Mercure Townsville 4 stars

Customer review rating 4.3/5 11,233 reviews

ALLSAFE approved hotel

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Mercure Townsville
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+ 21 Services

Hotel extras

  • Unlimited free WiFi throughout

  • Outdoor pool, floodlit tennis courts, gym access

  • Celsius Restaurant & Bar, open 7 days, breakfast, lunch & dinner

  • Indoor and outdoor conference space

  • Complimentary car parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00


Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre (nearby) Paying
  • Babysitting on request
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 10 Meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Townsville

166 Woolcock St
4812 townsville

Tel: +61747594900

Fax: (+61)7/47251384

Check-in from 14h00

Check out up to 11h00

  • By plane

    TOWNSVILLE At 3km / 1.86 miles

  • By boat

    SUNFERRIES At 5km / 3.13 miles

  • By train

    TOWNSVILLE STATION At 4km / 2.5 miles

GPS :-19.2709, 146.786014

Our accommodation(s)

Stylish and contemporary, guest rooms at Mercure Townsville provide a peaceful, relaxing retreat, perfect for retiring to at the end of a long day. Guests looking for hotels in Townsville can choose from a variety of guest room configurations at this mode rn Townsville hotel, with Superior, Deluxe and Family rooms available. Tastefully appointed and spacious, each guest room features a TV with pay-per-view channels, air-conditioning, wired and WIFI Internet access and views over the lake, pool or gardens.

Our restaurants and bars


Type of cuisine: International

You have the option of dining inside Celsius Restaurant or under the stars on our poolside deck, the perfect place to have dinner for two or in a group. Our seasonal a la carte menu is sure tempt your tastebuds!


Celsius Bar situated poolside and surrounded by tropical gardens creates the perfect atmosphere for a relaxing afternoon drink to unwind and chill with friends and family throughout the day or night.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 302

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Townsville

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

11,233 reviews

TripAdvisor Rating 4.0/5

1,214 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A nice relaxing stay

TripAdvisor rating 4.0/5

megan m 20/09/2021 TripAdvisor review

Stayed at the Townsville Mercure recently with my family, it was a lovely stay with a nice welcoming greeting on arrival by staff. Beautiful tropical feel despite being slightly more in town. The location is convenient to the airport so much more practical for a quick overnight stay. The pool is lovely and the kids spent a long period of time in there.

Excellent as per usual!

Customer review rating 5.0/5

Cathy Couples - 17/09/2021 Confirmed reviews ALL

We always have a wonderful time when we stay at The Mecure in Townsville. The staff are amazing, make us feel very welcome and do everything they can to make our stay enjoyable. The location is perfect and the restaurant serves quality food.

Room was clean and service was very good enjoyed my stay

Customer review rating 4.0/5

Anonymous Business - 17/09/2021 Confirmed reviews ALL

The food was of good quality and staff were pleasent and service was alway timely and good

Good Location

Customer review rating 4.5/5

Stuart M. Business - 16/09/2021 Confirmed reviews ALL

Very convenient location. Quiet Rooms. Restaurant Meals were good.

Good Stay

Customer review rating 4.5/5

Jaimie Business - 16/09/2021 Confirmed reviews ALL

I stayed at the Mercure for work. It was a pleasant stay with friendly and helpful staff.

Clean and comfortable

Customer review rating 3.5/5

M Couples - 16/09/2021 Confirmed reviews ALL

The resort feels a little dated, especially the restaurant. Beautiful pool and gardens, but is right beside the main road and maccas, which makes it less of an oasis.

Convenient Location

Customer review rating 4.5/5

Brooke Business - 16/09/2021 Confirmed reviews ALL

The room was clean and the aircon was cold. The facilities are lovely. Grounds are well kept and Location was convenient to everything I needed to do whilst in town. Would definitely stay again.

central location.

Customer review rating 3.0/5

Gary S. Business - 15/09/2021 Confirmed reviews ALL

The room as adequate but to me some essentials were missing.

Great service

Customer review rating 4.5/5

Tracey Friends - 14/09/2021 Confirmed reviews ALL

I only stayed one night and the hotel was good. The room on the smaller side but clean and comfy beds and had everything I needed. The staff were excellent. From the reception staff to the maintenance person every on of them was excellent. Nice bar with views over the garden and pool that was lovely for an afternoon drink.

Exceptional service

Customer review rating 5.0/5

Daniel F. Families - 14/09/2021 Confirmed reviews ALL

Staff were very friendly, food and drinks were delicious. Great service would definately find back and recommend to friends

Comfortable, convenient spot

Customer review rating 4.0/5

Noel Friends - 14/09/2021 Confirmed reviews ALL

Bridge tournament weekend. Nice rooms. Restaurant very good. Great breakfast. Friendly staff.

Excellent customer service

Customer review rating 5.0/5

Denise Business - 14/09/2021 Confirmed reviews ALL

stayed with my partner for business, both booked separately. It was very easy to have us stay in the same room for the 2 nights without my partner having to move rooms after I checked out. Thanks you! It was very accommodating and much appreciated.

Another great short stay!

Customer review rating 5.0/5

Glenys Couples - 14/09/2021 Confirmed reviews ALL

Value for money accommodation, friendly staff

Super Friendly Staff

Customer review rating 5.0/5

Norm H. Couples - 13/09/2021 Confirmed reviews ALL

We stayed in a very clean comfortable room. All our meals were taken in the restaurant. Our stay could not have been more pleasant.

Nice Rooms

Customer review rating 4.0/5

Shelly Couples - 13/09/2021 Confirmed reviews ALL

We had a function on the Friday night of the stay. Disappointed there wasn't more staff to serve at the bar. Nice and close to the airport and shopping Centre. Good location and nice rooms!

Great service. Friendly helpful staff.

Customer review rating 4.5/5

Nice S. Business - 13/09/2021 Confirmed reviews ALL

Staff are very friendly and very helpful. Our room was clean and tidy with plenty of space.

Everything about the room was great

TripAdvisor rating 5.0/5

mambijim60 02/09/2021 TripAdvisor review

Just the toilet seat is loose on toilet, nothing major, but for the price of the room it should of been fix. I’m not worried about it. Others might think differently. Three is nothing more to say. I enjoyed my stay and we will come again.

Dear mambijim60, We very much appreciate your comments regarding your stay at the Mercure Townsville. It is always a pleasure to receive positive & also constructive feedback and I will be sure to share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nikola Murphy Director of Rooms

Excellent stay

TripAdvisor rating 5.0/5

notgreynomad Business - 01/09/2021 TripAdvisor review

Once again Mercure Townsville didn't disappoint. The rooms are large and well laid out. Beds are very comfortable. The location is handy to lots of Townsvilles attractions. The breakfast was very good for a buffet, the new breakfast chef has certainly made a difference. The staff are excellent and that is what makes the place so great

Dear notgreynomad, We very much appreciate your comments regarding your stay at the Mercure Townsville. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I will be certain to pass on your wonderful feedback to our whole team but in particular with our chefs. Thank you for your kind feedback, and we hope to see you again soon for another wonderful journey with us. Sincerely, Nikola Murphy Director of Rooms

Great venue, poor organisation

TripAdvisor rating 3.0/5

Climber267662 20/08/2021 TripAdvisor review

Having been a present given to my daughter and family for her birthday, and having a lovely time until dinner they advised, when staff told them they couldn't be served due to too many people in restaurant.... and excuses around a wedding being on and cooks not coming in ... was trying to get them to become members, and this happens .. possibly lost another member


TripAdvisor rating 5.0/5

clarktrevor114 18/08/2021 TripAdvisor review

People looked after us were great could not do enough for us loved it Will stay there again food and service was great beautiful view of the lake would like that side of the motel again it relaxing sitting on the small deck

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