Novotel Surabaya - Hotel & Suites 4 stars
Customer review rating (ALL Rating) 4.4/5 85 reviews
Novotel Surabaya - Hotel & Suites
Jalan Ngagel 173-175
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3 km / 1.87 mi
10 km / 6.25 mi
Int. airport 1 - full name
20 km / 12.5 mi
Int. airport 1 - IATA code
20 km / 12.5 mi
Check-in from - Check out up to
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
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Our guest reviews
100% genuine reviews from our guestsFind out more
E-Voucher Hotel not available
TripAdvisor rating 3.0/5
yuli a TripAdvisor review
I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.
TripAdvisor rating 5.0/5
DPakpahans Families - TripAdvisor review
My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.
Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager
TripAdvisor rating 1.0/5
AgarwalKavita Families - TripAdvisor review
We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.
Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager
Oasis in the Hot Surabaya City
TripAdvisor rating 4.0/5
pengelanaj Families - TripAdvisor review
This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.
Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.
Just bad experiences
TripAdvisor rating 2.0/5
Anastasia S Families - TripAdvisor review
Changing policies : 1. Deposit for additional access card - my previous visit requested no deposit 2. When restaurant very full - say goodbye to protocols. No distancing-crowd in the house. 3. When no distancing and very crowded, we decided to ask to have our meal in the room-they said not allowed. Different policy again Shortage of food during breakfast and the bread toaster is very small-just like in my house. While this is used at 4* hotel.
Dear Anastasia S., I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Following your comment about health protocol, we'll follow up internally and had taken measurable action for improvement as we are strictly implement Allsafe health protocol for guest safety and hygiene. Thank you. Kind regards, Benny W.
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* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price