Mercure Cairo Le Sphinx Hotel bintang 4

Catatan tamu Avis 3.5/5 1.394 ulasan

Hotel yang disetujui ALLSAFE

Pesan hotel ini

Kamar 1

Jumlah orang
Usia anak

Jaminan Harga Terbaik

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  • Saya mendapatkan manfaat dari keunggulan

  • Saya dapat memanfaatkan harga khusus anggota

+ 21 Layanan

Keistimewaan hotel

  • Amazing views of the Giza Pyramids

  • Free WIFI at Lobby

  • Rooms with private terraces

  • Walking distance from the pyramids

  • Bar

Layanan di hotel dan sekitarnya

Check-in dari 14h00

Check out sampai 12h00

Layanan berbayar

Informasi layanan dan informasi praktis
  • Check-in online
  • WIFI/Akses Internet
  • Tempat ParkirLayanan berbayar
  • Akses bagi tamu disabilitas
  • Arena luar ruangan untuk anak
  • Memiliki penyejuk ruangan
  • Resepsionis buka 24 jam
  • Check-in lebih awal/Check-out lebih soreLayanan berbayar
  • Cuci kering / SetrikaLayanan berbayar
  • Butik/belanja
  • Portir
  • Concierge
Rekreasi dan aktivitas
  • Kolam air panas luar
  • Pusat kebugaran
  • Kesehatan
  • Arena luar ruangan untuk anak
Katering
  • SarapanLayanan berbayar
  • 3 Restoran
  • 3 Bar
  • Layanan kamar
Layanan bisnis
  • 5 Ruang pertemuan
  • Sedia layanan fotokopi/cetak
Pesan informasi

Lokasi hotel

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556 giza
egypt

Tel: +20233776444

Faks: (+20)233774930

Check-in dari 14h00

Check out sampai 12h00

  • Dengan pesawat

    CAIRO INTL AIRPORT Pada 41,4km / 25,72 mil

  • Dengan kereta

    RAMSES RAILWAY STATION Pada 35km / 21,75 mil

GPS :29.990054, 31.128132

Akomodasi kami

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed, Garden View

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 Single beds and Pyramids View

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds, Pyramids view

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 Double bed, Pyramids view

  • Maks. jumlah orang: 3
  • Area: Dari 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Family Suite with 2 connected rooms

  • Maks. jumlah orang: 4
  • Area: Dari 44 / 474 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Kamar

Restoran dan bar kami

ALEXANDRIA COFFEE SHOP( CLOSED)

Jenis hidangan: Internasional

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast from 06:30 am till 10:30 am and dinner from 07:30 pm till 10:30 pm

Makan siang

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

ROMEO & JULIET

Jenis hidangan: Italia

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Makan siang

01:00 - 04:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Makan malam

05:00 - 11:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

El Kababagy ( Closed )

Jenis hidangan: Barbekyu

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Makan malam

17:00 - 23:00

  • Sen
  • Sel
  • Rab
  • Kam
  • Jum
  • Sab
  • Min

Philae Pool Bar

Foto non-kontrak

Philae Pool Bar Opens from 9 am till sunset. Snack bar by the pool area during summer season

El Tekkia

Foto non-kontrak

El Tekkia Opens from 9 am till 11 pm Offer Snacks and beverage

La Pyramide Bar closed

Foto non-kontrak

La Pyramide Bar Opens from 9 am till 1 am. Facing the pyramids and the pool, enjoy a large selection of cocktail and international drinks with an evening live music.

Pertemuan dan acara Anda

Ruang Pertemuan kami

  • Jumlah ruang pertemuan: 5

  • Ukuran maksimal: 620

  • Kapasitas maksimal: 300 orang

  • Kapasitas perjamuan maksimal: 250 orang

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Mercure Cairo Le Sphinx Hotel

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Peringkat ALL 3.5/5

1.394 ulasan

tripadvisor

Peringkat TripAdvisor 4.0/5

2.579 ulasan

Pyramid view

Catatan Tripadvisor 4.0/5

FredDalyNortholt 11/09/2020 Ulasan TripAdvisor tersertifikasi

The pyramids are only a short distance from this hotel and can be seen from my balcony 3 in fact. The hotel is very good if looking a bit dated. I visited during the Covid pandemic so there were very few guests so I had plenty of attention from the staff. Unfortunately there was a lot of roadworks outside my room until the early hours, not the hotels fault

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback and for recommending our hotel. We are glad to know that you have spent an enjoyable holiday. We are waiting for your next visit soon Sincerely Hotel Management Team

Great Welcome and Service

Catatan Tripadvisor 5.0/5

3678nh Business - 15/12/2019 Ulasan TripAdvisor tersertifikasi

Excellent welcome by Mrs Emaan at the check in time, and wonderful follow up by Mr Hamed and Mr Refaat and all the team throughout my stay. Very enjoyable stay at the hotel where level of service is efficient.

Dear Guest, We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal. Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We wish you all the best in your business and personal endeavors. Thank you Hotel management team

my thoughts

Catatan Tripadvisor 3.0/5

SUSAN A Family - 21/07/2019 Ulasan TripAdvisor tersertifikasi

The breakfast selection was not suitable in any way for western tastes and the pizza from the italian restaurant was not good. The room did not feel very clean and you had to put all your strength in to making sure the door closed properly. The shops in the foyer were the best part about the hotel and the fact they had somewhere to change money. Security at the hotel is high with several checkpoints .

Dear Guest, First of all very sorry for the delay in answering to your kind message. Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx .I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Dirty and oldfashioned 😖!

Catatan Tripadvisor 1.0/5

Dream44654161991 Couples - 10/04/2019 Ulasan TripAdvisor tersertifikasi

Needs to be renovated asap ! The personel also need a good training on customer service ! Breakfast is a disaster, chaos 🤨! The rooms are dirty, we have never been in such a hotel before....It’s not because you have plenty of bookings, that you can neglect your hotel services !

Dear Guest, We thank you very much for taking the time to write your feedback on our TripAdvisor page. Your recent experience was certainly not a true reflection to the standards of which our hotel is known by along with our keenness to keep improving from day to another to meet with our guests’ entire satisfaction. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Great location, staff

Catatan Tripadvisor 4.0/5

smowbray14 Family - 30/03/2019 Ulasan TripAdvisor tersertifikasi

Lots of amenities at this hotel, pretty much anything you could ever need. Staff is very friendly and helpful. Pool is nice and the kids outdoor play area got plenty of use from our family. The rooms (at least the ones we stayed in) could probably use an update but were otherwise quite comfortable. The only disappointment was there is no hotel-wide wifi, it is only available in the lobby. Of course this means that early and late in the day the lobby area will be packed grinding the access to a crawl. Great otherwise.

Dear Guest, First, let me thank you very much for taking the time to share with us your wonderful holidays experience online and for recommending us to Tripadvisor’s readers. It is our extreme delight to learn that you have spent a wonderful vacation and took pleasure in our services and facilities. Your satisfaction is for us our rule number one and we are pleased to success. All the team is looking forward to welcome you again for another relaxing break Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

giza hotel

Catatan Tripadvisor 3.0/5

rasilh2017 Family - 05/01/2019 Ulasan TripAdvisor tersertifikasi

the hotel itself is very dated and urgent need of refurbishing. rooms are quiet small and quiet dark.internet is extremely slow, when available. breakfast was good choice.the proximity to the pyramids is the only pro I can think off.

Dear Guest, We thank you very much for taking the time to write your feedback on our Tripadvisor page. Your recent experience was certainly not a true reflection to the standards of which our hotel is known by along with our keenness to keep improving from day to another to meet with our guests’ entire satisfaction. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Our accommodation in Cairo

Catatan Tripadvisor 3.0/5

karen M Family - 05/10/2018 Ulasan TripAdvisor tersertifikasi

We stayed in this accommodation at the beginning of our tour and the end of the tour. The hotel is located very close to the pyramids and when the new museum opens. Customer service really needs to be improved especially at the front desk and when booking online through the acorr website. WI fi is only in the lobby area and it is very slow. Egypt really needs to work on their free WI fi in tourist areas so that the tourist can promote the amazing country.

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback. We are glad to know that you have spent an enjoyable holiday. With pleasure, I shall transmit your appreciation to all those named in your comments. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Pior Mercure do Mundo/Worst Mercure in the world

Catatan Tripadvisor 1.0/5

LOTrip22 Couples - 05/05/2018 Ulasan TripAdvisor tersertifikasi

Este hotel possui péssima avaliação 6 no booking.com e 3.5 no Trip Advisor. Acompanho as palavras dos demais clientes. Tivemos problemas desde o primeiro dia e os funcionários possuem absoluta má vontade. O hotel não possui manutenção e é sujo. O wi-fi não funcionava no quarto. O café da manhã é mediano. Tínhamos um quarto privilege que incluía refrigerantes e a gerência se recusava a dá-los. Não se hospede aqui, procure outro hotel como o Meridien Pyramides. This hotel has a poor rating 6 on booking.com and 3.5 on Trip Advisor. I follow the words of the other clients. We had problems from the first day and the staff have absolute unwillingness. The hotel don´t have maintenance free and is dirty. The wi-fi did not work in the room. Breakfast is poor. We had a privilege room which included soft drinks (we paid for it) and the management refused to give them. Do not stay here, look for another hotel like the Meridien Pyramides.

Dear Our Guest, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx

Horrible hotel! The view doesn’t worth!

Catatan Tripadvisor 1.0/5

RobertoD1244 Family - 17/01/2018 Ulasan TripAdvisor tersertifikasi

It’s an old, shabby, dirty, smelly and noisy hotel! The breakfast is not good as well. Staff is not helpful, rooms are old (don’t even have sockets for recharging electronic devices - I had to unplug the TV and a bedside light. And the Wi-Fi doesn’t work properly. I booked this hotel thinking about the view of the pyramids, but even in the rooms with frontal view you cannot see much or because of the walls surrounding the property or because of the building itself. Also, if you get a room with a better view (closer to the pyramids) you’ll also get a very very very noisy room, since there’s a busy road passing in front of the hotel. I personally don’t recommend this hotel at all. The locations is close to the pyramids, but for a fraction of their price you can stay in a cozy guesthouse or small hotel in that area. Otherwise, put some more money out and go for a descent hotel - that will end up being much more expensive.

Dear M. Roberto, We thank you very much for your constructive feedback regarding your recent stay. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Week long trip in Mercure Cairo Le Sphinx

Catatan Tripadvisor 3.0/5

abeera t Family - 08/11/2017 Ulasan TripAdvisor tersertifikasi

Decent hotel with clean beds. However, the staff was not helpful in providing services, there was always delay in service provision specially to the rooms. Most front desk receptionists seemed to stall and were not helpful unless it involved payment of sort.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gamal Hassan General Manager Mercure Cairo LE Sphinx

Good hotel to visit the Pryamids

Catatan Tripadvisor 4.0/5

GabsYates2014 Family - 31/10/2017 Ulasan TripAdvisor tersertifikasi

We stayed for 6 nights and this is a good base to visit the Pyramids. Our room was well furnished, clean and comfortable. The service in the bars and upstairs cafe was very good too and there was enough choice of food for breakfast. Some of the reception staff were fine but others could do with a bit more customer service awareness. Overall I would recommend a stay here.

Dear M. Gabs, Thank you very much for choosing Mercure Cairo Le Sphinx for your recent stay in Egypt and for recommending us to Tripadvisor’s readers and to your future clients. I am extremely delighted to know that you have admired the generous welcome and care of our staff, multiple services and facilities, diversity and Also, i would like to thank you for your comments which will help us to improve the quality of our services. I shall gladly transmit your appreciation to the team who will certainly be inspired to read your sympathetic words Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Horrible stay

Catatan Tripadvisor 1.0/5

Yasser1969 Friends getaway - 10/10/2017 Ulasan TripAdvisor tersertifikasi

Very bad staff and administrative issues concerning our booking. They said the system was down when I prepaid online and I had to pay again on the spot. Noise from the corridor did not allow me to sleep. In one of the two rooms we booked there was no water bottle. Moreover, minibars are empty! The worst is that if you are male and female they think that the simple visit you make to the other room for one or two minutes is "prostitution act" and you receive undescent call from the security guys!!!!! . Now I understand why tourism is suffering on Egypt, i.e due to the existence of such a horrible hotels

Dear Mr. yasser, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Excellent location near Giza Pyramids

Catatan Tripadvisor 4.0/5

Amanullah M Business - 23/09/2017 Ulasan TripAdvisor tersertifikasi

Stay was good. I stsyed for 5 nights. The bad part was my room was far away from lobby. Breakfast was not to a 4 star standard. It was kept to minimum. Even there was not variety of local dishes. There is spa in the hotel but too much expensive. Staff is not very cooperative. Room service very poor. Aman

Dear M. Amanullah, We thank you very much for taking the time to write your feedback on our Tripadvisor page. Your recent experience was certainly not a true reflection to the standards of which our hotel is known by along with our keenness to keep improving from day to another to meet with our guests’ entire satisfaction. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression. Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Worst Experience Ever

Catatan Tripadvisor 1.0/5

KothariNitesh Family - 06/11/2016 Ulasan TripAdvisor tersertifikasi

A cheap 2 star property is what I can say is this hotel, rooms were so dirty that there hairs on the basin counter, bathroom was extremely dirty, room has no proper lights, switches broken, chairs horrible, stench in the room, main door lock broken, in short the worst place I have ever stayed

Dear Mr .Kothari, Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Average hotel close to the Pyramids.

Catatan Tripadvisor 3.0/5

James C Couples - 03/11/2016 Ulasan TripAdvisor tersertifikasi

Room was spacious and comfortable, but located far from Reception. View to Pyramids was nice for a couple of hours, then lost in polluted haze the rest of the time. Lobby quite pleasant but food smapled at three outlets was very disappointing and of poor standard for a Mercure. No welcome as a Platinum member at all.

Dear Mr. James, Thank you for taking the time to post your feedback on Tripadvisor and for mentioning that the hotel has lots of good things Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations. At Mercure Cairo Le Sphinx, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and hope to serve you in the near future Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx

It was anice Hotel, now nobody cares

Catatan Tripadvisor 3.0/5

EgyptFan275 Family - 19/10/2016 Ulasan TripAdvisor tersertifikasi

We have stayed many times in this Hotel. We have always had an enjoyable stay and have seen that there are efforts to Keep the Hotel in a nice shape. Now we notice that this has been rapidly, negatively changing: Everything is getting older with no replacement. carpet and curtains in the rooms are dirty Breakfast Service is very poor from the Food Quality, variety and Service. All in all you can not say that this is a five stars Hotel. However, the price is still very resonable

Dear Guest, Thank you for posting your constructive comments. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Authentic place

Catatan Tripadvisor 3.0/5

Minnoza Couples - 26/09/2016 Ulasan TripAdvisor tersertifikasi

I like this place because it's conserved his original aspect. But ils a bit old and the rooms need some maintenance. Everything looks so used. Nice gardens. The breakfast is good. Check in and out are quick. The location is great if u wanna visit the pyramids of Giza but otherwise it's out of town. I still like this place even if o wasn't totally satisfied on my last stay

Dear Guest, It is always a thrill to get a feedback, particularly when it is positive as your experience was. We strive everyday to ensure our guests have a wonderful stay and marvelous time at Mercure Cairo Le Sphinx hotel. Thank you so much for taking the time to share this with everyone. It really means a lot to us and our team members. Thank you again for your kind comments and patronage. We look forward to serving you again soon thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Bad service, or better no service, and dirty

Catatan Tripadvisor 1.0/5

geertrEYGAERT Business - 06/09/2016 Ulasan TripAdvisor tersertifikasi

As a very frequent traveller (more than 100 nights a year in accor group) and a platinum member, I am mostly satisfied with services in Accor hotels, and especially Mercure, as they are always a bit different from the other hotels. This however was a huge dissapointment, only nice thing about it is the view and location on the pyramids. The hotel is a bit older and quite worn out, but htis does not have to be a problem as long as it is clean. the room and bathroom were dirty and, even the coffee tray and saloontable where dirty and full of stains. Service unexistant, no drinking water in the room and when called for it they told me I had to pay or wait until 8.00am in the morning. I would not drink any tap water in Cairo. Sorry. Servie at the desk, in the bar, were awfull, only breakfast was reasonable and people friendly.

Dear Our Guest, Thank you for posting your constructive comments. I am sorry that your experience did not meet your expectations. Please be assured that we take all the necessary measures to identify means of development and improvement to elevate the quality of service. We are committed to providing you with the highest level of service simply because our guests deserve the very best. We look forward to have the pleasure of welcoming you again where you would experience and touch the value of progression Thank you Gamal Hassan General Manager Mercure Cairo LE Sphinx

Outdated and inhospitable

Catatan Tripadvisor 2.0/5

vishmaic Couples - 09/04/2016 Ulasan TripAdvisor tersertifikasi

We stayed 2 nights during Christmas 2015, the only reason that I booked this hotel is that it is an Accor property. We booked a pyramid view room, and yes you can have a view of a pyramid from your balcony, but it is at a very far distance, didn't excite me much. The first impressions at check-in were, no staff at accor priority desk, got to wait some time, no formal greetings from the staff, was mentioned wifi is only available in the lobby which is full of smokers, but luckily we got wifi reception in the room. The rooms looked old and the shower looks outdated. The minibar is completely empty, where we were promised free soft drinks. One of the drivers for booking this hotel is the amazing pool that they have in their pictures, but it turned out to be a disastrous sight which is under construction, a huge disappointment. No mention either during the booking or in their website, and no compensation made. Breakfast was average and the chef at the live omelette station was rude. Finally at check-out, we again have to look for staff, there is one guy doing his own business, not even bothered and we decided to drop the key in the fast checkout drop box. Then suddenly the staff was attentive as if we are escaping from something an then formally asked the room details for checkout. The staff asked how did we like our stay, we replied with one statement that there is nothing we liked about our stay. I would like to receive a personalised reply from the management, please do not copy and paste. Thank you.

Dear M. Vishmai Thank you for taking the time to tell us about your experience during your stay at Mercure Cairo Le Sphinx. I am sorry that your experience did not meet your expectations.We regret the inconvenience caused due to the reception issue during the c/in and we do assure you that such behavior is unacceptable from our side as we do care about the level of service and quality .we do confirm that an immediate severe action was taken with the reception service tenant to avoid the repetition of such incident. We hope that this unpleasant experience will not affect your decision of returning back especially that what happened is unusual and is never a normal behavior. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx

My best place in each visit

Catatan Tripadvisor 5.0/5

hallaomar Business - 28/02/2016 Ulasan TripAdvisor tersertifikasi

Every time I visit Cairo I have to stay in mercure Sphinx it's the best place with the best service with the best team ever Recommend it to everyone , you will enjoy the pyramids view and nearby everything , nice atmosphere , good food and very good rooms

Dear Guest, We very much appreciate your comments. It is always a pleasure to receive positive feedback. I will share your comments with our team, I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Sincerely Gamal Hassan General Manager Mercure Cairo LE Sphinx

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