Mercure Cairo Le Sphinx Hotel 4 stars

Customer review rating 3.5/5 1,392 reviews

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Mercure Cairo Le Sphinx Hotel
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+ 21 Services

Hotel extras

  • Amazing views of the Giza Pyramids

  • Free WIFI at Lobby

  • Rooms with private terraces

  • Walking distance from the pyramids

  • Bar

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
Catering
  • BreakfastPaying
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556 giza
egypt

Tel: +20233776444

Fax: (+20)233774930

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 41.4km / 25.72 miles

  • By train

    RAMSES RAILWAY STATION At 35km / 21.75 miles

GPS :29.990054, 31.128132

Our accommodation(s)

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed, Garden View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 Single beds and Pyramids View

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds, Pyramids view

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 Double bed, Pyramids view

  • Max. number of persons: 3
  • Area: From 26 / 280 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Family Suite with 2 connected rooms

  • Max. number of persons: 4
  • Area: From 44 / 474 sq ft
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

ALEXANDRIA COFFEE SHOP( CLOSED)

Type of cuisine: International

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast from 06:30 am till 10:30 am and dinner from 07:30 pm till 10:30 pm

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROMEO & JULIET

Type of cuisine: Italian

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Lunch

01:00 - 04:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

05:00 - 11:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

El Kababagy ( Closed )

Type of cuisine: Barbecue

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Philae Pool Bar

Non contractual photo

Philae Pool Bar Opens from 9 am till sunset. Snack bar by the pool area during summer season

El Tekkia

Non contractual photo

El Tekkia Opens from 9 am till 11 pm Offer Snacks and beverage

La Pyramide Bar closed

Non contractual photo

La Pyramide Bar Opens from 9 am till 1 am. Facing the pyramids and the pool, enjoy a large selection of cocktail and international drinks with an evening live music.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 620

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

1,392 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,573 reviews

Customer review rating 0.5/5

Karim F. Business - 19/02/2021 Confirmed reviews ALL

Room was not clean i had to change my room twice. The Food was very bad. Ive had breakfast and lunch both were not even eatable. There was a used tooth brush in my shower when i changed rooms. Worst experience Ever!

It Was good during the last 2 days

Customer review rating 3.5/5

Essam S. Business - 01/01/2021 Confirmed reviews ALL

It was difficult to stay in a very old room for 2 days. But at the last two days everything became better.

Dear Mr. Essam s., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Satisfied stay

Customer review rating 3.5/5

Mohamed R. Families - 25/12/2020 Confirmed reviews ALL

The hotel itself is old Very low occupancy due to corona But the staff is very helpful and welcoming guests in good manner

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback and for recommending our hotel. We are glad to know that you have spent an enjoyable holiday. We are waiting for your next visit soon Sincerely Hotel Management Team

Worst stay I've had in All Accor Hotels

Customer review rating 0.5/5

Hossam H. Y. Families - 21/12/2020 Confirmed reviews ALL

As a Silver Accor Member I'd expect a certain level of stay in any of the Accor hotels even if it was Ibis, and since I've been to Ibis before in several countries, I can clearly say that all of them were far better than Mercure Cairo Le Sphinx, I would say that Mercure Cairo Le Sphinx was the worst hotel I've stayed in a very very long time. During my booking I asked for 1 Room with Two single beds and another for myself and my wife with One Double Bed, instead I received Two room with Two Single Beds. I've booked two rooms for myself and my parents in law, and both rooms were very far from even called being clean - Both rooms were all dusty, bed sheets were not clean, the room carpet was far from being even close to clean that we couldn't pray on the floor, the balcony was full of dust, and the balcony door wouldn't close unless we had to lock it. We had to ask several times for the Air Condition to be adjusted as it wasn't working, and we've asked along for a room change for myself and my wife to be a double bed room, and when we were taken to look at the room of course the Air Condition wasn't working so we had to stay in the same room that we were given in the first place, although we've asked for this room change while we were checking in, and we were told once we're back that everything will be sorted. During our booking we had already prepaid our breakfast, which for some reason the Front Desk Agent couldn't manage to take it in that we had already prepaid during our check in; And we were asked before we sleep if we'd like our breakfast delivered to our room or if we'll have it at the restaurant, we chose to be served at the restaurant; When we went to have our breakfast we were denied entry as it didn't show to the waiter that we've already had that prepaid, and I had to go myself to the Front Desk to confirm that it was already paid, and that they need to inform the waiter of so. I bet you wouldn't dare book in such hotel yourself after such experience

Dear Mr. Hossam H., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team

Good stay

Customer review rating 3.5/5

Florentina F. Couples - 16/12/2020 Confirmed reviews ALL

Friendly staff and nice hotel but the rooms need a little more maintenance.

Dear M. Florentina F., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management team

Good stay and great location

Customer review rating 4.0/5

Joseph Solo - 09/12/2020 Confirmed reviews ALL

Great hotel. The staff there are very helpful and went above and beyond to make my stay memorable.

Dear Joseph S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management team

Good stay and nice clean room

Customer review rating 4.5/5

Jan D. Families - 02/12/2020 Confirmed reviews ALL

This was a last minute decision that really made my visit to Egypt relaxing. The room was very clean, nice terrace with a nice view. They have security before entering the parking lot. I felt very safe here. Would recommend this Hotel.

Well located

Customer review rating 4.0/5

Dr. S. H. Families - 24/11/2020 Confirmed reviews ALL

Covid-19 procedures' are applied in everywhere from the parking to any point in the hotel. Staff are very helpful, reception, bellman, restaurant's, housekeeping and room services. We all know the hotel is old but I believe that renovation and painting some area such as the outdoor building, corridors swimming pool will be an advantage for the hotel.

Dear Mr. Sayed H., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

The hotel is very spacious and well maintained

Customer review rating 5.0/5

Amgad H. K. Business - 02/11/2020 Confirmed reviews ALL

I had spent 3 nights only but I felt like home special care from the amazing miss marwa at the reception to the guy at the swimming pool and all the time from the srcuiry staff Every time a very warm welcome with a simle ❤️

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback and for recommending our hotel. We are glad to know that you have spent an enjoyable holiday. We are waiting for your next visit soon Sincerely Hotel Management Team

Worst accommodation

Customer review rating 0.5/5

Ahmed A. Business - 30/10/2020 Confirmed reviews ALL

Actually i’m a frequent traveller and i’m working in travel industry This is the worst stay i had in egypt -The darkness everywhere -i changed the room 3 times because of the smell and hot AC -all hotel facilities are closed except the pool which is not clean I stayed in mercure paris and dubai I never imagine that i will face this weird hotel in cairo

Bad Experience

Customer review rating 0.5/5

Mohamed E. Couples - 15/10/2020 Confirmed reviews ALL

please ask the hotel

Dear mohamed e., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team

good stay

Customer review rating 3.5/5

Sameh M. E. Couples - 06/10/2020 Confirmed reviews ALL

please more attention to couple honey moon

Dear Mr. Sameh Mohamed e., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Horrible

Customer review rating 1.5/5

Ahmed E. Business - 06/10/2020 Confirmed reviews ALL

The hotel is so old need urgent renovations

Dear Ahmed e., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team
Customer review rating 4.0/5

Nashwa A. Couples - 25/09/2020 Confirmed reviews ALL

Thanks for your hospitality and good service but food choices are not that much but im sure that because of recent sitution of corona virus

Dear Mr. Nashwa H., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Pyramid view

TripAdvisor rating 4.0/5

FredDalyNortholt 11/09/2020 TripAdvisor review

The pyramids are only a short distance from this hotel and can be seen from my balcony 3 in fact. The hotel is very good if looking a bit dated. I visited during the Covid pandemic so there were very few guests so I had plenty of attention from the staff. Unfortunately there was a lot of roadworks outside my room until the early hours, not the hotels fault

Dear Guest, Mercure Cairo Le Sphinx entire team would like to express their sincere gratitude for your kind feedback and for recommending our hotel. We are glad to know that you have spent an enjoyable holiday. We are waiting for your next visit soon Sincerely Hotel Management Team

Close to the pyramids

Customer review rating 4.0/5

Fred D. Solo - 03/09/2020 Confirmed reviews ALL

The journey across Cairo was an adventure, the traffic was horrendous with cars crossing your path and tuc tucs coming from the opposite direction with no lights, but we made it thanks to the driver who was used to it. Once inside the hotel given a pyramid view room ,very nice shame about the road works going on till 2am but that is not the hotels fault. Breakfast was a set meal put on the table for you to choose from and eggs cooked to order. I had warned the hotel of my late arrival and they arranged for room service to deliver a meal. I was pleased with the hotel they were doing their best under difficult circumstances.

Dear Mr. Fred D., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Luckily Received the Room with the Best View over the Pyramids ! But Hotel is really falling apart...

Customer review rating 3.5/5

Yannick Solo - 13/03/2020 Confirmed reviews ALL

Luckily Received the Room with the Best View over the Pyramids ! Room #2116 is the room with the Best Balcony Viewing over the Pyramids ! The Room itself is really old, aircon was not working. Crazy when I was thinking that they were telling me that this was the Best Room of the hotel... As a Diamond ALL Member, I had a Lady (I forgot her name - that is taking care of VIP Customers), that have given me her best service and she was really kind, nice and great at her job ! But I have been Really surprised how the Hotel is falling apart... Luckily as well I had a modem in my room in order to have Internet working from my room (connection was still really bad) Apparently most of the rooms, surprisingly doesn't have internet in their rooms, so everybody are in the lobby using internet... >> This looks really "cheap" for such a hotel brand as Mercure... Breakfast buffet is a disaster with people all around and the food unfortunately had no taste...

Dear M. Yannick U., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Good staff

Customer review rating 4.0/5

Elena Business - 08/03/2020 Confirmed reviews ALL

Nice hotel, friendly staff, good options Breakfast was amazing

Dear M.Elena K., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Well located

Customer review rating 3.5/5

Love M. Solo - 07/03/2020 Confirmed reviews ALL

Very good location, you can see premeds from your room ! Only issue is the bar area is bit dated and staffs there are not too friendly!

Dear M.Jian B., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Tres bon hotel pres des pyramides et du futur musee

Customer review rating 4.5/5

R. Couples - 05/03/2020 Confirmed reviews ALL

Warm welcome , nice room with a pyramid view and a large terrace, perfect room service

Dear M.ROBERT R., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

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