Novotel Brisbane Hotel 4 stars

Customer review rating 4.3/5 19,171 reviews

Novotel Brisbane
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age

Best price guarantee

How it works?

ALL - Accor Live Limitless

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Central and Riverside under 10-minutes' walk

  • WiFi, work space, iPod® dock, plug-in TV

  • Leafy rooftop pool, fitness centre, sauna

  • Snacks and drinks till late in the stylish bar

  • Airy, flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Novotel Brisbane

200 Creek Street
4000
brisbane
australia

Tel: +61733093309

Fax: (+61)7/33093335

Contact email

Check-in from 14h00

Check out up to 11h00

  • CREEK STREET :  WARREGO HW (S4) ROMA STREET

  • CREEK STREET. :  PACIFIC HW (F3) ROMA STREET

  • CREEK STREET.. :  BRUCE HWY 1 ROMA STREET

  • CENTRAL STATION :  ALL CENTRAL STATION

  • By plane

    BRISBANE DOMESTIC At 16km / 10 miles

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By boat

    EAGLE STREET PIER At 0.05km / 0.03 miles

  • By helicopter

    BRISBANE AIRPORT At 16km / 10 miles

  • By car

    BRUCE HIGHWAY At 8km / 5 miles

  • By car

    CUNNINGHAM HIGHWAY At 30km / 18.75 miles

  • By car

    Pacific Motorway M3 At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.25 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

GPS :-27.463659, 153.027241

Our accommodations

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide range of convenient features, which include a work desk, broadband and Wi-Fi internet access, an iPod docking station, a flat screen TV with movies and a complimentary in-room yoga channel, a minibar, air conditioning, and a modern well-appointed ensuite.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32 / 344 sq ft
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe
Rooms

Our restaurants and bars

TWO DONKEYS

Type of cuisine: Cafe

This contemporary cafe offers a selection of gourmet sandwiches, savoury pastries, salads, daily specials, coffees and beverages together with a selection of cakes and biscuits. Indoor and alfresco seating or alternatively take away.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY

Type of cuisine: International

The Pantry, Novotel Brisbane's main on-site eatery, sourcing from a range of local & sustainably produced ingredients. Our fresh, seasonally inspired dishes incorporate ingredients freshly picked from our very own rooftop garden.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR BY NOVOTEL BRISBANE

Non contractual photo

Unwind at the stylish GourmetBar - the perfect space for socialisation and relaxation. Enjoy à la carte breakfast, lunch, dinner and specialty drinks. GourmetBar delivers signature tastes and authentic cuisines with a unique twist on the classics.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 282

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

19,171 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,913 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great location and terrific staff

Customer review rating 4.3/5

Peter S. Couples - 02/04/2020 Confirmed reviews ALL

We were at the end of our trip as the impact of the Coronavirus was closing in. Very stressful for us, air crews staying at the hotel and for hotel staff. Hotel staff were absolutely wonderful. We really felt for them. We were the last guests leaving them with a very uncertain future.

Dear Peter, Thank you for sharing your experience from your stay at the Novotel Brisbane. Guest satisfaction is our highest priority and this is even more important to us during this uncertain time. We hope that you returned home safe and healthy and once everything returns to normal, we hope that we are able to welcome you back to Novotel Brisbane in the future. Kindest regards, Samantha Jackson Duty Manager

Excellent stay.

Customer review rating 4.3/5

Angela Families - 01/04/2020 Confirmed reviews ALL

Staff went above and beyond and all round excellent experience.

Hi Angela , We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Jess is a valued employee and we are lucky to have her on our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards, Claire Looser Front Office Manager

Fantastic service with a wonderful team and great place to stay!!!

Customer review rating 4.3/5

Miriana M. Families - 31/03/2020 Confirmed reviews ALL

The experience with the Brisbane Novotel was fantastic, friendly welcome, Melien from housekeeping was wonderful, reception staff, Fiona & the other young lady from reception (unfortunately I forgot her name) went out of there way to make us feel welcomed, room service due to COVID-19 everyone was friendly and nothing was a problem, James and Peter at reception when we checked out were wonderful again, very professional and extremely friendly with there warm and welcoming assistance. Thank you guys highly recommended the hotel!

Dear Miriana, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback especially at such a tough time. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Looser Front Office Manager

Great stay

Customer review rating 4.3/5

Carol D. Families - 31/03/2020 Confirmed reviews ALL

Room was good service great wedding reception was room service and staff were incredible.

Hi Carol, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to see you again when we are all allowed to travel. Stay safe, Claire Looser Front Office Manager

Always a great stay at the Brisbane Novotel

Customer review rating 4.3/5

John K. Business - 30/03/2020 Confirmed reviews ALL

The staff are always welcoming and extremely friendly. They know who you are!

Hi John, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Claire Looser Front Office Manager

Great experience

Customer review rating 4.3/5

Mariusz Solo - 30/03/2020 Confirmed reviews ALL

I had great stay at this hotel. The room was spacious and bright and it had a small balcony overlooking the city. The staff was friendly and helpful.

Dear Mariusz, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Piotr Piotrowski Duty Manager

Fantastic

Customer review rating 4.3/5

Tarra C. Couples - 28/03/2020 Confirmed reviews ALL

Will definitely be back best stay very clean great service best restaurant

Dear Tarra, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us at Novotel Brisbane and we cannot wait to welcome you back in the future. Kindest Regards, Samantha Jackson Duty Manager

Crap Shower

Customer review rating 4.3/5

Anonymous Business - 28/03/2020 Confirmed reviews ALL

Everything about the property is good, with the exception of the shower. The shower has very poor water pressure, therefore it is nearly impossible to balance the water mixer so it is either too hot or cold and you have to 'run around in the shower' to get wet.

Hi Pauljohn, Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I have had my maintenance team look into the poor shower pressure in your room so hopefully we can improve. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Claire Looser Front Office Manager

Good stay and well located

Customer review rating 4.3/5

Susan G. Business - 26/03/2020 Confirmed reviews ALL

Staff great and very helpful

Hi Susan, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have made sure these comments have been passed to the housekeeping team as a menu is suppose to be provided to each guest each day. I am so sorry this was not the case when you stayed. Our standards will be higher on you next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Looser Front Office Manager

Friendly staff

Customer review rating 4.3/5

Sarah Business - 24/03/2020 Confirmed reviews ALL

all the staff was very informative and helpful. made us feel welcome, they was very accommodating.

Dear Sarah, We very much appreciate your comments regarding your stay at the Novotel Brisbane. Please accept my sincerest apologies about the servicing of you room and your feedback has been referred to the housekeeping team for review. It is guest feedback which allows us to constantly be improving our service. We hope that we will be able to welcome you back to Novotel again in the future. Kind Regards Samantha Jackson Duty Manager

Friendly helpful staff.

Customer review rating 4.3/5

Annie B. Business - 24/03/2020 Confirmed reviews ALL

Great selection of gluten free food.

Dear Annie, Thank you for your recent review. We're pleased you had a lovely stay with us and enjoyed our Gluten Free range food. Thank you again for sharing your experience, thank you for your loyalty and we hope your next visit will be as pleasant as the previous one. Warm Regards, Sara Fagerlund, Food and Beverage Manager

Great stay all went well

Customer review rating 4.3/5

Yvonne M. Families - 23/03/2020 Confirmed reviews ALL

Did not receive usual service with bottled water and sweet treat maybe things have changed.

Dear Yvonne, We very much appreciate your comments regarding your stay at the Novotel Brisbane. Thank you for taking the time to share your valued feedback. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially Jesse who had such a positive impact on your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am very sorry to see you did not receive your welcome amenities. I will certainly followup as to why this did not happen during your stay. Thank you again for sharing your experience and for your loyalty to Accor. We look forward to an opportunity in welcoming you back to Novotel Brisbane in the future. Kindest regards, Alan Brophy Duty Manager

It was a lovely short break in Brisbane. Hotel staff were very helpful and we thoroughly our stay.

Customer review rating 4.3/5

John S. Couples - 23/03/2020 Confirmed reviews ALL

Very positive.

Hi John , We very much appreciate your comments regarding your stay at the Novotel Brisbane. We look forward to you returning to the hotel in the hopefully not to distant future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claire Looser Front Office Manager

Good stay despite difficult times...

Customer review rating 4.3/5

Holger Business - 23/03/2020 Confirmed reviews ALL

I was very happy about the way the staff handled my situation during this "Corona times"...very flexible and customer orientated, thanks for that

Hi Holger , We very much appreciate your comments regarding your stay at the Novotel Brisbane. During these times we need to stick together, (but apart). We really enjoying having you stay and look forward to seeing you again once this is all over. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. All the best for the coming months. Regards, Claire Looser Front Office Manager

Very well located for my visits to Brisbane

Customer review rating 4.3/5

Graham S. Solo - 23/03/2020 Confirmed reviews ALL

Can't fault it!

Dear Graham, It is always a pleasure to welcome you back to Novotel Brisbane and we very much appreciate you sharing your feedback. We hope that we are able to welcome you back to Novotel in the future and that your next stay will be a pleasant as this one. Kind Regards Samantha Jackson Duty Manager

Not so good

Customer review rating 4.3/5

Anonymous Business - 23/03/2020 Confirmed reviews ALL

Started badly with your web page constantly crashing and resulting in me being booked in for the wrong dates. Requested a room upgrade, and it was yes, no, maybe, yes and finally on arrival it was no. That was disappointing. It ended with being over charged (which has since been fixed.

Thank you for taking the time to tell us about your experience at the Novotel Brisbane. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Unfortunately the upgrade you requested was unavailable due to our suites being all ready booked, your Premier Balcony room was the highest upgrade we had available during your stay. I understand that we usually are able to upgrade you to the Executive suite, we do have a profile note on your booking and we always try our very best to get you in one. My sincere apologies we were not able to on this occasion. We do hope we see you again in the near future, All the best, Claire Looser Front Office Manager

Good stay again

Customer review rating 4.3/5

Richelle Families - 23/03/2020 Confirmed reviews ALL

Short but sweet stay. Easy check in and a good buffet breakfast.

Dear Richelle and Anthony, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback as guest satisfaction is our highest priority. We do hope your next visit will be as pleasant as the previous one. Kindest Regards, Samantha Jackson Duty Manager

Great location, excellent customer service and awesome facilities

Customer review rating 4.3/5

Shelley Couples - 22/03/2020 Confirmed reviews ALL

I stay at the Novotel Brisbane CBD on a regular basis. There's a reason I keep going back......the place is awesome!!

Dear Shelley, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the Novotel Brisbane in the near future. Kindest regards, Alan Brophy Duty Manager

Reasonable hotel for overnight stop

Customer review rating 4.3/5

Johns Couples - 21/03/2020 Confirmed reviews ALL

Friendly and helpful staff. Food and drink fine. Bedroom spacious but basic, and bed not that comfortable. Overall, however, fine for an overnight stay.

Dear John, We very much appreciate your comments regarding your stay at the Novotel Brisbane. Providing the best service to all of our valued guests is our highest priority and it is only through feedback that we can achieve this. Please allow me to apologise that your did not find the bed comfortable and I have made the housekeeping team aware so they can investigate. Thank you again for sharing your experience, and we hope we can welcome you back to Novotel Brisbane in the future. Kindest regards, Samantha Jackson Duty Manager

Comfortable

Customer review rating 4.3/5

Anonymous Business - 21/03/2020 Confirmed reviews ALL

Staff always lovely. Comfortable room

We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. When you next here we will come up and show you how to use the lights. Stay safe and we hope to see you again soon. Kind Regards, Claire Looser Front Office Manager
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in brisbane