Mercure Cairo Le Sphinx Hotel 4 stars

We stayed for 2 nights, liked the fact that hotel allowed early check in (it was needed after 10 hour flight), they upgraded us to a Pyramid view room at no cost. The room was clean, breakfast buffet plentiful. Italian restaurant was a bit disappointing: regardless of high price the food was poorly prepared. I ordered seafood- got 5 shrimp heads and 3 tails, veal cutlet was overcooked. They allowed to store luggage after check out. There is an exchange office and souvenir stores in the lobby.

Beds very comfortable and large room but cleanliness could be better. Check in was very long although we pre checked in online. It was late and our 3 year old daughter was tired so would have hoped for a better service

The hotel was rundown the carpets to the hotel room had mud and dirt stains. Twice had to ask for towels was surprised as to how the basics things were not in place. The tour desk staff was the worst trying to recover their share of money for taking us for a ride by the pyramid camel ride people they knew as we paid unknowingly twice the normal price ( we paid €700/- per person x 4). When the tour desk got to know they wanted the receipt to claim their cut on our time. The next day when we paid €900/- to go to the city tour the driver of the hotel tour desk car Osama was trying to get their cut by going back to the pyramids on our time. Totally unprofessional behaviour. The positive was the Breakfast pastries was very good and the room service and Italian restaurant staff Tarik was excellent. Overall very disappointing experience in the hotel

Human touch was good, very cooperative, friendly. Room furniture, fixer and door lock needs to be improved lot.

Excelente.

Excellent welcome by Mrs Emaan at the check in time, and wonderful follow up by Mr Hamed and Mr Refaat and all the team throughout my stay. Very enjoyable stay at the hotel where level of service is efficient.

Too much smoking everywhere, poor service.

The hotel has rooms kind of old, there is no remote control in my room and don't smell good. in my opinion, the company needs to renovate the rooms urgently! At the front desk everything os good, the loob is in very good quality, the problem is the rooms

The view from the room was excellent but the room itself was beginning to fade and especially the door which was very difficult to close properly.

Room is not clean as per Accor Hotel Stander. I have requested tooth brush kit for 2 times from the Receptionist officer however nobody has provided the tooth kit

The reception staff and the maintenance staff were so lovely and polite. They were efficient at solving any issues or problems. The hotel generally was very beautifully designed and at the outdoor pool, you can see the top of the Giza pyramid. My room was very comfortable and I loved the bathroom which had very good lighting for putting my make up on and the shower was so clean and wonderful. The only thing I would request is for the hotel to provide better lighting in the room. This problem is common in all hotels to save electricity. Good lighting is very important to maintain good vision and to prevent falls and accidents.

Checked in online when I arrived presented my membership card, I was given a room that had a connecting door which made the noisy people next door even noisier. Requested room change sorted without delay. The "new" room was so much better in all aspects but no internet connection in either room though! The staff I dealt with were pleasant and courteous as always.

Loved that I could see the pyramids from my room and I loved my stay

Very courteous attention given by the team, especially by the Assistant Manager Hamed.

I'm an Accor member and was supposed to have robes, slippers and soft drinks waiting in room. We got slippers 4 days after check in, robes 6 days after check in and 4 soft drinks one night during a 9 night stay. Every time I went to the front desk they always said ok but there was never any follow through. The woman from the priority desk spoke with me briefly and invited us to have dinner that evening and when we showed up we were promptly taken to the front desk to be told our package doesn't include dinner. I tried to explain that we were invited but everyone kept saying no then I had to sternly explain and they let us have dinner but by then I couldn't enjoy it. The room was always made up and we always received water but not always coffee, tea, towels or a bath mat. Wifi is only available in the lobby and smoking is allowed in the lobby as well; I do not smoke so this was a real inconvenience.