Novotel Surabaya - Hotel & Suites 4 stars

Name: Hotel in Surabaya - Novotel Surabaya Hotel and Suites - Accorhotels - ALL
Address: Jalan Ngagel 173-175, SURABAYA, 60246, Indonesia
Telephone: +62315018900
Rating: 4.4

Customer review rating (ALL Rating) 4.4/5 79 reviews

Jalan Ngagel 173-175, 60246 SURABAYA, Indonesia

Description

Novotel Surabaya - Hotel & Suites

Hotel that makes every moment matter

Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools. Attention to detail and full range of business and leisure activities make this not just a business hotel, but "The Resort in The City"

Approximately 30 minutes from Juanda Airport and Rungkut Industrial Estate. Approximately 5-minutes away from Marvell City Shopping Complex while International Hypermarket is at our doorstep .

Novotel Surabaya located in the main business district of Surabaya, close to shopping centers, city landmarks and tourist attractions.

Hotel extras

Choose between rooms or independent bungalows
Fitness centre and basketball court
Family-friendly facilities and Kids Club
Western and local fare at Janggala restaurant
WiFi in rooms and communal areas

ALLSAFE approved hotel

Hotel location

Novotel Surabaya - Hotel & Suites

Jalan Ngagel 173-175
60246 SURABAYA
Indonesia

GPS:-7.296002, 112.742909

Telephone +62 31 5018900

+62 31 5019175

GUBENG

Railway station

Access: 3 km / 1.87 mi

Shuttle

PASAR TURI

Railway station

Access: 10 km / 6.25 mi

Hotel services

Check-in from 02:00 PM - Check out up to 12:00 PM

In summary

On site

Swimming pool
Shuttle
Restaurant
Well-being
Air conditioning
Wi-Fi
Breakfast
Meeting rooms

Near the property

Car park

JANGGALA RESTAURANT

Non contractual photo

Dinning room

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Room

Superior Room with 1 kingsize bed Garden View

4 persons
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony

Room

Superior Room with 2 single beds, Garden View

4 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: Garden View
Most of the accommodation: Balcony

Room

Superior Room with 1 kingsize bed, Pool Terrace

4 persons
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Terrace

Room

Superior Room with 2 single beds, Pool view

4 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: Pool side
Most of the accommodation: Balcony

Room

Superior Room with 1 kingsize bed Pool View

4 persons
32 m² / 344 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Balcony

Room

Superior Room with 2 single beds, Pool Terrace

4 persons
32 m² / 344 sq ft

Bedding 2 x Single bed(s)
Views: Pool side
Most of the accommodation: Terrace

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Our guest reviews

E-Voucher Hotel not available

yuli a 9/4/2022 TripAdvisor review

I booked 1 night from tiket.com for business trip. This is my 2nd time stay at this hotel. The hotel inform me that my reservation was not on their system, then I have to book on the spot in order to stay at the hotel that night. I would appreciate if novotel could at least find out why and try to solve my pending e-voucher hotel with tiket.com, since the payment already deducted from my credit card the day before. I believe novotel have contact person with tiket.com and could resolve this matter quickly without troubling the guest. I have to pay for new reservation at the hotel and have to contact tiket.com myself for the refund process. Such a hassle.

Family vacation

DPakpahans Families - 7/17/2022 TripAdvisor review

My family and I had a great time in Novotel Surabaya Ngagel. The service was great, the staff were very polite, and the food was good too. The Hotel also had some very good facilities like the pretty big pool. Over all, I had a very good time in Novotel Surabaya Ngagel and I will definitely come back when I visit Surabaya again.

Dear DPakpahans, It is a pleasure to know that our valuable guest enjoyed their family vacation at Novotel Surabaya Hotel & Suites. Thank you and we sincerely hope to welcome you again in the near future. Benny W. Hotel Manager

Bad experience

AgarwalKavita Families - 7/3/2022 TripAdvisor review

We had booked a suite but when we reached at 5 pm we were told we were to wait as room was not ready although check in time was 2 pm. Then we were allotted an executive suite, after much argument. We could not sleep the whole night as there was a wedding in the hotel and there was a party in the room above. Till 4 am in the morning we were awake and had to threaten to call the police to get them to shut off the music.

Dear AgarwalKAvita, I sincerely apologize for the inconvenience during your stay at Novotel Surabaya Hotel & Suites. Kindly to inform that our check in time is indeed at 2 pm and it was unacceptable to let our valuable guest wait without any favorable assistance tough suites room then allocated, please rest assure that we'll evaluate internally for further improvement. In regards to the wedding, kindly to inform that events will be finish at latest 21.00 and we are sorry for the party done by the guest above. Thank you for your feedback and I sincerely wish you all the best on your next trip. Kind regards, Benny W. Hotel Manager

Oasis in the Hot Surabaya City

pengelanaj Families - 5/9/2022 TripAdvisor review

This hotel has very well designer. Unique architecture combined with beautiful Garden in the heart of Surabaya. It is a good asset which another hotel doesnt have. I wish that this beautiful garden can be maintained. The regreneration planning of the trees should be planned. Room is perfect, cleaned and well maintained. I am very happy. A bit problem is in the lobby area. Hope that It can be solved soon.

Dear pengelanaj, Thank you for your comment and It is always a pleasure to receive positive feedback. We'll follow up further concerning your comment about bit problem at lobby area from cleanliness and service at front desk as well as garden maintenance. Once again thank you & I sincerely hope that we can serve you again in the near future. Kind regards, Benny W.

Just bad experiences

Anastasia S Families - 5/3/2022 TripAdvisor review

Changing policies : 1. Deposit for additional access card - my previous visit requested no deposit 2. When restaurant very full - say goodbye to protocols. No distancing-crowd in the house. 3. When no distancing and very crowded, we decided to ask to have our meal in the room-they said not allowed. Different policy again Shortage of food during breakfast and the bread toaster is very small-just like in my house. While this is used at 4* hotel.

Dear Anastasia S., I sincerely apologize for all of the inconvenience caused during your stay at Novotel Surabaya Hotel & Suites. Following your comment about health protocol, we'll follow up internally and had taken measurable action for improvement as we are strictly implement Allsafe health protocol for guest safety and hygiene. Thank you. Kind regards, Benny W.

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