Novotel Surabaya - Hotel & Suites Hotel 4 stars

Enjoying the room, and the hotel.. But maybe you guys can do something bout mosquito’s at the pool.. it really annoying.

Sufficient

A view days before i checkin, i have a request some bday cake for my daughter's bday. Sameday before checkin, i double check with the front desk about this matter But unfortunately, the cake never coming...So sad Pool is great, very instagramable The last thing, the taste of the food when i ordered room service was delicious (nasi goreng buntut)

room is OK , breakfast ok but internet not satisfied

The hotel has strategic location but the overall property was old and dirty. At the first time we arrived, there was nobody who welcomed us. We should go inside and looked for someone to help us bring our luggages in. The room's floor was a little bit sticky. We did not get complete toiletries as there were no comb, no shower cap, no cutton buds provided , so we should phone and ask the housekeeping to send them to our room. We really had bad experiences at the swimming pool. The pool was full of leaves and our daughter's skin got itchy after 30 minutes swam. We asked for towels at fitness centre, but the staff said that they all were washed. It was sunday afternoon (usually more children swim on weekend), a four-star hotel should prepare more towels on weekend. At checked out time, we called and asked for a bell boy to bring our luggages to lobby area but after 15 minutes waiting, there were no bell boy came. So we brought them by ourselves. The food and beverages provided at the hotel's resto were not good. And once again, the resto was dirty, the restroom was old as well. We asked the resto staff (a trainee waitress) to clean our table and she only used a piece of tissue. She did not change the placemats, though they were dirty. She just reversed them (we thought we could do them without asking her help). We don't recommend this hotel at all.

The events make my family ejoy the vacation

Strategic location,humble staff

This a resort in the middle of surabaya city.

Nice resort feel to hotel

My first time stayed this hotel. I am member of Accorclub. Novotel Surabaya was not the standard of the Accor Group - I would say. The hotel is lack of maintenance such as the clean - at that time the bed, the towels were not clean at all. Also the shower did not work well.

Very helpful reception staff who efficiently handled my arrival and departure.

Only had the pleasure of very short stay in your facility due to business trip. Check-in process was smooth & excellent. Room was a bit dated, noticed some peeled out wallpaper & markings on the shelves. Very spacious. Need more water pressure for shower. Bed was comfy. I understand that it's trendy to go-green & use re-usable water jug, but why do you charge extra if we needed more water (per the signage on the water jug)? Alternatively, hotel could refill the water for free (ie. Hilton) or put water dispenser in the hallway (ie. Aston). Breakfast was ok. Croissant & cheese were excellent Didn't have the chance to try out the pool & gym.

Overall very gud.. i got birthday surprise from hotel

Nice hotel at city center. Easy to go every where. Spacious and clean room. I've been stayed here several times and always have good experience. Suitable for family.

First of all, I cheked out on 3rd, not 2nd of February. All ws ok, and quite satisfied