Novotel Paris Gare de Lyon 4 stars

Customer review rating (ALL Rating) 4.6/5 4,109 reviews

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2 rue Hector Malot, 75012 PARIS, France

Description

Hotel extras

  • Heated indoor swimming pool and fitness center open from 7am to 11pm.

  • Olicéa bar and restaurant with Mediterranean accents

  • Spacious rooms in Paris for up to 4 people

  • Close to the Marais, Bastille and the Accor Arena

  • Direct connections via metro 14 to Orly and RER A to Disneyland

Our accommodation(s)

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Hotel location

Novotel Paris Gare de Lyon

2 rue Hector Malot
75012 PARIS
France

GPS:48.84538, 2.375301

Telephone
Fax +33 1 44 67 60 60

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Olicéa

In the Provençal setting of the Olicéa restaurant, savor generous dishes and sun-soaked tapas. We prepare Mediterranean cuisine made with local and seasonal produce.

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,109 reviews

TripAdvisor Rating  4.0/5  3,876 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Hugo B. Friends - Confirmed reviews ALL

Nous avons logé au Novotel Gare de Lyon lors d’un séjour de 4 jours à Paris pour se balader et aller voir un concert . Hotel était très propre , bien situé , très accessible au niveau des transport en commun .

Cher Hugo, Nous vous remercions sincèrement pour vos commentaires élogieux concernant la propreté et l'emplacement de notre hôtel. C'est un plaisir de savoir que vous avez apprécié votre séjour parmi nous. Nous espérons que vous reviendrez très bientôt chez nous. Nous vous souhaitons une agréable journée. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Customer review rating 3.0/5

Carlos /. I. /. L. /. L. M. /. S. Families - Confirmed reviews ALL

The hotel is well located, however, breakfast too crowded - our family got separated and wasn't able to have breakfast at the same time. too small facilities for so many people. Please review /.... improve your way to manage breakfast for your clients.

Dear Carlos, I., L., L. M. and S., We understand the importance of family time and we are sincerely sorry if you couldn't be all together for breakfast. We do have tables for more than 4+ but indeed during peak hours it is a bit tricky. We invite our guests to come before 8.30 in order to avoid the crowd. Your remarks will be shared to our Restaurant Manager. I didn't understand what hapened with the rooms canceled. If you would like to share more with me, do not hesitate to send me a mail. Wishing you a lovely day. Léa - Community & Quality Manager Novotel Paris Gare de Lyon

No aircon on a very hot day (and overpriced buffet)

TripAdvisor rating 1.0/5

SeverineCarine TripAdvisor review

We had a very disappointing stay during the bank holiday wend. We arrived on a very hot evening in Paris, the reception staff told us we were lucky to be in the new rooms on the top floor... except the aircon was not working and it was super hot in the room. We were provided with a totally useless mobile aircon minitower and spent the night sweating, very little sleep. No manager on duty to speak with, still no reply to our email... We were charged full price for a horrible night! the only positive point was the cleanliness, the cleaning staff is very good. Also we opted for the hotel buffet dinner, a mistake, we were charged more than 30eur per person for nuggets and industrial food (dessert: we saw the staff taking the crepes from plastic packaging and putting it on the plates). Conclusion: overpriced, we will not use this hotel again

Dear SeverineCarine, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the discomfort you experienced due to the temperature in your room. Our technical team have checked the air conditioning in your room. If you feel too warm, please do not hesitate to ask the front desk for additional fans, and our staff can also assist in opening the windows to help improve ventilation. We are also sorry that our service did not meet your expectations. We sincerely thank you for appreciating the cleanliness of your room as well as our housekeeping staff. Lastly, we regret that the buffet dinner did not meet your expectations. Your feedback will be shared with our F & B manager. Your satisfaction is our priority. However be assured that most of our buffet is homemade. We hope to have the pleasure of welcoming you again for a better experience. Wishing you a good day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Excellent hotel in perfect location

TripAdvisor rating 5.0/5

MAtt R Families - TripAdvisor review

We love this hotel for the convenience. Rooms are a decent size with comfortable beds and nicely presented bathrooms. The hotel has a swimming pool and small gym which are an added bonus. It is situated right next to the station so excellent for transport links in the city. We booked through booking.com

Dear MAtt, Thank you for your kind words regarding your recent stay with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your rooms and amenities, including the swimming pool and gym. Your feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable experience. Wishing you a pleasant day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

Nice place. Some important niggles.

TripAdvisor rating 4.0/5

5elinm Families - TripAdvisor review

Generally a good hotel with nice ambience Good location Nice (small) pool and separate gym Excellent breakfast spread though due to space and layout it’s slightly hectic Two major issues in the room though. The first night my son and I really struggled to sleep due to the room being so warm and stuffy. I had put on the air con on the coldest setting but then realised it wasn’t blowing out cold at all. I complained in the morning and was told rather curtly that the air con was not activated as it was still April so it was still in “heating” mode. Apparently the whole hotel had to be one or the other which I found quite incredulous for a four star hotel charging €200+ a night, as well as the fact that anybody would want heating when the weather was so warm. The receptionist I spoke to was incredibly dismissive about the situation, however I did later speak to a manager (Julien) who was much more helpful. He organised a free breakfast as compensation, permission to open the windows fully, and a tower fan. While being able to open the windows was helpful during the day it didn’t help at night as the street noise was very noisy. However the fan did help and we did sleep well after that. So if you’re too hot, do ask for Julien and a fan! The other less critical niggle was that although our room was for four people, there is no (heated) towel rail and so drying swimming things, the provided robes and towels daily was impossible and just hanging them up was a challenge. Again, surprising in an expensive hotel. No issue getting clean towels but I prefer to just dry my own. Overall it’s a nice hotel but I wouldn’t return unless I could be sure of being able to use aircon!

Dear Elin M, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our ambiance, location, swimming pool and gym, as well as the breakfast. However, we are sorry to hear that the room temperature did not meet your expectations. As our air conditioning system is centralized, it has not yet been activated due to the relatively mild temperatures in April. If you feel too warm, please do not hesitate to ask the front desk for a fan. We are pleased to hear that Julien was able to assist you, your satisfaction is our priority. We also apologize for the inconvenience caused by the absence of the heated towel rail in the room. Your feedback will be shared with our director. In the meantime, we recommend hanging your clothes on the provided hangers to dry, or contacting the front desk for fresh towels and bathrobes. Thank you once again for your comments, and we hope to welcome you back in the future for a better experience. Wishing you a pleasant day. Le GUO - Service Qualité Novotel Paris Gare de Lyon

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Other web-users rate our hotel

  • 1,806 reviews 9.5/10 Location
  • 1,964 reviews 7.7/10 Room
  • 2,336 reviews 9.2/10 Service
  • 22 reviews 7.1/10 WiFi
  • 1,061 reviews 8.5/10 Breakfast
  • 1,024 reviews 7.5/10 Comfort
  • 693 reviews 8.4/10 Cleanliness
  • 443 reviews 8.4/10 Pool

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