ibis Sydney Darling Harbour 3.5 stars

Customer review rating (ALL Rating) 3.9/5 2,864 reviews

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70 Murray Street, Darling Harbour, 2000 SYDNEY, Australia

Description

Hotel extras

  • Located in exciting Darling Harbour, just a short walk to the International Convention Centre

  • Modern and comfortable guest rooms, many with stunning views of Darling Harbour

  • Choose from delicious meals & refreshments at the iBar and relax on the outdoor deck

  • Convenient location, just a short distance to Sydney's bustling Central Business District

  • Take a stroll across Pyrmont Bridge to Sydney Aquarium and Wildlife Park

Our accommodation(s)

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Hotel location

ibis Sydney Darling Harbour

70 Murray Street, Darling Harbour
2000 SYDNEY
Australia

GPS:-33.8717, 151.197723

Telephone
Fax +61 2 9288 7189

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

IBIS KITCHEN

ibis Kitchen's international breakfast buffet features a variety of delicious options to cater for all tastes. For dinner, ibis Kitchen offers classic favourites at a great price.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  2,864 reviews

TripAdvisor Rating  3.6/5  3,107 reviews

Customer review rating 1.5/5

Richard L. Business - Confirmed reviews ALL

The state of the hotel room levels are quite poor. The carpets are worn, stained and dirty. The room floors are similar. I’ve stayed at other ibis locations in the region and this property was in the poorest state.

Dear Mr. L., Thank you for taking the time to share your feedback. I’m truly sorry to hear that the condition of your room did not meet expectations. We acknowledge that some areas of the hotel are showing signs of wear, and we are actively working on improvements to enhance our guests’ experience. Your comments regarding the carpets and flooring have been noted and shared with our housekeeping and maintenance teams for immediate attention. We understand how important a clean and well-maintained environment is and regret that we fell short during your stay. We do appreciate your loyalty to the Ibis brand and hope to have the chance to welcome you back in the future once updates have been made. Warm regards, Jatin Shankar Senior Assistant Manager Ibis Sydney Darling Harbour

Customer review rating 5.0/5

Linda F. Couples - Confirmed reviews ALL

Very welcoming and attentive staff.

Dear Linda F., We very much appreciate your comments regarding your stay at the ibis Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyong Pang Hotel Manager ibis Sydney Darling Harbour

Customer review rating 1.0/5

Nicole D. Solo - Confirmed reviews ALL

The booking process was great but the check in process was below average. The person who checked me in was rude, blunt and disrespectful. I asked about the car park access and was pointed to the drive way. I asked about how to pay, the gentleman was rude and said it is paid at exist. I was just handed paperwork to sign without telling me what it was. When I got to my room, it wasn’t cleaned properly, I then called the restaurant and was advised it was too late to get food.. this was 7:30pm. I then google your hotel and find that it is served until 8 or 8;30, the guy at the bar was not interested and was annoyed I had gone down to order food. Overall I would not stay at this property again. I wouldn’t recommend it. Very poor service and staff were not helpful in any way

Dear Ms. D., Thank you for taking the time to share your experience with us. I’m deeply sorry to hear about the series of disappointments you faced during your stay. From the check-in process to the service at the restaurant and the cleanliness of your room, it’s clear we did not deliver the warm, welcoming, and professional hospitality that we pride ourselves on at Ibis Sydney Darling Harbour. Your description of the service received at check-in and at the bar is particularly concerning, as respectful and helpful interaction is fundamental to the guest experience. I want to personally apologize for the rude and dismissive behavior you encountered — it is absolutely not acceptable, and I will be addressing this with the team involved. Similarly, the lack of clear communication around parking and restaurant hours is not the experience we aim to provide, and I understand how frustrating this must have been, especially after a long day of travel. Your feedback has been shared directly with our Front Office and Food & Beverage managers for immediate review and coaching. Additionally, I have asked our housekeeping team to investigate the room condition you experienced, as cleanliness is non-negotiable. I completely understand your decision not to return based on this stay, but I sincerely hope you might reconsider in the future. If you do choose to give us another chance, I would welcome the opportunity to personally oversee your booking and ensure a vastly improved experience. Thank you again for your honest feedback — it helps us identify where we must do better. Warm regards, Jatin Shankar Senior Assistant Manager Ibis Sydney Darling Harbour

Customer review rating 4.5/5

Terry P. Couples - Confirmed reviews ALL

Overnight on enight

Dear Terry, Thank you for taking the time to share your feedback on your recent stay at the ibis Darling Harbour. We appreciate your positive comments and are pleased to hear that you had an overall satisfactory experience. We value your input and will use your feedback to further enhance our services. Thank you once again for your kind words, and we look forward to the opportunity to welcome you again and provide an even more exceptional stay. Sincerely, Kyong Pang Hotel Manager ibis Sydney Darling Harbour

Customer review rating 5.0/5

Lyn M. Couples - Confirmed reviews ALL

Room was great, amazing harbour view and we were lucky enough to see the fireworks

Dear Lyn M., We very much appreciate your comments regarding your stay at the ibis Sydney Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyong Pang Hotel Manager ibis Sydney Darling Harbour

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Other web-users rate our hotel

  • 1,902 reviews 9.3/10 Location
  • 2,677 reviews 4.9/10 Room
  • 2,053 reviews 8.1/10 Service
  • 30 reviews 6.6/10 WiFi
  • 1,112 reviews 3.6/10 Comfort
  • 849 reviews 4.7/10 Cleanliness
  • 576 reviews 5.8/10 Value
  • 565 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.