Mercure Cairo Le Sphinx Hotel 4 stars

TripAdvisor rating 4.0/5 2,538 reviews
Mercure Cairo Le Sphinx Hotel
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Room 1

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Hotel extras

  • Amazing views of the Giza Pyramids

  • Free WIFI

  • Rooms with private terraces

  • Tennis and squash courts

  • Bar with live music

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Outdoor playground for children
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Outdoor playground for children
  • Billiards/Snooker
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Cairo Le Sphinx Hotel

1 Alexandria Desert Road
P.O box 16 Pyramids
12556
giza
egypt

Tel: +20233776444

Fax: (+20)233774930

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    CAIRO INTL AIRPORT At 41.4km / 25.72 miles

  • By train

    RAMSES RAILWAY STATION At 35km / 21.75 miles

GPS :29.990054, 31.128132

Our accommodations

Elegance and sublime comfort: all 270 Classic rooms & 10 Mercure Privilege, overlooking the pyramids, pool or garden, are fitted with air conditioning, satellite TV, direct dial phone, radio, minibar, safe, lounge, and broadband Internet connection

Standard room with 2 single beds, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 1 double bed, Garden View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 2 Single beds and Pyramids View

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard room with 2 single beds, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege room with 1 Double bed, Pyramids view

  • Max. number of persons: 3
  • Area: From 26
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Standard Family Suite with 2 connected rooms

  • Max. number of persons: 4
  • Area: From 44
  • High speed internet
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

ALEXANDRIA COFFEE SHOP

Type of cuisine: International

Alexandria Coffee Shop is located in the lobby area ground floor, it is a dining experience where you taste variety of international and oriental dishes. It serves breakfast buffet from 05:30 am till 10:30 am and dinner buffet from 06:30 pm till 10:30 pm

Lunch

  • Mon
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  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

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  • Tue
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  • Sat
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ROMEO & JULIET

Type of cuisine: Other cooking style

Cozy and warm atmosphere serving Italian à la carte specialties, it opens from midday till 11:00 pm. Discover a wide selection of Egyptian and French wine, at its terrace "la Terrasse" you will enjoy snacks, pizza and sandwiches.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun

El Kababagy

Type of cuisine: Barbecue

Capture an oriental atmosphere, dinning under the stars with spectacular views across one of the popular Seven Wonders of the world.

Dinner

17:00 - 00:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PYRAMIDE BAR

Photo non contractuelle / Strictly non binding

La Pyramide Bar opens from 9 am till 1 am with splendid pool and Pyramids view. Enjoy a wide selection of cocktails, international drinks, blended coffee and tea, light snacks along with an evening live band mixture of international and oriental songs

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MIRAGE CLUB

Photo non contractuelle / Strictly non binding

A popular Discotheque, opens from 10:30 pm till 03:00 am where you can listen and dance to our DJ choice of various renowned music and songs along with a wide selection of drinks and light snacks.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PHILAE POOL BAR

Photo non contractuelle / Strictly non binding

Selection of drinks, snacks and lunches by the pool. Opened in summer season only (April till November)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 620

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Cairo Le Sphinx Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.5/5

1,317 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,538 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

After 2 nights I changed my Hotel.

Customer review rating 3.5/5

Adela Families - 15/01/2020 Confirmed reviews ALL

The room was not very clean the bathroom wasn't flashing well and the door was not closing.

good

Customer review rating 3.5/5

Rocio Couples - 12/01/2020 Confirmed reviews ALL

The experience was good,but there are some details that would get a better image to the hotel

Convenience

Customer review rating 3.5/5

William A. H. G. Couples - 09/01/2020 Confirmed reviews ALL

Our stay at Mercure Cairo Le Sphinx Hotel was very relaxing and easy in every respect, attention to customers was a priority and services were incredible, same as convenience. Thanks again to management and employes. Best regards, The G.’s

5 star prices, 2 star service

Customer review rating 3.5/5

Shane Friends - 06/01/2020 Confirmed reviews ALL

Disliked · Staff were the worst we experienced in Egypt, despite paying 27% in taxes and service charges daily, as well as a 320 pound daily room supplement that my friends were not charged (and no one could explain why) the staff in general would not lift a finger in any way until you had paid them some baksheesh. Called down for laundry service twice, ended up taking it to the Concierge, paying him cash (again) and despite being 30min before the cutoff for same day service, had to pay again that afternoon to get it all back the same day. Drinks are $40 each, check in and out at the front desk more resembles a UFC tournament rather than a Marriott counter. people who push in and yell will get served even though you were speaking to staff. a wholly forgettable experience.

Dear M.Shane C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Excellent location and spectacular view

Customer review rating 3.5/5

Kath Solo - 05/01/2020 Confirmed reviews ALL

The hotel is well situated and the staff are friendly and courteous. The view over the pyramids is spectacular and the balcony is spacious. The room could have done with some general maintenance.

Dear Katherine S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Good hotel

Customer review rating 3.5/5

N. R. Couples - 04/01/2020 Confirmed reviews ALL

We stayed for 2 nights, liked the fact that hotel allowed early check in (it was needed after 10 hour flight), they upgraded us to a Pyramid view room at no cost. The room was clean, breakfast buffet plentiful. Italian restaurant was a bit disappointing: regardless of high price the food was poorly prepared. I ordered seafood- got 5 shrimp heads and 3 tails, veal cutlet was overcooked. They allowed to store luggage after check out. There is an exchange office and souvenir stores in the lobby.

Dear NATALLIA R., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Check in was too long

Customer review rating 3.5/5

Claire Families - 31/12/2019 Confirmed reviews ALL

Beds very comfortable and large room but cleanliness could be better. Check in was very long although we pre checked in online. It was late and our 3 year old daughter was tired so would have hoped for a better service

Not what expected for Mercure hotel chain when we book this hotel

Customer review rating 3.5/5

Anonymous Families - 30/12/2019 Confirmed reviews ALL

The hotel was rundown the carpets to the hotel room had mud and dirt stains. Twice had to ask for towels was surprised as to how the basics things were not in place. The tour desk staff was the worst trying to recover their share of money for taking us for a ride by the pyramid camel ride people they knew as we paid unknowingly twice the normal price ( we paid €700/- per person x 4). When the tour desk got to know they wanted the receipt to claim their cut on our time. The next day when we paid €900/- to go to the city tour the driver of the hotel tour desk car Osama was trying to get their cut by going back to the pyramids on our time. Totally unprofessional behaviour. The positive was the Breakfast pastries was very good and the room service and Italian restaurant staff Tarik was excellent. Overall very disappointing experience in the hotel

Dear M. Sureshni F., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel management team

Need to improve hotel room's fittings including door lock

Customer review rating 3.5/5

Shah M. S. H. Families - 29/12/2019 Confirmed reviews ALL

Human touch was good, very cooperative, friendly. Room furniture, fixer and door lock needs to be improved lot.

Dear M. SHAHMD S., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management team

Wonderful

Customer review rating 3.5/5

Luz E. F. Families - 15/12/2019 Confirmed reviews ALL

Excelente.

Dear M.F. E., We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel management team

Great Welcome and Service

TripAdvisor rating 4.0/5

3678nh Business - 15/12/2019 TripAdvisor review

Excellent welcome by Mrs Emaan at the check in time, and wonderful follow up by Mr Hamed and Mr Refaat and all the team throughout my stay. Very enjoyable stay at the hotel where level of service is efficient.

Dear Guest, We would like to thank you for your recent visit to Mercure Cairo Le Sphinx. It was truly a pleasure to serve you. I am delighted to read that the accommodations and service were up to your expectations, as complete satisfaction is our goal. Together with my team, we would much appreciate to welcoming you as a regular guest and we are looking forward for your next visit. We wish you all the best in your business and personal endeavors. Thank you Hotel management team

The rooms did not feel clean and the A/C was not working. Always had to get help and they said it would cool down in 30 minutes but did not work well.

Customer review rating 3.5/5

M C. Friends - 14/12/2019 Confirmed reviews ALL

Too much smoking everywhere, poor service.

Dear M.Marie-Francoise C., Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel management team

T.'s Experience

Customer review rating 3.5/5

Alfredo T. Couples - 09/12/2019 Confirmed reviews ALL

The hotel has rooms kind of old, there is no remote control in my room and don't smell good. in my opinion, the company needs to renovate the rooms urgently! At the front desk everything os good, the loob is in very good quality, the problem is the rooms

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Cairo Le Sphinx Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management Team

It was ok

Customer review rating 3.5/5

Jjn Solo - 03/12/2019 Confirmed reviews ALL

The view from the room was excellent but the room itself was beginning to fade and especially the door which was very difficult to close properly.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Cairo Le Sphinx Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management Team

Disappointed,

Customer review rating 3.5/5

Anonymous Business - 29/11/2019 Confirmed reviews ALL

Room is not clean as per Accor Hotel Stander. I have requested tooth brush kit for 2 times from the Receptionist officer however nobody has provided the tooth kit

Very good customer service, beautiful location with a view of the pyramids.

Customer review rating 3.5/5

Jijivonhi Solo - 25/11/2019 Confirmed reviews ALL

The reception staff and the maintenance staff were so lovely and polite. They were efficient at solving any issues or problems. The hotel generally was very beautifully designed and at the outdoor pool, you can see the top of the Giza pyramid. My room was very comfortable and I loved the bathroom which had very good lighting for putting my make up on and the shower was so clean and wonderful. The only thing I would request is for the hotel to provide better lighting in the room. This problem is common in all hotels to save electricity. Good lighting is very important to maintain good vision and to prevent falls and accidents.

Not as good as previous stays

Customer review rating 3.5/5

E B. Solo - 19/11/2019 Confirmed reviews ALL

Checked in online when I arrived presented my membership card, I was given a room that had a connecting door which made the noisy people next door even noisier. Requested room change sorted without delay. The "new" room was so much better in all aspects but no internet connection in either room though! The staff I dealt with were pleasant and courteous as always.

Customer review rating 3.5/5

Belinda T. Friends - 19/11/2019 Confirmed reviews ALL

Loved that I could see the pyramids from my room and I loved my stay

Courteous attention

Customer review rating 3.5/5

Nicolas H. Business - 17/11/2019 Confirmed reviews ALL

Very courteous attention given by the team, especially by the Assistant Manager Hamed.

Great vacation, terrible hotel

Customer review rating 3.5/5

Jessica Couples - 14/11/2019 Confirmed reviews ALL

I'm an Accor member and was supposed to have robes, slippers and soft drinks waiting in room. We got slippers 4 days after check in, robes 6 days after check in and 4 soft drinks one night during a 9 night stay. Every time I went to the front desk they always said ok but there was never any follow through. The woman from the priority desk spoke with me briefly and invited us to have dinner that evening and when we showed up we were promptly taken to the front desk to be told our package doesn't include dinner. I tried to explain that we were invited but everyone kept saying no then I had to sternly explain and they let us have dinner but by then I couldn't enjoy it. The room was always made up and we always received water but not always coffee, tea, towels or a bath mat. Wifi is only available in the lobby and smoking is allowed in the lobby as well; I do not smoke so this was a real inconvenience.

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