Mercure Brisbane 4 stars

Customer review rating 4.2/5 10,149 reviews

Mercure Brisbane
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+ 23 Services
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Room 1

Number of guests
Children's age

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Hotel extras

Mercure Brisbane combines style with convenience, providing guests with an excellent range of features, including 24 hour reception and room service, a modern fitness centre, paid car parking, and paid broadband and WIFI access.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request (Nearby)Paying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Pool
  • Fitness centre
  • Well-being
  • Babysitting on request (Nearby)Paying
Catering
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Brisbane

85-87 North Quay
4000
brisbane
australia

Tel: +61732372310

Fax: (+61)7/32363891

Check-in from 14h00

Check out up to 11h00

  • NORTH QUAY... :  CENTENARY HWY ROMA STREET

  • NORTH QUAY.... :  SOUTH-EAST FWY ROMA STREET

  • NORTH QUAY..... :  SOUTH-EAST FWY ROMA STREET

  • CENTRAL STATION :  ROMA STREET CENTRAL STATION

  • By plane

    BRISBANE At 16km / 10 miles

  • By plane

    BRISBANE At 16km / 10 miles

  • By boat

    CITYCAT At 0.05km / 0.03 miles

  • By boat

    RIVER CROSSING At 0.05km / 0.03 miles

  • By helicopter

    QLD UNI OF TECHNOLOGY-GARDENS PT At 1km / 0 miles

  • By helicopter

    ROYAL BRISBANE HOSPITAL At 2.5km / 1.56 miles

  • By car

    TURBOT STREET At 0.05km / 0.03 miles

  • By train

    CENTRAL STATION At 0.05km / 0.03 miles

  • By train

    ROMA STREET STATION At 0km / 0 miles

GPS :-27.470037, 153.020995

Our accommodations

Recently refurbished, guest rooms at Mercure Brisbane offer a range of accommodation options to suit all guest requirements, including Superior, Privilege and Deluxe options. During the refurbishment, Mercure and WMK Architecture collaborated to create a warm yet modern space filled with bright colour, which is both inviting and comfortable. The work of local artist Kelly Fielding was also incorporated into the room design, which includes her range of headboards designed to resemble the Brisbane River.

Superior Room 1 Queen Bed City View

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Double Beds City View

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 1 Queen Bed River View

Accessible room
  • Max. number of persons: 2
  • Area: From 21 / 226 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room 2 Double Beds River View

  • Max. number of persons: 4
  • Area: From 21 / 226 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room 1 Queen Bed River View

  • Max. number of persons: 2
  • Area: From 31 / 334 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Deluxe Room 1 King Bed River View

  • Max. number of persons: 4
  • Area: From 31 / 334 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
Rooms

Our restaurants and bars

MREPUBLIC RESTAURANT & BAR

Non contractual photo

MRepublic Bar is the perfect destination to eat, drink and enjoy the local surrounds. Overlooking the Brisbane River, MRepublic Bar provides comfortable seating in a casual setting with spectacular views.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 645

  • Maximum capacity: 831 people

  • Maximum banquet capacity: 560 people

Find out more

Our guest reviews for
Mercure Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

10,149 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,929 reviews

good location, easy to get to

Customer review rating 4.2/5

Trevor Couples - 06/07/2020 Confirmed reviews ALL

we have stayed here a number of times and have always found it to be excellent. This time couple of minor inconveniences, no room service menu in the room (needed as kitchen closed as per COVID) no water in the room. these were rectified immediately so rest of stay very comfortable.

Dear Trevor, Thank you so very much for taking the time to provide such valuable feedback. We always strive to give our loyal guests an experience to remember, and I am so glad we could deliver on this for you during your most recent stay. II am sorry we missed the mark with some basic items but happy we could rectify them quickly for you. Thank you for your loyalty, it means everything to us. I look forward to welcoming you to the Mercure Brisbane again soon. Kind regards, Brett Hutson Rooms Division Manager Mercure & ibis Brisbane

Enjoyable stay

Customer review rating 4.2/5

Bill B. Families - 05/07/2020 Confirmed reviews ALL

Shared a 2 double bed room with our young grandkids (6&4). Had a great view of the river and because of location we’re able to walk to city, Southbank & museum etc. Pity most weren’t yet open! Staff at Mercure were very very good while we were there -3 nights.

Dear William, Thank you so very much for taking the time to provide such valuable feedback. We always strive to give our loyal guests an experience to remember, and I am so glad we could deliver on this for you during your most recent stay. Happy to hear you and your grand children enjoyed the stay. Thank you for your loyalty, it means everything to us. I look forward to welcoming you to the Mercure Brisbane again soon and hope there are more attractions available in the city . Kind regards, Brett Hutson Rooms Division Manager Mercure & ibis Brisbane

Amazing views, great location

Customer review rating 4.2/5

Zoe Couples - 04/07/2020 Confirmed reviews ALL

We experienced very friendly staff throughout our stay. Our room had breath taking views of the Brisbane river and was very modern, spacious and comfortable. The location of the hotel was very central to everything we planned to visit in the city on foot. Very satisfied and will stay here in the future.

Dear Zoe, I really appreciate you taking the time to provide us with such a great review. We have been working particularly hard lately to ensure each of our guests have a comfortable and memorable experience, so I am thrilled we have made your stay so enjoyable. I hope to meet you when you stay with us next, so I can ensure we continue to give you the excellent treatment you deserve! Kind regards, Brett Hutson Rooms Division Manager Mercure & ibis Brisbane

Good room veiw, nice clean room, great staff service

Customer review rating 4.2/5

Kai Families - 30/06/2020 Confirmed reviews ALL

Great staff service, clean room really nice City veiw from room also like the short walk to queen Street mall

Dear Kai, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and I am so thrilled to learn that you enjoyed your stay with us! Thank you again for sharing your experience, we look forward to welcoming your back to Brisbane and our Hotel soon. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Our city regular

Customer review rating 4.2/5

S K. Couples - 30/06/2020 Confirmed reviews ALL

Clean rooms, friendly staff great location

Dear Ms K., Thank you so very much for taking the time to provide such valuable feedback. We always strive to give our loyal guests an experience to remember, and I am so glad we could deliver on this for you during your most recent stay. I am thrilled to be able to advise that we will be re-opening our restaurants & bars from the 1st August, so next time your choose to visit we will have returned to normal operations. Thank you for your loyalty to Accor, it means everything to us. I look forward to welcoming you back to the Mercure Brisbane again soon. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Amazong service :)

Customer review rating 4.2/5

Katie Solo - 29/06/2020 Confirmed reviews ALL

I booked into the Ibis and was upgraded to the mercure at no cost, which was amazing. Apart from the bed being on the small side (due to the last minute hotel change I would assume) the room was clean, the staff were amazing and super helpful and the experience was fantastic. Thank you to Josh, the night manager who took the time to make sure I was comfortable.

Dear Katie, Thank you so very much for taking the time to provide such valuable feedback. In thrilled to learn that you enjoyed the upgrade to Mercure Brisbane and had a lovely stay with us. I am thrilled to be able to pass on such positive feedback to my team members, and will ensure credit is given to Josh on our Front Desk. Thank you for your loyalty to Accor, it means everything to us at this time. I look forward to welcoming you to the Mercure Brisbane again soon. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Breakfast don't bother, rooms need to be dusted.

Customer review rating 4.2/5

Tanya Couples - 29/06/2020 Confirmed reviews ALL

First of all, thank you for the upgrade, it was nice to have the river view for my birthday. But unfortunately, we did not enjoy our stay here. Your staff are defiantly lovely! We didn't have an issue with them as they were more than helpful. Day 1 - No hot water, shampoo and conditioner were used from people in the room before us, no sugar or tea plus the room is very dusty specially above the window my partner's sinus played up the whole weekend. Day 2 - Due to Covid19 having no restaurants open we are required to order room service which is fine, but the phone went to message bank when we called the kitchen, went down stairs and ordered from reception she was more than helpful. Our food came with wooden utensils, we both had eggs benedict which the muffin was that hard while cutting the muffin our folks both snapped, we had to use our fingers to eat. Day 3 - again an issue with ordering breakfast, rang the restaurant/ kitchen the lady answered and said do you mind holding for a minute. No that's fine I said. 15 minutes later I was still waiting, at this time I'm not impressed i go down and order from reception again. returned to the room and waited an hour still no breakfast came. We decided to leave and check out of the hotel. The receptionist was so apologetic she compensated us for our parking. We were very disappointed, especially when we paid for the room with breakfast and after reading the reviews, we were expecting better.

Dear Tanya, Thank you for taking the time to tell us about your recent experience at the Mercure Brisbane over the weekend. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will telephone you later today to discuss your stay experience and feedback in further detail. kindest regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

good stay

Customer review rating 4.2/5

Edward D. Business - 26/06/2020 Confirmed reviews ALL

very good.

Dear Edward, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and I will definitely be sharing your comments with the Hotel team. Thank you again for sharing your experience, we look forward to welcoming your back to Brisbane and our Hotel soon. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Good location and good value for money

Customer review rating 4.2/5

Clifford Families - 23/06/2020 Confirmed reviews ALL

Very friendly staff who went out of their way to make even this short stay, memorable.

Dear Clifford, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and I will definitely be sharing your comments with the Hotel team, especially Rebecca on our Front Desk. Thank you again for sharing your experience, we look forward to welcoming your back to Brisbane and our Hotel soon. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Well Located. Good Service

Customer review rating 4.2/5

Andrew Couples - 21/06/2020 Confirmed reviews ALL

Given current restrictions situation and our need for a short "day" stay location, the service was excellent. We were welcomed by a very receptionist who support our unusual situation and the price was exceptional

Dear Andrew, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and I will definitely be sharing your comments with the Hotel team. If you ever need a "day stay escape" in the city again - you know where to find us! You are welcome anytime. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Awesome location good stay and wonderfu staff

Customer review rating 4.2/5

Triani T. Families - 18/06/2020 Confirmed reviews ALL

Our overall stay has been awesome I couldn't have asked for more it's been lovely here the past three nights the staff are awesome and helpful. The room was super tidy so big ups to housekeeping they are just lovely. I will be back in the future thank you so much for Mecure Brisbane

Dear Triani, You have truly bought the biggest smile to my face this afternoon! We so appreciate you sharing this wonderful feedback, it means a lot to us at this difficult time. It is wonderful for me to know that you thoroughly enjoyed your stay with us. I am thrilled to be able to pass on such positive feedback to my team members, and will ensure credit is given to them all. Thank you for your loyalty Triani, it means everything to us. I look forward to welcoming you to the Mercure Brisbane again soon. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Well located.

Customer review rating 4.2/5

Nola T. Solo - 17/06/2020 Confirmed reviews ALL

I was in Brisbane for Medical treatment and had two separate stays in the week. Staff exceptional.

Dear Nola, Thank you so very much for taking the time to provide such valuable feedback and for highlighting the service provided by our wonderful team members Brett, Kelvin & Hazel Nola, I understand your disappointment regarding the closure of our Food and Beverage outlets. Unfortunately, as you have mentioned the pandemic had affected us during your stay with a number of restrictions on our services. If I may advise, we have now re-opened our full 24 hours Room service with a brand new extensive menu and will be re-opening our restaurants & bars on the 1st August - we are so happy to be able to offer our full services and facilities to our highly valued guests. Thank you for your loyalty, it means everything to us. I do hope we have an opportunity of welcoming you back to the Mercure Brisbane again in the future. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Stayed before

Customer review rating 4.2/5

Chris G. Couples - 16/06/2020 Confirmed reviews ALL

Enjoyed our weekend away - but disappointed that we were unable to use the Restaurant

Dear Chris, Thank you so very much for taking the time to share with us your feedback and for supporting us during this interesting times. It is great to hear that you enjoyed your stay with us. I understand your disappointment that our restaurant was closed during your visit. COVID-19 and maximum social distancing restrictions placed on us has not allowed us to open during this time. However, we are thrilled to note that we will be opening our restaurants and bars on the 1st August. So we hope for your next stay with us, you can join us in MRepublic Restaurant. Thank you for your loyalty to Accor, it means everything to us. I look forward to welcoming you to the Mercure Brisbane again soon. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Great river views

Customer review rating 4.2/5

Anonymous Families - 16/06/2020 Confirmed reviews ALL

Very friendly and welcoming staff , lovely river view

A Very Good Afternoon, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and I will definitely be sharing your comments with the Hotel team. Its great to learn that you felt welcome by our team and enjoyed our wonderful views of the Brisbane River. Thank you again for sharing your experience, we look forward to welcoming your back to Brisbane and our Hotel soon. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Excellent staff

Customer review rating 4.2/5

Bruce M. Couples - 15/06/2020 Confirmed reviews ALL

Rebecca went above and beyond to take care of us and made my wife and I feel very special

Dear Bruce, Thank you so very much for taking the time to provide such valuable feedback.We are absolutely thrilled to hear that you enjoyed your stay with us at Mercure Brisbane. We have shared your comments with Rebecca and she has also passed on her thanks for the lovely card you wrote to her. Thank you for your loyalty, it means everything to us. We look forward to welcoming you to the Mercure Brisbane again soon. Kind regards, The team at Mercure Brisbane

Excellent Services

Customer review rating 4.2/5

Wita P. Business - 11/06/2020 Confirmed reviews ALL

Excellent Services

Hi Wita, Thank you so very much for your very kind comments regarding your recent stay with us at Mercure Brisbane. We truly appreciate your support and look forward to the opportunity of welcoming you back again soon. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Fantastic as always but cant wait till we can get breakfast and dinners back maybe not full buffet but basic cafe style would be cool

Customer review rating 4.2/5

Anonymous Business - 09/06/2020 Confirmed reviews ALL

Absolutely fantastic as always, All the staff are excellent and keen to make sure our stay is great THANKS PHIL

Phil, IT is so wonderful to have you as our loyal guest. We thoroughly appreciate your feedback and I will most certainly pass your positive comments onto the team. We are very excited to advise that we are re-opening MRepublic Restaurant & bar in the first week of August - we will be offering a brand new a la carte menu which I am sure you will enjoy. Thank you for your loyalty Phil, it means everything to us. I look forward to welcoming you to the Mercure Brisbane again in the next few weeks. Kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

great stay

Customer review rating 4.2/5

Janets Couples - 09/06/2020 Confirmed reviews ALL

The staff could not do enough for us. They were very helpful in every way.

Dear Janet, Thank you for taking the time to share with us your comments regarding your recent stay at Mercure Brisbane. Receiving positive feedback always makes us smile and it is so lovely to learn that you enjoyed your stay. Thank you again for sharing your experience, we look forward to welcoming your back to Brisbane and our Hotel soon. kind regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane

Good Location

Customer review rating 4.2/5

Rhondda T. Couples - 04/06/2020 Confirmed reviews ALL

Short walk to Roma Street Station as we were in transit . Our room for the stopover was very comfortable and reception staff were extremely welcoming. Would definitely recommend and would stay again.

Dear Rhondda, Thank you so very much for taking the time to provide such lovely feedback. We always strive to give our loyal guests an experience to remember, and I am so glad we could deliver on this for you during your most recent stay. I am thrilled to be able to pass on such positive feedback to my team members. Thank you for your loyalty to Accor, it means everything to us during these difficult times. I look forward to welcoming you to the Mercure Brisbane again soon. Kind regards and stay safe Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane
Customer review rating 4.2/5

Sharon Families - 12/04/2020 Confirmed reviews ALL

Staff were amazing

Dear Sharon, Thank you so very much for taking the time to share with us your feedback, we truly appreciate it. At this difficult time, to receive positive feedback means the world to the team and we are so glad to learn that you stay was comfortable and enjoyable as possible. Thank you for your loyalty to Accor, it means everything to us. I look forward to welcoming you back to the Mercure Brisbane again soon. Stay Safe. regards, Natasha Du Plessis Hotel Manager Mercure & ibis Brisbane
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