Mercure Cairo Le Sphinx Hotel 4 stars

The journey across Cairo was an adventure, the traffic was horrendous with cars crossing your path and tuc tucs coming from the opposite direction with no lights, but we made it thanks to the driver who was used to it. Once inside the hotel given a pyramid view room ,very nice shame about the road works going on till 2am but that is not the hotels fault. Breakfast was a set meal put on the table for you to choose from and eggs cooked to order. I had warned the hotel of my late arrival and they arranged for room service to deliver a meal. I was pleased with the hotel they were doing their best under difficult circumstances.

Luckily Received the Room with the Best View over the Pyramids ! Room #2116 is the room with the Best Balcony Viewing over the Pyramids ! The Room itself is really old, aircon was not working. Crazy when I was thinking that they were telling me that this was the Best Room of the hotel... As a Diamond ALL Member, I had a Lady (I forgot her name - that is taking care of VIP Customers), that have given me her best service and she was really kind, nice and great at her job ! But I have been Really surprised how the Hotel is falling apart... Luckily as well I had a modem in my room in order to have Internet working from my room (connection was still really bad) Apparently most of the rooms, surprisingly doesn't have internet in their rooms, so everybody are in the lobby using internet... >> This looks really "cheap" for such a hotel brand as Mercure... Breakfast buffet is a disaster with people all around and the food unfortunately had no taste...

Nice hotel, friendly staff, good options Breakfast was amazing

Very good location, you can see premeds from your room ! Only issue is the bar area is bit dated and staffs there are not too friendly!

Warm welcome , nice room with a pyramid view and a large terrace, perfect room service

I am a repeat guest and member of your loyalty program. Moreover I am quality and safety manager at InterContinental Hotels. I love your hotel and all staff but my only and usual problem with the young female hostess in the lobby Cafe. she is always aggressive and never smile and dealing with guests by high ego and disrespect way when she serve the juice by hand without tray.' Underline or coaster with zero courtesy. I raised my complaint verbally several times with no improvement at all. Hope to see the change or to be in back of house the right place she deserves

My overall opinion of my stay was: satisfactory. The hotel is average , & is conveniently located close to the pyramids where I needed to be.

No Wi-fi facility in room, room service not up to the mark. Room lights are Insufficient. But morning breakfast is good

Lovely reception area and lounge. It's a pity the rooms are not to the same standard. There was no plug in the sink and the plug hole was really badly corroded. The shower head was also really badly gunged up. The staff were really helpful and friendly and the food very good. With a little work in the rooms I would have scored you higher.

It was a good stay. The restutarant is neat and clean. The rooms are spacious. Good pool. Great breakfast options. Only hassle is bad wifi connection.

The hotel is really nice and we loved breakfast. As we went during the winter, we could not use de swimming pool, but looked pretty cool too. You must improve de wifi service. A 4 star hotel can’t have rooms without it

Staff nice, but rooms are old and smell of stale cigarette smoke. Getting a non smoking room was difficult.

I had booked 11 twins and 1 single. The service was beyond horrible. All of my guest complained about the service. Stuff as simple as towels for teh rooms were not provided and had to be requested on multiple occasions. The front desk was extremely unpolite and rude. All, everyone ever cared was to try and get a tip, from the bellman to the housekeeping lady....and provide no service!!!!

3 night stop, just fine.

I would not stay here again. The location is perfect with pyramid view. But the service was on a very low level. There where problems with interne, when I asked for the code for another network at the front desk I was showed a sign on the desk. The snorky man with back combed hair at the front desk was not at all interested to even listen. Omar at the front desk was the only reason we stayed. He was helpful and nice. Also the breakfast manager and the man who helped us to check out was nice. He was there when we checked in as well. The restuarant bufee was a joke. Cold food and bad service. When ordering a coke I was given a can, fine but a glass or a straw would have been nice. The waiter was there and picked up the plate under our noses and we had not even finished it. The minibar was filled up with 3 sodas but never refilled the second day. Towels was not clean, the supplied body lotion was a "second hand"that was half full and full of dried residue around the cap. Ok, small details but all in all …….