Novotel Surabaya - Hotel & Suites 4 stars
Customer review rating (ALL Rating) 4.3/5 110 reviews
Jalan Ngagel 173-175
BUNGURSIH BUS STATION: BUNGURASIH STN
BUNGURSIH BUS STATION.: BUNGURASIH STN
SURABAYA JUANDA At 20km / 12.5 miles - Shuttle paying
GUBENG At 3km / 1.87 miles
PASAR TURI At 10km / 6.25 miles
Check-in from - Check out up to
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
Our guest reviews
100% genuine reviews from our guestsFind out more
TripAdvisor rating 5.0/5
DPakpahans Families - TripAdvisor review
My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.
TripAdvisor rating 1.0/5
AgarwalKavita Families - TripAdvisor review
We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.
Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager
Oasis in the Hot Surabaya City
TripAdvisor rating 4.0/5
pengelanaj TripAdvisor review
This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.
Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.
Just bad experiences
TripAdvisor rating 2.0/5
Anastasia S Families - TripAdvisor review
Changing policies : 1. Deposit for additional access card - my previous visit requested no deposit 2. When restaurant very full - say goodbye to protocols. No distancing-crowd in the house. 3. When no distancing and very crowded, we decided to ask to have our meal in the room-they said not allowed. Different policy again Shortage of food during breakfast and the bread toaster is very small-just like in my house. While this is used at 4* hotel.
Dear Anastasia S., I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Following your comment about health protocol, we'll follow up internally and had taken measurable action for improvement as we are strictly implement Allsafe health protocol for guest safety and hygiene. Thank you. Kind regards, Benny W.
Customer review rating 5.0/5
Bella Friends - Confirmed reviews ALL
Always love to stay in Novotel especially in Novotel Ngagel. Really good and homey ambience, clean, helpful staffs. The room is spacious. It has so many facilities to explore. Really enjoy the stay in Novotel!
Dear ASTRID B., It is always a pleasure to know that you had an enjoyable stay with us at Novotel Surabaya Hotel & Suites. I believe it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you and we sincerely hope to welcome you again in the near future. Sincerely, Benny W.
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