Mercure Budapest Castle Hill 4 stars

Customer review rating (ALL Rating) 4.4/5 876 reviews

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Mercure Budapest Castle Hill - Image 1
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Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non, 1013 BUDAPEST, Hungary

Description

Hotel extras

  • Recently renovated full service hotel on a perfect location

  • Let's taste our selection at our The Station Restaurant after a busy day exploring the city

  • Brand new design inspired by the colorful and lively streets of Budapest

  • Professional meeting and event organizers

  • Park your bicycle, motorbike, car or bus comfortably at our hotel's outdoor parking or garage

Our accommodation(s)

Hotel location

Mercure Budapest Castle Hill

Krisztina Korut 41-43, NTAK:SZ19000364, szálloda, Non
1013 BUDAPEST
Hungary

GPS:47.498822, 19.027326

Telephone
Fax +36 1 488 8178

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE STATION

Eating with us is the origin of the Hungarian street food culture. Our restaurant offers Bistro & Grill, Fit and Hungarian selection.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  876 reviews

Customer review rating 5.0/5

Agnieszka L. Friends - Confirmed reviews ALL

The stay was absolutely amazing! Thank you for beautiful rooms with such mesmerising view! The rooms were super clean, breakfasts were delicious and your Team is INCREDIBLE! Thank you for your hospitality, professionalism and friendliness!

Dear Agnieszka L., Thank you for your generous feedback. We are delighted to learn that you enjoyed the beautiful rooms, cleanliness, and the breakfast offerings. Your kind words regarding our team’s hospitality and professionalism are greatly appreciated. We look forward to welcoming you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 3.5/5

Ling P. Couples - Confirmed reviews ALL

The stay was considered comfortable. My only big grouse was that the aircon didn't seem to be working. I had to use my portable fan to circulate the air. At times ot seemed like the aircon was off.

Dear Ling P., Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our location and comfort satisfactory. I regret to learn about the issues you experienced with the air conditioning. Your comments will be taken into consideration for future improvements. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 5.0/5

Ksenia P. Families - Confirmed reviews ALL

Always the best service and stuff

Dear Ksenia P., Thank you for your kind words regarding our service and staff. We are delighted to hear that you had a perfect experience at our hotel. It is our aim to provide exceptional hospitality to all our guests. Best regards, Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 1.5/5

Roxana D. Couples - Confirmed reviews ALL

everything was very dirty especially the breakfast restaurant and the room had a very musty smell and the walls were peeling.

Dear Roxana D., Thank you for sharing your concerns regarding your recent stay. I regret that the cleanliness of your accommodations and the breakfast area did not meet our usual standards. Your feedback is valuable, and I assure you that it will be taken into consideration for future improvements. Henriette Viglasi-Vincze Deputy General Manager

Customer review rating 4.5/5

Richard C. Business - Confirmed reviews ALL

The service and staff are amazing. The room was great, and I appreciated the nice message from the Director along with the gifts, it was a wonderful touch. Congratulations to everyone working at this hotel. The only thing I did not like, and I hope you will improve soon, is the breakfast. It was very industrial, and there was not even any fish. I understand the intention may be to reduce costs by offering a similar breakfast across Ibis and Mercure hotels, but I had the impression of being in a one-star hotel or eating industrial-style food similar to a military canteen.

Dear Richard C., Thank you for your kind words regarding our service and staff. We are delighted to hear that you enjoyed your room and appreciated the thoughtful gesture from our Director. Your compliments will be shared with the team, as they strive to provide exceptional experiences for our guests. We are sorry to learn that the breakfast did not meet your expectations. We continuously evaluate our offerings to ensure a balance between quality and cost-effectiveness, and your feedback is invaluable in this process. We will certainly take your comments into consideration as we work towards enhancing our breakfast selection. Thank you once again for your feedback, and we hope to welcome you back in the future. Henriette Viglasi-Vincze Deputy General Manager

Other web-users rate our hotel

  • 495 reviews 9.2/10 Location
  • 599 reviews 6.6/10 Room
  • 433 reviews 8/10 Service
  • 7 reviews 7.9/10 WiFi
  • 332 reviews 4.7/10 Comfort
  • 276 reviews 7.7/10 Breakfast
  • 221 reviews 6.1/10 Cleanliness
  • 130 reviews 8.8/10 Vibe

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