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Novotel Surabaya - Hotel & Suites Hotel 4 stars

Customer review rating (ALL Rating) 4.1/5 3,880 reviews

ALLSAFE approved hotel

Novotel Surabaya - Hotel & Suites
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+ 22 Services

Hotel extras

  • Choose between rooms or independent bungalows

  • Fitness centre and basketball court

  • Family-friendly facilities and Kids Club

  • Western and local fare at Janggala restaurant

  • WiFi in rooms and communal areas

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246 surabaya
indonesia

Tel: +62315018900

Fax: (+62)31/5019175

Check-in from 14h00

Check out up to 12h00

  • BUNGURSIH BUS STATION :  BUNGURASIH STN

  • BUNGURSIH BUS STATION. :  BUNGURASIH STN

  • By plane

    SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying

  • By train

    GUBENG At 3km / 1.87 miles

  • By train

    PASAR TURI At 10km / 6.25 miles

GPS :-7.296002, 112.742909

Hotel services

JANGGALA RESTAURANT Non contractual photo

Dinning room

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • One Restaurant
  • 2 Bars
  • Breakfast
    • Breakfast à la carte Additional charge
  • Room service
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Hotel Services And Equipments
  • Hotel informations
    • 144 rooms
    • No room for people with reduced mobility
    • No family room
    • 18 connecting rooms
    • No non-smoking room
    • 3 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Late Checkout
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Shuttle
    • SURABAYA JUANDA Additional charge
    • SUB Additional charge
  • PT. Anugerah Bina Karya
    • Near the property
    • 250 parking spaces
    • Public
Well-being
  • POOL
    • Outside
    • On site
  • GYM
    • On site
Boutiques/shopping
  • Art gallery
Family
  • Services for children
    • Childrens TV Channels
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Childrens Club for 4 to 6 years
    • Video game area
    • Play area
    • Indoor playground for children
    • Outdoor playground for children

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 324

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 170 people

Find out more

Our guest reviews for
Novotel Surabaya - Hotel & Suites

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,880 reviews

TripAdvisor Rating 3.5/5

1,091 reviews

Homely stay

TripAdvisor rating 4.0/5

handy800 Business - 14/11/2021 TripAdvisor review

It's an old hotel, corridor was a little dark, but the room was surprisingly clean and well maintained. Check-in and check-out was brief. Breakfast was pretty good, range of food type was good too. Overall, pleasant stay there.

Dear handy800, First and foremost, thank you for taking the time to share your stay experience with us and we are glad to learn that you had a pleasant stay. We thank you for your positive comments of our corridor and please rest assure we are improving our facilities to provide better products to our guest. We wish to welcome you again at Novotel Surabaya Hotel and Suites in the near future. Sincerely, Sabar Sitompul Hotel Manager

Good stay

Customer review rating 3.5/5

Fransisca Business - 08/11/2021 Confirmed reviews ALL

Spacious and clean room. Friendly staffs and great atmosphere. The downsides are there is no lift (but staffs make it up with bellboy service) and in some rooms the AC is really cold and some others are just right.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcoming you again in the near future. Sincerely, Sabar Sitompul Hotel Manager

Nice stay

Customer review rating 4.5/5

Rubi H. Business - 02/11/2021 Confirmed reviews ALL

Good hotel ambience, nice food, friendly staffs

Dear RUBIYANTO W., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Hotel Manager

Not really a good stay

Customer review rating 3.0/5

Sandy Business - 31/10/2021 Confirmed reviews ALL

The air conditioner is quite hot and not cool enough

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabar Sitompul Hotel Manager

Love the ambience

Customer review rating 4.5/5

Both M. Families - 28/09/2021 Confirmed reviews ALL

It was a great stay at the hotel with my family, and a great room deal from mr Adi from sales dept. And We had a great time while celebrating our son's graduation day from unair, The staff were very friendly and helpfull especially ibu Trias (keep on the good work bu) from FnB who took care of me and my family and mas Nathan (if i'm not mistaken) from FO. We definitely will come back soon to Novotel Hotel and Suits. Note: always craving for the wonderful croissants ;)

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for the compliments given to our staff service from Pak Adi, Ibu Trias and Pak Nathan. I will convey it to them and I believe it will motivate us to always deliver the best service to all our guest. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Hotel Manager

good stay

Customer review rating 4.5/5

Anonymous Families - 26/09/2021 Confirmed reviews ALL

thanks for the service

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabar Sitompul Hotel Manager

Great

Customer review rating 4.0/5

N. Families - 23/09/2021 Confirmed reviews ALL

Property perlu di kontrol

Dear Guest, Thank you very much for taking the time to share your stay experience with us. We are glad to know that you had a pleasant stay with us. Thank you for your positive comments and we hope to welcome you again at Novotel Suraba and Suites in the near time. Sincerely, Sabar Sitompul Hotel Manager

Well Located

Customer review rating 4.0/5

Andi K. Couples - 30/08/2021 Confirmed reviews ALL

Everything OK....

Dear ANDI k., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

The staff is so helpfull

Customer review rating 4.0/5

Anonymous Friends - 27/08/2021 Confirmed reviews ALL

The staff is helpful... All is good except I should wear swimming pants to swim and I didn't even know it before my stay so I just bring my casual pants and I couldn't swim.

Dear R. RISKI, We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

Beyond expectation

Customer review rating 3.0/5

Mukamat S. Couples - 13/08/2021 Confirmed reviews ALL

Strategis location, comfortable place, but not good at helping guest,need to improve service and manners

Dear Mr.MUKAMAT S., Thank you for taking the time to tell us about your experience at the Novotel Surabaya - Hotel & Suites. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ruzi Okta Febrian Room Division Manager

Good stay

Customer review rating 5.0/5

Fatima T. V. K. Solo - 28/07/2021 Confirmed reviews ALL

Thank you very to all Novotel staffs, great service and really friendly

Dear FATIMA TUTIK VIA K., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

comfortable area

Customer review rating 4.5/5

Dedy P. P. Business - 08/07/2021 Confirmed reviews ALL

easy to reach

Dear Mr. DEDY PRAYUDANA P., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

Good place with a good view

Customer review rating 4.5/5

R. E. S. Couples - 06/07/2021 Confirmed reviews ALL

I stayed with my wife for two nights, just for a staycation. the atmosphere of the room is very calm and the green view is a relief and makes my wife feel comfortable. We like and are satisfied with the service and atmosphere there

Dear Mr. R Ekky S., Thank you has taking your time to share with us your experience during your stay at our Hotel Novotel Surabaya Hotel & Suite.We are glad to see your comment that was happy with our hotel room ambiance and green view from our landscape. We wish to see you very soon to stay back at our hotel on the next visit. Warm Regards, Ruzi Okta Febrian Room Division Manager

Good stay, nice place

Customer review rating 4.0/5

Mirda Families - 27/06/2021 Confirmed reviews ALL

Little bit noise.. I can hear people talk in front of or near my room.. Overall nice.. My 7 years old son want to visit there again

Dear MOCHAMMAD ROCHMAD H., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

Very Nice Hotel dan Good Place

Customer review rating 3.5/5

Arief Families - 22/06/2021 Confirmed reviews ALL

Environment : very Good Service and People : very Good Facilities : need improvement Swimming pool : need maintenance

Dear ARIEF R., We very much appreciate your comments regarding your stay at the Novotel Surabaya - Hotel & Suites. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Your comment about our pool need improvement and maintenance we will consider that comment but as you know we do maintenance with our pool regularly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruzi Okta Febrian Room Division Manager

Classic Hotel in the City

TripAdvisor rating 4.0/5

pengelanaj 07/01/2021 TripAdvisor review

Novotel Surabaya is well maintain hotel. If I am not wrong it has been operated since 1997. But the maintenance is considered very good. Room and lobby are convenience and clean, staff are kind and helpful.

Dear pengelanaj, I am happy to know that you like to stay at Novotel Surabaya Hotel and Suites! Its a compliment to get your great comment about our maintenance. We hope to have you again at the Hotel at your soonest time. Kind regards, Dona Yohana

Don't Stay in This Hotel

TripAdvisor rating 1.0/5

smgosyenanugerah 05/01/2021 TripAdvisor review

Not recommended, very bed service and very disappointing, because this hotel took unilateral action by blocking our room on the 3rd day so that we could not continue our remaining 2 nights stay at this hotel

Dear Bapak Sabar Marpaung, Thank for you for taking your time to share your disappointment during your stay in our Hotel recently. I found that you decided check out with unhappy feeling, I do apologize for the inconvenience occur. I understood your points via the letter which sent to me that I also had responded. We always try to extend our best service and make every guest feel welcome and having memorable experience with all flexibilities we can do. At the same time, we also commit to implement the government requirement which could not be adjustable. In this case we tried hard to get the Rapid / PCR test from you and family based on local government regulation during the year end festive holiday. Hope we could make your stay better in other time. Kind regards, Dona Yohana

Way below 4* par

TripAdvisor rating 1.0/5

YapDenny 28/12/2020 TripAdvisor review

Stayed with family for 1 night transit at Surabaya and surprised with room's dusty floor and garden/pool area with lots of malignant mosquitoes. My 2 little sons got huge bites on their faces and heads in an instant after a quick walk. In room complimentary water was using refill jug, and who knows whether it is cleaned properly. But the peak of all was the breakfast, all stations except main course (rice) are still self service, and being honest we felt very uncomfortable in the area looking at the standard given in pandemic era. Staffs looked lost and clumsy, although they seems experienced (judging by age). We ended up took the main course only, because of the protocol, but the fried rice clumped like lontong, only the traditional omelet tasted okay. We should have stayed here again on the return trip following week, but decided to cancel because of the terrible experience.

Dear YapDenny, Thank you for taking your time to share your experience at Novotel Surabaya Hotel. Please accept my sincere apologies that you were left the Hotel disappointed. I am very concerned to learn about your feedback regarding the cleanliness of the room's floor as well as some station at the buffet breakfast with unattended service. I will fix it accordingly to make sure all guests feel comfortable and safe. Regarding mosquitoes, we have increased the quantity of the Pest Control treatment such as fogging both inside and outside. However, due to the rainy seasons it could not help much. But for sure I will review again. I wish your recent stay would not dissuade you from staying with us again if you visit Surabaya in the near future. Kind regards, Dona Yohana

Low corona standars

TripAdvisor rating 1.0/5

andreasgid Family - 23/12/2020 TripAdvisor review

I'm not satiesfied with the service and corona standards. Reception work at check in and check out very slow. No service personal in the restaurant. Waiting time 15 min. We order pizza and tomato ketchup and get some what looks like tomato, but it was different kind of chillie sauce. I put in my and my sons pizza and realize it was wrong. We call the service, but the only comment was oh so sorry.No corona standards in the hotel. The entry shower made all your cloth completly wet, like rain outside.Peaple can enter the hotel without mask. At our arrival there was some meeting or party. No mask has been used in the lobby. The reception and bellboy just tell them, but not push that the getting conform to the safety standards. At check out date breakfast the was a married party ongoing. Photographers allmost sitting in our breakfast table and moving clisely around. Some of them without mask. We

Dear andreasgid, Thank you for considering to stay with us at Novotel Surabaya Hotel and sharing your feedback. I am sorry to learn that your stay was not meet your expectation. I had checked your feedback regarding the tomato sauce for your Pizza, and I confirmed that it was chilli sauce but indeed the color looks like tomato sauce, and we have now changed the brand of our Chilli Sauce into new one to avoid misunderstanding. Referring to your comment about "No Covid 19 protocol" implementation in the Hotel was a little bit strange, as we are certified and covid 19 protocol is a mandatory to be respected in out Hotel. We should not let anyone entering or walking around at our Hotel without mask. I believe you saw the family gathering who are taking pictures by taking out their mask during your arrival. We are all commit to avoid and anticipate the spread of the virus and it can not be tolerated. I will reassure that we have to be MORE bold on this rules. The rest of your comments about check in and check out process as well as the slow respond on service had been reviewed and fixed. Thank you for your understanding and hope to see you again. Kind regards, Dona Yohana

Friendly Staffs

TripAdvisor rating 4.0/5

yolindar9 09/11/2020 TripAdvisor review

I stayed many times in this hotel but this time a bit special because it's my nephew Birthday and he always loves to swim there. Unfortunately the swimming pool was closed. But thank you for Mr Efan in front office for the cake for my nephew and also the concierge who escort us to the room Nelly.Moriesta.Riwut in F&B for being so friendly I would love to come back next year. And always in the same room :)

Dear Yolinda R, Thank you for your comment shared in this Tripadvisor. I am glad to know that you had nice experience during your recent stay and thank you for compliment given to our heartist member. We are looking forward to welcoming you again soon. Kind regards, Dona Yohana

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