the service and corona standards. Reception work at check in and check out very slow. No service personal in the restaurant. Waiting time 15 min. We order pizza and tomato ketchup and get some what looks like tomato, but it was different kind of chillie sauce. I put in my and my sons pizza and realize it was wrong. We call the service, but the only comment was oh so sorry.No corona standards in the hotel. The entry shower made all your cloth completly wet, like rain outside.Peaple can enter the hotel without mask. At our arrival there was some meeting or party. No mask has been used in the lobby. The reception and bellboy just tell them, but not push that the getting conform to the safety standards. At check out date breakfast the was a married party ongoing. Photographers allmost sitting in our breakfast table and moving clisely around. Some of them without mask. We

I stayed many times in this hotel but this time a bit special because it's my nephew Birthday and he always loves to swim there. Unfortunately the swimming pool was closed. But thank you for Mr Efan in front office for the cake for my nephew and also the concierge who escort us to the room Nelly.Moriesta.Riwut in F&B for being so friendly I would love to come back next year. And always in the same room :)