Novotel Darwin CBD 4 stars

Customer review rating (ALL Rating) 4.0/5 1,153 reviews

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100 The Esplanade, 0800 Darwin, Australia

Description

Hotel extras

  • Located in the City Centre on the Esplanade

  • Opposite the Darwin Harbour and the Bicentennial park

  • Restaurant, outdoor pool and atrium style bar

  • Tropical Lobby with soothing water features

  • Complementary WiFi

Our accommodation(s)

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Hotel location

Novotel Darwin CBD

100 The Esplanade
0800 Darwin
Australia

GPS:-12.4627, 130.83792

Telephone
Fax +61 8 7906 2211

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ESPLANADE RESTAURANT & TERRACE

Discover the tastes of the award winning Esplanade Restaurant & Terrace. A cuisine that combines Australian comfort food & dishes showcasing local ingredients and Indigenous flavours.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,153 reviews

Customer review rating 1.0/5

Jemima D. Business - Confirmed reviews ALL

rooms need to be upgraded. Staff were nice

Dear Ms D., Thank you for taking the time to share your feedback following your recent stay with us. While we’re pleased to hear that you found our team welcoming and enjoyed our location, I’m disappointed to read that the condition of the rooms and overall experience did not meet expectations. Your comments regarding the accommodation, cleanliness, and breakfast offering have been taken seriously and shared with the relevant teams for review. We also acknowledge your feedback regarding the condition of the rooms and the need for upgrades. Thank you again for your honest feedback and for recognising the efforts of our team. Kind regards, Rio

Customer review rating 5.0/5

Frank G. Business - Confirmed reviews ALL

Great experience

Dear Mr G., Thank you for your fantastic review and for choosing to stay with us. We’re delighted to hear that you had a great experience and enjoyed our location. Your perfect scores across all aspects of your stay are truly appreciated by the team. We also sincerely value your continued loyalty as an ALL Limitless member and are pleased to know your stay met your expectations. Thank you again for your support, and we look forward to welcoming you back to Novotel Darwin CBD in the future. Kind regards, Rio

Customer review rating 3.5/5

Marian B. Families - Confirmed reviews ALL

We were there when you had a fire. It was well handled.

Dear Mrs B., Thank you for taking the time to share your feedback following your recent stay with us. We’re pleased to hear that you enjoyed our location and breakfast offering, and we appreciate your comments regarding the way the recent incident was handled by the team. We also note your feedback regarding the WiFi speed and will continue reviewing this as part of our ongoing improvements. Thank you again for your review, and we hope to welcome you back to Novotel Darwin CBD in the future. Kind regards, Rio

Customer review rating 1.5/5

Trung B. Business - Confirmed reviews ALL

I have been a long-term customer of the Novotel chain and frequently stay at the Novotel Esplanade during my travels, almost monthly. Historically, my stays have been consistently pleasant, and I have always appreciated the friendly and helpful staff. However, in recent months, my experience at this property has declined. I have stayed here on five separate occasions this year alone. On two occasions, I booked and paid through the Accor app, only to be informed at check-in that my booking had been cancelled, requiring me to rebook on the spot. As someone who travels regularly for work, this is extremely frustrating and inconvenient. During my most recent stay, my booking was confirmed, but my room had a very strong smell of cigarettes throughout. While the staff promptly arranged for cleaners to attend to the room while I was out, the smell remained upon my return. Additionally, the air conditioning in the room was unusable due to a loud, disruptive noise. Despite these issues, the staff were consistently friendly and helpful, and I have no complaints regarding service. It seems the main concerns are with the rooms themselves rather than customer service. I hope this feedback is taken onboard and the room issues are addressed. I enjoy staying at this location due to its convenience, and I have had positive experiences here in the past. I would love to see the standard of the rooms restored so that future stays can meet the high expectations I have come to associate with Novotel.

Dear Mr. B., Thank you for your feedback and for your continued loyalty to Novotel. We’re sorry to hear that your recent experiences did not meet expectations, particularly regarding booking consistency and room condition. Your comments have been taken seriously and shared with the relevant teams for review and improvement. We appreciate your kind recognition of our team and their service. As discussed with you directly, we are following this up to ensure a better experience moving forward. Kind regards, Rio

Customer review rating 2.5/5

Rodney B. M. F. Business - Confirmed reviews ALL

I appreciate there had been a fire/partial ceiling collapse on the 5th floor prior to my stay - but being located on the 4th floor - the acrid smoke smell/air quality whilst in the lift and getting to my room was not acceptable. Whilst in my room with the AC on - the problem was not so bad. In my room (405) - the carpet was not acceptable - there were multiple stains of god knows what on the floor. I just didn't find the room met the standards of an Accor/Novotel Room.

Dear M. F., Thank you for taking the time to share your feedback following your recent stay with us. I’m disappointed to read about your experience, particularly regarding the air quality and the condition of your room. While we acknowledge the recent incident that impacted parts of the building, the lingering odour and overall presentation should not have affected your stay to this extent. Your comments regarding the carpet condition in room 405 have been taken seriously and shared with our Housekeeping and Maintenance teams for immediate review and action. This is not the standard we aim to deliver, and we appreciate you bringing it to our attention. We also note your feedback regarding WiFi performance and will continue to review this as part of our ongoing improvements. Thank you again for your feedback. We are actively working on these areas and hope to have the opportunity to provide you with a much-improved experience in the future. Kind regards, Rio

Other web-users rate our hotel

  • 381 reviews 9.5/10 Location
  • 708 reviews 4.8/10 Room
  • 703 reviews 8.5/10 Service
  • 9 reviews 0/10 WiFi
  • 295 reviews 5.2/10 Comfort
  • 290 reviews 3/10 Cleanliness
  • 140 reviews 5.8/10 Breakfast
  • 72 reviews 3.9/10 Pool

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