Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.3/5 3,408 reviews

ALLSAFE approved hotel

Mercure Budapest Castle Hill
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+ 25 Services

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43
NTAK:SZ19000364, szálloda
1013 budapest
hungary

Fax: (+36)1/4888178

Check-in from 15h00

Check out up to 12h00

  • UNDERGROUND STATION:  M2 DELI PALYAUDVAR

  • By plane

    LISZT FERENC AIRPORT BUDAPEST At 25km / 15.63 miles

  • By car

    M1 At 8km / 5 miles

  • By car

    M7 At 8km / 5 miles

  • By train

    DELI At 0.1km / 0.06 miles

GPS:47.498822, 19.027326

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our accommodation(s)

All of our 250 rooms are freshly renovated and has contemporary design with local touch of Buda Castle. Choose from our Superior or Privilege Rooms to ensure your full comfort. Upgrade your standards and enjoy our Privilege services.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 240

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Budapest Castle Hill

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,408 reviews

TripAdvisor Rating 4.0/5

113 reviews

Good location

Customer review rating 4.0/5

Vera N. Families - 03/01/2022 Confirmed reviews ALL

The hotel is located close to the main Tran station

The absolute worst managed hotel.

Customer review rating 0.5/5

Bojan P. Friends - 03/01/2022 Confirmed reviews ALL

The hallways were very dirty, almost like they weren't cleaned for months. After the New Years Eve Party, the restaurant hasn't been cleaned up. The next morning, we were stepping on leftover food and confetti on the floor. When I asked at the Front Office why our room hasn't been cleaned in 2 days despite the "Please make up the room" remark, the FO Clerk, told me that the hotel police is, your room will be cleaned only if you asked for it to be, due to Covid. When i mentioned that that's not usual for a four Star Hotel, the Clerk told me that we got that announcement at the Check In, wich was not true. After we insisted for the room make up, FO Clerk sent the housekeeping lady to our room, but she only changed the towels, completely ignoring the dirty floors, bathroom, not even changing the soap. The next morning, at the hotel breakfast (witch was completely disorganized), the food stations were separated at least 15m from each other, causing lines of people to wait and both the guests from Ibis and Mercure were standing together. On top of all that, the waitress was going from table to table, spraying a disgusting disinfection spray only 20cm from the food you are eating. The food selection was very limited and not according to the 4-star Mercure standard. And finally, the biggest disappointment was that at the Check Out, the FO Clerk told me that only one breakfast (out of three days)has been payed, only to find out, after double checking that he was wrong. As a loyal guest of Accor Hotels, I have to say that I stayed in couple of Ibis Styles (2 star hotels) and recieved much, much, better service then in 4 -star Mercure and that was a huge disappointment for a well established touristic destination, like Budapest.

Comfortable hotel and friendly service

Customer review rating 4.0/5

Adam Couples - 03/01/2022 Confirmed reviews ALL

Nice hotel, room was.very clean and breakfast was great each morning. Staff were very friendly and service overall was great.

Well located amd clean

Customer review rating 4.0/5

Dr. M. C. Families - 02/01/2022 Confirmed reviews ALL

+ : clean , well located - : in the morning not enough people to order a simple coffe from the bar! They all tried to make you buy the breakfast

Fantastic - highly recommend the hotel

Customer review rating 5.0/5

Karen Couples - 20/12/2021 Confirmed reviews ALL

We had a wonderful stay. The staff were all very friendly & the beds were v comfortable. The rooms were pleasant & the breakfast was fabulous with a choice for everyone

Dear Karen M., We very much appreciate your comments regarding your stay at the Mercure Budapest Castle Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Castle Hill
Customer review rating 2.5/5

Anonymous Couples - 16/12/2021 Confirmed reviews ALL

Bad experience Dirty bathrooms We called for cleaning service they only dropped the garbage, Its not cleaned at all we stayed their 7 day so we should get a clean service

Mercure Castle Hill, our traditional pied-à-terre in Budapest

Customer review rating 4.0/5

Robert /. M. Couples - 05/12/2021 Confirmed reviews ALL

We are regular guests in Mercure Castle Hill, visitors with a Hungarian background. We travel to Budapest every six months and stay preferably in this hotel at the foot of the granite stairway upto the historical neighbourhood. Always an interesting mini-expedition and real fitness trainer. Mercure Castle is a perfect hotel for us, with a kind, professional staff and comfortable rooms with a beautiful view of the hill we climb. The location is perfect, end-station of metro-line 2 is mere 300 meters away. This connection brings you in 10 minutes to the centre of Pest. Tram 56A is at the front door, taking you the center of Buda or vice versa to the green hills of Hüvös Völgy (Cool Valley) for a walk in the green. We do not need more. Márti&Rob

Dear Robert F., We very much appreciate your comments regarding your stay at the Mercure Budapest Castle Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Castle Hill

Cozy city break

Customer review rating 4.0/5

Andrei C. Friends - 04/12/2021 Confirmed reviews ALL

Great atmosphere in the room, nice view, cozy bed, quiet, standard amenities. Plenty of choices on the breakfast. Close to main local transportation. Great value for money.

Dear Andrei C., We very much appreciate your comments regarding your stay at the Mercure Budapest Castle Hill. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Budapest Castle Hill

Hotel was ok but not usual standard received from a MERCURE hotel

Customer review rating 3.5/5

P B. Couples - 28/11/2021 Confirmed reviews ALL

Did online check in but on arrival still had to fill in forms so not very beneficial. Reported safe as did not work, had to chase as not fixed to be advised that safe was completely broken so could not be used. Due to covid certain items were not available I.e. mini bar, cleaning of room only if requested although this didn’t bother us would be better to advise of situation on booking or prior to arrival. Unfortunately breakfast was a disappointment, during our stay there were 4 items of hot food and not once was the food hot at any time. Masks were not worn by everyone even though they are requested at the front entrance and no social distancing. Staff did not ask those not wearing masks to put them on and also some staff did not wear them or wear them properly. We know these are difficult and unprecedented times for everyone but for us the biggest problem was the smoking area which seems to be located right outside the main entrance. So at anytime if you wish to enter or leave the hotel you have to walk through the smokers. Not only does it smell of smoke but surely it is not healthy to walk past people like this due to covid! Surely it would be better to move the ‘smoking area ‘ away from the front entrance. When you arrive at the hotel to check it, it is not a very welcoming experience.

Good stay

Customer review rating 4.0/5

Sunil Business - 27/11/2021 Confirmed reviews ALL

Nice hotel and location

Fantastic location

TripAdvisor rating 4.0/5

Mustee25 27/11/2021 TripAdvisor review

Great place to stay with easy access to tube and Buda castle. Staff at reception especially Bernadette very helpful. The food at the restaurant was great too especially the Hungarian cuisine. However, we were surprised that there were no tea or coffee making facilities in the room. Also waiting for my Accor points to be credited to my account.

Great location and staff

TripAdvisor rating 5.0/5

michaelsY3373UU 25/11/2021 TripAdvisor review

The location is great. Everything is within walking distance. A great mall is literally next door. The staff is amazing. They were so great that I extended my stay. Many places to eat near by and couple supermarkets less than five minute walk

Best Service/ Staff

TripAdvisor rating 5.0/5

pm891 22/11/2021 TripAdvisor review

Location is very convenient, staff is very friendly and efficient, food is amazing, there's a coffeeshop/ bar open all day, supermarket 1min away, train and metro 3 mins away, many trams in front, malls nearby 💛💛💛

Well located

Customer review rating 4.5/5

Seán Friends - 19/11/2021 Confirmed reviews ALL

This hotel is located very close to Buda Castle, Fisherman's Bastion and Mathias' Church. All these sights are spectacular and well worth a visit. The hotel is also very close to the metro line (M2). The hotel staff are friendly and helpful and the breakfast was very tasty.

Nice hotel, very friendly staff and nice food

Customer review rating 4.5/5

Angel S. Business - 14/11/2021 Confirmed reviews ALL

In all very good, I really enyoed the hotel I specially liked the hungarian dishes in the restaurant and I will certainly come back.

Well decorated rooms

Customer review rating 4.0/5

Bostjan Couples - 07/11/2021 Confirmed reviews ALL

Everything was good, except cleaning, especially at breakfast facilties. During Covid it should be more cleaning and not

Perfect location

Customer review rating 4.5/5

Qaxi Business - 13/10/2021 Confirmed reviews ALL

Up to perfect location, including access to the public transport and walking distance to important places in Budapest, hotel has offered a wonderful kitchen.

Good value for money

Customer review rating 4.5/5

David K. Couples - 09/10/2021 Confirmed reviews ALL

The location the rooms and especially the staff make our stay very good

Worst stay ever

Customer review rating 1.5/5

Ritendra K. S. Couples - 05/10/2021 Confirmed reviews ALL

3 out of 4 nights - AC never worked.. I was not able to sleep. Informed Reception and they didn't bother on any customer points.. Thanks to the mercure OR Accor hotel staff guidelines.

great location (for us) and an excellent restaurant

Customer review rating 4.0/5

Nickel56 Couples - 03/10/2021 Confirmed reviews ALL

stayed three nights while waiting for our flat to become ready; enjoyed very much the breakfast buffet, the cleanliness of the hotel, and the quietness

Our most recent 20 reviews

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