Novotel Brisbane Hotel 4 stars

TripAdvisor rating 4.0/5 2,897 reviews
Novotel Brisbane
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Central and Riverside under 10-minutes' walk

  • WiFi, work space, iPod® dock, plug-in TV

  • Leafy rooftop pool, fitness centre, sauna

  • Snacks and drinks till late in the stylish bar

  • Airy, flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business centre

Hotel location

Novotel Brisbane

200 Creek Street
4000
brisbane
australia

Tel: +61733093309

Fax: (+61)7/33093335

Contact email

Check-in from 14h00

Check out up to 11h00

  • CREEK STREET :   WARREGO HW (S4) ROMA STREET

  • CREEK STREET. :   PACIFIC HW (F3) ROMA STREET

  • CREEK STREET.. :   BRUCE HWY 1 ROMA STREET

  • CENTRAL STATION :   ALL CENTRAL STATION

  • By plane

    BRISBANE DOMESTIC At 16km / 10 miles

  • By plane

    BRISBANE INTERNATIONAL AIRPORT At 15km / 9.32 miles

  • By boat

    EAGLE STREET PIER At 0.05km / 0.03 miles

  • By helicopter

    BRISBANE AIRPORT At 16km / 10 miles

  • By car

    BRUCE HIGHWAY At 8km / 5 miles

  • By car

    CUNNINGHAM HIGHWAY At 30km / 18.75 miles

  • By car

    Pacific Motorway M3 At 2km / 1.25 miles

  • By car

    SOUTH EASTERN FREEWAY At 2km / 1.25 miles

  • By train

    CENTRAL STATION At 0.2km / 0.12 miles

GPS :-27.463659, 153.027241

Our accommodations

Providing a peaceful space that is designed for natural living, each of the 296 guest rooms and suites at Novotel Brisbane is a joy to retire to at the end of a long day. Guests searching for hotels in Brisbane can enjoy spacious accommodation and a wide range of convenient features, which include a work desk, broadband and Wi-Fi internet access, an iPod docking station, a flat screen TV with movies and a complimentary in-room yoga channel, a minibar, air conditioning, and a modern well-appointed ensuite.

Standard Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Standard Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 2 Double Beds

  • Max. number of persons: 4
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Premier Room 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 32
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Executive Suite 1 King Bed and Balcony

  • Max. number of persons: 2
  • Area: From 56
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

TWO DONKEYS

Type of cuisine: Cafe

This contemporary cafe offers a selection of gourmet sandwiches, savoury pastries, salads, daily specials, coffees and beverages together with a selection of cakes and biscuits. Indoor and alfresco seating or alternatively take away.

Lunch

06:30 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE PANTRY

Type of cuisine: International

The Pantry, Novotel Brisbane's main on-site eatery, sourcing from a range of local & sustainably produced ingredients. Our fresh, seasonally inspired dishes incorporate ingredients freshly picked from our very own rooftop garden.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

GOURMET BAR BY NOVOTEL BRISBANE

Photo non contractuelle / Strictly non binding

Unwind at the stylish GourmetBar - the perfect space for socialisation and relaxation. Enjoy à la carte breakfast, lunch, dinner and specialty drinks. GourmetBar delivers signature tastes and authentic cuisines with a unique twist on the classics.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 282

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Brisbane

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

18,845 reviews

tripadvisor

TripAdvisor Rating 4.0/5

2,897 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Good location, good food, good room

Customer review rating 4.3/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

as above

Dear Bruce, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Ron Turner Chief Engineer

good location, good staff, good breakfast

Customer review rating 4.3/5

Aubrey Couples - 21/01/2020 Confirmed reviews ALL

Overnight stay and chose Novotel because of convenient location, Jess from reception extrememly helpful, carpark under hotel, only a few minutes to city centre. Breakfast was nice

Dear Aubrey, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I certainly look forward to sharing your kind words with Jess and I know she will be proud of these compliments. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Alan Brophy Duty Manager

Great location

Customer review rating 4.3/5

Ilse G. Families - 21/01/2020 Confirmed reviews ALL

Friendly staff, nice rooms and ease of getting to it

Dear Ilse, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Brophy Duty Manager

Fantastic people = Fantastic stay

Customer review rating 4.3/5

Anonymous Business - 21/01/2020 Confirmed reviews ALL

Fantastic

Dear Patrick, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alan Brophy Duty Manager

Nice rooms and accommodation however poor main meals and poor conference food

Customer review rating 4.3/5

Wayne S. Business - 20/01/2020 Confirmed reviews ALL

rooms was nice and accommodating, clean and tidy and well serviced. Break fast bar and menu good. But main meals at temporary restaurant very poor, was at a 2 day conference and cold food when should of been hot and poor selections. Very very disappointing. i would never book and do a conference again if this was the standard.

Wonderful and fun

Customer review rating 4.3/5

Mary Business - 20/01/2020 Confirmed reviews ALL

Staff were friendly and my room was always clean and neat. No concerns with safety or honesty. Loved the Happy Hour each day.

Dear Sharon, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Ron Turner Chief Engineer
Customer review rating 4.3/5

Lincoln N. Families - 20/01/2020 Confirmed reviews ALL

Comfortable

Dear Lincoln, Thanks for taking the time to provide feedback on your recent stay. We appreciate your feedback which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. Thanks again and I hope you enjoyed the rest of your travels. Regards, Ron Turner Chief Engineer

Wonderful Stay!

Customer review rating 4.3/5

Clinton Couples - 20/01/2020 Confirmed reviews ALL

Stayed 5 nights and have stayed previously but not for some time. Hotel staff are fabulous. Jess on the front desk always smiling and so helpful. We stayed on the 7th floor and our room attendant was also amazing. Room spotlessly cleaned every time and so friendly. Rooms are looking slightly dated. A refresh of the carpets and furniture is needed as well as painting of the walls. Rooms are comfortable and a decent size. These slight refreshes would make a huge difference. The one downfall is the pool area. I have never experienced more uncomfortable deck chairs. They are really not comfortable and look really bad. They need replacing desperately. Some decent chairs and tables out there with umbrellas would make a huge difference too. It’s an area where the hotel could really put some money and thought into making it a nice area to sit around and enjoy.

Dear Clinton, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay.The hotel is looking to improve the pool area this year with new items and garden works. I willl have my team copmplete a full maintenance inspection and painting program to improve this room. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Ron Turner Chief Engineer

Quite relaxing , All we could have wished for

Customer review rating 4.3/5

Ron Couples - 20/01/2020 Confirmed reviews ALL

Staff most attentive and friendly which made our stay all the better

Dear Ron, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alan Brophy Duty Manager

Excellent

Customer review rating 4.3/5

Robert Families - 19/01/2020 Confirmed reviews ALL

It’s always very pleasant and I’m looked after extremely well that’s why I stay there often

Dear Robert, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Alan Brophy Duty Manager

We really enjoyed our family getaway.

Customer review rating 4.3/5

Rovena Families - 19/01/2020 Confirmed reviews ALL

We stayed 2 nights and got our accommodation through lastminute.com. The staff were all very friendly and helpful, always smiling. It is our 2nd time staying at the Brisbane Novotel and we would recommend to everyone.

Dear Rovena, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With kind regards, Alan Brophy Duty Manager

Comfortable

Customer review rating 4.3/5

John A. Business - 19/01/2020 Confirmed reviews ALL

Always

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Alan Brophy Duty Manager

The facilities were quite dingy and staff weren't that helpful

Customer review rating 4.3/5

Abiy Business - 19/01/2020 Confirmed reviews ALL

The room and overall facilities were quite dated. I asked a staff member what the address for an Uber pick up was and they told me to just go out the back because Uber drivers always struggled to find the address and then turned around and went back to having their own conversation. The reason I wanted to be picked up at the lobby was because it was pouring rain. I thought it was rather poor form.

Dear Abiygail, Thanks for taking the time to provide feedback on your recent stay. We appreciate your feedback which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. I will have my maintenance team look at this room as a priority Thanks again and I hope you enjoyed the rest of your travels. Regards, Ron Turner Chief Engineer

Comfortable stay in modern accommodation with great amenities.

Customer review rating 4.3/5

Mikey Families - 19/01/2020 Confirmed reviews ALL

Room was a little small for a family of three. Would be nice to have option of 1 x Queen and 1 x Single rather than 2 x doubles (which meant the adults were crammed into one small bed while the kid had a large double to herself. :)) Didn't eat at the restaurant, however the bar had some very tasty meals at reasonable prices! Concierge staff were very friendly and helpful.

Dear Michael, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards, Samantha Jackson Duty Manager

Underwhelming

Customer review rating 4.3/5

Rob H. Families - 19/01/2020 Confirmed reviews ALL

Check in was unfriendly and clinical Called a week before booking and asked about parking, was told $20. Told on arrival that it was $35. Explained tel. call. “That’s our weekend rate, we are the cheapest in Brisbane”. No apology for error by reservations. She is wrong, the Sebel is $28. No friendly service, brief explanation that restaurant is temporarily in the bar. No mention of breakfast, definitely no mention of status or possible upgrade and guest welcome in room was a solitary bottle of cheap water, not even the brand you use for mini bar. I really don’t like complaining but I switched loyalty programs in May 2019 and joined a paid loyalty program for the first time and service like this makes me question the merit of said change. Then as a final insult on Wednesday morning, sitting at Brisbane Airport, three hours after checking out, I get an invitation to drinks in the bar the day after our stay.

Great time , excellent service

Customer review rating 4.3/5

Brent T. Couples - 19/01/2020 Confirmed reviews ALL

We left our bags at the hotel early in the day & were able to explore the city. Then we had a beautiful meal & the service was fantastic. Thanks heaps

Dear Brent, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back in the not too distant future. Kindest regards, Alan Brophy Duty Manager

It was good.

Customer review rating 4.3/5

Sylvia J. Families - 19/01/2020 Confirmed reviews ALL

We had a good time staying at the Brisbane Novotel. The only problem was, it was on a steep driveway, so getting up and down was an issue for my elderly mum.

Dear Sylvia, Thank you for the great review of our hotel overall! Please accept my apologies that your breakfast did not meet your expectations and your feedback has been passed on to the relevant departments. Unfortunately our driveway is very steep and if you do choose to stay with us again, you are more than welcome to see the Front Office team for assistance with alternative options to access the hotel from Creek Street. We are glad that you enjoyed your stay and hope to see you again very soon. Kindest Regards, Samantha Jackson Duty Manager

Convenient Location for City Stay

Customer review rating 4.3/5

Chris Families - 19/01/2020 Confirmed reviews ALL

Good location for an extended stay in Brisbane. Easy to get into town or go further afield with Central train station close by. Facilities were good and we enjoyed the use of the pool, bar and restaurant.

Dear Christine, We very much appreciate your comments regarding your stay at the Novotel Brisbane. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest Regards, Samantha Jackson Duty Manager

Great Hotel in good location!

TripAdvisor rating 4.0/5

Clinton79 Couples - 19/01/2020 TripAdvisor review

Stayed here many times and it’s a great Novotel. Staff are super friendly and nothing is too much trouble. Rooms are comfortable and of a decent size. A refresh of carpets and furniture would really improve the over all comfortable but wouldn’t deter me from staying. Location perfect for walking into the City or Fortitude Valley. Central Station so close too. Great value for money and highly recommend.

Hi Clinton79, Thank you for providing such lovely feedback following your recent stay. We are pleased to see you had a positive experience and hope to see you back sometime soon. Kind Regards Claire Looser Front Office Manager

Novotel Brisbane

Customer review rating 4.3/5

Greg Business - 18/01/2020 Confirmed reviews ALL

The hotel was clean, conveniently located and checking iin and checking out was a breeze. I would have no problem staying there again and would recommend to others.

Dear Gregory, Thank you for taking the time to share your feedbackand for your kind recommendations. We look forward to welcoming you back to our hotel very soon! Best regards, Alan Brophy Duty Manager
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